Speakers 2022 Soumya Chatterjee Co-founder & CEO Easyrewardz Gautam Srinivasan Consulting Editor CNBC TV18 Praveena Rai Chief Operating Officer National Payments Corporation Of India Preeti Vyas President & CEO Amar Chitra Katha Pvt. Ltd. Nitin Jagadish Senior Director, Enterprise - India & SAARC Zendesk Manish Kapoor Managing Director & Chief Executive Officer Pepe Jeans India Ltd. Prakash Dadlani Sr. Vice President - Customer Centricity Aditya Birla Group Subramanyam Iyer Sr. Vice President & Head - Customer Experience DBS Bank Tejas Kadakia Co-Founder & Director EasyRewardz Jay N Parekh Director - Customer Experience SRL Diagnostics Amit Mehndiratta Head - Consumer Insights MyGlamm Vandana Tanna Regional Manager Freshworks Kaustav Mukerji Head - Digital & Performance Marketing Future Group India Abhishek K Sharma Global Head - Business Management, IT & Digital Syngenta Group Pooja Shetty Head - Marketing & Communication – South Asia The Lubrizol Corporation Vivek Charde SVP & Head - Marketing & Communication Loylty Rewardz Mngt. Pvt. Ltd. Ritu Mittal Head - Marketing & Digital Bayer Dhaivat Oza Vice President - Service Assurance Vodafone Idea Ltd. Yusuf Pachmariwala Director – Operations Hitachi Payment Services Pvt. Ltd. Rajdeep Charan Sr. GM - CRM & CX Eureka Forbes Ltd. Neha Anand Head - Digital, CRM & Communications [Domestic and International] Mahindra & Mahindra Ltd. Jahid Ahmed Vice President and Head- Digital Acquisition, Content and Social Media Marketing HDFC Bank Ritesh Chaudhari Head IT & Digital Business - India & Pakistan and Head of Digital Innovation-EMEA & INDIA Henkel Group Rahul Malik Country Manager – Consumer & Channel Service Delivery, India Market HP India Sales Pvt Ltd. Ashton D'Cruz Director, CAO, CGO, CISO & Head - CC&S Governance NatWest Markets Plc Venkatesh Kidambi Global Head Digital Marketing Platform & CRM Kimberly-Clark India Pvt. Ltd. Prasad Pimple Executive Vice President & Head of Digital Business Unit Kotak Life Rohit Lamba Vice President - Sales & Marketing & Head - Branding Jindal Steel & Power Ltd. Chetan Borkar Country Manager - India & Sri Lanka CM.com Panchali Chandrashekhar Head - Customer Experience Hub Atlas Copco (India) Ltd. Smita Murarka Chief Marketing Officer Duroflex Sadhana Daswani Head - Brand & Digital JSW Paints Sanjay Bhattacharjee Head - Customer Relationship Management Titan Company Ltd. Prashant Singh Vice President Sales, Business Development and Marketing Channelplay Ltd. Shantanu Garg Head - Customer Centricity & Digital, Grasim (Pulp & Fibre) Aditya Birla Group Madhav M Malhotra Sr. VP & Head Customer Services - Mobility & Home Reliance Jio Rahul Menon Marketing Head - India & SAARC Zendesk Mahesh Agrawal Head - Information Management SBI General Insurance Piyali Chatterjee Sr. Vice President - CX Head Hansa Research Anjum Rastogi Chief Marketing Officer EasyRewardz Shivangi Kamath Head Process Design - Process Excellence Group Tata AIG General Insurance Co. Ltd. Gagandeep Singh VP & Head – Customer Experience & Quality Niva Bupa Health Insurance Co. Ltd. Ramneek Jain Head - Customer Experience Saint Gobain India Pvt Ltd., Gyproc Business Harkaran Singh Sahni Head - Service Excellence & Patient Experience Apollo Hospitals Group Archana Sangam Head – Customer Experience & CRM Motherhood Hospitals Subroto Geed Chief Operating Officer DIAGEO India Chandan Chhabra Head - Operations MXP Media Pvt. Ltd. Priya Gilbile Chief Operating Officer ManipalCigna Health Insurance Co. Ltd. Padma Gupta