• The Customer Fest Show

    4th & 5th February, 2021 | Taj Lands End, Mumbai
    2020 BROCHURE
  • Celebrating the CUSTOMER !!!

    The oldest and biggest gathering of senior professionals from across B2B & B2C sectors
    2020 BROCHURE REGISTER NOW

Celebrating the People, Technology, Ideas & Innovations that are literally transforming the way businesses make & keep customers

In today's globally inter-connected and flat world, organizations deal with many generations of consumers, each with distinct needs, preferences, attitudes and behaviors - a situation that history has never witnessed before. Gen Z, Gen Y or the Millennials, Gen X and the 'Silver Generation' have different characteristics that drive their choices.

Rising incomes in the hands of a young population, a growing economy, expansion in the availability of products and services, rapid changes in technology and new business models enable today's Indian customers to interact deeply with brands. Digitization has made it easier for companies to reach audiences and engage consumers in unique and personalised ways.

Against this background, The Customer FEST Show will examine some of these changes and look at new strategies required to stay relevant. The 2 day event has four tracks and close to 120+ speakers contribute through their experience across streamed sessions. The 2021 edition would unveil an 'All New Format' for the show with new tracks, exhibition, deep dive round tables & much more. Customer expectations are evolving at a rapid pace, and organizations of all kinds must also change in order to avoid being left behind. At The Customer FEST Show 2021, you can join your peers to learn, share, and celebrate the new and innovative ways customer service technologies are changing the way business is done. See where the world of customer is going, and how to get there first.

400+ ATTENDEES

Connect with like-minded professionals to learn about technologies and business strategies. Use this opportunity to network with your peers and learn from their successes and failures.

120+ SPEAKERS

The Customer FEST Show attracts the best and the brightest that the industry has to offer. Hear from the leading analysts and brands in the world, innovative startups, and leading practitioners and executives from all types of unique organizations.

30+ SOLUTIONS

The top technologies and solutions for all of your customer needs are on display in our Customer Solutions Expo. Take this opportunity to be dazzled by new tech, where you can efficiently compare and contrast solutions in this unique, one-of-a-kind environment.

Deep Dives

Interactive round tables each with a topic and delegates can choose to sit in any of these deep dive sessions. There would be 1 person co-ordinating for the entire group on each of these tables.

Find Your Tribe & Learn from Them

The Customer FEST Show, is the number one annual gathering place for the "who's who" of customer loyalty, customer experience, customer service, CRM, data analytics and customer engagement experts and practitioners. Attendees, speakers, and sponsors at The Customer FEST Show meet once a year to help build, develop, and educate a market. Nowhere else will you get this opportunity to network with your peers and learn from the leaders and innovators in the field.


Co-located Event

The Big Shift Is On

The world is changing. Customers are more demanding. Customer loyalty is decreasing. New technologies are emerging. And the pressure is on for share of the customer - attracting them, keeping them, seducing them. An awesome customer experience can be your most potent differentiator. Customer Experience has shifted from being a marketing tactic to being a core strategic business function. Technology is the essential tool and enabler of this shift, which is why we are hosting the entire show in a new format.

2020 EDITION - Partners

Co-Powered By

Gold Partner

Silver Partners

Associate Partners

Loyalty Partner

Insights Partner

Download Detailed Event Brochure

To Know About Agenda | Speakers | Jury Members | Award Categories & Sponsors

Schedule

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08.00 AM

Registrations over Breakfast & Tea

09.15 AM

Welcome Note & Lamp Lighting Ceremony

09.30 AM

Leadership Keynote

Theme : XCX: Excellence in Customer Experience – Role of Strategy & Leadership

Mr. Jamshed Daboo, MD, Trent Hyper Markets Ltd. (Star Bazaar)

