The 3 day event has 4 tracks and close to 120+ speakers contribute through their experience across streamed sessions.Read More
If 2020 has taught us anything, it’s that agility and flexibility are more important than ever. How do you continue to meet your customers’ expectations while the business landscape is changing so dramatically?
Against this background, The Customer FEST Show will examine some of these changes and look at new strategies required to stay relevant. Designing and delivering a stand-out customer journey in an ultra-competitive, uncertain, complicated and noisy world is hard. Sometimes, it can feel as if you are out in the wild trying to navigate with a broken compass.
Who Should Attend?
Who Should Attend?
The Programme connects leaders from a wide range of industries and disciplines to provide a cross functional learning and inspiration experience. We attract Executives and Directors from the Customer Experience, Marketing, Loyalty, Product Design, User Experience, Creative and Customer Service & Human Resource disciplines. Apart from these CEO’s from top organisations contribute on the leadership tracks on both days.
- Senior Management (CEO, CMO, COO, CDO, CTO)
- Customer Experience Heads
- Customer Relations Heads
- Digital Transformation Heads
- Customer Engagement Leadership
- Customer Service heads
- Sales Head
- Customer Loyalty Heads
- Customer Operations Heads
- Contact Centre Heads
- Heads of Product Development and Innovation
- Heads of UX
- Chief Digital Heads
- Technology Heads
- Chief Marketing Officers
- Heads of Consumer Insights and Analytics
Meet pre-qualified buyers with a verified spending budgets & generate high targeted business leads on floor and virtual in this hybrid Edition
Detailed analytics at every step of your presence in the hybrid event and heightened engagement with buyers
Physical & Virtual Networking designed to accommodate quick and seamless interaction with prospects physically present and those on the virtual platform
Gain brand visibility and a competitive edge to be showcased as go-to solution provider for MarTECH / CX professionals
Reach your target audience by re-scheduling meetings with potential clients and understand business spcific needs
Shep Hyken, CSP, CPAE
Chief Amazement Officer
Diane Magers, CCXP, MS, MBA
Mystery Shopping & Customer Service Global Guru
Olga Guseva, CCXP
International CX Strategy Expert & Customer-Centric Culture Transformation Specialist
Ian Golding, CCXP
Global Customer Experience Specialist
Customer Experience Consultancy Ltd.
Customer Experience & Service Culture Expert
Founder & CEO
Olga Potaptseva, CCXP
Founder / CX Implementation Advisor, Founding Director
European Customer Consultancy
The Customer FEST Leadership Awards is proud to present world’s leading experts from some of the foremost thinking organisations. To get detailed information on Categories, Jury Members, Nomination Process and Previous Award Winners.....
|Pass Type||Prime Plus Pass||Prime Pass|
|Access to pre-event day 1 (keynotes, masterclasses, power panels)||Y||—|
|Access to Day 2 & 3 leadership panels, other panels, workshops||Y||Y|
|Networking & matchmaking||Y||Y|
|Access to Exhibitors zone||Y||Y|
|Access to virtual speaker lounge||Y||Y|
|Access to networking chat / video option with all speakers / attendees/ exhibitors||Y||Y|
|Access to virtual awards evening on day 2||Y||Y|
# Registrations subject to organizer confirmations depending on your profile. This is a ‘By Invite’ event only exclusive to middle / senior level professionals from across industries. Once you send across your details, we will get in touch with you
# Prime Plus Pass option has limited seats and preference would be given to senior professionals
Loyalty & CRM Partner
Mr. Rajneet KohliEVP & COO - Domino's
Jubilant FoodWorks Ltd
It was a pleasure to be a part of the Fest and well managed show.
Mr. Kayzad HiramanekChief - Operations & Customer Experience
Bajaj Allianz Life Insurance Co. Ltd.
It was a pleasure to be part of the event, as always. Look forward to the next Customer Fest. My best wishes to you and the entire team for putting up a great show despite the obvious challenges.
Mr. Saumil MehtaDirector & Country Manager – India & South-East Asia
The Kraft Heinz Company
I wanted to thank Harish for the wonderful opportunity given to me to be a part of an extremely august panel discussion... Sincere Gratitude to him & his entire team for the same... I have been a part of lot of virtual events - however, from the point of view of user experience, visual appeal, seamless connectivity - on all aspects - this was the most superior event. & execution was flawless. With regards to content & speakers - I saw some of finest global & Indian talent on each subject. Listening to them surely enriched my psyche & I found my participation to be extremely fruitful.
