Speakers 2020
Speakers 2020

Dr. Anil V Pillai
Director
Terragni Consulting

Subramanyam Yadavalli
CEO
Apollo Hospital Enterprise

Mridu Bhandari
Editor Special Projects
CNBC TV 18

Manish Dureja
MD
Intermiles

Geetanjali Kothari
Dy. VP - Innovation & Marketing
Bharti Axa General Insurance Co. Ltd.

Varun Sridhar
CEO
FinShell (An OPPO Group Company)

Ashok Ramchandran
CEO & President (India-South Asia)
Schindler India

Rajesh Jain
MD & CEO
Sports & Leisure Apparel Lacoste Licensee in India

KT Prasad
MD & RVP Sales, India & SAARC
Zendesk

Manu Dogra
President
NetCarrots Loyalty Services

Soumini Sridhara Paul
VP
Hungama Digital Media Entertainment Pvt. Ltd.

Madhu Alexiouse
COO
Muthoot Capital Services

Mangalam Maloo
Sr. Research Analyst & Anchor
CNBC TV18

Rajat Agrawal
COO & Head - Corporate Finance
Barista Coffee Co.

Shweta Srivastava
Head - Customer Experience & Research
Tata CLiQ

Vikas Gujral
COO
Max Bupa Health Insurance Co.

Praveena Rai
COO
National Payments Corporation of India

Sanjeev Nimkar
COO
Kirloskar Oil Engines

Manish Mishra
COO
Suburban Diagnostics India

Joydeep Sarkar
COO
Hicare Services

Rajesh Munjal
COO
Carzonrent India

Anchit Nayar
CEO - Retail
Nykaa

Raja Lakshmipathy
MD - India
Genesys

Ajay Nambiar
Head - Customer Care & Property Management
L&T Realty

P G Chengappa
Regional Head - Client Servicing
Accentiv’

Arvind Mohan
Head - Customer Experience
Delhivery Pvt. Ltd.

Mukesh Jain
CTO - Insights & Data India
Capgemini India Pvt. Ltd.

Piyush Rajpal
Director - Marketing & Strategy
Schneider Electric India Pvt. Ltd.

Karuna Chandila
VP - Customer Service
Goods & Service Tax Network

Francis Rodrigues
SVP - Business Insights, Data labs & Innovation
HDFC Life Insurance Co. Ltd.

Dr. Zia Saquib
SVP - Technology Innovation & Development
Reliance Jio Infocomm Ltd.

Dr. Rahul Ghosh
Director - AI Products, American Express AI Labs
American Express

Aanandita Bhatnagar
Director & Head, APAC Communications Hub
Netapp India Pvt. Ltd.

Neelam Kapoor
VP & Head - Marketing
AGC Networks Ltd.

Subramanyam Iyer
SVP & Head - Customer Experience
DBS Bank Ltd.

Gaurav Garg
Sr. Director, Head - Consumer Insights & Research
Discovery TV South Asia

CB Rajesh
Project Lead
Qdegrees Services

Mohan Krishnaraj
VP & Global Head - User Experience
Harman International India Pvt. Ltd.

Sachin Kamat
Director - Customer & Employee Engagement
Enrich Hair & Skin Solutions Ltd.

Sunil Mathur
SVP & Head - Analytics & Marketing
HDFC Bank Ltd.

Shilpa Desai
GM, Head – Marketing & Cross Sell
Fullerton India Credit Company Ltd.

Hemant Jain
SVP & Head - Digital Business
Lokmat Media Pvt. Ltd.

Harsh Kapur Pillai
Director - People Engagement & Customer Centricity Practice
Terragni Consulting

Purnima Menon
CMO
Microland Ltd.

Surekha Desai
SVP – Customer Service
Vodafone India

Ramakrishnan P
COO
Lodha Group

Aanchal Mishra
VP & Head - CRM
Societe Generale

Dhruv Muni
Sr. Group VP - Operations, Customer Service & IT
Motilal Oswal Financial Services Ltd.

Julian Coldrey
Head, Chief Information Office (India) & Leader, Global CRM Platforms
IBM India

Hariharan Mahadevan
SVP & Head - Strategic Projects, Analytics & CSR
ICICI Securities Ltd.

Ram N
Consulting Partner
Strategic Caravan Intl. Pvt. Ltd.

Disha Desai
Director - Customer Experience
People Interactive Pvt. Ltd.

Lavdeep Singh Walia
VP & Marketing Head
More Retail Ltd.

Harmeet Kaur
Head - Customer Engagement - d2h
DishTV India Ltd.

Shabnam Panjwani
EVP & Head - Marketing Communications
Edelweiss Financial Services Ltd.

Monalisa Sahoo
Chief Marketing & Communication Officer
Sterlite Power Transmission Ltd.

Deepak Oram
Dy. VP - Marketing & Automation
HDFC Bank

Vani Garg Dixit
Head - Customer Management (CLM)
Zee5

Dipti Sapatnekar
Director - Value Delivery
Terragni Consulting

Anand Bhatia
CMO
Fino Payments Bank

Dharmender Narang
EVP & Chief Customer Experience Officer
IIFL Securities

Braj Kishore
MD
ASB Communications

Suhas Baxi
MD, South Asia
Konecranes

Jamshed Daboo
MD
Trent Hyper Markets (Star Bazaar)

Loveena Khatwani
SVP & Head - Client Experience
Edelweiss Wealth Management

Atul Sharma
COO
Shriram Life Insurance Co.

