Agenda 2019
Agenda 2019
- Mr. Amresh Acharya, MD & CEO, Loylty Rewardz Mngt Pvt. Ltd.
Theme : Leading The Service-Focused Culture: Creating Superior Service From The C-Suite
- Mr. Ron Kaufman, Keynote Speaker & Workshop Presenter
Theme: CX - Establishing an Emotional Connection with Customers
- Mr. Vinod Chandramouli, Global Presales Head, Freshworks
Theme: Evolving Loyalty: How Brands Are Building Loyalty While The Marketing World Continues To Shift
- Mr. Manu Dogra, President, NetCarrots Loyalty Services (Moderator)
- Ms. Archana Kalegaonkar, Head – Marketing, Roche Diabetes Care
- Mr. Girish J Kalra, SVP - Marketing & Corporate Communication, ICICI Lombard General Insurance Co. Ltd.
- Mr. Ankit Agarwal, Director – Marketing, Accel Partners
- Mr. Achint Setia, VP & Head - Marketing Strategy, Research & Digital Marketing, Myntra Designs Pvt. Ltd.
- Mr. Joy Chakraborty, COO, P D Hinduja Hospital
- Mr. Saikat Sarkar, Chief – Small Format, Future Consumer Ltd.
- Ms. Ayoshmita Biswas, Group Head - Marketing & Corp Comm, Piramal Capital & Housing Finance Ltd.
Theme: Loyalty Surgery: The Future 'Shape of Things' For Loyalty
- Mr. Amresh Acharya, MD & CEO, Loylty Rewardz Mngt Pvt. Ltd. (Moderator)
- Ms. Vani Garg Dixit, VP - Head Loyalty, Axis Bank Ltd.
- Mr. Soumonath Chatterjee, Director - Loyalty, Customer Experience & Distribution, India & South Asia, Accor Hotels
- Mr. Manish Chanana, Country Head - Client Servicing, Accentiv India Pvt. Ltd.
Theme: Leading Digitally - Examining Leadership, Strategy & Execution Of Digital First Customer Centric Business Models
- Mr. Shekhar Sharma, VP - Digital Media, GroupM (Moderator)
- Ms. Sunanda Vats, Former Director, Customer Insights, Fidelity Investments Inc.
- Ms. Shilpa Desai, GM & Head - Marketing, Cross Sell & Corporate Social Responsibility, Fullerton India Credit Co. Ltd.
- Ms. Namrita Mahindro, Sr. GM - Digital Transformation, Mahindra & Mahindra Ltd.
- Mr. Imran Ahmad, Director - E-Commerce & Loyalty, The Lemon Tree Hotel Company
- Mr. Nitin Bhandari, Head – Digital Business & Digital Partnership APAC, Western Union
- Mr. Varun Mohan, Head – Digital Revenue, Republic TV
- Mr. Dhaval Pandya, Head IT - CIO / CDO, JSW Paints Pvt. Ltd.
Theme: Role of Non-Core Redemption In Loyalty Programs
- Mr. Piyush Khandelwal, COO, Loylogic Technologies Ltd.
- Mr. Vikas Chandak, Head - Strategic Business & Alliances, Jet Privilege Pvt. Ltd.
Theme: Changing Loyalty Landscape
- Mr. Brian Almeida, MD & Partner, Strategic Caravan International Pvt. Ltd.
Theme: Build An Uplifting Service Culture For Sustainable Competitive Advantage
- Mr. Ron Kaufman, Keynote Speaker & Workshop Presenter
- Mr. Amresh Acharya, MD & CEO, Loylty Rewardz Mngt Pvt. Ltd.
Theme : Leading The Service-Focused Culture: Creating Superior Service From The C-Suite
- Mr. Ron Kaufman, Keynote Speaker & Workshop Presenter
Theme: CX - Establishing an Emotional Connection with Customers
- Mr. Vinod Chandramouli, Global Presales Head, Freshworks
Theme: Don't Distract Your Customers
- Mr. KT Prasad, Country Director – India, Zendesk
Theme: Delivering The Human Touch In CX Transformation Using Behavioural Science: How Can Behavioural Economics Help You Create Elegant & Effective CX
- Mr. KT Prasad, Country Director, India, Zendesk (Moderator)
- Mr. Lingesh Babu, Head - Customer Service, Watches & Accessories Division, Titan Co. Ltd.
