Speakers 2021 Speakers 2021 Shep Hyken Chief Amazement Officer Shepard Presentations Diane Magers Founder, CEO Experience Catalysts Claire Boscq-Scott Mystery Shopping & Customer Service Global Guru Olga Guseva International CX Strategy Expert & Customer-Centric Culture Transformation Specialist Ian Golding Global Customer Experience Specialist Customer Experience Consultancy Ltd. Olga Potaptseva Founder / CX Implementation Advisor, Founding Director European Customer Consultancy Jim Tincher Founder, CEO & Journey Mapper-in-Chief Heart of the Customer Julia (Martin) Ahlfeldt Customer Experience Strategist & Business Advisor Julia Ahlreldt CX Consulting Ron Kaufman Customer Experience & Service Culture Expert Nathalie Schooling Founder & CEO nlighten KT Prasad MD & RVP Sales, India & SAARC Zendesk Hank Brigman CEO Customer Experience Strategies, Inc. Katie Stabler Founder & Director, Customer Experience Cultivate Customer Experience by Design Adrian Swinscoe Customer Service & Experience Advisor and Leader / Aspirant Punk Punk CX Dr. Anil V Pillai Director Terragni Consulting Nick Lygo-Baker CEO Paradigm CX Ltd. Mike Kendall Founder The Customer Lab Anastasia Vladychynska Customer Experience Consultant Vladychynska Consulting Irit Eizips Chief Customer Experience Officer & CEO CSM Practice Carsten Ley Founder, OKR, Project & Customer Experience Consultant Asia PMO Emilia D'Anzica Founder, CEO – Customer Success Advisor Growth Molecules Roy Atkinson CEO Clifton Butterfield, LLC Alan Pennington Customer Experience Advisor, Author, Mentor, Coach & Trainer. CB Rajesh Project lead Qdegrees Services Piyali Chatterjee Konar SVP - CX Head Hansa Research Dan Gingiss CEO The Experience Maker, LLC Joey Coleman Author – Customer & Employee Retention Jo Boswell Director Sentio-B Ltd. Ajay Chowdhury President & CHRO SRF Ltd. Preeti Vyas CEO Amar Chitra Katha Pvt. Ltd. Sathish Krishnan Head - CRM RedBus Naveen Bachwani COO Aegon Life Insurance Co. Ltd. Monish B. Vohra EVP & Head - Customer Services SBI Cards & Payment Services Ltd. Tejas Kadakia Co-Founder & Director EasyRewardz Shikha Gupta Director - HR Schneider Electric India Pvt. Ltd. Mala Raj Managing Partner Strategic Caravan, Intl Pvt. Ltd. Shyamala Deshpande CHRO Wildcraft India Pvt. Ltd. Anshuman Maheshwary COO IIFL Wealth Management Ltd. Suman Kargupta SVP & Head - Customer Experience Reliance Jio Infocomm Ltd. Talat Yasmeen Sr. Director - Rewards JLL India Pvt. Ltd. Atri Chakraborty COO IndiaFirst Life Insurance Co. Ltd. Vinay A. Bhopatkar CEO Cafe Coffee Day Seema Singh CHRO & CFO India Post Payments Bank Ltd. Rohit Kumar Chawda COO Shriram Asset Management Co. Ltd. Anil Gaur Group Chief People Officer Uniparts Group Mohan Krishnaraj VP & Global Head - User Experience Harman International India Pvt. Ltd. Pradeep Chavda Director - HR INDIA Sodexo Nivedita Nanda CHRO Kaya Ltd. Shweta Shukla Director - HR Business Partner Mastercard India Pvt. Ltd. Sanjay Sindhwani CEO The Indian Express Pvt. Ltd. Dr. Ravindra Utgikar VP - Corporate Strategy & Marketing Praj Industries Ltd. Samriddh Dasgupta VP - Marketing & New Brands Bombay Shaving Co. Pvt. Ltd. Tushar S. Vagal CIO L&T