09.45 AM
  • Ms. Mridu Bhandari, Editor Special Projects, CNBC TV 18 (Anchor)
  • Mr. Varun Sridhar, Chief Executive Officer, FinShell (An OPPO Group Company)
  • Mr. Madhu Alexiouse, Chief Operating Officer, Muthoot Capital Services Ltd.
  • Mr. Subramanyam Yadavalli, Chief Executive Officer, Apollo Hospital Enterprise Ltd.
  • Mr. Rajesh Jain, Managing Director & Chief Executive Officer, Sports & Leisure Apparel Limited - Lacoste Licensee in India
  • Mr. Ashok Ramchandran, CEO & President (India-South Asia), Schindler India Pvt. Ltd.
  • Mr. Manish Dureja, Managing Director, Intermiles
  • Mr. Anchit Nayar, CEO- Retail, Nykaa
10.40 AM

Tea / Coffee & Networking Break

Parallel Tracks

11.10 AM Onwards

  • Mr. KT Prasad, Country Director – India, Zendesk
  • Dr. Anil V Pillai, Director, Terragni Consulting Pvt. Ltd.

11.30 AM Onwards

  • Ms. Priyanka Mehra, Director Marketing & Communications, Havas Group (Moderator)
  • Dr. Rahul Ghosh, Director AI Products, American Express AI Labs, American Express
  • Ms. Shabnam Panjwani, Executive Vice President & Head - Marketing Communications, Edelweiss Financial Services Ltd.
  • Ms. Monalisa Sahoo, Chief Marketing & Communication Officer, Sterlite Power
  • Ms. Vani Garg Dixit, Head -Customer Management (CLM), Zee5
  • Mr. Deepak Oram, Dy. Vice President - Marketing & Automation, HDFC Bank Ltd.
  • Mr. Manu Dogra, President, NetCarrots Loyalty Services (Moderator)
  • Mr. Prasant Mohanty, Director- Sales & Marketing, Emcure Pharmaceuticals Ltd.
  • Mr. Piyush Rajpal, Director Marketing & Strategy, Schneider Electric India Pvt. Ltd.
  • Ms. Swati Jain, Director – Marketing, Avon Beauty Products India Pvt. Ltd.
  • Mr. Aashish Walia, Head – Marketing, IndiaFirst Life Insurance Company Ltd.

12.30 PM Onwards

  • Mr. Subramanyam Iyer, Senior Vice President & Head - Customer Experience, DBS Bank Ltd. (Moderator)
  • Mr. Gaurav Garg, Senior Director, Head - Consumer Insights & Research, Discovery TV South Asia
  • Mr. Sunil Mathur, Senior Vice President & Head Analytics & Marketing, HDFC Bank Ltd.
  • Mr. Sachin Kamat, Director - Customer & Employee Engagement, Enrich Hair & Skin Solutions Ltd.
  • Ms. Shweta Srivastava, Head – CX & Research, Tata CLiQ
  • Ms. Surekha Desai, Sr. Vice President – Customer Service, Vodafone India
  • Ms. Natasha Madan Kher, India Lead - Diversity & Inclusion, Cognizant India
  • Mr. KT Prasad, Country Director – India, Zendesk (Moderator)
  • Mr. Mohan Krishnaraj, Vice President & Global Head - User Experience, Harman International India Pvt. Ltd.
  • Ms. Shilpa Desai, General Manager, Head – Marketing & Cross Sell, Fullerton India Credit Company Ltd.
  • Mr. Saurabh Maheshwari, Vice President, Customer Experience & Insights, Axis Bank Ltd.
  • Mr. Saikat Sarkar, Chief – Small Format, Future Consumer Ltd.
  • Ms. Preeti Bhardwaj, Deputy VP – Mortgages, Indusind Bank Ltd.

