Agenda 2011 | 14th The Customer FEST Show 2022

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Agenda 2011

Agenda 2011

27^th February, 2011 - Day 1
28^th February, 2011 - Day 2

Customer Loyalty Summit

08:30 am - 09:30 am
Registrations Over Breakfast & Tea

09:30 am - 09:40 am
Welcome Note And Lamp Lighting Ceremony

Mr. Akash Sahai, Managing Director, India, AIMIA Inc.

+ 09:40 am - 10:45 am
Keynote of the Day

Ms. Kelly Hlavinka,Partner, COLLOQUY

10:45 am - 11:15 am
Tea / Coffee & Networking Break

+ 11:15 am - 01:15 pm
Panel Discussion

Theme: Shaping The Future of Customer Engagement

Ms. Suzy Cox, SVP & MD, CPG & Retail Verticals, Carlson Marketing Worldwide Personalisation and multi-channel marketing as critical success factors of customer engagement
Mr. Vijay Bobba, Founding CEO & MD, i-mint
Ms. Shefali Sinha, VP - Customer Retention, Aviva Life Insurance Company India Pvt Ltd.
Mr. Subrat Pani, EVP & Business Head - Cards, Kotak Mahindra Bank Ltd.

01:15 pm - 02:00 pm
LUNCH & NETWORKING BREAK

02:00 pm - 04:00 pm
Panel Discussion

Theme: Creating Loyalty

Mr. Jayant Jain, VP, Head - Consumer Insights & Market Research, Godfrey Phillips India Ltd.
Mr. Ashok MS, COO, Accentiv' India
Mr. Chen Peng, Business Director, Carlson Marketing Worldwide
Mr. Kartikeya Kompella, Chief Strategist - CRM, Lowe Lintas

04:00 pm - 04:30 pm
TEA / COFFEE & NETWORKING BREAK

+ 04:30 pm - 06:30 pm
Panel Discussion

Theme: Brand Driven Engagement Discussion Topics

Ms. Ronita Mitra, Head - Corporate Brand Group, ICICI Bank Ltd.
Mr. Ajay Chopra, CEO, Drive India Enterprise Solutions Ltd.
Mr. Gaurav Gupta, Business Head - Strategic Planning & Utility Vehicles, General Motors (I) Pvt Ltd.

07:00 PM
4th Customer Loyalty Awards

Customer Loyalty Summit

08:30 am - 09:30 am
Registrations Over Breakfast & Tea

09:30 am - 10:30 am
Workshop

Ms. Stephanie Coyles, SVP & Chief Strategy Officer, LoyaltyOne

+ 10:30 am - 11:10 am
Keynote

Theme: Recipe for a Successful Loyalty Scheme - Lessons from the Payback way

Mr. Alexander Rittweger,CEO, Loyalty Partner GmbH

11:10 am - 11:30 am
Tea / Coffee & Networking Break

+ 11:30 am 01:00 pm
Panel Discussion

Theme: Achieving Business Growth through Customer Focus

Mr. Rajeev Agrawal, CEO, Innoviti Embedded Solutions
Mr. Sanjay Tripathy, EVP - Marketing & Direct Channels, HDFC Life Insurance Company Ltd.
Mr. Ashutosh Tiwari, Exec. VP - Strategic Marketing, Godrej Industries Ltd.

01:00 pm – 01:45 pm
LUNCH & NETWORKING BREAK

01:45 pm - 02:10 pm
Panel Discussion

Theme: Customer Analytics & Business Intelligence

Mr. Sandeep Mittal, MD, Cartesian Consulting
Mr. Dave Hamilton, Insights Director, Groupe Aeroplan LMG
Mr. Vinodh Kishna, Sr. VP - CRM & Marketing , HSBC Ltd.
Mr. N. Karthikeyan, Global Head - Customer Value Management, Analytics & BI, Mahindra Satyam & Tech Mahindra

03:45 pm - 04:15 pm
TEA / COFFEE & NETWORKING BREAK

04:15 pm - 05:45 pm
Panel Discussion

Theme: Using Social Media to Build Loyalty

Mr. Ramesh Iyengar, MD, Select Direct Marketing Communications Pvt Ltd.
Mr. Sushant Dash, VP - Marketing, Tata Global Beverages Ltd.
Mr. Rajiv Dingra, Founder & CEO, WATMedia Pvt Ltd.

05:45 PM
Conference Adjourns

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