Speakers 2020
Speakers 2020
Dr. Anil V Pillai
Director
Terragni Consulting
Subramanyam Yadavalli
CEO
Apollo Hospital Enterprise
Mridu Bhandari
Editor Special Projects
CNBC TV 18
Manish Dureja
MD
Intermiles
Geetanjali Kothari
Dy. VP - Innovation & Marketing
Bharti Axa General Insurance Co. Ltd.
Varun Sridhar
CEO
FinShell (An OPPO Group Company)
Ashok Ramchandran
CEO & President (India-South Asia)
Schindler India
Rajesh Jain
MD & CEO
Sports & Leisure Apparel Lacoste Licensee in India
KT Prasad
MD & RVP Sales, India & SAARC
Zendesk
Manu Dogra
President
NetCarrots Loyalty Services
Soumini Sridhara Paul
VP
Hungama Digital Media Entertainment Pvt. Ltd.
Madhu Alexiouse
COO
Muthoot Capital Services
Mangalam Maloo
Sr. Research Analyst & Anchor
CNBC TV18
Rajat Agrawal
COO & Head - Corporate Finance
Barista Coffee Co.
Shweta Srivastava
Head - Customer Experience & Research
Tata CLiQ
Vikas Gujral
COO
Max Bupa Health Insurance Co.
Praveena Rai
COO
National Payments Corporation of India
Sanjeev Nimkar
COO
Kirloskar Oil Engines
Manish Mishra
COO
Suburban Diagnostics India
Joydeep Sarkar
COO
Hicare Services
Rajesh Munjal
COO
Carzonrent India
Anchit Nayar
CEO - Retail
Nykaa
Raja Lakshmipathy
MD - India
Genesys
Ajay Nambiar
Head - Customer Care & Property Management
L&T Realty
P G Chengappa
Regional Head - Client Servicing
Accentiv’
Arvind Mohan
Head - Customer Experience
Delhivery Pvt. Ltd.
Mukesh Jain
CTO - Insights & Data India
Capgemini India Pvt. Ltd.
Piyush Rajpal
Director - Marketing & Strategy
Schneider Electric India Pvt. Ltd.
Karuna Chandila
VP - Customer Service
Goods & Service Tax Network
Francis Rodrigues
SVP - Business Insights, Data labs & Innovation
HDFC Life Insurance Co. Ltd.
Dr. Zia Saquib
SVP - Technology Innovation & Development
Reliance Jio Infocomm Ltd.
Dr. Rahul Ghosh
Director - AI Products, American Express AI Labs
American Express
Aanandita Bhatnagar
Director & Head, APAC Communications Hub
Netapp India Pvt. Ltd.
Neelam Kapoor
VP & Head - Marketing
AGC Networks Ltd.
Subramanyam Iyer
SVP & Head - Customer Experience
DBS Bank Ltd.
Gaurav Garg
Sr. Director, Head - Consumer Insights & Research
Discovery TV South Asia
CB Rajesh
Project Lead
Qdegrees Services
Mohan Krishnaraj
VP & Global Head - User Experience
Harman International India Pvt. Ltd.
Sachin Kamat
Director - Customer & Employee Engagement
Enrich Hair & Skin Solutions Ltd.
Sunil Mathur
SVP & Head - Analytics & Marketing
HDFC Bank Ltd.
Shilpa Desai
GM, Head – Marketing & Cross Sell
Fullerton India Credit Company Ltd.
Hemant Jain
SVP & Head - Digital Business
Lokmat Media Pvt. Ltd.
Harsh Kapur Pillai
Director - People Engagement & Customer Centricity Practice
Terragni Consulting
Purnima Menon
CMO
Microland Ltd.
Surekha Desai
SVP – Customer Service
Vodafone India
Ramakrishnan P
COO
Lodha Group
Aanchal Mishra
VP & Head - CRM
Societe Generale
Dhruv Muni
Sr. Group VP - Operations, Customer Service & IT
Motilal Oswal Financial Services Ltd.
Julian Coldrey
Head, Chief Information Office (India) & Leader, Global CRM Platforms
IBM India
Hariharan Mahadevan
SVP & Head - Strategic Projects, Analytics & CSR
ICICI Securities Ltd.
Ram N
Consulting Partner
Strategic Caravan Intl. Pvt. Ltd.
Disha Desai
Director - Customer Experience
People Interactive Pvt. Ltd.
Lavdeep Singh Walia
VP & Marketing Head
More Retail Ltd.
Harmeet Kaur
Head - Customer Engagement - d2h
DishTV India Ltd.
Shabnam Panjwani
EVP & Head - Marketing Communications
Edelweiss Financial Services Ltd.
Monalisa Sahoo
Chief Marketing & Communication Officer
Sterlite Power Transmission Ltd.
Deepak Oram
Dy. VP - Marketing & Automation
HDFC Bank
Vani Garg Dixit
Head - Customer Management (CLM)
Zee5
Dipti Sapatnekar
Director - Value Delivery
Terragni Consulting
Anand Bhatia
CMO
Fino Payments Bank
Dharmender Narang
EVP & Chief Customer Experience Officer
IIFL Securities
Braj Kishore
MD
ASB Communications
Suhas Baxi
MD, South Asia
Konecranes
Jamshed Daboo
MD
Trent Hyper Markets (Star Bazaar)
Loveena Khatwani
SVP & Head - Client Experience
Edelweiss Wealth Management
Atul Sharma
COO
Shriram Life Insurance Co.
