Speakers 2023

Adrian McDermott

Global CTO

Zendesk

Rajat Mathur

Head - Consumer Marketing & Innovations

Dabur India Ltd.

Supratik Sengupta

Head - Marketing (OTC)

Lupin Ltd.

Raja Lakshmipathy

VP & MD

Genesys - India & SAARC

Sunil Mathur

EVP: Head - Analytics & Marketing

HDFC Bank Ltd.

Rajesh CB

Co-Founder & Project Lead

Qdegrees

Shweta Papriwal

VP - Marketing, Content & Communications

blinkX by JM Financial Ltd.

Kayzad Hiramanek

COO

Edelweiss Tokio Life Insurance Co. Ltd.

Dhaivat Oza

VP - Service Assurance

Vodafone Idea Ltd.

Sreemoyee Dastidar

COE Lead - CX

Philips

KT Prasad

VP - Enterprise for APJ

Zendesk

Kriti Arora

VP - Brand, Product & Platform Marketing

Max Life Insurance Co. Ltd.

Piyali Chatterjee

SVP - CX/UX Practice Lead

Hansa Research

Priya Gilbile

COO

ManipalCigna Health Insurance

Punit Chahar

Asia Head - Digital Marketing

OLX Autos

Aarohi Shetty

Regional Business Head

Freshworks

Jyoti Arora

Head - CX

Borosil Ltd.

Ratan Kesh

Executive Director & COO

Bandhan Bank

Fasih Abbas M

Sr. Director & Head - Customer Success

Cashfree

Dhivakaran Thamilchelvan

Head - CX Business

Freshworks India

Rachana Gupta

Co-Founder

Gynoveda

Rajib Sen

Head - CX

Hero FinCorp

Deepak Saluja

Head - Marketing

ICICI Securities

Arti Saxena

Head - Marketing, India

World Gold Council

Siddhartha Kaul

Head - Growth Market

Genesys - India & SAARC

Hemant Jain

President & Business Head - Digital

Lokmat Media Pvt. Ltd.

Garima Jain

Head - CX & Engagement

Purplle.com

Devanshu Bhatia

VP - Marketing

The Oberoi Group

Anita Nayyar

COO - Media, Branding & Communication

Patanjali Ayurved Ltd.

Varadharajan Ragunathan

Head - Monetization & Customer Engagement

Big Basket

Dr. Ashish Bajaj

CMO

Narayana Health

Jayesh Sali

Head of Marketing - Fashion & Lifestyle

Reliance Retail Ltd.

Jiteen Aggarwal

Head - Marketing

Hettich India Pvt. Ltd.

Shashi Ranjan

Head - CX

Dr. Lal PathLabs Ltd.

Krunal Desai

Director - Marketing

ZEE5

Neelima Burra

Chief Strategy & Transformation Officer

Luminous Power Technologies (P) Ltd.

Ankit Goenka

SVP & Head - CX

Bajaj Allianz General Insurance Co. Ltd.

Satpreet Chelawat

SVP - Customer Obsession & Transformation

Axis Bank Ltd.

Fareed Khan

Head - CRM

Titan Co. Ltd.

Pooja Verma

Corporate VP - CX & Grievance Redressal Officer

Canara HSBC Life Insurance

Arindam Dey Sarkar

Head - Service Excellence & Hospitality

Woodlands Multispeciality Hospital Ltd.

Shubhranshu Singh

VP - Marketing, Domestic &
IB - CVBU

Tata Motors

Shridhar N. Upadhye

GM - CX

HomeLane

Anil Nandakumar

Global Head - Digital Marketing

Birla Carbon

Aniruddha Mehta

Head - Information Technology

Prince Pipes & Fittings Ltd.

Rajeev Raval

Head - CRM & Digital Solutions

SML Ltd.

Akhil Duggal

Head - CX

Atomberg Technologies

Dharmarajan K

Chief Business Officer - Beauty

Tata CliQ

Sudip Gupta

Director

PwC

Lakshman Velayutham

CMO

Ujjivan Small Finance Bank Limited

Sathish Krishnan

Head - CRM

redBus

Akash Jaggi

Global Director - CX, Global Supply Chain

Schneider Electric

Ranjit Dulal Ganguly

Group Head - Business Excellence

The Tata Power Co. Ltd.

Medha Tawde

Country Head - Marketing & Business

Kone India

Ronak Sheth

Head - Marketing

IIFL Wealth Management Ltd.

Prashant Singh

Chief Growth Officer

Channelplay Ltd.

Nikhil Asopa

SVP & Head - Customer Service

Tata Neu

Pooja Shetty

Head - Marketing & Communication, TempRite (South Asia)

Lubrizol

Anish Ahuja

VP - Service

Whirlpool of India Ltd.

Ashish (Kumar) Bajpai

VP - Product, Loyalty & Retention

OYO

Anish Chowdhary

Business Head - Retail Digital Business

Yes Bank

Sujay Ray

Head - Digital Marketing

L'Oréal

Manjula Singh

VP & Head - CX

Tata Housing Development Co. Ltd.

Vaishali Thakkar

Head CX - VAS

TATA Croma

Rahul Tandon

Chief Customer Service Officer

Ecom Express

Surekha Desai

Head Operations - Care

_VOIS (Vodafone Intelligent Solutions)

Siddhartha Ghosh

Head - Customer Insight & CX

Dvara SmartGold

Nilesh Borgharkar

SVP - Customer Support & Service

Shaadi.com

Anand Bhatia

CMO

Fino Payments Bank Ltd.