- Mr. Kowshik Bhattacharjee, Head - Customer Experience, Apollo Hospitals Enterprise Ltd.
- Mr. Narayan Devanathan, Group Executive & Strategy Officer, Dentsu Aegis Network | South Asia
- Ms. Namita Mehta, Chief Customer Officer, Emaar India
- Mr. Vivek Mendonsa, Director - Marketing, Lawrence & Mayo Group
- Mr. Naveen Bachwani, Group Head – Customer Experience, Edelweiss Financial Services Ltd.
- Ms. Kynu Kang, VP, Digital Strategy & Consumer Insights, HSBC
- Mr. Navin Sahni, SVP - Operations, Max Bupa Health Insurance Company Ltd.
Theme: Personalising & Contextualisation Customer Interactions With Enhanced Segmented Customer Journeys
- Mr. Prakash Dadlani, SVP - Customer Centricity, Aditya Birla Group (Moderator)
- Ms. Kamini Shahani, Head – Key Distributor Management and Engagement, Aditya Birla Health Insurance Co. Ltd.
- Mr. Vinod Chandramouli, Global Presales Head, Freshworks Inc.
- Mr. Madhav Malhotra, SVP & Head - Customer Services-Assisted Care & Fiber to Home Customer Experience, Reliance Jio Infocomm Ltd.
- Mr. CB Rajesh, Project Lead, QDegrees Services
- Mr. Saurabh Maheshwari, Head Customer Experience, Insights & Service Quality, Axis Bank Ltd.
- Mr. Vikas Malhotra, Business Unit Head – Customer Engagement & Support, LogMeIn
- Mr. Rajendran Dandapani, Business Solutions Evangelist, Zoho Corporation
Theme: Demystifying AI For Customer Engagement
- Mr. Vikas Malhotra, Business Unit Head – Customer Engagement & Support, Bold360 by LogMeIn
Theme: Behaviour In The Age of The Customer
- Dr. Anil V Pillai, Director, Terragni Consulting Pvt. Ltd.
Theme: Create Innovative Solutions, Drive Efficiency & Achieve Competitive Advantage With Design Thinking
- Mr. Krishnakumar Ramanathan, VP - Key Accounts, Vertical Markets & Chief Customer Officer, Siemens Ltd. (Moderator)
- Mr. Alcide Coelho, Sr. Vice President - Quality Management & Innovations, Kalpataru Ltd.
- Mr. Permendra Singh, Head - Consumer Products (SAARC), Mattel Toys (India) Pvt. Ltd.
- Mr. Anand Dawson, Head – UX and Design, Shine.com
- Mr. Sameer Samudra, Director, Customer Support Excellence, Cummins India Ltd.
- Mr. Ranjan Biswal, Director - Customer Service Operations, Sistema Shyam Teleservices Ltd. (MTS INDIA)
- Mr. Rahul Malik, Country Manager - Customer Support (Personal Systems) & Customer Experience, HP
- Mr. Manish Jain, Senior Director- Global Service Assurance Operations, India, GCS, BT
- Ms. Rouble Kataria, VP - Innovations & Training, Haldiram Snacks Pvt. Ltd.
Theme: Build An Uplifting Service Culture For Sustainable Competitive Advantage
- Mr. Ron Kaufman, Keynote Speaker & Workshop Presenter
- Mr. Brian Almeida, MD & Partner, Strategic Caravan International Pvt. Ltd.
Theme : New Partnership Models For Loyalty Programs
- Mr. Charles Ehredt, CEO & Co-Founder, Currency Alliance
Theme: Transactional To Meaningful Customer Relationships: Strategies On Nurturing Loyalty & Retention
- Ms. Vanita Keswani, Chief Executive Officer, Madison Media (Moderator)
- Mr. Vipul Oberoi, CMO, India Infoline Finance Ltd.
- Ms. Ishita Mukherjee, COO, Bharti AXA Life Insurance CO. Ltd.
- Mr. Varun Rajwade, GM - Loyalty & Analytics, Aditya Birla Fashion & Retail Ltd.
- Mr. Nazif Tejani, Head – CRM, Bestseller India
- Ms. Mala Raj, Director, Strategic Caravan International Pvt. Ltd.
- Ms. Lavanya Nalli, Vice Chairperson, Nalli Group
Theme: Digital Gifting : Going Beyond Traditional Ways to Scale Business
- Mr. Abhishek Jain, Business Head – Digital Gifting Solutions, Accentiv’ India Pvt. Ltd.
Theme: Data-Driven Marketing: The New Meaning Of Time
- Mr. Sanjeev Mittal, Global Head – Data Analytics & Chief Program Officer – Digital Business, Tech Mahindra Ltd. (Moderator)
- Mr. Sanjay Tiwary, Country Head, Toluna
- Mr. Sumit Puri, Chief Information Officer, Max Healthcare Ltd.
- Mr. Nitin Jain, Head - Global Reporting Hub Analytics, Mondelez India Foods Pvt. Ltd.
- Mr. Anand Bhatia, EVP - Marketing, Analytics & BI, Fino Payments Bank Ltd.
- Mr. Saurabh Awasthi, Head - Analytics, Cigna TTK Health Insurance Co. Ltd.
- Ms. Barkha Jaiswal, Head – Business Development, QDegrees Services Pvt. Ltd.
- Mr. Prabhvir Sahmey, Head - Google Marketing Platform, India, Google
- Mr. Suyog Kulkarni, Head - Data Analytics, Sharekhan BNP Paribas Financial Services Pvt. Ltd.
Theme: Connecting The Customer With Your Brand: How To Build A Stronger Brand, Get More Customers, And Activate Your Employees
- Mr. Saurabh Varma, CMO, Inox Leisure Ltd. (Moderator)
- Mr. Abhishek Gupta, CMO, Edelweiss Tokio Life Insurance Co. Ltd.
- Mr. Sandeep Verma, President - Sales & Marketing, Bajaj Corp Ltd.
- Mr. Abhishek Shetty, Head - Marketing, PR & Loyalty, Celio Future Fashion Pvt. Ltd.
- Mr. Hardik Shah, Consumer Insights Lead - IMEA Region & Asia, General Mills Ltd.
- Mr. Piyush Kumar, CMO, Metropolis Healthcare Ltd.
- Ms. Pooja Krishnani Shah, Head - Multichannel Marketing, MSD Sharp & Dohme GmbH
- Mr. Vinay Shrivastava, Head - New Business & Digital Strategy, Marico Ltd.
- Ms. Madhumita Basu, Chief - Sales, Marketing & Innovation, Nuvoco Vistas Corp. Ltd.
Theme: Leveraging Predictive Analytics And Artificial Intelligence To Improve Customer Loyalty & Retention
- Mr. Vivek Zakarde, Head Business Intelligence, Data-ware & Analytics, Reliance General Insurance Co. Ltd. (Moderator)
- Mr. Vinod G, Head - Risk & Business Intelligence Unit, Tata Motor Finance Ltd.
- Mr. Dipayan Chakraborty, Senior Director - Analytics, Flipkart
- Mr. Guruprasad Mandrawadkar, VP & Head - Business Intelligence, Star India Pvt. Ltd.
- Mr. Salil Kumar, Head - Business Intelligence & Analytics, Reliance Nippon Life Asset Management Ltd.
- Mr. Tejas Dhabalia, AVP & Head – Marketing, Godrej Nature's Basket Ltd.
- Mr. Sourav Shah, Head - eCommerce, Trent Ltd.
Theme: 'Keys' To Design And Implement A Journey That Leads To Long-Term Customer Loyalty & Enriching Customer Experience
- Mr. Subramanyam Iyer, SVP & Head - Customer Experience, DBS Bank Ltd. (Moderator)
- Mr. Udhav Halgeri, AVP - Insights and Consumer Strategy, Sony Pictures Networks India
- Mr. Digamber Bahuguna, Head - Customer Service, A.O. Smith
- Mr. Mahinda Herath, Group Chief Planning & Digital Officer, Sri Lanka Telecom PLC
- Mr. Sanjay Shedge, Director - Technical Customer Service, APAC, Diversey India
- Mr. Ranjit Ganguly, Group Head – Business Excellence, Tata Power Ltd.
- Ms. Loveena Khatwani, SVP, Head - Client Experience, Edelweiss Financial Services Ltd.
- Ms. Ronita Mitra, Founder & Chief Strategist, Brand Eagle Consulting
- Mr. Brian Almeida, MD & Partner, Strategic Caravan International Pvt. Ltd.