01.30 PM Lunch & Networking Break

02.15 PM Onwards

  • Mr. Hemant Jain, SVP& Head of Digital Business, Lokmat Media Pvt. Ltd. (Moderator)
  • Mr. Julian Coldrey, Head, Chief Information Office (India) & Leader, Global CRM Platforms, IBM India
  • Ms. Harmeet Kaur, Head- Customer Engagement- d2h, DishTV India Ltd.
  • Mr. Amit Mehndiratta, Consumer & Insights Lead – Personal Care, South Asia, Hindustan Unilever Ltd.
  • Mr. Dharmender Narang, EVP & Chief Customer Experience Officer, IIFL Securities Ltd. (Moderator)
  • Mr. Gaurav Sadana, Vice President & Head- Central Retention & Customer Experience, Bajaj Allianz Life Insurance Co. Ltd.
  • Ms. Aanchal Mishra, VP & Head – CRM, Societe Generale
  • Mr. Dhruv Muni, Sr. Group Vice President-Operations, Customer Service & IT, Motilal Oswal Financial Services Ltd.
  • Mr. Hariharan Mahadevan, Senior Vice President & Head – Strategic Projects, Analytics & CSR, ICICI Securities Ltd.
  • Mr. Raja Lakshmipathy, Managing Director-India, Genesys
03.15 PM

Deep Dives - Themed Round Tables

  • Table 1: How Behaviours and Irrationality Drive Human Engagement: Understanding the Role of Behaviours and Emotions in Crafting Great Experience

    • Ms. Dipti Sapatnekar, Director – Value Delivery, Terragni Consulting (P) Ltd.

  • Table 2: Key Drivers of Building A Winning Employee Engagement Strategy: How Does This Shift Across Industries & Markets

    • Ms. Loveena Khatwani, Senior Vice President & Head Client Experience, Edelweiss Wealth Management Ltd.

  • Table 3: Evolving Business Models Against The Backdrop of Disruptive Technologies - How Will Smart Data And AI Shape Revolutionise CX In 2020

    • Mr. Anand Bhatia, Chief Marketing Officer, Fino Payments Bank Ltd.

  • Table 4: New Partnership Models For Loyalty Programs - How Customer's Digital & Mobile Behavior is Forcing Loyalty Programs To Evolve

    • Mr. Ajay Nambiar, Head – Customer Care & Property Management, L&T Realty Ltd.

  • Table 5: What Price Loyalty In A Tech Dominated World

    • Mr. Ram N, Consulting Partner, Strategic Caravan Intl. Pvt. Ltd.

04.00 PM

Tea / Coffee & Networking Break

04.30 PM Onwards

  • Mr. Mukesh Jain, Chief Technology Officer – Insights & Data India, Capgemini India Pvt. Ltd. (Moderator)
  • Mr. Arvind Mohan, Head – Customer Experience, Delhivery Pvt. Ltd.
  • Mr. Varinder Jaswal, Associate Director - Innovation & Productivity, Chocolate, R&D, AMEA, Mondelez International
  • Mr. Rahul Raghuraman, Deputy General Manager, Group Strategy Office, Mahindra Rise
  • Mr. Atul Sharma, Chief Operating Officer, Shriram Life Insurance Co. Ltd.
  • Ms. Aanandita Bhatnagar Director & Head, APAC Communications Hub, Netapp India Pvt. Ltd.
  • Mr. Francis Rodrigues, Sr. Vice President – Business Insights, Data labs & Innovation, HDFC Life Insurance Co. Ltd. (Moderator)
  • Ms. Karuna Chandila, VP – Customer Service, Goods & Service Tax Network
  • Ms. Neelam Kapoor, VP & Head – Marketing, AGC Networks Ltd.
  • Dr. Zia Saquib, SVP - Technology, Innovation & Development, Reliance Jio Infocomm Ltd.
5.30 PM

Teamwork in The Mountains

In conversation with - Tashi & Nungshi Malik, world's first siblings & twins, as well as first and only South Asians to complete the 'Adventurers Grand Slam'.

