Speakers 2021

Speakers 2021


Shep Hyken, CSP, CPAE

Chief Amazement Officer

Shepard Presentations


Diane Magers, CCXP, MS, MBA

Founder, CEO

Experience Catalysts


Claire Boscq-Scott

Mystery Shopping & Customer Service Global Guru


Olga Guseva, CCXP

International CX Strategy Expert & Customer-Centric Culture Transformation Specialist


Ian Golding, CCXP

Global Customer Experience Specialist

Customer Experience Consultancy Ltd.


Olga Potaptseva, CCXP

Founder / CX Implementation Advisor, Founding Director

European Customer Consultancy


Jim Tincher, CCXP

Founder, CEO &
Journey Mapper-in-Chief
Heart of the Customer


Julia (Martin) Ahlfeldt

Customer Experience Strategist & Business Advisor

Julia Ahlreldt CX Consulting


Ron Kaufman

Customer Experience & Service Culture Expert


Nathalie Schooling

Founder & CEO

nlighten


KT Prasad

MD & RVP Sales, India & SAARC

Zendesk


Jaap Wilms, CCXP

CX Consultant

Wilms & Co.


Katie Stabler, CCXP

Founder & Director, Customer Experience

Cultivate Customer Experience by Design


Adrian Swinscoe

Customer Service & Experience Advisor and Leader / Aspirant Punk

Punk CX


Dr. Anil V Pillai

Director

Terragni Consulting


Nick Lygo-Baker, CCXP, CMRS

Customer Experience Measurement Expert

Paradigm CX Ltd


Manu Dogra

President

NetCarrots Loyalty Services


Mike Kendall

Founder

The Customer Lab


Anastasia Vladychynska

Customer Experience Consultant

Vladychynska Consulting


James Dodkins

Founder & Customer Experience Rockstar

Rockstar CX


Irit Eizips

Chief Customer Experience Officer & CEO

CSM Practice


Carsten Ley, PMP

Founder, OKR, Project & Customer Experience Consultant

Asia PMO


Emilia D'Anzica

Founder, CEO – Customer Success Advisor

Growth Molecules


Roy Atkinson

CEO

Clifton Butterfield, LLC


Alan Pennington

Customer Experience Advisor, Author, Mentor, Coach & Trainer.


CB Rajesh

Project lead

Qdegrees Services


Piyali Chatterjee Konar

SVP, National Lead – CX

Hansa Research


Dan Gingiss

CEO

The Experience Maker, LLC


Joey Coleman

Author – Customer & Employee Retention


Jo Boswell

Founder Director

Sentio-B


Preeti Vyas

CEO

Amar Chitra Katha Pvt. Ltd.


Sharan Shetty

COO

Luxor Writing Instruments Pvt. Ltd.


Saumil Mehta

Director & Country Manager – India & South-East Asia

The Kraft Heinz Company


Shreeraj Deshpande

COO

Future Generali India Life Insurance Co. Ltd.


Eswaranatarajan N

President & COO

Kotak Mahindra General
Insurance Co. Ltd.


Vaishali Thakkar

Chief Customer Experience and Service Delivery - HomeTown

Future Group India


Sunil Kumar Sathyanarayanan

Country President India and Regional Business Director : IMEA, Packaging SBU

Henkel Adhesives Technologies India Pvt. Ltd


Shantanu Garg

Global Head – Consumer Insights & Engagement, CRM Customer Centricity Cell

Grasim Industries Ltd. | Pulp & Fibre


Amit Sethi

VP - Regional CIO MENAT and India, Global Digital Customer Experience Leader

Baker Hughes India Pvt. Ltd.


Kaustubh Sonalkar

Group Director - HR, Corporate Communication, CSR and General Affairs

Welspun India Ltd.


Naveen Bachwani

COO

Aegon Life Insurance Co. Ltd.


Ajay Chowdhury

President & CHRO

SRF Ltd.


Sarvesh Upadhyay

COO

Adani Capital Pvt. Ltd.


Shrikant Kejriwal

Head - Insights & Analytics - Farm Equipment Business

Mahindra & Mahindra Ltd.


Deepali Shukla

Director - Nutrition Growth Platforms & Disruptive Innovation

Amway International Incorporation


Sandeep Verma

Country Head - India, Consumer Health

Bayer Pharmaceuticals Pvt. Ltd.


Monish Vohra

EVP & Head - Customer Services

SBI Cards & Payment Services Ltd.


