08.30 AM

Registrations over Breakfast & Tea

09.30 AM

Welcome Note And Lamp Lighting Ceremony

Mr. MS Ashok, COO, Accentiv' India

09.40 AM

Keynote

Theme : Customer Loyalty - The Next Generation Approach

Mr. Morris Pentel, Chairman, Customer Experience Foundation

10:30 AM

Tea / Coffee & Networking Break

11.00 AM

Panel Discussion

Theme : Fostering Consistent and Meaningful Relationships with Customers to Build Loyalty

  • Mr. Vikas Choudhury, Managing Director India & Vice President APAC, AIMIA Inc. (Moderator)
  • Mr. Somesh Chandra, Chief Operations Officer & Chief Quality Officer, Max Bupa Health Insurance
  • Mr. Sanjay Tripathy, Sr. EVP - Head Marketing, Product, Digital & eCommerce, HDFC Life Insurance Co. Ltd.
  • Mr. Sunder Natarajan, Vice President, Customer Retention & Customer Services, Aviva Life Insurance Company
  • Mr. Nitish Tipnis, Director - Marketing & Sales, Hover Automotive India
  • Ms. Sohini Rajola, Sr. VP & Head - Electronic Banking, Axis Bank Ltd.
  • Mr. Vinay Bhatia, Customer Care Associate & Sr. Vice President - Marketing & Loyalty, Shopper's Stop Ltd.
12:45 PM

Lunch & networking break

Parallel Tracks

01:30 pm

Panel Discussion

Theme : Making Promise, Keeping Promises: Building Brand and Loyalty Through Customer Experience

  • Mr. Alok Kumar, Chief ServicDelivery Officer Aircel Ltd. (Moderator)
  • Mr. Pratekk Agarwaal, Customer Experience Lead - India, Syngenta India Ltd.
  • Ms. Molly Kapoor, Head- Marketing, Birla Sun Life Mutual Fund
  • Ms. Aditi Verma, General Manager, Times Internet
  • Mr. Yusuf Pachmariwala, Vice President - Operations, Tata AIA Life insurance Company Ltd.
02:45 pm

Individual Presentation

Theme : Relevance Marketing and Big Data

  • Mr. Hywel Evans, Vice President Analytics & Professional Services, Asia Pacific, AIMIA Inc.
03:10 pm

Individual Presentation

Theme : CEM driving Loyalty to Customers

  • Ms. Rupa Sridhar, Vice President - Solutions, Ramyam Intelligence Lab
03:35 pm

Individual Presentation

Theme : Loyalty Marketing Trends in 2015

  • Mr. Aditya Bhamidipaty, Co-Founder & CEO, eMart Solutions India Pvt. Ltd.
01:30 pm

Panel Discussion

Theme : I Love Transformation : How to Engage your Employees, Embrace Change and Accelerate Result

  • Ms. Anuja Agarwal , Director - Global Head - Employee Engagement, Communications, CSR & Public Affairs, Deutsche Bank (Moderator)
  • Ms. Padmini Mishra, Sr. VP & Global Head - HR Cox & Kings Ltd.
  • Ms. Harlina Sodhi, Sr. VP - Head Employee Engagement, Communication, Diversity, Transformation & Change Management, Reliance Industries Ltd.
  • Mr. Andy Lister, Chief Operating Officer, Grass Roots Group
01:30 pm

Individual Presentation

Theme : Preamble/Intro to the track

  • Mr. Praphul Misra, CEO, NetCarrots Loyalty Services
01:35 pm

Individual Presentation

Theme : DNA of two Iconic Channel Programs

  • Mr. Vivek Agnihotri, Chief Corporate Services Officer, Holcim India
01:55 pm

Knowledge Lead Topic

Theme : What do dealers really want?

  • Prof. Amit Mookerjee, Prof IIM Lucknow
02:20 pm

Individual Presentation

Theme : Get 'Blue Collared Skilled influencers' become your 'Brand Advocates'

  • Mr. Shashank Pore, Chief Marketing Officer, Polycab Wires Pvt. Ltd.
02:40 pm

Panel Discussion

Theme : CHANNEL ENGAGEMENT - Beyond SECS (Schemes, Events, Cakes & Sojourns)

  • Mr. Ashutosh Tiwari, Founder Partner, Cosmos Strategy Consultants LLP (Moderator)
  • Mr. Aditya Atri, Communication and Loyalty Marketing Consultant
  • Mr. Subodh Mehta, Senior Vice President - Sales & Marketing, Godrej Interio
  • Mr. Amit Mookerjee, Prof, IIM Lucknow
03:40 pm

