• Mr. Akash Sahai, Managing Director, India, AIMIA Inc.

Theme: The 21st Century Customer Can Be Your Advocate or Your Enemy. The new standards for customer commitment through engagement.

• Mr. Paul Greenberg, Author of the bestseller , CRM at the Speed of Light & President ,The 56 Group, LLC

Theme: CEO's Panel Disscusion Theme : Unleasing Marketing Intelligence and Capturing Customer Loyalty

• Mr. Debashis Sarkar, Sr. Director & CMO, Max New York Life Insurance
• Mr. Saugata Gupta, CEO - Consumer Products, Marico Ltd.
• Ms. Seema Modi, Vice President - Marketing, Heinz India Pvt Ltd.
• Mr. Sumit Vohra, Director - Marketing, Proctor Gamble Hygiene & Healthcare Ltd.
• Mr. Subir Ghosh, CEO, Planet M
• Mr. Neeraj Chandra, VP & COO, Britannia Industries Ltd.

Theme: What in the world is CRM 2.0

• Mr. Paul Greenberg, Author of the bestseller, CRM at the Speed of Light & President, The 56 Group, LLC

Theme: Never mind the economy - Using CRM technologies to Improve Customer Loyalty and Profitability

• Mr. Jonathan Farmer, CRM Lead, Microsoft Asia.

Theme: Customer Loyalty : Key Challenges Success factors.

• Mr. Hemant Kaul, Executive Director, Axis Bank
• Mr. Sanjay Tripathy, Exec. VP & Head - