Soumya Chatterjee

Co-founder & CEO

Easyrewardz

Gautam Srinivasan

Consulting Editor

CNBC TV18

Praveena Rai

Chief Operating Officer

National Payments Corporation Of India

Preeti Vyas

President & CEO

Amar Chitra Katha Pvt. Ltd.

Nitin Jagadish

Senior Director, Enterprise - India & SAARC

Zendesk

Manish Kapoor

Managing Director & Chief Executive Officer

Pepe Jeans India Ltd.

Prakash Dadlani

Sr. Vice President - Customer Centricity

Aditya Birla Group

Subramanyam Iyer

Sr. Vice President & Head - Customer Experience

DBS Bank

Tejas Kadakia

Co-Founder & Director

EasyRewardz

Jay N Parekh

Director - Customer Experience

SRL Diagnostics

Amit Mehndiratta

Head - Consumer Insights

MyGlamm

Vandana Tanna

Regional Manager

Freshworks

Kaustav Mukerji

Head - Digital & Performance Marketing

Future Group India

Abhishek K Sharma

Global Head - Business Management, IT & Digital

Syngenta Group

Pooja Shetty

Head - Marketing & Communication – South Asia

The Lubrizol Corporation

Vivek Charde

SVP & Head - Marketing & Communication

Loylty Rewardz Mngt. Pvt. Ltd.

Ritu Mittal

Head - Marketing & Digital

Bayer

Dhaivat Oza

Vice President - Service Assurance

Vodafone Idea Ltd.

Yusuf Pachmariwala

Director – Operations

Hitachi Payment Services Pvt. Ltd.

Rajdeep Charan

Sr. GM - CRM & CX

Eureka Forbes Ltd.

Neha Anand

Head - Digital, CRM & Communications [Domestic and International]

Mahindra & Mahindra Ltd.

Jahid Ahmed

Vice President and Head- Digital Acquisition, Content and Social Media Marketing

HDFC Bank

Ritesh Chaudhari

Head IT & Digital Business - India & Pakistan and Head of Digital Innovation-EMEA & INDIA

Henkel Group

Rahul Malik

Country Manager – Consumer & Channel Service Delivery, India Market

HP India Sales Pvt Ltd.

Ashton D'Cruz

Director, CAO, CGO, CISO & Head - CC&S Governance

NatWest Markets Plc

Venkatesh Kidambi

Global Head Digital Marketing Platform & CRM

Kimberly-Clark India Pvt. Ltd.

Prasad Pimple

Executive Vice President & Head of Digital Business Unit

Kotak Life

Rohit Lamba

Vice President - Sales & Marketing & Head - Branding

Jindal Steel & Power Ltd.

Chetan Borkar

Country Manager - India & Sri Lanka

CM.com

Panchali Chandrashekhar

Head - Customer Experience Hub

Atlas Copco (India) Ltd.

Smita Murarka

Chief Marketing Officer

Duroflex

Sadhana Daswani

Head - Brand & Digital

JSW Paints

Sanjay Bhattacharjee

Head - Customer Relationship Management

Titan Company Ltd.

Prashant Singh

Vice President Sales, Business Development and Marketing

Channelplay Ltd.

Shantanu Garg

Head - Customer Centricity & Digital, Grasim (Pulp & Fibre)

Aditya Birla Group

Madhav M Malhotra

Sr. VP & Head Customer Services - Mobility & Home

Reliance Jio

Rahul Menon

Marketing Head - India & SAARC

Zendesk

Mahesh Agrawal

Head - Information Management

SBI General Insurance

Piyali Chatterjee

Sr. Vice President - CX Head

Hansa Research

Anjum Rastogi

Chief Marketing Officer

EasyRewardz

Shivangi Kamath

Head Process Design - Process Excellence Group

Tata AIG General Insurance Co. Ltd.

Gagandeep Singh

VP & Head – Customer Experience & Quality

Niva Bupa Health Insurance Co. Ltd.

Ramneek Jain

Head - Customer Experience

Saint Gobain India Pvt Ltd., Gyproc Business

Harkaran Singh Sahni

Head - Service Excellence & Patient Experience

Apollo Hospitals Group

Archana Sangam

Head – Customer Experience & CRM

Motherhood Hospitals

Subroto Geed

Chief Operating Officer

DIAGEO India

Chandan Chhabra

Head - Operations

MXP Media Pvt. Ltd.

Priya Gilbile

Chief Operating Officer

ManipalCigna Health Insurance Co. Ltd.

