• Mr. Akash Sahai, Managing Director, India, AIMIA Inc.

Theme : Big Loyalty : Building strong customer relationships in the age of Big Data

• Mr. Rick Ferguson, VP - Knowledge Development, AIMIA Inc

Theme: The Matching Customer Expectations: Using the Four C’s of Loyalty for Improved Experience, Engagement

• Mr. G Ajay Row, Executive Director, India, AIMIA Inc. (Moderator)
• Mr. Mohit Goel, Exec. VP - Marketing & Strategy, ING Vysya Life Insurance Company Ltd.
• Ms. Dharini Mishra, Global Head - Brands, Suzlon Group
• Mr. Vinay Bhatia, Customer Care Associate & SVP Marketing & Loyalty, Shopper's Stop Ltd.
• Mr. Tushar Vyas, Managing Partner, GroupM Media India Pvt. Ltd.

Theme: Is there loyalty in your distribution channel ?

• Mr. CK Choun, MD (Services), Accentiv'®, Singapore

Theme: India Millennial Survey & Research Results

• Mr. Vikram Adige, Director Business Development, AIMIA Inc & Rick Ferguson VP Knowledge Development, AIMIA Inc

Theme: Trends and challenges in loyalty marketing

• Mr. Brian Almeida, MD, Direxions Marketing Solutions Pvt. Ltd.

Theme : The Importance of Rewards Strategy in Today's Dynamic World of Loyalty

• Mr. Amit Chawla, CEO, Reward360

Theme: Delivering Exceptional Brand Experiences to Take the Customer from Satisfied to Loyal to Advocate

• Mr. Stuart Evans, General Manager, UK, ICLP

Theme: Loyalty in Luxury - a Marketing Perspective

• Ms. Shalini Rao, Marketing Director, Taj Hotels, Resorts and Palaces

Theme: The Use of Geo-Demographic Segmentation in Increasing CRM Relevance & Effectiveness

• Mr. Sudeepta Chaudhuri, National Head - Advanced Analytics & BI Asst VP Corporate Marketing, Idea Cellular Ltd.

Theme: Leveraging Brand Experience and Maximising its Impact on Loyalty

• Mr. Pavan Padaki, Director - Insights & Creative, Integrated Brand-comm Pvt. Ltd.

Theme: Coalition and Tailor Made, is there Choice or a Demand Based on Circumstances?

• Mr. Girish Khare, Director - Marketing, Grass Roots India