Agenda 2018
Agenda 2018
- Mr. M. N. Srinivasu, Director, Loylty Rewardz Mngt. Pvt. Ltd.
Theme : Human to the Max: Maximizing Customer Loyalty in an Automated World
- Mr. Don Peppers
Theme: Customer Experience - Walking the Talk with Customers
- Mr. Karthik Sathuragiri, Global Head – Marketing, Freshworks
Theme: A Well-Designed Loyalty Strategy gives you the Power to Turn your Best Customers into Life-Long Brand Advocates
- Mr. M. N. Srinivasu, Director, Loylty Rewardz Mngt. Pvt. Ltd. (Moderator)
- Mr. Vishy Viswanand, Senior Director & COO, Max Life Insurance Co. Ltd.
- Mr. Tushar Rele, Head - Loyalty, Bajaj Finserv Lending
- Ms. Vani Garg Dixit, Vice President & Head Loyalty, Axis Bank Ltd.
- Mr. Sandeep Verma, President - Sales & Marketing, Bajaj Corp Ltd.
- Mr. Sameer Saxena, Member of Board & Director - Strategy Marketing, Legrand (India)
- Mr. Manish Chanana, Head - Client Servicing, Accentiv India Pvt. Ltd.
Theme: Marketing in a Conversational World: How to Get Discovered, Delight Your Customers and Earn the Conversion
- Dr. Karthik Anantharaman, Head of Business (Metabolics), Biocon Ltd. (Moderator)
- Mr. Amit Madhan, Chief Operating Officer - IT & Shared Services, Thomas Cook India Ltd.
- Mr. Raja Sanyal, Head – Marketing, Private Clients, Barclays Securities (India) Pvt. Ltd.
- Mr. Yusuf Pachmariwala, Sr. VP & Head - Operations, Tata AIA Life Insurance Co. Ltd.
- Ms. Madhu Joshi, Director – Marketing India, Accor Hotels
- Mr. K. P. Sharma, Vice President - Customer Satisfaction & Quality, Schneider Electric India Pvt. Ltd.
Theme: Impulses and Mechanisms Stimulating Consumer Behavior
- Mr. Dheeraj Sinha, Chief Strategy Officer, Leo Burnett, South Asia (Moderator)
- Mr. Anuj Awasthi, Head - Trade Marketing & Shopper Insight, Godrej Consumer Products Ltd.
- Mr. Subhrojyoti Mukherjee, Head - Campaigns, Loyalty Marketing & Promotions, Reliance Jio Infocomm Ltd.
- Mr. Sunil Raina, Chief Marketing Officer, Lava International Ltd.
- Mr. Uday Varma, Commercial & Marketing Director, Trent Hypermarket Pvt. Ltd.
- Mr. Hardik Shah, Shopper Insights Lead – India & MEA, Mondelez India Foods Pvt. Ltd.
Theme: Role of Blockchain In Loyalty Sector
- Mr. Pankaj Sharma, Co- Founder, Elements
Theme: Swim with the Bots: Using Technology to Deliver Humanity in Your Customer Experience
- Mr. Don Peppers
- Mr. M. N. Srinivasu, Director, Loylty Rewardz Mngt. Pvt. Ltd.
Theme : Human to the Max: Maximizing Customer Loyalty in an Automated World
- Mr. Don Peppers
Theme: Customer Experience - Walking the Talk with Customers
- Mr. Karthik Sathuragiri, Global Head – Marketing, Freshworks
Theme: Connecting the Dots: How to Ace Omnichannel Customer Experience
- Mr. KT Prasad, Country Director, India, Zendesk
Theme: CX Now, and Then - What does the Future Hold
- Mr. KT Prasad, Country Director, Zendesk (Moderator)
- Mr. Kayzad Hiramanek, Exec. Vice President - Operations & Customer Experience, Bajaj Allianz Life Insurance Co. Ltd.
- Mr. Kamal Hingorani, Sr. Vice President & Head - Inflight Services & Customer Experience, SpiceJet Ltd.
- Mr. Vikram Vyas, Head - Service & Sales Delivery Alternate Channels, DCB Bank Ltd.
- Mr. Dinesh Bhasin, Vice President (Customer Care), Domestic & International Business, Tata Motors Ltd.
- Mr. Sachidanand Kamat, Director - Employee & Customer Engagement, Enrich Hair & Skin Solutions Pvt. Ltd.
Theme: Delivering an Optimum Customer Experience and Investing in your Staff for the Future
- Mr. Saurabh Kulshreshtha, Head - Customer Support, TATA Autocomp GY Batteries Ltd. (Moderator)
- Ms. Surekha Desai, Sr. Vice President - Customer Service, Vodafone India
- Mr. CB Rajesh, Project Lead, QDegrees Services Pvt. Ltd.
