- Mr. MS Ashok, COO, Accentiv' India
Theme : Customer Loyalty - The Next Generation Approach
- Mr. Morris Pentel, Chairman, Customer Experience Foundation
Theme: Fostering Consistent and Meaningful Relationships with Customers to Build Loyalty
- Mr. Vikas Choudhury, Managing Director India & Vice President APAC, AIMIA Inc. (Moderator)
- Mr. Somesh Chandra, Chief Operations Officer & Chief Quality Officer, Max Bupa Health Insurance
- Mr. Sanjay Tripathy, Sr. EVP - Head Marketing, Product, Digital & eCommerce, HDFC Life Insurance Co. Ltd.
- Mr. Sunder Natarajan, Vice President, Customer Retention & Customer Services, Aviva Life Insurance Company
- Mr. Nitish Tipnis, Director - Marketing & Sales, Hover Automotive India
- Ms. Sohini Rajola, Sr. VP & Head - Electronic Banking, Axis Bank Ltd.
- Mr. Vinay Bhatia, Customer Care Associate & Sr. Vice President - Marketing & Loyalty, Shopper's Stop Ltd.
Theme: Making Promise, Keeping Promises: Building Brand and Loyalty Through Customer Experience
- Mr. Alok Kumar, Chief Service Delivery Officer Aircel Ltd. (Moderator)
- Mr. Pratekk Agarwaal, Customer Experience Lead - India, Syngenta India Ltd.
- Ms. Molly Kapoor, Head- Marketing, Birla Sun Life Mutual Fund
- Ms. Aditi Verma, General Manager, Times Internet
- Mr. Yusuf Pachmariwala, Vice President - Operations, Tata AIA Life insurance Company Ltd.
Theme: Relevance Marketing and Big Data
- Mr. Hywel Evans, Vice President Analytics & Professional Services, Asia Pacific, AIMIA Inc.
Trend - CEM driving Loyalty to Customers
- Ms. Rupa Sridhar, Vice President - Solutions, Ramyam Intelligence Lab
Theme: Loyalty Marketing Trends in 2015
- Mr. Aditya Bhamidipaty, Co-Founder & CEO, eMart Solutions India Pvt. Ltd.
- 01:30 pm - 03:00 pm
TRACK B - Employee Engagement: Performance = Productivity = Profitability
Theme: I Love Transformation : How to Engage your Employees, Embrace Change and Accelerate Result
- Ms. Anuja Agarwal , Director - Global Head - Employee Engagement, Communications, CSR & Public Affairs, Deutsche Bank (Moderator)
- Ms. Padmini Mishra, Sr. VP & Global Head - HR Cox & Kings Ltd.
- Ms. Harlina Sodhi, Sr. VP - Head Employee Engagement, Communication, Diversity, Transformation & Change Management, Reliance Industries Ltd.
- Mr. Andy Lister, Chief Operating Officer, Grass Roots Group
Theme: Preamble/Intro to the track
- Mr. Praphul Misra, CEO, NetCarrots Loyalty Services
Theme: DNA of two Iconic Channel Programs
- Mr. Vivek Agnihotri, Chief Corporate Services Officer, Holcim India
Theme: What do dealers really want?
- Prof. Amit Mookerjee, Prof IIM Lucknow
Theme: Get 'Blue Collared Skilled influencers' become your 'Brand Advocates'
- Mr. Shashank Pore, Chief Marketing Officer, Polycab Wires Pvt. Ltd.
Theme: CHANNEL ENGAGEMENT - Beyond SECS (Schemes, Events, Cakes & Sojourns)
- Mr. Ashutosh Tiwari, Founder Partner, Cosmos Strategy Consultants LLP (Moderator)
- Mr. Aditya Atri, Communication and Loyalty Marketing Consultant
- Mr. Subodh Mehta, Senior Vice President - Sales & Marketing, Godrej Interio
- Mr. Amit Mookerjee, Prof, IIM Lucknow
- Mr. Manu Dogra, Executive Director, NetCarrots Loyalty Services
Theme: The Future of Loyalty : Data, Customer, Technology
- Mr. Ashok MS, COO, Accentiv' India (Moderator)
- Mr. Bidyut Nath, Head - Customer Loyalty & Analytics, Titan Industries Ltd.