Realty Ltd. Subramanyam Iyer SVP & Head - Customer Experience DBS Bank India Ltd. Mukesh Jain CTIO - Insights & Data India Capgemini India Pvt. Ltd. Sunil Vashishth SVP - Strategy Future Brands Ltd. Hemant Jain Sr. EVP & Head - Digital Business Lokmat Media Pvt. Ltd. Saikat Sarkar CEO Fresh Greens Pvt. Ltd. Prakash Dadlani SVP - Customer Centricity Aditya Birla Group Dr. Anish Agarwal Director - Data & Analytics, India NatWest Group Rajesh Pantina Head - Marketing, Asia Pacific InMobi Technologies Pvt. Ltd. Sreeji Gopinathan Global CIO Lupin Ltd. Charandeep Singh Head - Marketing & CRM TVS Credit Services Ltd. Abhishek Gupta Chief Customer Officer CleverTap Pvt. Ltd. Vipin Kumar Group CIO ISGEC Heavy Engineering Ltd. Chander Khanduja CIO Luminous - Schneider Electric Jiten Mahendra SVP - Marketing Landmark Group Shweta Srivastava Head - Digital Marketing Dr. Reddy's Laboratories Ltd. SyamPrasad Lakkaraju COO OmniActive Health Technologies Ltd. Rakesh Pandey EVP & Head - Customer Advisory Max Life Insurance Co. Ltd. Richa Pathak Dogra Director - People Fortune 500 Co. Mohit Kapoor EVP & Group CTO Mahindra Group Narayan Devanathan Group Executive & Strategy Officer Dentsu International | South Asia Manoj Kumar Sharma Joint President & CHRO Aarti Industries Ltd. Rajneet Kohli EVP & COO - Domino's Jubilant FoodWorks Ltd. Sanjay Singal COO - Diary & Beverages ITC Ltd. Mayank Bhargava CIO Pramerica Life Insurance Ltd. Rajiv Nair GROUP CEO Kaya Ltd. Deepa Chadha SVP - HR & Corporate Affairs Vistara - TATA SIA Airlines Ltd. Subrata Basu VP - Marketing NITCO Ltd. Umesh Krishna K Marketing Director Swiggy Shailesh Pandey Sr. EVP & Chief Sales Officer Fino Payments Bank Ltd. Aalok Bhan CMO Max Life Insurance Co. Ltd. Satyen Momaya CEO Celio Future Fashion Pvt. Ltd. Ronita Mitra Founder & Chief Strategist Brand Eagle Consulting Ganesh Ramachandran Global - CTO Alkem Laboratories Ltd. Dharmender Narang Chief Customer Experience Officer IIFL Securities Ltd. Arvind R P Director - Marketing & Strategy McDonald's India Dipti Sapatnekar Director – Value Delivery Terragni Consulting Pvt. Ltd. Shreerang Godbole SVP & Chief Service Officer OYO Divyasree Pawar Global Head - Learning Delivery Intel Corporation Vikas Chandak SVP & Head - Strategic Partnerships Intermiles Aashish Walia Head - Marketing & PR IndiaFirst Life Insurance Co. Ltd. Ajay Jhalani MD Winner Technoplast Pvt. Ltd. Samir Kukade President - Human Capital Praj Industries Kawalpreet Singh Director - Marketing JLL India Brian Almeida Founder & Partner Strategic Caravan International Pvt. Ltd. Vijay Chand Country Director & CEO - Publishing Division Realtime Taxsutra Services Pvt. Ltd. Anuradha Sathe Director - Customer Experience Global Lenovo India Pvt. Ltd. Yusuf Pachmariwala EVP & Head - Operations & Customer Service Tata AIA Life Insurance Co. Ltd. Shreeraj Deshpande COO Future Generali India Life Insurance Co. Ltd. Eswaranatarajan N President & COO Kotak Mahindra General Insurance Co. Ltd. Shrikant Kejriwal Head - Insights & Analytics, Farm Equipment Sector & SSU Mahindra & Mahindra Ltd. Deepali Shukla Director - Nutrition Growth Platforms & Disruptive Innovation