Shep Hyken, CSP, CPAE

Chief Amazement Officer

Shepard Presentations

Diane Magers, CCXP, MS, MBA

Founder, CEO

Experience Catalysts

Claire Boscq-Scott

Mystery Shopping & Customer Service Global Guru

Olga Guseva, CCXP

International CX Strategy Expert & Customer-Centric Culture Transformation Specialist

Ian Golding, CCXP

Global Customer Experience Specialist

Customer Experience Consultancy Ltd.

Olga Potaptseva, CCXP

Founder / CX Implementation Advisor, Founding Director

European Customer Consultancy

Jim Tincher, CCXP

Founder, CEO &
Journey Mapper-in-Chief
Heart of the Customer

Julia (Martin) Ahlfeldt

Customer Experience Strategist & Business Advisor

Julia Ahlreldt CX Consulting

Ron Kaufman

Customer Experience & Service Culture Expert

Nathalie Schooling

Founder & CEO

nlighten

KT Prasad

MD & RVP Sales, India & SAARC

Zendesk

Jaap Wilms, CCXP

CX Consultant

Wilms & Co.

Katie Stabler, CCXP

Founder & Director, Customer Experience

Cultivate Customer Experience by Design

Adrian Swinscoe

Customer Service & Experience Advisor and Leader / Aspirant Punk

Punk CX

Dr. Anil V Pillai

Director

Terragni Consulting

Nick Lygo-Baker, CCXP, CMRS

Customer Experience Measurement Expert

Paradigm CX Ltd

Manu Dogra

President

NetCarrots Loyalty Services

Mike Kendall

Founder

The Customer Lab

Anastasia Vladychynska

Customer Experience Consultant

Vladychynska Consulting

James Dodkins

Founder & Customer Experience Rockstar

Rockstar CX

Irit Eizips

Chief Customer Experience Officer & CEO

CSM Practice

Carsten Ley, PMP

Founder, OKR, Project & Customer Experience Consultant

Asia PMO

Emilia D'Anzica

Founder, CEO – Customer Success Advisor

Growth Molecules

Roy Atkinson

CEO

Clifton Butterfield, LLC

Alan Pennington

Customer Experience Advisor, Author, Mentor, Coach & Trainer.

CB Rajesh

Project lead

Qdegrees Services

Piyali Chatterjee Konar

SVP, National Lead – CX

Hansa Research

Dan Gingiss

CEO

The Experience Maker, LLC

Joey Coleman

Author – Customer & Employee Retention

Jo Boswell

Founder Director

Sentio-B

Preeti Vyas

CEO

Amar Chitra Katha Pvt. Ltd.

Sharan Shetty

COO

Luxor Writing Instruments Pvt. Ltd.

Saumil Mehta

Director & Country Manager – India & South-East Asia

The Kraft Heinz Company

Shreeraj Deshpande

COO

Future Generali India Life Insurance Co. Ltd.

Eswaranatarajan N

President & COO

Kotak Mahindra General
Insurance Co. Ltd.

Vaishali Thakkar

Chief Customer Experience and Service Delivery - HomeTown

Future Group India

Sunil Kumar Sathyanarayanan

Country President India and Regional Business Director : IMEA, Packaging SBU

Henkel Adhesives Technologies India Pvt. Ltd

Shantanu Garg

Global Head – Consumer Insights & Engagement, CRM Customer Centricity Cell

Grasim Industries Ltd. | Pulp & Fibre

Amit Sethi

VP - Regional CIO MENAT and India, Global Digital Customer Experience Leader

Baker Hughes India Pvt. Ltd.

Kaustubh Sonalkar

Group Director - HR, Corporate Communication, CSR and General Affairs

Welspun India Ltd.

Naveen Bachwani

COO

Aegon Life Insurance Co. Ltd.

Ajay Chowdhury

President & CHRO

SRF Ltd.

Sarvesh Upadhyay

COO

Adani Capital Pvt. Ltd.

Shrikant Kejriwal

Head - Insights & Analytics - Farm Equipment Business

Mahindra & Mahindra Ltd.

Deepali Shukla

Director - Nutrition Growth Platforms & Disruptive Innovation

Amway International Incorporation

Sandeep Verma

Country Head - India, Consumer Health

Bayer Pharmaceuticals Pvt. Ltd.

Monish Vohra

EVP & Head - Customer Services

SBI Cards & Payment Services Ltd.