Sathish Krishnan

Head - CRM

RedBus


Shikha Gupta

Director - HR

Schneider Electric India Pvt. Ltd.


Puneet Rajput

Sr. Director - HR

Thermo Fisher Scientific India Pvt. Ltd.


Shyamala Deshpande

CHRO

Wildcraft India Pvt. Ltd.


Anshuman Maheshwary

COO

IIFL Wealth Management Ltd.


Suman Kargupta

SVP & Head - Customer Experience

Reliance Jio Infocomm Ltd.


Talat Yasmeen

Sr. Director Rewards

JLL India Pvt. Ltd.


Atri Chakraborty

COO

IndiaFirst Life Insurance Co. Ltd.


Vinay A Bhopatkar

CEO

Cafe Coffee Day


Seema Singh

CHRO & CFO

India Post Payments Bank Ltd.


Rohit Kumar Chawda

COO

Shriram Asset Management Co. Ltd.


Anil Gaur

Group Chief People Officer

Uniparts India Ltd.


Kaushik Ghate

SVP & Head - Marketing Analytics

HDFC Bank Ltd.


Faten ElAzhary

Group Head - Customer Support

Kamal Osman Jamjoom


Pradeep Chavda

Director - HR

INDIA Sodexo


Ruchita Mehra

Director - Communications, CSR & Digital

Procter & Gamble Health Ltd.


Soumonath Chatterjee

Director - Digital, Loyalty & Customer Experience, India & South Asia

Accor


Pradeep Kumar Mishra

Chief Customer Service Officer(Internal Ombudsman)

The Bank of Maharashtra Ltd.


Somil Agrawal

Director - Marketing, Head - Digital Marketing, CLM & Loyalty Programs

MakeMyTrip.com


Nivedita Nanda

CHRO

Kaya Ltd.


Sanjay Sindhwani

CEO

The Indian Express Pvt. Ltd.


Dr. Ravindra Utgikar

VP - Corporate Strategy & Marketing

Praj Industries Ltd.


Shweta Shukla

Director - HR Business Partner

Mastercard India Pvt. Ltd.


Samriddh Dasgupta

Director - Marketing & New Initiatives

Bombay Shaving Company Pvt. Ltd.


Shashie Kumar

COO - Retail

Brigade Enterprises Ltd.


Mohan Krishnaraj

VP & Global Head, User Experience

Harman International India Pvt. Ltd.


Prakash Dadlani

SVP - Customer Centricity

Aditya Birla Group


Francis Rodrigues

Head (SVP) - Data Labs, Business Insights, Innovation

HDFC Life Insurance Co. Ltd.


Abraham Alapatt

President & Group Head - Marketing, Service Quality, Value Added Services & Innovation

Thomas Cook India Ltd.


Subhalakshmi Ganguly

Director - Global Sales Compensation & Total Rewards, Asia Pacific & Japan

Lenovo India Pvt. Ltd.


Dinesh Aggarwal

Joint MD, Head - New Business ( ISAMEA Region)

Panasonic Life Solutions India Pvt. Ltd.


Anand Narang

VP - Marketing, India & Regional Leader for Asia South

Bata India Ltd.


Aanandita Bhatnagar

Director, Corporate Communications APAC

NetApp India Pvt. Ltd.


Sunil Mathur

SVP, Head - Analytics & Marketing

HDFC Bank Ltd.


Vikram Surendran

President

Eureka Forbes Ltd.


SyamPrasad Lakkaraju

COO

OmniActive Health Technologies Ltd.


Tushar S. Vagal

CIO

L&T Realty Ltd.


Mukesh Jain

CTIO - Insights & Data India

Capgemini India Pvt. Ltd.


Sunil Vashishth

SVP - Strategy

Future Brands Ltd.


Hemant Jain

Sr. EVP & Head - Digital Business

Lokmat Media Pvt. Ltd.


Mayank Bhargava

CIO

Pramerica Life Insurance Ltd.


Sreeji Gopinathan

Global CIO

Lupin Ltd.


Harshavardhan Chauhaan

VP - Marketing

Spencer’s Retail Ltd.


Sarajit Jha

Chief Business Transformation & Digital Solutions

Tata Steel Ltd.


Jayant Jain

VP - Marketing & Customer Services, Head Loyalty & Shopper Insights

Reliance Retail Ltd.


Namrita Mahindro

CDO

Aditya Birla Chemicals Fertilizers & Insulators


Ankush Gadi

Director – Data Management & Analytics, GIX

CRISIL Ltd.