Mr. Brian AlmeidaFounder & Partner
Strategic Caravan International Pvt. Ltd.
Thank you once again for doing this, both from an industry perspective as well as our own participation. Given the circumstances congrats on a commendable job.
Mr.Charandeep SinghHead - Marketing & CRM
TVS Credit Services Ltd
It was an amazing experience being on the panel, though I missed the feels of a physical event. Networking. Casual sharing of conversations etc etc. May be in next edition we will have all that.
Mr. Subrata BasuVP – Marketing
Thank you, Harish for the opportunity, I did listen into some of the speakers, was a great learning opportunity, very informative and the need of the hour as a topic. Getting all the speakers across different time zones, topics, a superbly commendable job done by the back end team, truly appreciate everyone's effort and also to make new friends which to me is the biggest gift. Loved the content and most of the sessions.
Mr. Dipu KVPresident - Head Operations, Communities & Customer Service
Bajaj Allianz General Insurance Co. Ltd.
It was a well-organized event. Look forward to working with you in the future!
Mr. Shantanu GargHead - Consumer Insights & Customer Centricity
CRM, Birla Cellulose (P&F)
Grasim Industries, Aditya Birla Group
I did attend few sessions for some time & found it really impressive & interesting in terms of access & content. I must congratulate Harish & his team for a task exceptionally well done. Kudos for conducting all the sessions. I am sure that going ahead, we will move more towards in person sessions & hopefully with vaccines coming in, normalcy is closer than hoped on the path ahead.
Mr. SyamPrasad LakkarajuCOO
OmniActive Health Technologies Ltd.
Harish and his team had been brilliant. Coordination was excellent. Quality of discussion though time was limited was enlightening and enriching experience for all
Ms. Talat YasmeenSr. Director – Rewards
JLL India Pvt. Ltd.
It was an absolute pleasure to be on the panel and be able to interact and learn from the fellow panellists. I also found the topic very unique and thoroughly enjoyed Carsten’s questions and inputs. Happy about the connection we have made through this opportunity and looking forward to any opportunity to work together in the future.
Mr. Ratan KeshEVP & Head - Retail Operations & Services
Axis Bank Ltd.
Thank you for having me part of the panel discussion. I enjoyed it thoroughly and learned from others. I attended few of the other sessions. The collection of speakers and topics were fabulous. The program was very well organised. Given that it was a virtual session, we missed the opportunity to interact with the eminent panelists and speakers over informal environment but Harish and his team made up for the same with some really cool virtual interactions. Overall it was brilliant conference. Look forward to future ones
Mr. Anand NarangVP, Marketing & CX
Bata India Ltd.
Congratulations for the action-packed event & having fabulous, insightful sessions & speakers. Lot of hard work went in event creation and execution. Truly a global event in stature, quality of topics and execution scale. Once again congratulations to Harish & the team in pulling this through during such tough times!!
Mr. Padmakumar NairDirector - Customer Service
Maersk Global Service Centres India Pvt. Ltd.
It was my pleasure to be a part of the session and thank you for the invite. Some of my observations on what Virtual session was well organized and recommended for future, some of the speakers for the key notes, master class and workshops were real good and topics for Panel discussions were very interesting and relevant. Thanks to Harish and his team for a wonderful learning and sharing session. I know coordinating this is not easy 😊
Mr. Manoj Kumar SharmaJoint President & CHRO
Aarti Industries Ltd.
It was indeed a great event and very nicely organized. Big acknowledgment and compliments to Harish and his team!, The panellists were world-class and very powerful learnings were available in the discussion. Thank you once again. Look forward
Ms. Julia (Martin) AhlfeldtCustomer Experience Strategist & Business Advisor
Julia Ahlreldt CX Consulting
I want to thank Harish for hosting the event and for including me. I enjoyed the panel discussion and thought the event went really well overall.
Mr. Mayank BhargavaCIO
Pramerica Life Insurance Ltd.
It was great to be on the panel and interact with wonderful people. I understand managing an event at such a scale with diversified content is not an easy task and yet Harish and his team managed to pull it through beautifully. Kudos to them!! Hopefully in times to come we would get to do this in-person. Look forward to staying connected and working together in future as well.
Mr. Yusuf Pachmariwala,EVP & Head - Operations & Customer Service
Tata AIA Life Insurance Co. Ltd.
My compliments to Harish and Team Kamikaze for organizing the Fest despite all the challenges. It was seamless and as good as what we saw in pre-covid days. Good luck for future events as well.