07.00 PM

ZENDESK PRESENTS 13TH THE CUSTOMER FEST LEADERSHIP AWARDS

08.00 AM

Registrations over Breakfast & Tea

09.20 AM

Overview of Day 1

09.30 AM
  • Mr. Mangalam Maloo, Senior Research Analyst and Anchor, CNBC TV18 (Anchor)
  • Mr. Rajat Agrawal, Chief Operating Officer & Head - Corporate Finance, Barista Coffee Company Ltd.
  • Mr. Rajesh Munjal, Chief Operating Officer, Carzonrent India Pvt. Ltd.
  • Mr. Vikas Gujral, Chief Operating Officer, Max Bupa Health Insurance Co. Ltd.
  • Mr. Sanjeev Nimkar, Chief Operating Officer, Kirloskar Oil Engines Ltd.
  • Mr. Manish Mishra, Chief Operating Officer, Suburban Diagnostics India Pvt. Ltd.
  • Ms. Praveena Rai, Chief Operating Officer, National Payments Corporation of India
  • Mr. Joydeep Sarkar, Chief Operating Officer, Hicare Services Pvt. Ltd.
10.30 AM

Tea / Coffee & Networking Break

Parallel Tracks

11.00 AM Onwards

  • Ms. Harsh Kapur Pillai, Director -People Engagement & Customer Centricity Practice, Terragni Consulting (P). Ltd. (Moderator)
  • Mr. Suhas Baxi, Managing Director, South Asia, Konecranes
  • Ms. Deepali Shukla, VP - Marketing Strategy & Operations (India, Europe, Russia & South Africa), Amway India Enterprises Pvt. Ltd.
  • Mr. Lavdeep Singh Walia, VP & Marketing Head, More Retail Ltd.
  • Amit Bhalla, Head Strategy and TOC Implementation Bajaj Electrical & Director Nirlep Appliances.
  • Mr. Virendra Dafane, Global Data Platform- Delivery Partner, Barclays India (Moderator)
  • Mr. Ankush Gadi, Director - Data Management & Analytics, CRISIL Ltd.
  • Mr. Shrikant Kejriwal, Head - Consumer Insights & Analytics - Farm Equipment Business, Mahindra & Mahindra Ltd.
  • Mr. Kaushik Bhatt, Lead - Data Strategy, Architecture & Governance, Wells Fargo India
  • Mr. Chandan Vijay, Director - Data & Analytics, GE India
  • Ms. Vidhya Veeraraghavan, Head –Analytics, Standard Chartered Bank
  • Mr. Sanat Kumar Mishra, SVP – Marketing & Research, Music Broadcast Ltd. (Radio City India)

12.00 AM Onwards

  • Ms. Mala Raj, Loyalty Marketing Specialist & Independent Consultant, Strategic Caravan Intl. Pvt. Ltd. (Moderator)
  • Ms. Anshu Naval, Head - Learning & Development, HDFC Sales Pvt. Ltd.
  • Mr. Anish Agarwal, Director – Data & Analytics, Royal Bank of Scotland
  • Mr. Braj Kishore, MD, ASB Communications Pvt. Ltd.
  • Ms. Flovie Martins, Head - Corporate Communications & CSR, Future Generali India Life Insurance Co. Ltd.
  • Topic 1: Fresh Practical Technology & AI Applications which don't Lose the Human Touch & Increase Conversion Rates Whilst Meeting Growing Customer Expectations

    • Mr. Chirag Boonlia, Chief Technology Officer, Embassy Group

  • Topic 2: The Changing Face of Customer Loyalty. Understanding the Changing Needs of your Customers

    • Mr. Kavit Mistry, VP – Sales & Capability, Rentokil PCI

  • Topic 3: Marketing in a Digital & Data World - Getting to Know your Customer

    • Mr. Sunil Narula, Vice President – Marketing, Panasonic India Pvt. Ltd.

  • Topic 4: How the AI & ML is Helping the Organizations to Redefine Their Business Horizons

    • Mr. Mathew Joseph, Vice President & Head Data Science Lab (CIMB Bank), Apar Technologies Pvt. Ltd.

