Agenda 2016
Agenda 2016
Theme : Mastering the Balance between Brand Loyalty & Payment Tender Loyalty
- Ms. Kelly Hlavinka, Loyalty Specialist
Theme: Articulate a Clean, Clear, Consistent Brand Story to Encourage Consumers to "Live the Brand"
- Mr. Sourabh Mishra, Whole - time Director and Chief Strategy Officer, Bates CHI & Partners India (Moderator)
- Mr. Vinay Bhatia, CEO - Group Loyalty & Analytics, Future Group
- Mr. Chinmai Sharma, Chief Revenue Officer, Taj Group
- Ms. Sohini Rajola, Senior VP - Head Digital Banking Group, Axis Bank Ltd.
- Mr. Vikas Choudhury, Managing Director India & VP APAC, AIMIA Inc
Theme: How To Get More Customers, The Data Driven Way?
- Mr. Bijaei Jayaraj, Founder & CEO, Loylty Rewardz Mngt Pvt. Ltd.
Theme: The Millennial Mind: How Content, Social and Digital Media Drive Brand Loyalty
- Ms. Uma Talreja, Director - Strategy, Raymond Ltd. (Moderator)
- Ms. Madhu Joshi, Director - Marketing & Communication, Accor Hotels
- Mr. Avinash Jhangiani, Managing Director - Digital & Mobility, Omnicom Media Group
- Ms. Dhanashree Sant, Executive Director - Digital, JWT India
Trend - Driven Innovation Workshop by
- Ms. Acacia Leroy, Trend Strategist, TrendWatching Asia Pacific
Theme: The Third Age Of Marketing Technology - How IoT Gives Products A Voice
- Mr. S Swaminathan, Co - Founder & CEO, Hansa Customer Equity Pvt. Ltd. (Moderator)
- Mr. Vikas Prabhu, CIO - Oil Gas & Retail, ESSAR Group
- Mr. Venkatesh Kulkarni, Head - Engineering & Technology, Loyalty, Tesco India
Theme: New Frontier in Loyalty : Why Non - traditional Industries are Now Embracing Loyalty as a Competitive Differentiator & Critical Tools for Growing Their Business by Building Consumer Advocacy
- Mr. MS Ashok, COO, Accentiv India (Moderator)
- Mr. Prem Sherin, General Manager - Marketing and Commercial Services, Ambuja Cement Ltd.
- Mr. Anil V. Pillai, Director, Terragni Consulting Pvt. Ltd.
- Mr. Brijesh Patel, Associate Director & Head, Channel Management, Dr. Reddy's Laboratories Ltd.
- Mr. Parvez Amin, President - Sales & Marketing, Jaquar & Company Pvt. Ltd. Mr. Ritesh Bhavnani, President, Snipp Interactive
Theme: Loyalty is the New Black : The Why and How of Customer Engagement
- Mr. Bijaei Jayaraj, Founder & CEO, Loylty Rewardz Mngt Pvt. Ltd. (Moderaotor)
- Mr. Arvind R P, VP Marketing & Head - New business, Marico Kaya Enterprise
- Ms. Manmeet Vohra, Director - Product Marketing & Loyalty, Tata Starbucks Ltd.
- Mr. Shivaraj Subramaniam, Chief Customer Experience Officer and Director - Central Marketing, Madura Fashion and LiFESTyle
- Mr. Jitendranath Patri, VP - Marketing & Head - Customer Loyalty, CENTRAL, Future Fashion & LiFESTyle Ltd.
- Mr. Manu Dogra, Executive Director, NetCarrots Loyalty Service
Theme : Trend - Driven Innovation
- Ms. Acacia Leroy, Trend Strategist, TrendWatching Asia Pacific
Theme: Connect Emotionally with Your Customers : Real Loyalty
- Mr. Alok Kumar, Chief Service Delivery Officer, Aircel Ltd. (Moderator)
- Ms. Sarbani Sengupta, VP - Customer Service, DHL Express India Pvt. Ltd.
- Ms. Kainaaz Chichgur, Head - Customer Service, L&T General Insurance Company Ltd.
- Ms. Rajalakshmi Vijay, Service Delivery Head, Flipkart
- Ms. Jessy Dsouza, VP - Contact Center and Alternate Channel, UTI MF
Theme: Exceeding Customer Expectation through Service Innovation with Unforgettable Customer Experience
- Ms. Rekha Nair, Head - Airport Services, GVK- Mumbai International Airport
Theme: Experiential Segmentation : A case study from the financial services industry on leveraging innovative customer segmentation approach to drive superior customer experience
- Dr. Anil V Pillai, Director, Terragni Consulting Pvt. Ltd.
Theme: The Next Frontier : Developing a Digital Customer Experience Roadmap that Aligns your Company’s CEM Strategy with your Company’s Digital Strategy
- Mr. Brian Almeida, Founder Partner & Managing Director, Strategic Caravan International Pvt Ltd. (Moderator)
- Mr. Rajesh Narayan, Director - Customer Service, Maersk Line India Pvt. Ltd.