- Mr. Vijay Chand, Head - Strategic Marketing, South Asia, Thomson Reuters
- Mr. Ajay Vyshampayan, Head – Customer Acquisition & Engagement, ISHANYA
- Ms. Rekha Nair, Head - Airport Services and Experience Curator, GVK, Mumbai International Airport
- Mr. Mohit Bhayana, Head - Retail & Customer Service, Marks & Spencer India
- Mr. Karthik Sathuragiri, Global Head - Marketing, Freshworks
Theme: CX as the Driving Force Behind All We do
- Mr. Rahul Shandilya, Sr. Vice President & CIO - Customer Experience & Product Development, Mahindra & Mahindra Ltd. (Moderator)
- Mr. Ashish Rao, Exec. Vice President & Head - Customer Service, ICICI Prudential Life Insurance Co. Ltd.
- Mr. Shailendra Singh, Head - eCommerce, Unilever Ltd.
- Ms. Him Shobha Luthra, Customer Experience Head, Bajaj Finserv
- Ms. Uma Talreja, Chief Digital Officer, Raymond Ltd.
- Mr. Rajendran Dhandapani, Director of Engineering, Zoho Corp. Pvt. Ltd.
Theme: Ease Does It - Eliminating Customer Effort: A Case
- Dr. Anil Pillai, Director, Terragni Consulting Pvt. Ltd.
- Mr. Praveen Bhatt, Head - Digital Banking & Customer Experience, Axis Bank
Theme: Engagement, Adaptability and Adoption: Measuring Success
- Mr. Amit Sethi, Regional CIO MENAT & India, Global Digital Customer Experience Leader, Baker Hughes, a GE company (Moderator)
- Mr. Dharmarajan K, Head - CX, Tata Unistore Ltd. (Tata CLiQ)
- Ms. Minaxi Indra, APAC Head - Customer Strategy & Management, Uber for Business, Uber
- Ms. Deepali Naair, Chief Marketing & Digital Officer, IIFL Wealth Management Ltd.
- Mr. Ritesh Saxena, Head - Customer Engagement & New Business Operations, Aegon Life Insurance Co. Ltd.
- Mr. Sandeep Walunj, Chief Marketing Officer, Reliance Nippon Life Asset Co. Ltd.
Theme: Swim with the Bots: Using Technology to Deliver Humanity in Your Customer Experience
- Mr. Don Peppers
Theme : The Journey Matters More than the Destination
- Ms. Sallie Burnett, President, Customer Insight Group, Inc.
Theme: Connecting the Social Sector with Loyalty – Points for People
- Mr. Ganesh Neelam, Executive Director, Tata Trusts
Theme: Loyalty and Brand Experience
- Mr. Jitendranath Patri, CMO & Loyalty Head - CENTRAL, A division of Future LiFESTyle Fashions Ltd. (Moderator)
- Mr. Manu Dogra, President, NetCarrots Loyalty Services
- Mr. Sujan Roy, Head - Passenger Vehicles International Business, Tata Motors Ltd.
- Mr. Prabhakar Dhage, Deputy Director - Marketing, Sanofi India
- Ms. Stuti Shukla, Chief Marketing Officer, GE Healthcare
- Ms. Rajshree Bakshi, Global Vice President - Marketing, Taj Hotels Resorts and Palaces
- Mr. Manish Advani, Head - Marketing & Public Relations, Mahindra Special Services Group
Theme: Loyalty in India – Today & Tomorrow
- Mr. Brian Almeida, Managing Director & Partner, Strategic Caravan International Pvt. Ltd.
- Ms. Mala Raj, Director, Strategic Caravan International Pvt. Ltd.
Theme: Achieving Ultimate Customer Devotion through the Sophisticated Blend of RFM, Segmentation and Data Analytic Strategies
- Mr. Manish Dureja, Managing Director, Jet Privilege Pvt. Ltd. (Moderator)
- Mr. Amit Sinha Roy, Vice President - Strategy & Marketing, Tata Communications Ltd.
- Mr. Sumit Puri, Customer Care Associate & Head - Loyalty and Analytics, Shoppers Stop Ltd.
- Mr. Abhay Johorey, Head - Payments & Digital Initiatives, IDFC Bank Ltd.
- Mr. Arvind R P, Vice President – Marketing, Marico Kaya Ltd.
