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Speakers 2023
Adrian McDermott
Global CTO
Zendesk
Rajat Mathur
Head - Consumer Marketing & Innovations
Dabur India Ltd.
Supratik Sengupta
Head - Marketing (OTC)
Lupin Ltd.
Raja Lakshmipathy
VP & MD
Genesys - India & SAARC
Sunil Mathur
EVP: Head - Analytics & Marketing
HDFC Bank Ltd.
Rajesh CB
Co-Founder & Project Lead
Qdegrees
Shweta Papriwal
VP - Marketing, Content & Communications
blinkX by JM Financial Ltd.
Kayzad Hiramanek
COO
Edelweiss Tokio Life Insurance Co. Ltd.
Dhaivat Oza
VP - Service Assurance
Vodafone Idea Ltd.
Sreemoyee Dastidar
COE Lead - CX
Philips
KT Prasad
VP - Enterprise for APJ
Zendesk
Kriti Arora
VP - Brand, Product & Platform Marketing
Max Life Insurance Co. Ltd.
Piyali Chatterjee
SVP - CX/UX Practice Lead
Hansa Research
Priya Gilbile
COO
ManipalCigna Health Insurance
Punit Chahar
Asia Head - Digital Marketing
OLX Autos
Aarohi Shetty
Regional Business Head
Freshworks
Jyoti Arora
Head - CX
Borosil Ltd.
Ratan Kesh
Executive Director & COO
Bandhan Bank
Fasih Abbas M
Sr. Director & Head - Customer Success
Cashfree
Dhivakaran Thamilchelvan
Head - CX Business
Freshworks India
Rachana Gupta
Co-Founder
Gynoveda
Rajib Sen
Head - CX
Hero FinCorp
Deepak Saluja
Head - Marketing
ICICI Securities
Arti Saxena
Head - Marketing, India
World Gold Council
Siddhartha Kaul
Head - Growth Market
Genesys - India & SAARC
Hemant Jain
President & Business Head - Digital
Lokmat Media Pvt. Ltd.
Garima Jain
Head - CX & Engagement
Purplle.com
Devanshu Bhatia
VP - Marketing
The Oberoi Group
Anita Nayyar
COO - Media, Branding & Communication
Patanjali Ayurved Ltd.
Varadharajan Ragunathan
Head - Monetization & Customer Engagement
Big Basket
Dr. Ashish Bajaj
CMO
Narayana Health
Jayesh Sali
Head of Marketing - Fashion & Lifestyle
Reliance Retail Ltd.
Jiteen Aggarwal
Head - Marketing
Hettich India Pvt. Ltd.
Shashi Ranjan
Head - CX
Dr. Lal PathLabs Ltd.
Krunal Desai
Director - Marketing
ZEE5
Neelima Burra
Chief Strategy & Transformation Officer
Luminous Power Technologies (P) Ltd.
Ankit Goenka
SVP & Head - CX
Bajaj Allianz General Insurance Co. Ltd.
Satpreet Chelawat
SVP - Customer Obsession & Transformation
Axis Bank Ltd.
Fareed Khan
Head - CRM
Titan Co. Ltd.
Pooja Verma
Corporate VP - CX & Grievance Redressal Officer
Canara HSBC Life Insurance
Arindam Dey Sarkar
Head - Service Excellence & Hospitality
Woodlands Multispeciality Hospital Ltd.
Shubhranshu Singh
VP - Marketing, Domestic & IB - CVBU
Tata Motors
Shridhar N. Upadhye
GM - CX
HomeLane
Anil Nandakumar
Global Head - Digital Marketing
Birla Carbon
Aniruddha Mehta
Head - Information Technology
Prince Pipes & Fittings Ltd.
Rajeev Raval
Head - CRM & Digital Solutions
SML Ltd.
Akhil Duggal
Head - CX
Atomberg Technologies
Dharmarajan K
Chief Business Officer - Beauty
Tata CliQ
Sudip Gupta
Director
PwC
Lakshman Velayutham
CMO
Ujjivan Small Finance Bank Limited
Sathish Krishnan
Head - CRM
redBus
Akash Jaggi
Global Director - CX, Global Supply Chain
Schneider Electric
Ranjit Dulal Ganguly
Group Head - Business Excellence
The Tata Power Co. Ltd.
Medha Tawde
Country Head - Marketing & Business
Kone India
Ronak Sheth
Head - Marketing
IIFL Wealth Management Ltd.
Prashant Singh
Chief Growth Officer
Channelplay Ltd.
Nikhil Asopa
SVP & Head - Customer Service
Tata Neu
Pooja Shetty
Head - Marketing & Communication, TempRite (South Asia)
Lubrizol
Anish Ahuja
VP - Service
Whirlpool of India Ltd.
Ashish (Kumar) Bajpai
VP - Product, Loyalty & Retention
OYO
Anish Chowdhary
Business Head - Retail Digital Business
Yes Bank
Sujay Ray
Head - Digital Marketing
L'Oréal
Manjula Singh
VP & Head - CX
Tata Housing Development Co. Ltd.
Vaishali Thakkar
Head CX - VAS
TATA Croma
Rahul Tandon
Chief Customer Service Officer
Ecom Express
Surekha Desai
Head Operations - Care
_VOIS (Vodafone Intelligent Solutions)
Siddhartha Ghosh
Head - Customer Insight & CX
Dvara SmartGold
Nilesh Borgharkar
SVP - Customer Support & Service
Shaadi.com
Anand Bhatia
CMO
Fino Payments Bank Ltd.
