Shep Hyken

Chief Amazement Officer

Shepard Presentations

Diane Magers

Founder, CEO

Experience Catalysts

Claire Boscq-Scott

Mystery Shopping & Customer Service Global Guru

Olga Guseva

International CX Strategy Expert & Customer-Centric Culture Transformation Specialist

Ian Golding

Global Customer Experience Specialist

Customer Experience Consultancy Ltd.

Olga Potaptseva

Founder / CX Implementation Advisor, Founding Director

European Customer Consultancy

Jim Tincher

Founder, CEO &
Journey Mapper-in-Chief

Heart of the Customer

Julia (Martin) Ahlfeldt

Customer Experience Strategist & Business Advisor

Julia Ahlreldt CX Consulting

Ron Kaufman

Customer Experience & Service Culture Expert

Nathalie Schooling

Founder & CEO

nlighten

KT Prasad

MD & RVP Sales, India & SAARC

Zendesk

Hank Brigman

CEO

Customer Experience Strategies, Inc.

Katie Stabler

Founder & Director, Customer Experience

Cultivate Customer Experience by Design

Adrian Swinscoe

Customer Service & Experience Advisor and Leader / Aspirant Punk

Punk CX

Dr. Anil V Pillai

Director

Terragni Consulting

Nick Lygo-Baker

CEO

Paradigm CX Ltd.

Mike Kendall

Founder

The Customer Lab

Anastasia Vladychynska

Customer Experience Consultant

Vladychynska Consulting

Irit Eizips

Chief Customer Experience Officer & CEO

CSM Practice

Carsten Ley

Founder, OKR, Project & Customer Experience Consultant

Asia PMO

Emilia D'Anzica

Founder, CEO – Customer Success Advisor

Growth Molecules

Roy Atkinson

CEO

Clifton Butterfield, LLC

Alan Pennington

Customer Experience Advisor, Author, Mentor, Coach & Trainer.

CB Rajesh

Project lead

Qdegrees Services

Piyali Chatterjee Konar

SVP - CX Head

Hansa Research

Dan Gingiss

CEO

The Experience Maker, LLC

Joey Coleman

Author – Customer & Employee Retention

Jo Boswell

Director

Sentio-B Ltd.

Ajay Chowdhury

President & CHRO

SRF Ltd.

Preeti Vyas

CEO

Amar Chitra Katha Pvt. Ltd.

Sathish Krishnan

Head - CRM

RedBus

Naveen Bachwani

COO

Aegon Life Insurance Co. Ltd.

Monish B. Vohra

EVP & Head - Customer Services

SBI Cards & Payment Services Ltd.

Tejas Kadakia

Co-Founder & Director

EasyRewardz

Shikha Gupta

Director - HR

Schneider Electric India Pvt. Ltd.

Mala Raj

Managing Partner

Strategic Caravan, Intl Pvt. Ltd.

Shyamala Deshpande

CHRO

Wildcraft India Pvt. Ltd.

Anshuman Maheshwary

COO

IIFL Wealth Management Ltd.

Suman Kargupta

SVP & Head - Customer Experience

Reliance Jio Infocomm Ltd.

Talat Yasmeen

Sr. Director - Rewards

JLL India Pvt. Ltd.

Atri Chakraborty

COO

IndiaFirst Life Insurance Co. Ltd.

Vinay A. Bhopatkar

CEO

Cafe Coffee Day

Seema Singh

CHRO & CFO

India Post Payments Bank Ltd.

Rohit Kumar Chawda

COO

Shriram Asset Management Co. Ltd.

Anil Gaur

Group Chief People Officer

Uniparts Group

Mohan Krishnaraj

VP & Global Head - User Experience

Harman International India Pvt. Ltd.

Pradeep Chavda

Director - HR

INDIA Sodexo

Nivedita Nanda

CHRO

Kaya Ltd.

Shweta Shukla

Director - HR Business Partner

Mastercard India Pvt. Ltd.

Sanjay Sindhwani

CEO

The Indian Express Pvt. Ltd.

Dr. Ravindra Utgikar

VP - Corporate Strategy & Marketing

Praj Industries Ltd.

Samriddh Dasgupta

VP - Marketing & New Brands

Bombay Shaving Co. Pvt. Ltd.

