Speakers 2023

Adrian McDermott

Global CTO

Zendesk

Rajat Mathur

Head - Consumer Marketing & Innovations

Dabur India Ltd.

Supratik Sengupta

Head - Marketing (OTC)

Lupin Ltd.

Joy Chakraborty

COO

P D Hinduja Hospital

Sunil Mathur

EVP: Head - Analytics & Marketing

HDFC Bank Ltd.

Rajesh CB

Co-Founder & Project Lead

Qdegrees

Shweta Papriwal

VP - Marketing, Content & Communications

blinkX by JM Financial Ltd.

Kayzad Hiramanek

COO

Edelweiss Tokio Life Insurance Co. Ltd.

Taj Anwar

Head - Customer Service - CBO

Vodafone Idea Ltd.

Sreemoyee Dastidar

COE Lead - CX

Philips

KT Prasad

VP - Enterprise for APJ

Zendesk

Kriti Arora

VP - Brand, Product & Platform Marketing

Max Life Insurance Co. Ltd.

Priya Gilbile

COO

ManipalCigna Health Insurance

Punit Chahar

Asia Head - Digital Marketing

OLX Autos

Manikanth Devarakonda

Director - Marketing

Urban Company

Jyoti Arora

Head - CX

Borosil Ltd.

Ratan Kesh

EVP & Head - Retail Operations & Service

Axis Bank

Vijay Sethi

VP - Patient Experience & Hospitality

CARE Hospitals

Shwetal Basu

CCA & Chief - Marketing, Loyalty & Communication

Shoppers Stop Ltd.

Rachana Gupta

Co-Founder

Gynoveda

Sakshi Dalela

Director, Head - Marketing & Communications

PGIM India Asset Management Pvt. Ltd.

Rajib Sen

Head - CX

Hero FinCorp

Jiten Mahendra

VP & Head - Marketing BTC

BYJU'S

Arti Saxena

Head - Marketing, India

World Gold Council

Hemant Jain

President & Business Head - Digital

Lokmat Media Pvt. Ltd.

Dr. Harsh Chopra

Global Marketing Leader

GE Healthcare

Garima Jain

Head - CX & Engagement

Purplle.com

Devanshu Bhatia

VP - Marketing

The Oberoi Group

Kiran TK

Country Head - Lighting

Bajaj Electricals Ltd.

Anita Nayyar

COO - Media, Branding & Communication

Patanjali Ayurved Ltd.

Varadharajan Ragunathan

Head - Monetization & Customer Engagement

Big Basket

Dr. Ashish Bajaj

CMO

Narayana Health

Jayesh Sali

Head of Marketing - Fashion & Lifestyle

Reliance Retail Ltd.

Jiteen Aggarwal

Head - Marketing

Hettich India Pvt. Ltd.

Shashi Ranjan

Head - CX

Dr. Lal PathLabs Ltd.

Krunal Desai

Director - Marketing

ZEE5

Neelima Burra

Chief Strategy & Transformation Officer

Luminous Power Technologies (P) Ltd.

Ankit Goenka

Head - CX

Bajaj Allianz General Insurance Co. Ltd.

Satpreet Chelawat

SVP - Customer Obsession & Transformation

Axis Bank Ltd.

Tushar Bansode

Head - Digital Sales, SAAM India

Schaeffler India

Pooja Verma

Corporate VP - CX & Grievance Redressal Officer

Canara HSBC Life Insurance

Arindam Dey Sarkar

Head - Service Excellence & Hospitality

Woodlands Multispeciality Hospital Ltd.

Kapil Devnani

Head - Rewards & Recognition

Aditya Birla Sun Life Insurance

Shubhranshu Singh

VP - Marketing, Domestic &
IB - CVBU

Tata Motors

Shridhar N. Upadhye

GM - CX

HomeLane

Anil Nandakumar

Global Head - Digital Marketing

Birla Carbon

Aniruddha Mehta

Head - Information Technology

Prince Pipes & Fittings Ltd.

Rajeev Raval

Head - CRM & Digital Solutions

Sulphur Mills Ltd.

Akhil Duggal

Head - CX

Atomberg Technologies

Dharmarajan K

Chief Business Officer - Beauty

Tata CliQ

Prasun Kumar

CMO

Justdial

Zahid Gawandi

Head - Marketing & Corporate Communications

SBI Securities

Lakshman Velayutham

CMO

Ujjivan Small Finance Bank Limited

Sathish Krishnan

Head - CRM

redBus

Akash Jaggi

Global Director - CX, Global Supply Chain

Schneider Electric

Ranjit Dulal Ganguly

Group Head - Business Excellence

The Tata Power Co. Ltd.

Medha Tawde

CMO & Head – Digital Transformation

Praxis Home Retail Ltd.

Ronak Sheth

Head - Marketing

IIFL Wealth Management Ltd.

Prashant Singh

Chief Growth Officer

Channelplay Ltd.