Theme : New Partnership Models For Loyalty Programs
- Mr. Charles Ehredt, CEO & Co-Founder, Currency Alliance
Theme: CX - The Journey : A Leader's Perspective
- Ms. Dipti Sapatnekar, Director - Value Delivery, Practice Head - Customer Insights, Terragni Consulting Pvt. Ltd. (Moderator)
- Mr. Sudipto Ghosh, Executive Director, Lenovo India Pvt. Ltd.
- Mr. Kayzad Hiramanek, EVP - Operations & Customer Experience, Bajaj Allianz Life Insurance Co. Ltd.
- Mr. Sameer Saxena, Board Member & Director - Strategy Marketing, Legrand (India) Pvt. Ltd.
- Mr. Antony Cherukara, VP - Corporate Strategy & Director – LGM, Kirloskar Oil Engines Ltd.
Theme: CX Blue Print - Spread The Word: Operationalizing CX Across Your Business
- Mr. Atul Sharma, COO, Shriram Life Insurance Co. Ltd. (Moderator)
- Mr. Aneet Chaku, Head - Customer Service & ExCom Member - APMEA Region, Apollo Tyres Ltd.
- Ms. Archna Gupta, Regional Patient Experience Head - South & West, Fortis Healthcare Ltd.
- Mr. Ajay Nambiar, Head - Customer Care & Property Management, L & T Realty
- Mr. Lav Kush, AVP, Karvy DigiKonnect Ltd.
- Ms. Matilda Bhatia, Head - Customer Service, Reliance Securities Ltd.
- Ms. Geeta Eral, Director - Customer Experience & Social Media Management, MakeMyTrip.com
- Mr. Aashish Walia, Head Marketing, IndiaFirst Life Insurance Co. Ltd.
- Mr. Anish Ahuja, Head - Customer Service, Whirlpool India Ltd.
- Mr. Abhinav Jain, VP - Planning, MRM/ McCann
Theme: Artificial Intelligence: Detecting Weak-But-Important Signals of Customer Behavior
- Mr. Ravinder Pal Singh, Chief Information & Innovation Officer, TATA SIA Airlines Ltd. (Moderator)
- Mr. Anish Agarwal, Director, Data & Analytics, Royal Bank of Scotland (RBS)
- Ms. Shivangi Kamath, Head - Quality Management & Process Improvement- Process Excellence Group, Tata AIG General Insurance Co. Ltd.
Theme: Bring the Age-Old Saying 'Happy Employees, Happy Customers' To Life! Ensure Your Organisation Is Truly Customer-Centric & Drive A Passion For Customer Experience Throughout
- Mr. Ashish Sharma, SVP - Customer Service & Field Operations, Max Life Insurance Company Ltd. (Moderator)
- Ms. Rekha Weerasooriya, GM - Customer Experience Management & People Development, Dialog Axiata PLC
- Capt. Akhilesh Saxena, VP & Head - Global Service Delivery & Customer Operations, Tata Communications Ltd.
- Mr. Yusuf Pachmariwala, SVP & Head - Operations, Tata AIA Life Insurance Company Ltd.
- Ms. Debasmita Dhar, Head - Service Quality, Bajaj Allianz Life Insurance Co. Ltd.
- Mr. Sanjaya Senarath, VP - Marketing & Customer Experience, National Development Bank PLC
- Mr. Kamlesh Vora, EVP - Customer Experience, Kotak Mahindra Bank
Theme: 'Keys' To Design And Implement A Journey That Leads To Long-Term Customer Loyalty & Enriching Customer Experience
- Mr. Subramanyam Iyer, SVP & Head - Customer Experience, DBS Bank Ltd. (Moderator)
- Mr. Udhav Halgeri, AVP - Insights and Consumer Strategy, Sony Pictures Networks India
- Mr. Digamber Bahuguna, Head - Customer Service, A.O. Smith
- Mr. Mahinda Herath, Group Chief Planning & Digital Officer, Sri Lanka Telecom PLC
- Mr. Sanjay Shedge, Director - Technical Customer Service, APAC, Diversey India
- Mr. Ranjit Ganguly, Group Head – Business Excellence, Tata Power Ltd.
- Ms. Loveena Khatwani, SVP, Head - Client Experience, Edelweiss Financial Services Ltd.
- Ms. Ronita Mitra, Founder & Chief Strategist, Brand Eagle Consulting