Harmeet Kaur
Head - Customer Engagement (D2h)
DishTV India Ltd.
Padma Gupta
Director - HR & CX
Hafele India Pvt. Ltd.
Chakravarthy NRKS
VP & National Head - Service Excellence
HCL Tech Ltd.
Arun S. Pai
SVP - Head of Analytics & Decision Sciences
Dream11
Arpanarghya Saha
CDO
Nippon India Mutual Fund
Abhineet Sarkar
Innovation Leader - Digital Solutions
Tata AIA Life Insurance
Sandeep Mandrekar
SVP & Business Head
Mahindra Finance
Nazif Tejani
Lead - CRM Marketing
Bestseller India
Parag Lokhande
EVP
Kotak Securities
Priya Nadkarni
National Head - Marketing, CD Product, Alliances & Partnerships
Tata Capital Financial Services Ltd.
Deepa Krishnan
Director - Marketing, Category, Loyalty & Digital
Tata Starbucks
Almas Khan
Head - Marketing
CRIF India
Jay Parekh
Director - CX
SRL Ltd.
Sudeep Chawla
VP - Marketing & Services
Pidilite Industries Ltd.
Neeraj Bhalla
Group VP - Strategic Digital Projects - GTO
Mahindra Group
Prashant Mahankar
MD
ORGlife Healthcare Pvt. Ltd.
Sunil Nat
Head - E-commerce & Digital
Mahindra Group
Puneet Malaviya
Head - Marketing
Ethnix by Raymond
Archana Sinha
CX Lead
Reliance Jio
Yusuf Pachmariwala
Director - Operations
Hitachi Payment Services
Nagendra Singh
Head - Customer Engagement & Loyalty Programs
JSW Steel Ltd.
Seema Jadhav
Head - Marketing & CorpComm
TRUST Asset Management Pvt. Ltd.
Biswajit Dutta
Head - Loyalty & CRM
Metro Brands Ltd.
Seetharam Srinivasan
Director - SCM & CX
Harman International India Pvt. Ltd.
Ajay Nambiar
Chief Service Officer - M3M India Pvt. Ltd.
COO - PYP India Pvt. Ltd.
Akash Valia
MD (Docon)
API Holdings (Pharmeasy)
Tejasvi Singh Kushwah
SVP - CX
Healthplix
Priyaah Sundaraam
VP - CX
Cleartrip
Sumitra Patnaik
Associate Director - CX & Customer Service
OLX Group
Aditya Mittal
Business Head
Kellogg Company
Dharmender Narang
SVP & Chief CX Officer
IIFL Securities Ltd.
Saurabh Kulshreshtha
Head - Customer Support
Tata AutoComp GY Batteries Pvt. Ltd.
Richa Khera
Global Marketing Director
Schneider Electric
Prashant Sharma
VP - CX, Risk & Payments
Gameskraft
Subhojit Nayek
Head - Digital & Analytics
Piramal Pharma Solutions
Sneha Beriwal
Global CMO
VAHDAM® India
Anubhav Mehrotra
VP - HR & CX
Tata 1mg
Abhishek Gupta
CMO
Edelweiss Tokio Life Insurance Co. Ltd.
Gaurav Loria
Group Chief Quality Officer & Head - Operations (SVP)
Apollo Hospitals Enterprises Ltd.
Amit Shethia
SVP & Chief Customer Service Officer
GTPL Hathway Ltd.
Arjun Shah
CMO
Setu Nutrition
Ranjit Kumar
Head - CX
Ninjacart
Shantanu Garg
Head - Customer Centricity & Digital, Grasim (Pulp & Fibre)
Aditya Birla Group
Vaibhav Rao
EM Asia Director, Patient & Healthcare Experience Lead
Pfizer India Pvt. Ltd.
Dr. Anurag Srivastava
VP - Marketing
Wonder Cement
Kshitij Mathur
Group CRM Head
The Good Glamm Group
Rupali Krishna
Director & Head Digital OmniChannel - Digital Transformation MarTech Excellence CoE
Dr. Reddy's Laboratories
Rajdeep Charan
Sr. GM - CRM & CX
Eureka Forbes Ltd.
Ritu Mittal
Head - Marketing & Digital
Bayer
Awita Badonia
Director - CSM
Alcatel Lucent
Girish Ahuja
Head - Marketing
Hamilton Housewares Pvt. Ltd.
Shruti Kedia Daga
Head - Marketing
Nasher Miles
Sandiip Kothaari
Sr. GM - IT
Orra Fine Jewellery
Ankush Gadi
Director - Business Intelligence & Sales Management
Franklin Templeton AM India
Vani Garg
Founder
ConSoul LLP
Joy Chakraborty
COO
P D Hinduja Hospital
Shubham Shukla
Head - Marketing (Retail)
Haldiram Foods International Pvt. Ltd.
Sandeep Prakash
Country Manager - India
MOBtexting
Kaushik Dey
Country Head, Voice & Virtual - Middle East, West Africa & Social Care
Standard Chartered Global Business Services Pvt. Ltd.
Mahesh Agrawal
Head - Core IT Applications & Information Management