- Mr. Nisheed Sathyanathan, Head - Customer Service, Future Retail Ltd.
- Mr. Saurabh Singh, Sr. GM - Customer Service, ICICI Bank Ltd.
- Mr. Vikas Gujral, Executive Vice President & Head - Customer Service & Operations, Max Life Insurance Co. Ltd.
Theme: What's The Secret To Happy Customers? CX Strategies to Create the Ultimate Experience
- Ms. Neeti Chaand Vadhera, VP - Customer Revenue & Retention, Tata Sky Ltd. (Moderator)
- Mr. Chandan Chhabra, Director Customer Experience, OLX India Pvt. Ltd.
- Mr. Rajesh Krishnan, VP & Head, Customer Relations, Regional Operations & Functional Training, TeamLease Services Ltd.
- Ms. Priya Kehair, VP & Head - Customer Service & Quality, Axis Bank Ltd.
- Ms. Loveena Khatwani, Chief - Client Experience Office, Edelweiss Capital
- Mr. Nandan Srivastava, Chief Customer Care Officer, Union Bank Of India
Theme: Creating the Ultimate Customer Experience through the Convergence of Loyalty and CRM
- Ms. Kamal Bajwa, Chief Customer Operations Officer, Tata Sky Ltd. (Moderator)
- Ms. Anika Agarwal, Head - Marketing, Max Bupa Health Insurance
- Mr. Amandeep Singh Munial, Director & Head - Global Service Delivery, India, ebay India Pvt. Ltd.
- Mr. Manish Dureja, Managing Director, Jet Privilege Pvt. Ltd.
- Mr. George Paul, Executive Director - Retail, Bharat Petroleum Corporation Ltd.
- Ms. Darshana Shah, CMO, Aditya Birla Health Insurance
- Mr. Shalabh Srivastava, Senior Director - Customer Experience, Flipkart.com
Theme : Loyalty, it's Personal! Five things you must Master to Earn Customer for Life!
- Mr. Michael Leander, Marketing speaker - Trainer - Consultant - Board Member, Michael Leander Company
Theme: Changing Rules of Engagement!
- Mr. Gaurav Khurana, Chief Marketing Officer and Head of Online Partnerships, PAYBACK India
Theme: Building an Enterprise Loyalty Strategy : Methods, Tools, & Best - Practices
- Mr. Praphul Misra, CEO, NetCarrots Loyalty Service (Moderator)
- Mr. Amit Sinha Roy, VP - Strategy & Marketing, Tata Communications Ltd.
- Mr. Sandeep Kulhalli VP - Retail & Marketing - Jewellery Division, Titan Company Ltd.
- Mr. Ajay Nambiar, Chief Service Officer, Emaar MGF Land Pvt. Ltd.
- Mr. Jayant Jain, VP - Marketing & Consumer Services, Head Shopper Insights, Reliance Retail Ltd.
- Mr. Vishal Dhale, VP & Head - Sales : Rewards & Recognition, Birla Sunlife Insurance Co. Ltd.
- Mr. Vikas Choudhury, Managing Director India & VP APAC, AIMIA Inc
Theme: Customer Journey Mapping as a Tool - Strategy to Innovation & scaling the customer base.
- Mr. Laxman Murugappan, Founder / Director, Academy of Customer Experience
Theme: Using Gamification to Motivate and Drive Human Behavior
- Mr. Pascal Lejolif, Senior Gamification Manager, Playbasis
Theme: Mobile / Social first' - Prioritizing Above Omnichannel and Harnessing the Full Power of Mobile / Social to Engage Customers and Drive Loyalty
- Ms. Deepali Naair, Former - CMO, Mahindra Holidays & Resorts India Ltd. (Moderator)
- Mr. Amit Madan, COO - IT & eService, Thomas Cook India Ltd.
- Mr. Rajdeep Chatterjee, Head of Digital Marketing, Microsoft Mobile Devices Group India
- Mr. Amit Purohit, Head - Digital Business, Reliance Capital Asset Management Ltd.
- Mr. Kushal Sanghvi, Business Head - Digital Solutions, Reliance Entertainment
- Mr. Rishi Sharma, Head Marketing - Customer Engagement, Digital, IP & Events, Grasim Industries Ltd, Aditya Birla Group
Theme: Creating the Ultimate Customer Experience through the Convergence of Loyalty and CRM
- Ms. Kamal Bajwa, Chief Customer Operations Officer, Tata Sky Ltd. (Moderator)
- Mr. Amandeep Singh Munial, Director & Head - Global Service Delivery, India, ebay India Pvt. Ltd.
- Mr. George Paul, Executive Director - Retail, Bharat Petroleum Corporation Ltd.
- Mr. Shalabh Srivastava, Senior Director - Customer Experience, Flipkart.com