Sathish Krishnan

Head - CRM

RedBus

Shikha Gupta

Director - HR

Schneider Electric India Pvt. Ltd.

Puneet Rajput

Sr. Director - HR

Thermo Fisher Scientific India Pvt. Ltd.

Shyamala Deshpande

CHRO

Wildcraft India Pvt. Ltd.

Anshuman Maheshwary

COO

IIFL Wealth Management Ltd.

Suman Kargupta

SVP & Head - Customer Experience

Reliance Jio Infocomm Ltd.

Talat Yasmeen

Sr. Director Rewards

JLL India Pvt. Ltd.

Atri Chakraborty

COO

IndiaFirst Life Insurance Co. Ltd.

Vinay A Bhopatkar

CEO

Cafe Coffee Day

Seema Singh

CHRO & CFO

India Post Payments Bank Ltd.

Rohit Kumar Chawda

COO

Shriram Asset Management Co. Ltd.

Anil Gaur

Group Chief People Officer

Uniparts India Ltd.

Kaushik Ghate

SVP & Head - Marketing Analytics

HDFC Bank Ltd.

Faten ElAzhary

Group Head - Customer Support

Kamal Osman Jamjoom

Pradeep Chavda

Director - HR

INDIA Sodexo

Ruchita Mehra

Director - Communications, CSR & Digital

Procter & Gamble Health Ltd.

Soumonath Chatterjee

Director - Digital, Loyalty & Customer Experience, India & South Asia

Accor

Pradeep Kumar Mishra

Chief Customer Service Officer(Internal Ombudsman)

The Bank of Maharashtra Ltd.

Somil Agrawal

Director - Marketing, Head - Digital Marketing, CLM & Loyalty Programs

MakeMyTrip.com

Nivedita Nanda

CHRO

Kaya Ltd.

Sanjay Sindhwani

CEO

The Indian Express Pvt. Ltd.

Dr. Ravindra Utgikar

VP - Corporate Strategy & Marketing

Praj Industries Ltd.

Shweta Shukla

Director - HR Business Partner

Mastercard India Pvt. Ltd.

Samriddh Dasgupta

Director - Marketing & New Initiatives

Bombay Shaving Company Pvt. Ltd.

Shashie Kumar

COO - Retail

Brigade Enterprises Ltd.

Mohan Krishnaraj

VP & Global Head, User Experience

Harman International India Pvt. Ltd.

Prakash Dadlani

SVP - Customer Centricity

Aditya Birla Group

Francis Rodrigues

Head (SVP) - Data Labs, Business Insights, Innovation

HDFC Life Insurance Co. Ltd.

Abraham Alapatt

President & Group Head - Marketing, Service Quality, Value Added Services & Innovation

Thomas Cook India Ltd.

Subhalakshmi Ganguly

Director - Global Sales Compensation & Total Rewards, Asia Pacific & Japan

Lenovo India Pvt. Ltd.

Dinesh Aggarwal

Joint MD, Head - New Business ( ISAMEA Region)

Panasonic Life Solutions India Pvt. Ltd.

Anand Narang

VP - Marketing, India & Regional Leader for Asia South

Bata India Ltd.

Aanandita Bhatnagar

Director, Corporate Communications APAC

NetApp India Pvt. Ltd.

Sunil Mathur

SVP, Head - Analytics & Marketing

HDFC Bank Ltd.

Vikram Surendran

President

Eureka Forbes Ltd.

SyamPrasad Lakkaraju

COO

OmniActive Health Technologies Ltd.

Tushar S. Vagal

CIO

L&T Realty Ltd.

Mukesh Jain

CTIO - Insights & Data India

Capgemini India Pvt. Ltd.

Sunil Vashishth

SVP - Strategy

Future Brands Ltd.

Hemant Jain

Sr. EVP & Head - Digital Business

Lokmat Media Pvt. Ltd.

Mayank Bhargava

CIO

Pramerica Life Insurance Ltd.

Sreeji Gopinathan

Global CIO

Lupin Ltd.

Harshavardhan Chauhaan

VP - Marketing

Spencer’s Retail Ltd.

Sarajit Jha

Chief Business Transformation & Digital Solutions

Tata Steel Ltd.

Jayant Jain

VP - Marketing & Customer Services, Head Loyalty & Shopper Insights

Reliance Retail Ltd.

Namrita Mahindro

CDO

Aditya Birla Chemicals Fertilizers & Insulators

Ankush Gadi

Director – Data Management & Analytics, GIX

CRISIL Ltd.