Director - Human Resources & Customer Experience Hafele India Pvt. Ltd. Dipu KV Sr. President - Head Operations & Customer Service Bajaj Allianz General Insurance Co. Ltd. Manish Dewan Executive Vice President & Head - Customer Services SBI Cards Kamini Shahani Senior VP - India Regional Head of Reinsurance Operations Marsh McLennan Anand Sengupta Director – Digital Technology Carrier HVAC (South Asia Pacific) Akshay Tapase Sr. Vice President - Digital Marketing AU SMALL FINANCE BANK Hardik Shah Shopper Insights Lead Mondelez International Ninad Raje Director & CIO HealthAssure Ajay Nambiar Chief Service Officer - M3M India Pvt. Ltd. Chief Operating Officer – PYP India Pvt. Ltd. Hari Shankar Mishra Sr. Vice President - Customer Experience Future Generali India Insurance Company Limited Jayant Jain Vice President- Marketing & Customer Services, Head Loyalty & Shopper Insights Reliance Retail Ltd. Rupali Krishna Director Head Digital Omnichannel MarTech - Digital Transformation, Marketing CoE Dr. Reddy's Laboratories Satyen Shah Vice President - Digital Solutions & IT JSW Steel Nazif Tejani Lead - CRM Marketing Bestseller India Milind Khamkar Group – CIO Supermax Personal Care Pvt. Ltd. Rakesh Gupta Head - Customer Services Panasonic Life Solutions India Pvt. Ltd. Dilpreet Singh Head - CRM, Loyalty & Customer Analytics ITC Ltd. Anindya Karmakar Head - Strategy, Product, Operations & Customer Service Aditya Birla Housing Finance Ltd. Vaishali Thakkar GM - Centralised Customer Experience Mahindra Holidays & Resorts India Ltd. Dhanraj Kamdar Chief Executive Officer | Customer services Mercedes-Benz Central Star Archna Gupta Group Head - Patient Experience CK Birla Hospitals, India Harmeet Kaur Head - Customer Engagement-d2h DishTV Priyam Agarwal Head - Customer Insights Novozymes CB Rajesh Project Lead Qdegrees Services Ankush Gadi Director - Data Management & Analytics, GIX CRISIL Ltd. Soumonath Chatterjee Director- Digital, Loyalty Customer Experience, India & South Asia Accor Sudipta Ghosh Partner - Data and Analytics Leader, Industrial Products Leader PwC India Mohit Mathur Vice President - Business Excellence & Customer Experience Vedantu Pranshu Rastogi Customer Experience Head Jubilant FoodWorks Ltd. Sapna Prabhakaran Head - Marketing Edelweiss Wealth Management Dhawal Thaker Head – Research & Media HDFC Bank Rajgopal Nayak Chief Technology Officer Metro Brands Ltd. Abhishek Saxena VP – Data Sciences, Digital Banking HDFC Bank Rahul Vasu Head - Loyalty, Analytics & CRM Reliance Industries Ltd. Aalok R Pradhan Director - Customer Success CoinDCX Himanshu Gupta Head – BFSI Qlik Hemant Jain Sr. Executive VP & Head - Digital Business Lokmat Media Pvt. Ltd. Digamber Bahuguna VP - Customer Excellence, Home Delivery Organization Bharti Airtel Ltd. Sita Kalluri Associate Director - Digital Transformation Cipla Ltd. Dharmender Narang Sr. Vice President & Chief Customer Experience Officer IIFL Securities Ltd. Sanjay Shedge Director TCS - India and COE- Emerging Markets Diversey Sudhanshu Tripathi VP & Head of Marketing Sterlite Power Transmission Ltd. Vishal Dhale BFSI Practitioner Kayzad Hiramanek Customer Experience Practitioner Metessh D Bhati Senior Vice President & Head Internal Systems, Digital Innovation and API Banking HDFC Bank Sikander Ahmed Country Head, Voice & Virtual - India, Head Contact Centres, CH & B Standard Chartered Global Business Services Pvt. Ltd. Arindam Dey Sarkar DGM - Service Excellence & Hospitality Woodlands Multispeciality Hospital Ltd.