Tushar S. Vagal

CIO

L&T Realty Ltd.

Subramanyam Iyer

SVP & Head - Customer Experience

DBS Bank India Ltd.

Mukesh Jain

CTIO - Insights & Data India

Capgemini India Pvt. Ltd.

Sunil Vashishth

SVP - Strategy

Future Brands Ltd.

Hemant Jain

Sr. EVP & Head - Digital Business

Lokmat Media Pvt. Ltd.

Saikat Sarkar

CEO

Fresh Greens Pvt. Ltd.

Prakash Dadlani

SVP - Customer Centricity

Aditya Birla Group

Dr. Anish Agarwal

Director - Data & Analytics, India

NatWest Group

Rajesh Pantina

Head - Marketing, Asia Pacific

InMobi Technologies Pvt. Ltd.

Sreeji Gopinathan

Global CIO

Lupin Ltd.

Charandeep Singh

Head - Marketing & CRM

TVS Credit Services Ltd.

Abhishek Gupta

Chief Customer Officer

CleverTap Pvt. Ltd.

Vipin Kumar

Group CIO

ISGEC Heavy Engineering Ltd.

Chander Khanduja

CIO

Luminous - Schneider Electric

Jiten Mahendra

SVP - Marketing

Landmark Group

Shweta Srivastava

Head - Digital Marketing

Dr. Reddy's Laboratories Ltd.

SyamPrasad Lakkaraju

COO

OmniActive Health Technologies Ltd.

Rakesh Pandey

EVP & Head - Customer Advisory

Max Life Insurance Co. Ltd.

Richa Pathak Dogra

Director - People

Fortune 500 Co.

Mohit Kapoor

EVP & Group CTO

Mahindra Group

Narayan Devanathan

Group Executive & Strategy Officer

Dentsu International | South Asia

Manoj Kumar Sharma

Joint President & CHRO

Aarti Industries Ltd.

Rajneet Kohli

EVP & COO - Domino's

Jubilant FoodWorks Ltd.

Sanjay Singal

COO - Diary & Beverages

ITC Ltd.

Mayank Bhargava

CIO

Pramerica Life Insurance Ltd.

Rajiv Nair

GROUP CEO

Kaya Ltd.

Deepa Chadha

SVP - HR & Corporate Affairs

Vistara - TATA SIA Airlines Ltd.

Subrata Basu

VP - Marketing

NITCO Ltd.

Umesh Krishna K

Marketing Director

Swiggy

Shailesh Pandey

Sr. EVP & Chief Sales Officer

Fino Payments Bank Ltd.

Aalok Bhan

CMO

Max Life Insurance Co. Ltd.

Satyen Momaya

CEO

Celio Future Fashion Pvt. Ltd.

Ronita Mitra

Founder & Chief Strategist

Brand Eagle Consulting

Ganesh Ramachandran

Global - CTO

Alkem Laboratories Ltd.

Dharmender Narang

Chief Customer Experience Officer

IIFL Securities Ltd.

Arvind R P

Director - Marketing & Strategy

McDonald's India

Dipti Sapatnekar

Director – Value Delivery

Terragni Consulting Pvt. Ltd.

Shreerang Godbole

SVP & Chief Service Officer

OYO

Divyasree Pawar

Global Head - Learning Delivery

Intel Corporation

Vikas Chandak

SVP & Head - Strategic Partnerships

Intermiles

Aashish Walia

Head - Marketing & PR

IndiaFirst Life Insurance Co. Ltd.

Ajay Jhalani

MD

Winner Technoplast Pvt. Ltd.

Samir Kukade

President - Human Capital

Praj Industries

Kawalpreet Singh

Director - Marketing

JLL India

Brian Almeida

Founder & Partner

Strategic Caravan International Pvt. Ltd.

Vijay Chand

Country Director & CEO - Publishing Division

Realtime Taxsutra Services Pvt. Ltd.

Anuradha Sathe

Director - Customer Experience Global

Lenovo India Pvt. Ltd.

Yusuf Pachmariwala

EVP & Head - Operations & Customer Service

Tata AIA Life Insurance Co. Ltd.

Shreeraj Deshpande

COO

Future Generali India Life Insurance Co. Ltd.

