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Speakers 2022
Soumya Chatterjee
Co-founder & CEO
Easyrewardz
Gautam Srinivasan
Consulting Editor
CNBC TV18
Praveena Rai
Chief Operating Officer
National Payments Corporation Of India
Preeti Vyas
President & CEO
Amar Chitra Katha Pvt. Ltd.
Nitin Jagadish
Senior Director, Enterprise - India & SAARC
Zendesk
Manish Kapoor
Managing Director & Chief Executive Officer
Pepe Jeans India Ltd.
Prakash Dadlani
Sr. Vice President - Customer Centricity
Aditya Birla Group
Subramanyam Iyer
Sr. Vice President & Head - Customer Experience
DBS Bank
Tejas Kadakia
Co-Founder & Director
EasyRewardz
Jay N Parekh
Director - Customer Experience
SRL Diagnostics
Amit Mehndiratta
Head - Consumer Insights
MyGlamm
Vandana Tanna
Regional Manager
Freshworks
Kaustav Mukerji
Head - Digital & Performance Marketing
Future Group India
Abhishek K Sharma
Global Head - Business Management, IT & Digital
Syngenta Group
Pooja Shetty
Head - Marketing & Communication – South Asia
The Lubrizol Corporation
Vivek Charde
SVP & Head - Marketing & Communication
Loylty Rewardz Mngt. Pvt. Ltd.
Ritu Mittal
Head - Marketing & Digital
Bayer
Dhaivat Oza
Vice President - Service Assurance
Vodafone Idea Ltd.
Yusuf Pachmariwala
Director – Operations
Hitachi Payment Services Pvt. Ltd.
Rajdeep Charan
Sr. GM - CRM & CX
Eureka Forbes Ltd.
Neha Anand
Head - Digital, CRM & Communications [Domestic and International]
Mahindra & Mahindra Ltd.
Jahid Ahmed
Vice President and Head- Digital Acquisition, Content and Social Media Marketing
HDFC Bank
Ritesh Chaudhari
Head IT & Digital Business - India & Pakistan and Head of Digital Innovation-EMEA & INDIA
Henkel Group
Rahul Malik
Country Manager – Consumer & Channel Service Delivery, India Market
HP India Sales Pvt Ltd.
Ashton D'Cruz
Director, CAO, CGO, CISO & Head - CC&S Governance
NatWest Markets Plc
Venkatesh Kidambi
Global Head Digital Marketing Platform & CRM
Kimberly-Clark India Pvt. Ltd.
Prasad Pimple
Executive Vice President & Head of Digital Business Unit
Kotak Life
Rohit Lamba
Vice President - Sales & Marketing & Head - Branding
Jindal Steel & Power Ltd.
Chetan Borkar
Country Manager - India & Sri Lanka
CM.com
Panchali Chandrashekhar
Head - Customer Experience Hub
Atlas Copco (India) Ltd.
Smita Murarka
Chief Marketing Officer
Duroflex
Sadhana Daswani
Head - Brand & Digital
JSW Paints
Sanjay Bhattacharjee
Head - Customer Relationship Management
Titan Company Ltd.
Prashant Singh
Vice President Sales, Business Development and Marketing
Channelplay Ltd.
Shantanu Garg
Head - Customer Centricity & Digital, Grasim (Pulp & Fibre)
Aditya Birla Group
Madhav M Malhotra
Sr. VP & Head Customer Services - Mobility & Home
Reliance Jio
Rahul Menon
Marketing Head - India & SAARC
Zendesk
Mahesh Agrawal
Head - Information Management
SBI General Insurance
Piyali Chatterjee
Sr. Vice President - CX Head
Hansa Research
Anjum Rastogi
Chief Marketing Officer
EasyRewardz
Shivangi Kamath
Head Process Design - Process Excellence Group
Tata AIG General Insurance Co. Ltd.
Gagandeep Singh
VP & Head – Customer Experience & Quality
Niva Bupa Health Insurance Co. Ltd.
Ramneek Jain
Head - Customer Experience
Saint Gobain India Pvt Ltd., Gyproc Business
Harkaran Singh Sahni
Head - Service Excellence & Patient Experience
Apollo Hospitals Group
Archana Sangam
Head – Customer Experience & CRM
Motherhood Hospitals
Subroto Geed
Chief Operating Officer
DIAGEO India
Chandan Chhabra
Head - Operations
MXP Media Pvt. Ltd.
Priya Gilbile
Chief Operating Officer
ManipalCigna Health Insurance Co. Ltd.
Padma Gupta
Director - Human Resources & Customer Experience
Hafele India Pvt. Ltd.
Dipu KV
Sr. President - Head Operations & Customer Service
Bajaj Allianz General Insurance Co. Ltd.
Manish Dewan
Executive Vice President & Head - Customer Services
SBI Cards
Kamini Shahani
Senior VP - India Regional Head of Reinsurance Operations