01.00 PM - Lunch & Networking Break

01.45 PM Onwards

  • Mr. Sanjay Bhattacharjee, Head - Customer Experience, Retail, Watches division, Titan Company Ltd. (Moderator)
  • Ms. Anita Guha, Talent Advisor, Chief Information Office, IBM India
  • Dr. Rakesh Moyal, Head – Customer Service, IndiaFirst Life Insurance Company Ltd.
  • Mr. Rakesh Pandey, SVP & Head - Customer Advisory, Max Life Insurance Co. Ltd.
  • Mr. Manoj Prasad, VP- Digital & HR Transformation, Reliance Industries Ltd.
  • Mr. CB Rajesh, Project Lead, Qdegrees Services Pvt. Ltd. (Moderator)
  • Mr. Ashish Rao, Executive Vice President & Head - Customer Service and Operations, ICICI Prudential Life Insurance Co. Ltd.
  • Ms. Suma N, Director Of Engineering (Innovation & Strategy, Architecture Governance) Honeywell Technology Solutions Pvt. Ltd.
  • Ms. Geetanjali Kothari, DVP – Innovation & Marketing, Bharti Axa General Insurance Co. Ltd.
  • Mr. Aditya Garg, Head - Solutions Consulting, Genesys
02.45 PM
  • Mr. Yusuf Pachmariwala, Executive Vice President & Head – Operations, Tata AIA Life Insurance Co. Ltd. (Moderator)
  • Mr. Gaurav Sharma, VP – Customer Experience & Operations, Furlenco
  • Mr. Anil Kumar Misra, Chief Human Resources Officer, Magicbricks.com
  • Ms. Disha Desai, Director – Customer Experience, People Interactive Pvt. Ltd.
  • Mr. Deepak Rana, Vice President, Customer Engagement, Future Generali India Life Insurance Co. Ltd.
  • Ms. Soumini Sridhara Paul, Vice President, Hungama Digital Media Entertainment Pvt. Ltd.
  • Mr. Amit Sawant, Head - Marketing, Corp Com & Strategy, Future Lifestyle Fashions Ltd.
03.45 PM

Tea / Coffee & Networking Break

04.15 PM
  • Mr. Aman Duggal, SVP & Head- Customer Experience & Service, Affluent Segment, IndusInd Bank Ltd. (Moderator)
  • Ms. Cynthia Gokhale, Associate Director – Marketing, ManpowerGroup India
  • Ms. Medha Tawde, Chief Marketing Officer, Home Town
  • Mr. Manoj Lalwani, Chief Marketing Officer, Radio Big FM (Reliance Broadcast Network)
  • Mr. Praveen Nijhara, Chief Executive Officer, Hansa Research
  • Mr. Ramakrishna Yeeramalli, Dy. Vice President – Client Experience Office, Edelweiss Wealth Management
  • Mr. P G Chengappa, Regional Head – Client Servicing, Accentiv’
  • Mr. Tejas Kadakia, Co – Founder & Director – Sales, EasyRewardz
05.15 PM

Conference Adjourns

2020 Edition - Speakers

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Award Winners

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Best Loyalty Program in Retail Sector: Large/ Multi Brand Format

  • FIRST CITIZEN
    SHOPPERS STOP LTD.

Best Loyalty Program in Retail Sector: Single / Specialty Format

  • Bata Club
    Bata India Ltd.

Best Loyalty Program in Financial Sector: Banking

  • SBI Rewardz by Loylty Rewardz

Best Loyalty Program in Financial Sector: Non-Banking

  • Privilege Club
    Aditya Birla Sun Life AMC Limited
  • Shop and Smile
    SBI Card

Best Loyalty Program in Auto Sector

  • eMPOWER
    Mahindra and Mahindra Ltd.
  • Honda Joy Club
    Honda Motorcycle and Scooter India Pvt. Ltd.

Best Loyalty Program in B2B Sector

  • Privilege Club
    Aditya Birla Sun Life AMC Limited
  • Aasman, Anand & Home Minister
    Ambuja Cements Ltd.

Best Loyalty Program in Services Sector

  • PVR Privilege
    PVR Ltd.

Best Customer Experience in Financial Sector: Non-Banking

  • Shriram Life Insurance Co. Ltd.

Best Customer Experience in Services Sector

  • ICICI Lombard General Insurance Co. Ltd.