Deepali Shukla
VP - Marketing Strategy & Operations (India, Europe, Russia & South Africa)
Amway India Enterprises
Kaushik Bhatt
Lead - Data Strategy Architecture & Governance
Wells Fargo India
Shrikant Kejriwal
Head - Consumer Insights & Analytics Farm Equipment Business
Mahindra & Mahindra
Natasha Madan Kher
India Lead Diversity & Inclusion
Cognizant India
Anshu Naval
Head - Learning & Development
HDFC Sales
Vidhya Veeraraghavan
Head - Analytics
Standard Chartered Bank
Chandan Vijay
Director Data & Analytics
GE India
Kavit Mistry
VP - Sales & Capability
Rentokil PCI
Sanat Kumar Mishra
SVP - Marketing & Research
Music Broadcast (Radio City India)
Mathew Joseph
VP & Head - Data Science Lab (CIMB Bank)
Apar Technologies
Sanjay Bhattacharjee
Head - Customer Experience, Retail Watches division
Titan Co.
Swati Jain
Director Marketing
Avon Beauty Products India
Virendra Dafane
Global Data Platform Delivery Partner
Barclays India
Ankush Gadi
Director - Data Management & Analytics
CRISIL
Suren Rathod
VP - HR, India & ME
IDEX Corporation
Anish Agarwal
Director - Data & Analytics
Royal Bank of Scotland
Dr. Rakesh Moyal
Head - Customer Service
IndiaFirst Life Insurance Company Ltd.
Priyanka Mehra
Director - Marketing & Communications
Havas Group
Rakesh Pandey
SVP & Head - Customer Advisory
Max Life Insurance Co. Ltd.
Manoj Prasad
VP - Digital & HR Transformation
Reliance Industries Ltd.
Anil Kumar Misra
Chief Human Resources Officer
Magicbricks.com
Sunil Narula
VP - Marketing
Panasonic India Pvt. Ltd.
Prasant Mohanty
Director - Sales & Marketing
Emcure Pharmaceuticals Ltd.
Sanjay Mehrotra
SVP
Prism Johnson
Cynthia Gokhale
Associate Director - Marketing
ManpowerGroup India
Deepak Rana
VP - Customer Engagement
Future Generali India Life Insurance Co. Ltd.
Gaurav Sharma
VP - Customer Experience & Operations
Furlenco
Yusuf Pachmariwala
EVP & Head - Operations
Tata AIA Life Insurance Co. Ltd.
Praveen Nijhara
CEO
Hansa Research
Gaurav Sadana
VP & Head - Central Retention & Customer Experience
Bajaj Allianz Life Insurance Co. Ltd.
Medha Tawde
CMO
Home Town
Anita Guha
Talent Advisor, Chief Information Office
IBM India
Ramakrishna Yeeramalli
Dy. VP - Client Experience Office
Edelweiss Wealth Management
Suma N
Director - Engineering (Innovation & Strategy, Architecture Governance)
Honeywell Technology Solutions Pvt. Ltd.
Aman Duggal
SVP & Head - Customer Experience & Service, Affluent Segment
IndusInd Bank Ltd.
Varinder Jaswal
Associate Director, Innovation & Productivity, Chocolate, R&D, AMEA (Asia Pacific, Middle East & Africa)
Mondelez International
Chirag Boonlia
CTO - Information Technology
Embassy Property Developments Pvt. Ltd.
Nitin Agarwal
Group Chief Information Officer, CTO & Chief Digital Officer
Edelweiss Financial Services Ltd.
Manoj Lalwani
Director - Marketing
Radio Big FM (Reliance Broadcast Network)
Ashish Rao
EVP & Head - Customer Service & Operations
ICICI Prudential Life Insurance Co. Ltd.
Tashi & Nungshi Malik
Mountaineering Twins
Amit Sawant
Head - Marketing, Corp Com & Strategy
Future Lifestyle Fashions Ltd.
Dwiraj Bose
Sr. Vice President & Head - Analytics
Bajaj Allianz General Insurance Co. Ltd.
Priya Subramani
Sr. Director - Customer Experience
Walmart India Pvt. Ltd.
Manoj K Prasad
Vice President - Digital & HR Transformation
Reliance Industries Ltd.
Mala Raj
Loyalty Marketing Specialist & Independent Consultant
Strategic Caravan Intl. Pvt. Ltd.
Aditya Garg
Head - Solution Consulting
Genesys
Rahul Raghuraman
Dy. General Manager, Group Strategy Office
Mahindra Rise
Aashish Walia
Head - Marketing
India First Life Insurance Co. Ltd.
Harish Dayani
Vice President & Head Sales, Direct Distribution & L&D
Aditya Birla Health Insurance Co. Ltd.
Amit Saxena
Deputy Chief Technology Officer, Digital Banking, Global I.T Centre
State Bank of India
Sriram Naganathan
President Operations & Services
Liberty General Insurance Ltd.
Ananthanarayanan
VP, PS & Payouts
HDFC Life Insurance Co. Ltd.
Kawalpreet Singh
Director & Lead - Corporate Solutions Marketing
JLL India
Flovie Martins
Head - Corporate Communications & CSR
Future Generali India Life Insurance Co. Ltd.
Priya Kumari
Head - Corporate Marketing
Eaton, India
Tejas Kadakia
Co - Founder & Director - Sales
EasyRewardz
Ashish Pinto
Group Head - HR
Balaji Telefilms Ltd.
Saurabh Maheshwari
Vice President, Customer Experience & Insights
Axis Bank Ltd.
Saikat Sarkar
Chief - Small Format