Padma Gupta

Director - Human Resources & Customer Experience

Hafele India Pvt. Ltd.

Dipu KV

Sr. President - Head Operations & Customer Service

Bajaj Allianz General Insurance Co. Ltd.

Manish Dewan

Executive Vice President & Head - Customer Services

SBI Cards

Kamini Shahani

Senior VP - India Regional Head of Reinsurance Operations

Marsh McLennan

Anand Sengupta

Director – Digital Technology

Carrier HVAC (South Asia Pacific)

Akshay Tapase

Sr. Vice President - Digital Marketing

AU SMALL FINANCE BANK

Hardik Shah

Shopper Insights Lead

Mondelez International

Ninad Raje

Director & CIO

HealthAssure

Ajay Nambiar

Chief Service Officer - M3M India Pvt. Ltd.

Chief Operating Officer – PYP India Pvt. Ltd.

Hari Shankar Mishra

Sr. Vice President - Customer Experience

Future Generali India Insurance Company Limited

Jayant Jain

Vice President- Marketing & Customer Services, Head Loyalty & Shopper Insights

Reliance Retail Ltd.

Rupali Krishna

Director Head Digital Omnichannel MarTech - Digital Transformation, Marketing CoE

Dr. Reddy's Laboratories

Satyen Shah

Vice President - Digital Solutions & IT

JSW Steel

Nazif Tejani

Lead - CRM Marketing

Bestseller India

Milind Khamkar

Group – CIO

Supermax Personal Care Pvt. Ltd.

Rakesh Gupta

Head - Customer Services

Panasonic Life Solutions India Pvt. Ltd.

Dilpreet Singh

Head - CRM, Loyalty & Customer Analytics

ITC Ltd.

Anindya Karmakar

Head - Strategy, Product, Operations & Customer Service

Aditya Birla Housing Finance Ltd.

Vaishali Thakkar

GM - Centralised Customer Experience

Mahindra Holidays & Resorts India Ltd.

Dhanraj Kamdar

Chief Executive Officer | Customer services

Mercedes-Benz Central Star

Archna Gupta

Group Head - Patient Experience

CK Birla Hospitals, India

Harmeet Kaur

Head - Customer Engagement-d2h

DishTV

Priyam Agarwal

Head - Customer Insights

Novozymes

CB Rajesh

Project Lead

Qdegrees Services

Ankush Gadi

Director - Data Management & Analytics, GIX

CRISIL Ltd.

Soumonath Chatterjee

Director- Digital, Loyalty Customer Experience, India & South Asia

Accor

Sudipta Ghosh

Partner - Data and Analytics Leader, Industrial Products Leader

PwC India

Mohit Mathur

Vice President - Business Excellence & Customer Experience

Vedantu

Pranshu Rastogi

Customer Experience Head

Jubilant FoodWorks Ltd.

Sapna Prabhakaran

Head - Marketing

Edelweiss Wealth Management

Dhawal Thaker

Head – Research & Media

HDFC Bank

Rajgopal Nayak

Chief Technology Officer

Metro Brands Ltd.

Abhishek Saxena

VP – Data Sciences, Digital Banking

HDFC Bank

Rahul Vasu

Head - Loyalty, Analytics & CRM

Reliance Industries Ltd.

Aalok R Pradhan

Director - Customer Success

CoinDCX

Himanshu Gupta

Head – BFSI

Qlik

Hemant Jain

Sr. Executive VP & Head - Digital Business

Lokmat Media Pvt. Ltd.

Digamber Bahuguna

VP - Customer Excellence, Home Delivery Organization

Bharti Airtel Ltd.

Sita Kalluri

Associate Director - Digital Transformation

Cipla Ltd.

Dharmender Narang

Sr. Vice President & Chief Customer Experience Officer

IIFL Securities Ltd.

Sanjay Shedge

Director TCS - India and COE- Emerging Markets

Diversey

Sudhanshu Tripathi

VP & Head of Marketing

Sterlite Power Transmission Ltd.

Vishal Dhale

BFSI Practitioner

Kayzad Hiramanek

Customer Experience Practitioner

Metessh D Bhati

Senior Vice President & Head Internal Systems, Digital Innovation and API Banking

HDFC Bank

Sikander Ahmed

Country Head, Voice & Virtual - India, Head Contact Centres, CH & B

Standard Chartered Global Business Services Pvt. Ltd.

Arindam Dey Sarkar

DGM - Service Excellence & Hospitality

Woodlands Multispeciality Hospital Ltd.