Agenda 2017
Agenda 2017
Customer Loyalty Summit
Theme : The Neuroscience of Effort – Why Customers Love it Easy
- Ms. Ana Iorga, CEO & Chief Neuroscientist, Buyer Brain
Theme: Marketing To Millennial Moms: Best Practices To Winning Life long Loyalty
- Ms. Vanita Keswani, Chief Executive Officer, Madison Media Sigma (Moderator)
- Ms. Vani Gupta Dandia, Marketing Director - Indian Snacks, Foods, PepsiCo India
- Ms. Neelima Burra, Chief Marketing Officer; Business Head - Organised Retail & Olive Oil, Cargill
- Ms. Neelu Singh, Chief Executive Officer, ezeego1.com
- Ms. Charulata Ravi Kumar, CEO India, SapientNitro, Razorfish Ms. Ronita Mitra, Marketing Consultant
Theme: Criticality of Right Technology for a 360 CRM Program – Combining CRM Technology with Analytics for Delivering Great Customer Value
- Mr. Johann Suhon, Edenred China, South East Asia & Global Rewards Managing Director Lunch and networking break
Theme: The Marketers guide to Building Brand Loyalty in a Digital-First World
- Mr. Kiran Pai, Head - Digital Marketing, Cipla (Moderator)
- Mr. Sameer Saxena, Director - Marketing, Legrand India Pvt. Ltd.
- Mr. Manish Dureja, Managing Director, Jet Privilege Pvt. Ltd.
- Mr. Arvind R P, Vice President Marketing, Marico Kaya Ltd.
- Ms. Veetika Deoras, COO - Digital Vertical, Vice President - Brand Marketing and Corporate Communication, Tata Capital Ltd.
- Mr. Kartik V Kothari, Global Head - Digital Marketing, Suzlon Group
- Mr. Praveen Meloth, Head Digital Marketing, Shopcj.com
Theme: Marketing in the age of the hyper-connected consumer: connecting crm, big data & multichannel customer engagement to enhance profitability
- Mr. Gaurav S Vaidya, Senior Vice President - Digital & Analytics, Future Generali India Life Insurance Company Ltd. (Moderator)
- Ms. Ujjyaini Mitra, Head Analytics, Viacom18 Media Pvt. Ltd.
- Ms. Sudiptaa Paul Choudhury, Director and Head - CSAT & Loyalty Programs, Ericsson
- Mr. Sanjeev Handa, Vice President & Head Marketing, Maruti Suzuki India Ltd.
- Mr. Maneesh Mittal, Head - eCommerce & Big Data, Infiniti Retail Limited (Croma) - A Tata Enterprise
- Mr. Saurabh Doshi, Head - Media Partnerships, Facebook India
Theme: Impact Of Loyalty Program
- Mr. Ramakrishnan, Managing Director, Thulasi Pharmacies
Theme: Loyalty Revisited – A Retrospective Panel Discussion With Loyalty Summit "Alumni"
- Mr. Bijaei Jayaraj, Founder & CEO, Loylty Rewardz Mngt Pvt. Ltd. (Moderator)
- Mr. Ashok MS, COO, Accentiv' India Ms. Vani Dixit, Vice President & Head Loyalty, Axis Bank Ltd.
- Ms. Leena Basrur, Chairman & Managing Director, Direxions Marketing Solutions Pvt. Ltd.
- Mr. Praphul Misra, Director, NetCarrots Loyalty Services
- Mr. Sandeep Mittal, Managing Director, Cartesian Consulting
- Ms. Uma Talreja, Chief Digital Officer, Raymonds Ltd.
- Mr. Vinay Bhatia, CEO – Loyalty & Analytics, Future Group
Customer Engagement Summit
Theme : The Neuroscience of Effort – Why Customers Love it Easy
- Ms. Ana Iorga, CEO & Chief Neuroscientist, Buyer Brain
Theme: Creating Competitive Differentiation: The Power of Customer Experience
- Mr. Alok Kumar, Chief Service Delivery Officer, Aircel Ltd. (Moderator)
- Ms. Jacqueline Mundkur, Group Head - Customer Service, The Future Group
- Mr. Vikas Gujral, Director & Chief Operating Officer, Max Bupa Health Insurance
- Mr. TG Sureshbabu, Director - Customer Support and Services, HP India Sales Pvt. Ltd.