Harmeet Kaur

Head - Customer Engagement (D2h)

DishTV India Ltd.

Padma Gupta

Director - HR & CX

Hafele India Pvt. Ltd.

Chakravarthy NRKS

VP & National Head - Service Excellence

HCL Tech Ltd.

Arun S. Pai

SVP - Head of Analytics & Decision Sciences

Dream11

Arpanarghya Saha

CDO

Nippon India Mutual Fund

Abhineet Sarkar

Innovation Leader - Digital Solutions

Tata AIA Life Insurance

Sandeep Mandrekar

SVP & Business Head

Mahindra Finance

Nazif Tejani

Lead - CRM Marketing

Bestseller India

Parag Lokhande

EVP

Kotak Securities

Priya Nadkarni

National Head - Marketing, CD Product, Alliances & Partnerships

Tata Capital Financial Services Ltd.

Deepa Krishnan

Director - Marketing, Category, Loyalty & Digital

Tata Starbucks

Almas Khan

Head - Marketing

CRIF India

Jay Parekh

Director - CX

SRL Ltd.

Sudeep Chawla

VP - Marketing & Services

Pidilite Industries Ltd.

Neeraj Bhalla

Group VP - Strategic
Digital Projects - GTO

Mahindra Group

Prashant Mahankar

MD

ORGlife Healthcare Pvt. Ltd.

Sunil Nat

Head - E-commerce & Digital

Mahindra Group

Puneet Malaviya

Head - Marketing

Ethnix by Raymond

Archana Sinha

CX Lead

Reliance Jio

Yusuf Pachmariwala

Director - Operations

Hitachi Payment Services

Nagendra Singh

Head - Customer Engagement & Loyalty Programs

JSW Steel Ltd.

Seema Jadhav

Head - Marketing & CorpComm

TRUST Asset Management Pvt. Ltd.

Biswajit Dutta

Head - Loyalty & CRM

Metro Brands Ltd.

Seetharam Srinivasan

Director - SCM & CX

Harman International India Pvt. Ltd.

Ajay Nambiar

Chief Service Officer - M3M India Pvt. Ltd.

COO - PYP India Pvt. Ltd.

Akash Valia

MD (Docon)

API Holdings (Pharmeasy)

Tejasvi Singh Kushwah

SVP - CX

Healthplix

Priyaah Sundaraam

VP - CX

Cleartrip

Sumitra Patnaik

Associate Director - CX & Customer Service

OLX Group

Aditya Mittal

Business Head

Kellogg Company

Dharmender Narang

SVP & Chief CX Officer

IIFL Securities Ltd.

Saurabh Kulshreshtha

Head - Customer Support

Tata AutoComp GY Batteries Pvt. Ltd.

Richa Khera

Global Marketing Director

Schneider Electric

Prashant Sharma

VP - CX, Risk & Payments

Gameskraft

Subhojit Nayek

Head - Digital & Analytics

Piramal Pharma Solutions

Sneha Beriwal

Global CMO

VAHDAM® India

Anubhav Mehrotra

VP - HR & CX

Tata 1mg

Abhishek Gupta

CMO

Edelweiss Tokio
Life Insurance Co. Ltd.

Gaurav Loria

Group Chief Quality Officer &
Head - Operations (SVP)

Apollo Hospitals Enterprises Ltd.

Amit Shethia

SVP & Chief Customer Service Officer

GTPL Hathway Ltd.

Arjun Shah

CMO

Setu Nutrition

Ranjit Kumar

Head - CX

Ninjacart

Shantanu Garg

Head - Customer Centricity & Digital, Grasim (Pulp & Fibre)

Aditya Birla Group

Vaibhav Rao

EM Asia Director, Patient & Healthcare Experience Lead

Pfizer India Pvt. Ltd.

Dr. Anurag Srivastava

VP - Marketing

Wonder Cement

Kshitij Mathur

Group CRM Head

The Good Glamm Group

Rupali Krishna

Director & Head Digital OmniChannel - Digital Transformation MarTech Excellence CoE

Dr. Reddy's Laboratories

Rajdeep Charan

Sr. GM - CRM & CX

Eureka Forbes Ltd.

Ritu Mittal

Head - Marketing & Digital

Bayer

Awita Badonia

Director - CSM

Alcatel Lucent

Girish Ahuja

Head - Marketing

Hamilton Housewares Pvt. Ltd.

Shruti Kedia Daga

Head - Marketing

Nasher Miles

Sandiip Kothaari

Sr. GM - IT

Orra Fine Jewellery

Ankush Gadi

Director - Business Intelligence & Sales Management

Franklin Templeton AM India

Vani Garg

Founder

ConSoul LLP

Joy Chakraborty

COO

P D Hinduja Hospital

Shubham Shukla

Head - Marketing (Retail)

Haldiram Foods International Pvt. Ltd.

Sandeep Prakash

Country Manager - India

MOBtexting

Kaushik Dey

Country Head, Voice &
Virtual - Middle East, West Africa & Social Care

Standard Chartered Global Business Services Pvt. Ltd.

Mahesh Agrawal

Head - Core IT Applications & Information Management

SBI General Insurance Co.

Shrishail Deshnur

CMO

Indira IVF Group

Anchal Mahajan

Head - CX

InsuranceDekho

Nikhil Chaturvedi

EVP & Global CDO

JSW Group