Theme: Unleash the Power of Innovation to Lead a Customer-Centric Business
- Mr. Sudipta Ghosh, Partner, Data & Analytics Leader, PwC India (Moderator)
- Mr. Utsav Rawat, Head - Marketing, Novartis Healthcare Pvt. Ltd.
- Mr. Sai Giridhar, Sr. President & Head - Consumer Retail Lending, Yes Bank Ltd.
- Mr. Avinash Menon, Additional Director, Karvy DigiKonnect Ltd.
Theme: Keeping the Customer at the Heart of your Insight Strategy
- Mr. Manu Dogra, President, NetCarrots Loyalty Services (Moderator)
- Mr. Avinash Parhi, Sr. Director – Marketing, ShopClues
- Mr. Utkarsh Somaiya, Head Customer Analytics & BI, Aditya Birla Group
- Ms. Priya Rege Jaggi, Category Director, Cipla Health Ltd.
- Mr. Aseem Chhiber, Sr. Vice President - Insights & Consumer Strategy, Sony Pictures Networks India Pvt. Ltd.
- Mr. Hari Shankar Mishra, Asst. Vice President - Customer Service, Future Generali India Insurance Co. Ltd.
Theme : The Journey Matters More than the Destination
- Ms. Sallie Burnett, President, Customer Insight Group, Inc.
Theme: "Are We Customer Centric? - The Unworkshop"
- Ms. Harsh Kapur Pillai, Director, Terragni Consulting Pvt. Ltd.
- Ms. Dipti Sapatnekar, Director - Value Delivery & Practice Head - Customer Insights, Terragni Consulting Pvt. Ltd.
Theme: Customer Support is Everybody's Business
- Mr. Sathyanarain Muralidharan, Field Marketing Manager, Freshworks
Theme: The Emerging C-Suite in the Age of the Customer – How can each Role bring Equal Value to the Business
- Mr. Harshit Desai, Director - Customer & User Experience, KPMG India (Moderator)
- Ms. Vinita Bhasin, Director - Service Excellence & Customer Operations, Max Healthcare
- Mr. Rohit Gupte, Sr. Director - Commercial, Maersk Global Service Centers India Pvt. Ltd.
- Mr. Vikas Mehta, Chief Executive Officer, PointNine Lintas at MullenLowe Lintas Group
- Mr. Sathish Krishnan, Director – CX Operations, Flipkart
- Mr. Jayant Jain, Vice President - Marketing & Consumer Services, Head Shopper Insights, Reliance Retail Ltd.
Theme: Driving Customer Engagement in Insurance using Conversational AI
- Mr. Mohit Rochlani, Director of Operations & IT, India First Life Insurance Co. Ltd.
Theme: Technology - Addressing Future Challenges and the Impact Disruptive Technology on Customer Experience
- Ms. Loveena Khatwani, Chief Client Experience Officer, Edelweiss Capital (Moderator)
- Mr. Arun Pawar, Head - Quality and Operational Excellence, ABB Global Industries & Services Pvt. Ltd.
- Mr. Ramneek Jain, Head - Customer Experience & Innovation, Saint-Gobain India Pvt. Ltd.
- Mr. Sameer Jain, Director - Digital Strategy & Customer Engagement, ShopClues.com
Theme: Digital, Data & Design to Re-Imagine Consumer Experience for Domino's Brand
- Mr. Subroto Gupta, Sr. Vice President & Head – Innovation & Business Excellence, Jubilant FoodWorks Ltd.
Theme: Re-Defining "Customer Centricity" in the New Digital Paradigm
- Ms. Sallie Burnett, President, Customer Insights Group, Inc (moderator)
- Mr. Subroto Gupta, Sr. Vice President & Head – Innovation & Business Excellence, Jubilant FoodWorks Ltd.
- Mr. Akhil Parasar, Sr. Director & Global Head – Quality, Business Excellence, Research, Reporting & Analytics, Metlife Global Shared Services
- Mr. Tushar Dani, Sr. Vice President – Marketing (Digital & Consumer Technology), LODHA Group
Theme: Keeping the Customer at the Heart of your Insight Strategy
- Mr. Manu Dogra, President, NetCarrots Loyalty Services (Moderator)
- Mr. Avinash Parhi, Sr. Director – Marketing, ShopClues
- Mr. Utkarsh Somaiya, Head Customer Analytics & BI, Aditya Birla Group
- Ms. Priya Rege Jaggi, Category Director, Cipla Health Ltd.
- Mr. Aseem Chhiber, Sr. Vice President - Insights & Consumer Strategy, Sony Pictures Networks India Pvt. Ltd.
- Mr. Hari Shankar Mishra, Asst. Vice President - Customer Service, Future Generali India Insurance Co. Ltd.