- Mr. NRKS Chakravarthy, Vice President - Quality, Customer Insights and Analytics, Reliance JIO Infocomm Ltd.
- Mr. Chetan Sharma, Associate Director-Design Strategy, Robosoft Technologies Pvt. Ltd.
Theme: Growing A Customer Centric Business - Embrace Multichannel Customer Service Approach To Get Ahead Of The Curve
- Mr. KT Prasad, Country Sales Director, India, Zendesk
Theme: Use Of Effective Content Marketing To Generate ROI
- Mr. Arif Patel, Vice President Sales, Marketing, Distribution and Loyalty, Accor Hotels India
Theme: Insights And Customer Centricity - Using Deep Insights To Understand Your Customers And Your Teams Behaviorally To Deliver Personalized Experiences
- Mr. N Ram, Principal Consultant - Strategy and Planning, Direxions Marketing Solutions Pvt. Ltd. (Moderator)
- Mr. Dr. Anil V Pillai, Director, Terragni Consulting Pvt. Ltd.
- Mr. Arijit Ray, Co-Founder & Managing Partner, Paperboat Brandworks
- Ms. Ayoshmita Biswas, Vice President & Head - Marketing, Corp Comm. & CSR, Fullerton India Credit Company Ltd.
- Mr. Yusuf Pachmariwala, Sr. Vice President & Head - Operations, TATA AIA Life Insurance Co. Ltd.
Theme: Taking Customer Experience To The Next Level: Reviving Customer Loyalty
- Mr. Ramesh Iyengar, CMD, Select Direct Marketing Communications Pvt. Ltd. (Moderator)
- Mr. Abhishake Mathur, Sr. Vice President - Investment Advisory & Customer Service, ICICI Securities Ltd.
- Mr. Hitesh N Sindhwani, Country Head - Customer Experience, Services & Delivery, Bajaj Allianz General Insurance Co. Ltd.
- Ms. Rajshree Bakshi, Global Vice President – Marketing, Taj Hotels Resorts and Palaces
- Mr. Rajib Sen, Vice President, Client Experience (Cards, Loans And Wealth Management), Citibank
- Mr. Ratan Kesh, Senior President and Country Head Service Delivery & Chief Customer Experience Officer, Yes Bank Ltd.
- Mr. Rishikar Krishna, Group Head, Marketing & Brand Solutions, Radio Mirchi
- Ms. Kamini Shahani, Head – Operations & Customer Service, Aditya Birla Health Insurance Co. Ltd.
Customer Loyalty Summit
Theme : Reinventing The Customer Experience From The Inside-Out : How To Create A Truly Customer Centric Culture
- Mr. Chris L Brown, CEO – Market Culture & Author 'The Customer Culture Imperative'
Theme: Unleash The Power Of Innovation To Lead A Customer-Centric Business
- Mr. Manu Dogra, President, Netcarrots Loyalty Services (Moderator)
- Mr. Prakash Dadlani, Vice President Capability - Customer Centricity, Customer Insight & Brand Development, Aditya Birla Group
- Mr. Amitabh Tapadar, Brand Group & Consumer Insights Head - Consumer Products Segment, Bajaj Electricals Ltd.
- Mr. Aashish Walia, Head - Marketing, India First Life Insurance Company Ltd.
- Ms. Priyanka Bhargav, Associate Director & Head - Consumer Research & Insights /Corporate Communications, Myntra
Theme: Jet Privilege - The Journey So Far
- Mr. Manish Dureja, Managing Director, Jet Privilege Pvt. Ltd.