Deepali Shukla
VP - Marketing Strategy & Operations (India, Europe, Russia & South Africa)
Amway India Enterprises

Kaushik Bhatt
Lead - Data Strategy Architecture & Governance
Wells Fargo India

Shrikant Kejriwal
Head - Consumer Insights & Analytics Farm Equipment Business
Mahindra & Mahindra

Natasha Madan Kher
India Lead Diversity & Inclusion
Cognizant India

Anshu Naval
Head - Learning & Development
HDFC Sales

Vidhya Veeraraghavan
Head - Analytics
Standard Chartered Bank

Chandan Vijay
Director Data & Analytics
GE India

Kavit Mistry
VP - Sales & Capability
Rentokil PCI

Sanat Kumar Mishra
SVP - Marketing & Research
Music Broadcast (Radio City India)

Mathew Joseph
VP & Head - Data Science Lab (CIMB Bank)
Apar Technologies

Sanjay Bhattacharjee
Head - Customer Experience, Retail Watches division
Titan Co.

Swati Jain
Director Marketing
Avon Beauty Products India

Virendra Dafane
Global Data Platform Delivery Partner
Barclays India

Ankush Gadi
Director - Data Management & Analytics
CRISIL

Suren Rathod
VP - HR, India & ME
IDEX Corporation

Anish Agarwal
Director - Data & Analytics
Royal Bank of Scotland

Dr. Rakesh Moyal
Head - Customer Service
IndiaFirst Life Insurance Company Ltd.

Priyanka Mehra
Director - Marketing & Communications
Havas Group

Rakesh Pandey
SVP & Head - Customer Advisory
Max Life Insurance Co. Ltd.

Manoj Prasad
VP - Digital & HR Transformation
Reliance Industries Ltd.

Anil Kumar Misra
Chief Human Resources Officer
Magicbricks.com

Sunil Narula
VP - Marketing
Panasonic India Pvt. Ltd.

Prasant Mohanty
Director - Sales & Marketing
Emcure Pharmaceuticals Ltd.

Sanjay Mehrotra
SVP
Prism Johnson

Cynthia Gokhale
Associate Director - Marketing
ManpowerGroup India

Deepak Rana
VP - Customer Engagement
Future Generali India Life Insurance Co. Ltd.

Gaurav Sharma
VP - Customer Experience & Operations
Furlenco

Yusuf Pachmariwala
EVP & Head - Operations
Tata AIA Life Insurance Co. Ltd.

Praveen Nijhara
CEO
Hansa Research

Gaurav Sadana
VP & Head - Central Retention & Customer Experience
Bajaj Allianz Life Insurance Co. Ltd.

Medha Tawde
CMO
Home Town

Anita Guha
Talent Advisor, Chief Information Office
IBM India

Ramakrishna Yeeramalli
Dy. VP - Client Experience Office
Edelweiss Wealth Management

Suma N
Director - Engineering (Innovation & Strategy, Architecture Governance)
Honeywell Technology Solutions Pvt. Ltd.

Aman Duggal
SVP & Head - Customer Experience & Service, Affluent Segment
IndusInd Bank Ltd.

Varinder Jaswal
Associate Director, Innovation & Productivity, Chocolate, R&D, AMEA (Asia Pacific, Middle East & Africa)
Mondelez International

Chirag Boonlia
CTO - Information Technology
Embassy Property Developments Pvt. Ltd.

Nitin Agarwal
Group Chief Information Officer, CTO & Chief Digital Officer
Edelweiss Financial Services Ltd.

Manoj Lalwani
Director - Marketing
Radio Big FM (Reliance Broadcast Network)

Ashish Rao
EVP & Head - Customer Service & Operations
ICICI Prudential Life Insurance Co. Ltd.

Tashi & Nungshi Malik
Mountaineering Twins

Amit Sawant
Head - Marketing, Corp Com & Strategy
Future Lifestyle Fashions Ltd.

Dwiraj Bose
Sr. Vice President & Head - Analytics
Bajaj Allianz General Insurance Co. Ltd.

Priya Subramani
Sr. Director - Customer Experience
Walmart India Pvt. Ltd.

Manoj K Prasad
Vice President - Digital & HR Transformation
Reliance Industries Ltd.

Mala Raj
Loyalty Marketing Specialist & Independent Consultant
Strategic Caravan Intl. Pvt. Ltd.

Aditya Garg
Head - Solution Consulting
Genesys

Rahul Raghuraman
Dy. General Manager, Group Strategy Office
Mahindra Rise

Aashish Walia
Head - Marketing
India First Life Insurance Co. Ltd.

Harish Dayani
Vice President & Head Sales, Direct Distribution & L&D
Aditya Birla Health Insurance Co. Ltd.

Amit Saxena
Deputy Chief Technology Officer, Digital Banking, Global I.T Centre
State Bank of India

Sriram Naganathan
President Operations & Services
Liberty General Insurance Ltd.

Ananthanarayanan
VP, PS & Payouts
HDFC Life Insurance Co. Ltd.

Kawalpreet Singh
Director & Lead - Corporate Solutions Marketing
JLL India

Flovie Martins
Head - Corporate Communications & CSR
Future Generali India Life Insurance Co. Ltd.

Priya Kumari
Head - Corporate Marketing
Eaton, India

Tejas Kadakia
Co - Founder & Director - Sales
EasyRewardz

Ashish Pinto
Group Head - HR
Balaji Telefilms Ltd.

Saurabh Maheshwari
Vice President, Customer Experience & Insights
Axis Bank Ltd.

Saikat Sarkar
Chief - Small Format