Nikhil Asopa

SVP & Head - Customer Service

Tata Neu

Vijay Nagasubramanian

Head - CX & Quality, Asia Pacific & Japan

Hewlett Packard

Pooja Shetty

Head - Marketing & Communication, TempRite (South Asia)

Lubrizol

Anish Ahuja

VP - Service

Whirlpool of India Ltd.

Ashish (Kumar) Bajpai

VP - Product, Loyalty & Retention

OYO

Anish Chowdhary

Business Head - Retail Digital Business

Yes Bank

Sujay Ray

Head - Digital Marketing

L'Oréal

Manjula Singh

VP & Head - CX

Tata Housing Development Co. Ltd.

Vaishali Thakkar

Head CX - VAS

TATA Croma

Rahul Tandon

Chief Customer Service Officer

Ecom Express

Surekha Desai

Head Operations - Care

_VOIS (Vodafone Intelligent Solutions)

Siddhartha Ghosh

Head - Customer Insight & CX

Dvara SmartGold

Nilesh Borgharkar

SVP - Customer Support & Service

Shaadi.com

Anand Bhatia

CMO

Fino Payments Bank Ltd.

Rituparn Bakshi

Head - Quality, Process Excellence & CX

Omega Healthcare Management Services

Padma Gupta

Director - HR & CX

Hafele India Pvt. Ltd.

Chakravarthy NRKS

VP & National Head - Service Excellence

Reliance Jio Infocomm Ltd.

Arun S. Pai

SVP - Head of Analytics & Decision Sciences

Dream11

Arpanarghya Saha

CDO

Nippon India Mutual Fund

Abhineet Sarkar

Innovation Leader - Digital Solutions

Tata AIA Life Insurance

Ameya Ingle

Head - Marketing

ICICI Prudential AMC

Veetika Joshi Deoras

VP - Brands, Marketing & Data

The Indian Hotels Co.Ltd. (IHCL)

Nazif Tejani

Lead - CRM Marketing

Bestseller India

Parag Lokhande

EVP

Kotak Securities

Priya Nadkarni

National Head - Marketing, CD Product, Alliances & Partnerships

Tata Capital Financial Services Ltd.

Almas Khan

Head - Marketing

CRIF India

Jay Parekh

Director - CX

SRL Ltd.

Sudeep Chawla

VP - Marketing & Services

Pidilite Industries Ltd.

Neeraj Bhalla

Group VP - Strategic
Digital Projects - GTO

Mahindra Group

Prashant Mahankar

MD

ORGlife Healthcare Pvt. Ltd.

Sunil Nat

Head - E-commerce & Digital

Mahindra Group

Puneet Malaviya

Head - Marketing

Ethnix by Raymond

Archana Sinha

CX Lead

Reliance Jio

Yusuf Pachmariwala

Director - Operations

Hitachi Payment Services

Nagendra Singh

Head - Customer Engagement & Loyalty Programs

JSW Steel Ltd.

Seema Jadhav

Head - Marketing & CorpComm

TRUST Asset Management Pvt. Ltd.

Biswajit Dutta

Head - Loyalty & CRM

Metro Brands Ltd.

Seetharam Srinivasan

Director - SCM & CX

Harman International India Pvt. Ltd.

Ajay Nambiar

Chief Service Officer - M3M India Pvt. Ltd.

COO - PYP India Pvt. Ltd.

Prateek Sinha

Partner & Experience Leader

PwC

Akash Valia

MD (Docon)

API Holdings (Pharmeasy)

Tejasvi Singh Kushwah

SVP - CX

Healthplix

Priyaah Sundaraam

VP - CX

Cleartrip

Sumitra Patnaik

Associate Director - CX & Customer Service

OLX Group

Rahul Garg

Head - CX

Games24x7

Aditya Mittal

Business Head

Kellogg Company

Dharmender Narang

SVP & Chief CX Officer

IIFL Securities Ltd.

Saurabh Kulshreshtha

Head - Customer Support

Tata AutoComp GY Batteries Pvt. Ltd.

Ramneek Jain

Head - CX

Saint Gobain India Pvt Ltd, Gyproc Business

Richa Khera

Global Marketing Director

Schneider Electric

Prashant Sharma

VP - CX, Risk & Payments

Gameskraft

Subhojit Nayek

Head - Digital & Analytics

Piramal Pharma Solutions

Sneha Beriwal

Global CMO

VAHDAM® India

Anubhav Mehrotra

VP - HR & CX

Tata 1mg

Abhishek Gupta

CMO

Edelweiss Tokio
Life Insurance Co. Ltd.

Gaurav Loria

Group Chief Quality Officer &
Head - Operations (SVP)

Apollo Hospitals Enterprises Ltd.

Amit Shethia

Chief Customer Service Officer - SVP

GTPL Hathway Ltd.

Arjun Shah

CMO

Setu Nutrition