Best Customer Experience in Utilities Sector

  • Indraprastha Gas Limited

Best Customer Experience in B2B Sector

  • Tata Astrum
    HR Sheets & Coils

Best Customer Experience in B2C Sector

  • Dell Gaming
    Dell India

Best Customer Experience in Retail Sector: Single / Specialty Format

  • Bata India Limited

Best Use of Data Analytics / Predictive Modelling to Enhance Customer Experience

  • Lowe’s Services India Pvt. Ltd.

Best Small Idea, Big Impact Communication of the Year

  • Cipla Limited

Best Direct-to-Consumer PR Campaign of the Year

  • Tata AIA Life Insurance Company Limited

Best Multi-Channel Communication of the Year

  • Ion Exchange (India) Ltd.

Best Use of Gamification to Enhance Loyalty

  • Titan Encircle Program

Best Use of Insights to Enhance Customer Experience

  • You Promise We Resume
    d2h
  • Project Umbrella
    HP India Sales Pvt. Ltd. – Customer Support

Best Use of Relationship Marketing in a Loyalty Program – B2B

  • Johnson Nayak
    H & R Johnson (India) Division

Best Use of Relationship Marketing in a Loyalty Program – B2C

  • FIRST CITIZEN
    SHOPPERS STOP LTD.

Best Use of Direct Marketing in a Loyalty Program

  • Loylty Rewardz

Best Use of Mobile in a Loyalty Program

  • Club Apparel
    Reciproci

Best Use of Technology in a Loyalty Program

  • Corteva ROOTS
    Corteva Agriscience
  • Shop Remarketing
    InterMiles

Best Use of Innovation In Loyalty Marketing

  • Virtual Reality - Super Customer Week
    Max Life Insurance Co. Ltd.

Best Use of Mobile to Enhance Customer Experience

  • DBS Bank India Limited

Best Customer Service Initiative

  • Ambuja Cements Ltd.

Best Customer Centric Company

  • L&T Realty Ltd.

Best Engagement for a Targeted Community

  • Vascon Goodlife

Best Customer Centric Employee Engagement

  • Hilti India Pvt. Ltd.

Best Use of Data Analytics in Business Intelligence

  • HDFC Life Insurance Company Limited

Best Use of Data & Insights in a Transformation Project

  • Hinduja Global Solutions Ltd.

Best Use of AI in Marketing Technology

  • Content Team
    OYO Hotels and Homes

Best Use of Data in Marketing Analytics

  • Hotels Re-Marketing Campaign
    InterMiles

Best Sales Enablement Technology

  • SAATHI
    SBI Life Insurance Co. Ltd.

Best Influencer Marketing Platform

  • Legrand Rishton Ki Udaan

Best Influencer Marketing Campaign

  • Dell Gaming
    Dell India

Best Event-led PR Campaign of the Year

  • NetApp India

Best Event & Experiential Marketing Communication of the Year

  • Reliance General Insurance Company Limited

Terragni Customer Centric Team of the Year

  • Bajaj Allianz Life Insurance Company

Terragni Customer Centric Company of the Year

  • DBS Bank India Limited

Best Promotional / Shopper Marketing Campaign

  • FIRST CITIZEN
    SHOPPERS STOP LTD.

Best In House Corporate Communication & PR Team of the Year

  • BLK Super Speciality Hospital

Best Integrated Media Campaign

  • Loyalty Ki Royalty
    d2h
  • Supercoin
    Flipkart Internet Pvt. Ltd.

Best Use of Contests / Promotions in a Loyalty Program

  • Big Bazaar Profit Club (Future Group)
  • Passport To Free Flight Campaign
    InterMiles

Best Channel Loyalty Program

  • Privilege Club
    Aditya Birla Sun Life AMC Limited Unnati
    Gulf Oil Lubricants India Ltd.

Best Customer Engagement Strategy for a Female Audience

  • Aditya Birla Health Insurance Co. Limited

Best Customer Experience Transformation

  • Customer Advisory Team
    Max Life Insurance Co. Ltd.
  • Tata Pravesh
    Tata Steel Limited
  • Eureka Forbes Limited

Best Contact Centre

  • DBS Bank India Limited

Best Customer Experience Vendor / Consultant / Service Provider

  • HANSA RESEARCH
  • QDegrees Services Pvt. Ltd.