- Mr. Rajit Desai, Partner - Consulting, Analytics & Intelligence, Mindshare
- Mr. Sudeepta Chaudhuri, Head - BI & Advanced Analytics, AVP, Idea Cellular Ltd.
- Mr. Shirish Krishna Handa, Sr. Vice President - Marketing & Business Development, Fun Cinemas
- Mr. Kunal Mehta, Head - IT, Trent Hypermarket Ltd.
- Ms. Uma Talreja, Chief Marketing Officer, Burger King India Pvt. Ltd.
Theme : Transformative customer loyalty - employee engagement as a catalyst for breakout performance
- Mr. Andrew Beveridge, Business Psychologist and Facilitator, Beveridge Consulting
Theme: The Rise of the Platform Marketer : Connecting CRM, Big Data, and Multichannel Customer Engagement to Enhance Profitability
- Ms. Deepali Naair, Chief Marketing Officer, Mahindra Holidays (Moderator)
- Ms. Shivani Suri Dhanda, Head Marketing, eBay India
- Ms. Kamal Bajwa, Chief Customer Operations Officer, Tata Sky Ltd.
- Mr. Ajay Nambiar, Chief Service Officer, Emaar MGF Land Ltd.
- Mr. Mufazzal Arif, AVP - Analytical Marketing, HDFC Bank
- Mr. Vivek Gangwar, National Head of Customer Service & Retail, Reliance Communications Ltd.
- Mr. Mahadevan Shankaran Iyer, Sr. VP - Customer Loyalty & Analytics, LIFESTYLE International Pvt. Ltd.
- Mr. Rahul Rana, Managing Director & Chief Executive Officer, Payback India
- Mr. Gaurav Magotra, Sr. Vice President, OgilvyOne Worldwide
Theme: What are your customers really worth?
- Ms. Sonia Khurana, Sr. VP & Head of Customer Engagement, OgilvyOne Worldwide
Theme: The Social Business: How your whole business can be involved to make social media a powerful loyalty tool
- Ms. Kate vanderVoort, Founder & CEO, Social Mediology
Theme: How Big and Deep Data can Enhance Loyalty Strategy and Enable Brands to Achieve their Long Term Goals
- Mr. S. Swaminathan, Co – Founder & CEO, Hansa Cequity (Moderator)
- Ms. Harmeet Kaur, Vice President – Marketing, DishTv India Ltd.
- Mr. Sanjaya Sarangi, VP Technology & Product Innovation, eMart Solutions India Pvt. Ltd.
- Dr. Kavita K M, Professor - Operations & Analytics at Management School, WE School
- Mr. Madhav Nene, Sr. General Manager – Marketing Services, Mahindra & Mahindra
Theme: Improving Customer Loyalty – Harnessing the Power of Analytics
- Mr. Krishnakumar Ramasubramanian, Corporate Vice President - Head of Business Performance Management & Analytics, Max Life Insurance
Theme: Your Companies Competitive Advantage : Data Analytics
- Mr. Robin Jose, Vice President and Head - Big Data Analytics, Reliance Jio Infocomm Ltd.
Theme: Beyond the Behavior - how new data sources can lift your program.
- Mr. Sandeep Mittal, Managing Director, Cartesian Consulting Pvt. Ltd.
Theme: Loyalty by Design
- Ms Marigo Raftopoulos, Director Strategic GamesLab & Partner, Enterprise Gamification Consultancy
Theme: Customer Loyalty - A right brain perspective
- Mr. Ram N, COO, Direxions Marketing Solutions
Theme: Gamification and Customer Experience - Setting up for success
- Mr. Ravi Bhamidipati, Cofounder, WorXogo
Theme: Loyalty - Marketing trends for the 21st century
- Mr. Andrew Beveridge, Business Psychologist and Facilitator, Beveridge Consulting (Moderator)
- Ms. Morris Pentel, Chairman, Customer Experience Foundation
- Mr. Bijaei Jayaraj, Founder & Chief Executive Officer, Loylty Rewardz Mngt Pvt. Ltd.
- Mr. Girish Khare, Consultant - Marketing, Grassroots India
- Mr. Upendra Namburi, VP – Strategic Planning & Business Management, SBI Cards
- Mr. Vikas Mehta, Chief Marketing Officer, Lowe Lintas & Partners