- Mr. Akash Sahai, Managing Director, India, AIMIA Inc.
Theme: The 21st Century Customer Can Be Your Advocate or Your Enemy. The new standards for customer commitment through engagement.
- Mr. Paul Greenberg, Author of the bestseller , CRM at the Speed of Light & President ,The 56 Group, LLC
Theme: CEO's Panel Disscusion Theme : Unleasing Marketing Intelligence and Capturing Customer Loyalty
- Mr. Debashis Sarkar, Sr. Director & CMO, Max New York Life Insurance
- Mr. Saugata Gupta, CEO - Consumer Products, Marico Ltd.
- Ms. Seema Modi, Vice President - Marketing, Heinz India Pvt Ltd.
- Mr. Sumit Vohra, Director - Marketing, Proctor Gamble Hygiene & Healthcare Ltd.
- Mr. Subir Ghosh, CEO, Planet M
- Mr. Neeraj Chandra, VP & COO, Britannia Industries Ltd.
Theme: What in the world is CRM 2.0
- Mr. Paul Greenberg, Author of the bestseller, CRM at the Speed of Light & President, The 56 Group, LLC
Theme: Never mind the economy - Using CRM technologies to Improve Customer Loyalty and Profitability
- Mr. Jonathan Farmer, CRM Lead, Microsoft Asia.
Theme: Customer Loyalty : Key Challenges Success factors.
- Mr. Hemant Kaul, Executive Director, Axis Bank
- Mr. Sanjay Tripathy, Exec. VP & Head - Marketing, HDFC Standard Life Insurance
- Mr. Sanjay Addanki, Director, Google Online India Pvt Ltd.
- Mr. N Ramasubramani, Sr VP, Loyalty Marketing & Strategy, Accentiv' India
- Ms. Maitri Kumar, Head - Marketing, HSBC India
- Mr. V. Shantakumar, Corporate Advisor, Saatchi & Saatchi India
- Mr. Samik Roy, Regional Director - CRM, South Asia, Oracle Corporation
Theme: Technology in CRM / loyalty
- Mr. Vivek Chugh, VP & Head - 1 to 1 Marketing, Solutions | Digitas
Theme : Customer Loyalty - New Challenges facing Retailers
- Mr. Ajit Joshi, CEO & MD, Infiniti Retail Ltd.
- Mr. Sadashiv Nayak, CEO, Food Bazaar
- Mr. Bipin Gurnani, CEO, Promart & President, Provogue
- Mr. Suresh Singaravelu, President & Head - Real Estate Infrastructure, Reliance Retail
- Mr. Saurabh Dhoot, Director, Videocon Retail
- Mr. Thomas Varghese, CEO, Aditya Birla Retail
- Mr. Ramanujam Sridhar, CEO, Brand-comm
- Mr. Kinjal Medh, COO, Cogito Consulting
- Mr. Arvind Sharma, Chairman of India Subcontinent, Leo Burnett
- Mr. Rajiv Lal, CEO, Perspectrum
- Mr. R.K.Sinha, COO, Godrej Consumer Products
- Mr. Satish Sathyanarayana, CEO, Wunderman India Pvt. Ltd.