Wrap up by

  • Manu Dogra, Executive Director, NetCarrots Loyalty Services
04.00 PM

Tea / coffee & networking break

04.30 PM

Panel Discussion

Theme : The Future of Loyalty : Data, Customer, Technology

  • Mr. Ashok MS, COO, Accentiv' India (Moderator)
  • Mr. Bidyut Nath, Head - Customer Loyalty & Analytics, Titan Industries Ltd.
  • Mr. Rajit Desai, Partner - Consulting, Analytics & Intelligence, Mindshare
  • Mr. Sudeepta Chaudhuri, Head - BI & Advanced Analytics, AVP, Idea Cellular Ltd.
  • Mr. Shirish Krishna Handa, Sr. Vice President - Marketing & Business Development, Fun Cinemas
  • Mr. Kunal Mehta, Head - IT, Trent Hypermarket Ltd.
  • Ms. Uma Talreja, Chief Marketing Officer, Burger King India Pvt. Ltd.
07.00 PM

8th Customer Loyalty Awards followed by cocktails, dinner & entertainment

08.30 AM

Registrations over Breakfast & Tea

09.30 AM

Keynote

Theme : Transformative customer loyalty - employee engagement as a catalyst for breakout performance

Mr. Andrew Beveridge, Business Psychologist and Facilitator, Beveridge Consulting

10.00 AM

Panel Discussion

Theme : The Rise of the Platform Marketer : Connecting CRM, Big Data, and Multichannel Customer Engagement to Enhance Profitability

  • Ms. Deepali Naair, Chief Marketing Officer, Mahindra Holidays (Moderator)
  • Ms. Shivani Suri Dhanda, Head Marketing, eBay India
  • Ms. Kamal Bajwa, Chief Customer Operations Officer, Tata Sky Ltd.
  • Mr. Ajay Nambiar, Chief Service Officer, Emaar MGF Land Ltd.
  • Mr. Mufazzal Arif, AVP - Analytical Marketing, HDFC Bank
  • Mr. Vivek Gangwar, National Head of Customer Service & Retail, Reliance Communications Ltd.
  • Mr. Mahadevan Shankaran Iyer, Sr. VP - Customer Loyalty & Analytics, LIFESTYLE International Pvt. Ltd.
  • Mr. Rahul Rana, Managing Director & Chief Executive Officer, Payback India
  • Mr. Gaurav Magotra, Sr. Vice President, OgilvyOne Worldwide
11.15 AM

Tea / coffee & networking break

11.35 AM

Individual Presentation

Theme : What are your customers really worth?

  • Ms. Sonia Khurana, Sr. VP & Head of Customer Engagement, OgilvyOne Worldwide
12.00 AM

Social Media Trainathon

Theme : The Social Business: How your whole business can be involved to make social media a powerful loyalty tool/p>

  • Ms. Kate vanderVoort, Founder & CEO, Social Mediology
1.00 PM

Lunch & networking break

Parallel Tracks

  • Mr. S. Swaminathan, Co – Founder & CEO, Hansa Cequity (Moderator)
  • Ms. Harmeet Kaur, Vice President – Marketing, DishTv India Ltd.
  • Mr. Sanjaya Sarangi, VP Technology & Product Innovation, eMart Solutions India Pvt. Ltd.
  • Dr. Kavita K M, Professor - Operations & Analytics at Management School, WE School
  • Mr. Madhav Nene, Sr. General Manager – Marketing Services, Mahindra & Mahindra
  • Ms Marigo Raftopoulos, Director Strategic GamesLab & Partner, Enterprise Gamification Consultancy
  • Mr. Krishnakumar Ramasubramanian, Corporate Vice President - Head of Business Performance Management & Analytics, Max Life Insurance
  • Mr. Robin Jose, Vice President and Head - Big Data Analytics, Reliance Jio Infocomm Ltd.
  • Ms. Deepali Naair, Former - CMO, Mahindra Holidays & Resorts India Ltd. (Moderator)
  • Mr. Amit Madan, COO - IT & eService, Thomas Cook India Ltd.
  • Mr. Rajdeep Chatterjee, Head of Digital Marketing, Microsoft Mobile Devices Group India
  • Mr. Amit Purohit, Head - Digital Business, Reliance Capital Asset Management Ltd.
  • Mr. Kushal Sanghvi, Business Head - Digital Solutions, Reliance Entertainment
  • Mr. Rishi Sharma, Head Marketing - Customer Engagement, Digital, IP & Events, Grasim Industries Ltd, Aditya Birla Group
04.00 PM

Tea / coffee & networking break

04:30 PM

Panel Discussion

Theme : Creating the Ultimate Customer Experience through the Convergence of Loyalty and CRM

  • Ms. Kamal Bajwa, Chief Customer Operations Officer, Tata Sky Ltd. (Moderator)
  • Mr. Amandeep Singh Munial, Director & Head - Global Service Delivery, India, ebay India Pvt. Ltd.
  • Mr. George Paul, Executive Director - Retail, Bharat Petroleum Corporation Ltd.
  • Mr. Shalabh Srivastava, Senior Director - Customer Experience, Flipkart.com
05.45 PM

Conference Adjourns