96% Agenda Satisfaction “Loved the case studies and the different industries represented.”
86% Recommendation Rate “I shared the event on LinkedIn with clients and colleagues. I am very careful about what I share, and your event was an easy decision.”
80% Return Viewership “I was very impressed with the availability of the presentations and the immediate availability of recordings. I was able to catch up with sessions an hour or two later.”
Speakers 2021
Speakers 2021
Shep Hyken
Chief Amazement Officer
Shepard Presentations
Diane Magers
Founder, CEO
Experience Catalysts
Claire Boscq-Scott
Mystery Shopping & Customer Service Global Guru
Olga Guseva
International CX Strategy Expert & Customer-Centric Culture Transformation Specialist
Ian Golding
Global Customer Experience Specialist
Customer Experience Consultancy Ltd.
Olga Potaptseva
Founder / CX Implementation Advisor, Founding Director
European Customer Consultancy
Jim Tincher
Founder, CEO & Journey Mapper-in-Chief
Heart of the Customer
Julia (Martin) Ahlfeldt
Customer Experience Strategist & Business Advisor
Julia Ahlreldt CX Consulting
Ron Kaufman
Customer Experience & Service Culture Expert
Nathalie Schooling
Founder & CEO
nlighten
KT Prasad
MD & RVP Sales, India & SAARC
Zendesk
Hank Brigman
CEO
Customer Experience Strategies, Inc.
Katie Stabler
Founder & Director, Customer Experience
Cultivate Customer Experience by Design
Adrian Swinscoe
Customer Service & Experience Advisor and Leader / Aspirant Punk