- Mr. Akash Sahai, Managing Director, India, AIMIA Inc.
- Ms. Kelly Hlavinka,Partner, COLLOQUY
Theme: Shaping The Future of Customer Engagement
- Ms. Suzy Cox, SVP & MD, CPG & Retail Verticals, Carlson Marketing Worldwide Personalisation and multi-channel marketing as critical success factors of customer engagement
- Mr. Vijay Bobba, Founding CEO & MD, i-mint
- Ms. Shefali Sinha, VP - Customer Retention, Aviva Life Insurance Company India Pvt Ltd.
- Mr. Subrat Pani, EVP & Business Head - Cards, Kotak Mahindra Bank Ltd.
Theme: Creating Loyalty
- Mr. Jayant Jain, VP, Head - Consumer Insights & Market Research, Godfrey Phillips India Ltd.
- Mr. Ashok MS, COO, Accentiv' India
- Mr. Chen Peng, Business Director, Carlson Marketing Worldwide
- Mr. Kartikeya Kompella, Chief Strategist - CRM, Lowe Lintas
Theme: Brand Driven Engagement Discussion Topics
- Ms. Ronita Mitra, Head - Corporate Brand Group, ICICI Bank Ltd.
- Mr. Ajay Chopra, CEO, Drive India Enterprise Solutions Ltd.
- Mr. Gaurav Gupta, Business Head - Strategic Planning & Utility Vehicles, General Motors (I) Pvt Ltd.
- Ms. Stephanie Coyles, SVP & Chief Strategy Officer, LoyaltyOne
Theme: Recipe for a Successful Loyalty Scheme - Lessons from the Payback way
- Mr. Alexander Rittweger,CEO, Loyalty Partner GmbH
Theme: Achieving Business Growth through Customer Focus
- Mr. Rajeev Agrawal, CEO, Innoviti Embedded Solutions
- Mr. Sanjay Tripathy, EVP - Marketing & Direct Channels, HDFC Life Insurance Company Ltd.
- Mr. Ashutosh Tiwari, Exec. VP - Strategic Marketing, Godrej Industries Ltd.
Theme: Customer Analytics & Business Intelligence
- Mr. Sandeep Mittal, MD, Cartesian Consulting
- Mr. Dave Hamilton, Insights Director, Groupe Aeroplan LMG
- Mr. Vinodh Kishna, Sr. VP - CRM & Marketing , HSBC Ltd.
- Mr. N. Karthikeyan, Global Head - Customer Value Management, Analytics & BI, Mahindra Satyam & Tech Mahindra
Theme: Using Social Media to Build Loyalty
- Mr. Ramesh Iyengar, MD, Select Direct Marketing Communications Pvt Ltd.
- Mr. Sushant Dash, VP - Marketing, Tata Global Beverages Ltd.
- Mr. Rajiv Dingra, Founder & CEO, WATMedia Pvt Ltd.