Theme: Impact Of Loyalty Program
- Mr. Saurav Das – Head Retail Planning, Puma India
- Mr. Nazif Tejani- Head Crm Marketing, House Of Anita Dongre Limited
Theme: Make Your Data Work For You! Actionable Insights To Optimize Performance, Channel Effectiveness & Profitable, Customer-Centric Decision Making
- Mr. Sudipta Ghosh, Partner, Data & Analytics Leader, Pwc India (Moderator)
- Mr. Rajiv Kondal, Director - Digital Marketing & Customer Acquisition, Ibibo Group - Redbus Division
- Mr. Rajendra Sharma, Additional General Manager, Head - Business Analytics, Bse Ltd.
- Mr. V Ananthanarayanan, Vice President - Business Insights, HDFC Life
- Mr. Anand Siva, Principal Consultant - Customer Relationship Practice, Gain Theory
Theme: Embracing Analytics To Increase Customer Loyalty
- Mr. Sanjeev Mishra, Ceo, Convergytics
Theme: Engage Consumers With Wait Marketing
- Ms. Diana Derval, Chair & Research Director, Derval Research
Theme: Fostering Consistent And Meaningful Engagement With Customers To Build Loyalty
- Mr. Salil Vaidya, Director & Chief Marketing Officer, Dhfl Pram erica Asset Managers (Moderator)
- Mr. Abhishek Gupta, Senior Vice President & Head - Marketing, Edelweiss Group
- Ms. Donna Kher, Vice President, Direxions Marketing Solutions Pvt. Ltd.
- Mr. Vishal Dhale, Head - Sales Rewards & Recognition, Birla Sun Life Insurance Co. Ltd.
Customer Engagement Summit
Theme : Reinventing The Customer Experience From The Inside-Out : How To Create A Truly Customer Centric Culture
- Mr. Chris L Brown, CEO – Market Culture & Author 'The Customer Culture Imperative'
Theme: Drive Employee Engagement, Loyalty and Retention by Implementing a Customer Centric Organizational Strategy
- Ms. Diana Bharucha, Head - CRM (Marketing), AllCargo Global Logistics Ltd. (Moderator)
- Mr. Ganesh Iyer, Sr. Vice President - Customer Value Management, Kotak Mahindra Old Mutual Life Insurance Ltd.
- Mr. Dilpreet Singh, Head - CRM and Business Analytics, Oberoi Hotels & Resorts
- Mr. Ashish Mathur, Director - Customer Experience, Flipkart Internet Pvt. Ltd.
- Ms. Sapna Desai, Head, Marketing and Communications, Cigna TTK Health Insurance Company Ltd.
Theme: Why Experiential Segments
- Dr. Anil V Pillai, Director, Terragni Consulting Pvt. Ltd.
Theme: Transforming the Customer Experience through Digital and Omni-Channel Innovation
- Mr. Abraham Alapatt, President & Group Head - Marketing, Service Quality, Financial Services & Innovation, Thomas Cook India Ltd. (Moderator)
- Mr. Rajesh Narayan, Director Customer Service, Maersk Line India Pvt. Ltd.
- Ms. Loveena Khatwani, Chief - Client Experience Officer, Edelweiss Capital
- Mr. Sudipto Ghosh, Executive Director – Services, Lenovo India Pvt. Ltd.
- Ms. Ramita Vikram, Head - Quality, Risk, Business Continuity And Customer Experience , VFS Global
- Mr. Sapan Chaturvedi, Vice President – Operations, Future Generali Life Insurance Co. Ltd.
- Mr. KT Prasad, Country Sales Director, India, Zendesk
Theme: Engage Consumers with Wait Marketing
- Ms. Diana Derval, Chair & Research Director, Derval Research
Theme: Fostering Consistent And Meaningful Engagement With Customers To Build Loyalty
- Mr. Salil Vaidya, Director & Chief Marketing Officer, Dhfl Pram erica Asset Managers (Moderator)
- Mr. Abhishek Gupta, Senior Vice President & Head - Marketing, Edelweiss Group
- Ms. Donna Kher, Vice President, Direxions Marketing Solutions Pvt. Ltd.
- Mr. Vishal Dhale, Head - Sales Rewards & Recognition, Birla Sun Life Insurance Co. Ltd.