Eswaranatarajan N

President & COO

Kotak Mahindra General
Insurance Co. Ltd.

Shrikant Kejriwal

Head - Insights & Analytics, Farm Equipment Sector & SSU

Mahindra & Mahindra Ltd.

Deepali Shukla

Director - Nutrition Growth Platforms & Disruptive Innovation

Amway International Incorporation

Saumil Mehta

Director & Country Manager – India & South-East Asia

The Kraft Heinz Company

Vaishali Thakkar

Chief Customer Experience & Service Delivery, Hometown

Future Group

Kaushik Ghate

SVP & Head - Customer Analytics & Data Sciences

HDFC Bank Ltd.

Ruchita Mehra

Director - Communications, CSR & Digital

Procter & Gamble Health Ltd.

Soumonath Chatterjee

Director - Digital, Loyalty & Customer Experience, India & South Asia

Accor

Pradeep Kumar Mishra

Chief Customer Service Officer(Internal Ombudsman)

The Bank of Maharashtra Ltd.

Padmakumar Nair

Director - Customer Service

Maersk Global Service Centres India Pvt. Ltd.

Anand Narang

VP - Marketing, India & Regional Leader for Asia South

Bata India Ltd.

Aanandita Bhatnagar

Director - Corporate Communications APAC

NetApp India Pvt. Ltd.

Namrita Mahindro

CDO

Aditya Birla Chemicals Fertilizers & Insulators

Ankush Gadi

Director – Data Management & Analytics, GIX

CRISIL Ltd.

Francis Rodrigues

SVP - Business Insights, Data Labs, Innovation

HDFC Life Insurance Co. Ltd.

Sarajit Jha

Chief Business Transformation & Digital Solutions

Tata Steel Ltd.

Ajay Nambiar

COO - PYP & CSO

M3M

Charu Sharma

Director - Customer Analytics & Insights

GE Healthcare Pvt. Ltd.

Kayzad Hiramanek

Chief - Operations & Customer Experience

Bajaj Allianz Life Insurance Co. Ltd.

Piyush Rajpal

Director - Marketing & Business Development

Schneider Electric

Sandeep Verma

Country Head - India, Consumer Health

Bayer

Jayant Jain

VP - Marketing & Customer Services, Head Loyalty & Shopper Insights

Reliance Retail Ltd.

Mihir Nanal

MD - Comms, Media, Hi-Tech Practice

Accenture

Tushar Singh

Director - Commercial Excellence, PMO & AbSure, Abbott Primary Care

Abbott Healthcare Pvt. Ltd.

Manish Bhatia

President - Technology, Analytics & Capabilities

Lendingkart

Dipu KV

President - Head Operations, Communities & Customer Service

Bajaj Allianz General Insurance Co. Ltd.

Dr. Subhajit Bose

Director & Head - Strategic Planning, Analytics & Controls

IndiGo (InterGlobe Aviation Ltd.)

Dinesh Aggarwal

Joint MD, Head - New Business ( ISAMEA Region)

Panasonic Life Solutions India Pvt. Ltd.

Ratan Kesh

EVP & Head - Retail Operations & Services

Axis Bank Ltd.

Metzen Cherian

Director - HR (Culture, OD & Talent Management)

Volvo Group India Pvt. Ltd.

Subhalakshmi Ganguly

Head - Global Sales Compensation & Asia Pacific Rewards

Lenovo

Ketan Kulkarni

CMO & Head – Business Development

Blue Dart Express Limited

Girish J Kalra

SVP - Marketing & Corporate Communication

ICICI Lombard General Insurance Co. Ltd.

Kaustubh Sonalkar

Group Director - HR, Corporate Communication, CSR and General Affairs

Welspun India Ltd.

Amit Sethi

VP - Regional CIO MENAT and India, Global Digital Customer Experience Leader

Baker Hughes India Pvt. Ltd.

Vidhya Veeraraghavan

Head of Analytics - Financial Markets Operations

Standard Chartered Global Business Services

Abraham Alapatt

President & Group Head - Marketing, Service Quality, Value Added Services & Innovation

Thomas Cook India Ltd.

Sunil Kumar Sathyanarayanan

Country President India & Regional Business Director : IMEA, Packaging SBU

Henkel Adhesives Technologies India Pvt. Ltd.