Amway International Incorporation Saumil Mehta Director & Country Manager – India & South-East Asia The Kraft Heinz Company Vaishali Thakkar Chief Customer Experience & Service Delivery, Hometown Future Group Kaushik Ghate SVP & Head - Customer Analytics & Data Sciences HDFC Bank Ltd. Ruchita Mehra Director - Communications, CSR & Digital Procter & Gamble Health Ltd. Soumonath Chatterjee Director - Digital, Loyalty & Customer Experience, India & South Asia Accor Pradeep Kumar Mishra Chief Customer Service Officer(Internal Ombudsman) The Bank of Maharashtra Ltd. Padmakumar Nair Director - Customer Service Maersk Global Service Centres India Pvt. Ltd. Anand Narang VP - Marketing, India & Regional Leader for Asia South Bata India Ltd. Aanandita Bhatnagar Director - Corporate Communications APAC NetApp India Pvt. Ltd. Namrita Mahindro CDO Aditya Birla Chemicals Fertilizers & Insulators Ankush Gadi Director – Data Management & Analytics, GIX CRISIL Ltd. Francis Rodrigues SVP - Business Insights, Data Labs, Innovation HDFC Life Insurance Co. Ltd. Sarajit Jha Chief Business Transformation & Digital Solutions Tata Steel Ltd. Ajay Nambiar COO - PYP & CSO M3M Charu Sharma Director - Customer Analytics & Insights GE Healthcare Pvt. Ltd. Kayzad Hiramanek Chief - Operations & Customer Experience Bajaj Allianz Life Insurance Co. Ltd. Piyush Rajpal Director - Marketing & Business Development Schneider Electric Sandeep Verma Country Head - India, Consumer Health Bayer Jayant Jain VP - Marketing & Customer Services, Head Loyalty & Shopper Insights Reliance Retail Ltd. Mihir Nanal MD - Comms, Media, Hi-Tech Practice Accenture Tushar Singh Director - Commercial Excellence, PMO & AbSure, Abbott Primary Care Abbott Healthcare Pvt. Ltd. Manish Bhatia President - Technology, Analytics & Capabilities Lendingkart Dipu KV President - Head Operations, Communities & Customer Service Bajaj Allianz General Insurance Co. Ltd. Dr. Subhajit Bose Director & Head - Strategic Planning, Analytics & Controls IndiGo (InterGlobe Aviation Ltd.) Dinesh Aggarwal Joint MD, Head - New Business ( ISAMEA Region) Panasonic Life Solutions India Pvt. Ltd. Ratan Kesh EVP & Head - Retail Operations & Services Axis Bank Ltd. Metzen Cherian Director - HR (Culture, OD & Talent Management) Volvo Group India Pvt. Ltd. Subhalakshmi Ganguly Head - Global Sales Compensation & Asia Pacific Rewards Lenovo Ketan Kulkarni CMO & Head – Business Development Blue Dart Express Limited Girish J Kalra SVP - Marketing & Corporate Communication ICICI Lombard General Insurance Co. Ltd. Kaustubh Sonalkar Group Director - HR, Corporate Communication, CSR and General Affairs Welspun India Ltd. Amit Sethi VP - Regional CIO MENAT and India, Global Digital Customer Experience Leader Baker Hughes India Pvt. Ltd. Vidhya Veeraraghavan Head of Analytics - Financial Markets Operations Standard Chartered Global Business Services Abraham Alapatt President & Group Head - Marketing, Service Quality, Value Added Services & Innovation Thomas Cook India Ltd. Sunil Kumar Sathyanarayanan Country President India & Regional Business Director : IMEA, Packaging SBU Henkel Adhesives Technologies India Pvt. Ltd.