Best Use of Conversational Bot / Tool to Enhance Customer Experience

  • Aditya Birla Health Insurance Co. Limited

Best Use of Voice of Customer

  • L&T Realty Ltd.
  • Citibank India

Best Card Based Loyalty Program

  • Big Bazaar Profit Club (Future Group)

Best Customer Centric Culture

  • DBS Bank India Limited
  • Edelweiss Wealth Management
  • Nestle India Ltd.

Best Rewards Program

  • Supercoin
    Flipkart Internet Pvt. Ltd.
  • Shop and Smile
    SBI Card
  • Accelerate 4.0
    Apollo Tyres Ltd.

Best Use of Brand Advocacy in a Campaign

  • Enrich

Most Innovative Loyalty Program of the Year

  • Master Scan Program
    Gulf Oil Lubricants India Ltd.

Best Data Enablement Campaign in a Loyalty Program

  • Flight Activation Campaign
    InterMiles

Champion of Champions – Loyalty Program of the Year

  • Master Scan Program
    Gulf Oil Lubricants India Ltd.

Loyalty Team of the Year

  • TimesPoints

FIRST CITIZEN

  • SHOPPERS STOP LTD.

Customer Experience Team of the Year

  • DBS Bank India Limited
  • Edelweiss Wealth Management

Best Data /Analytics Team of the Year

  • Lowe’s Services India Pvt. Ltd.

Best Use of Technology to Enhance Customer Experience

  • Edelweiss SME Lending (Salary Advance Team)
  • Tata Motors Ltd.

Best Digital Customer Experience Initiative

  • Reliance General Insurance Company Limited
  • IIFL Securities Ltd.
  • Bajaj Allianz Life Insurance Company

Best Use of Technology in a Contact Centre

  • YES BANK

Most Innovative Technology Initiative of the Year

  • Tricog Health India Pvt. Ltd.
  • TATA SIA AIRLINES LTD. (Vistara)

Best Internal Publication of the Year

  • Aditya Birla Fashion and Retail Ltd.

Best Use of Data Analytics in Predictive Modelling

  • Canara HSBC Oriental Bank of Commerce Life Insurance Co. Ltd.
  • Aditya Birla Health Insurance Co. Limited

Best B2B Payments Solution Provider of the Year

  • FSS (Financial Software and Systems)

Best Alternative or Digital Payments Program of the Year

  • ICICI Prudential Life Insurance Co. Ltd.

Best Corporate Film & Video of the Year

  • SBI General Insurance Company Limited

Best Corporate Website of the Year

  • Afcons Infrastructure Ltd.

Best CSR Communication of the Year

  • Dell Technologies India

Best B2B PR Campaign of the Year

  • Eaton Technologies Pvt. Ltd., India

Best Annual & CR Report of the Year

  • ICICI Securities Ltd.

Best Product Launch / Re-Launch PR Campaign of the Year

  • Edelweiss Mutual Fund

Best Regional PR Campaign of the Year

  • TANISHQ

PR Champion of the Year – Brand

  • Amway India Enterprises Private Limited
  • ALTBalaji

Corporate Communications Champion of Champions

  • Corporate Communications Team,
    SBI General Insurance Company Limited

Best Communication Strategist of the Year

  • Mr. Mahesh Jayaram, Director – Corporate Communications, Dell Technologies India

Most Creative Corporate Communications Professional of the Year

  • Mr Bivabasu Kumar, Head – Corporate Communication, Afcons Infrastructure Ltd.

Co-located Awards

2020 Edition - Jury Members

Manu Dogra President
NetCarrots Loyalty Service
Manish Dureja Managing Director
InterMiles
Dr. Anil V Pillai Director
Terragni Consulting Pvt. Ltd.
Darshana Shah Chief Marketing Officer
Aditya Birla Health Insurance

Glimpses of 2020 Edition