96% Agenda Satisfaction “Loved the case studies and the different industries represented.”
86% Recommendation Rate “I shared the event on LinkedIn with clients and colleagues. I am very careful about what I share, and your event was an easy decision.”
80% Return Viewership “I was very impressed with the availability of the presentations and the immediate availability of recordings. I was able to catch up with sessions an hour or two later.”
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Speakers 2021
Speakers 2021
Shep Hyken
Chief Amazement Officer
Shepard Presentations
Diane Magers
Founder, CEO
Experience Catalysts
Claire Boscq-Scott
Mystery Shopping & Customer Service Global Guru
Olga Guseva
International CX Strategy Expert & Customer-Centric Culture Transformation Specialist
Ian Golding
Global Customer Experience Specialist
Customer Experience Consultancy Ltd.
Olga Potaptseva
Founder / CX Implementation Advisor, Founding Director
European Customer Consultancy
Jim Tincher
Founder, CEO & Journey Mapper-in-Chief
Heart of the Customer
Julia (Martin) Ahlfeldt
Customer Experience Strategist & Business Advisor
Julia Ahlreldt CX Consulting
Ron Kaufman
Customer Experience & Service Culture Expert
Nathalie Schooling
Founder & CEO
nlighten
KT Prasad
MD & RVP Sales, India & SAARC
Zendesk
Hank Brigman
CEO
Customer Experience Strategies, Inc.
Katie Stabler
Founder & Director, Customer Experience
Cultivate Customer Experience by Design
Adrian Swinscoe
Customer Service & Experience Advisor and Leader / Aspirant Punk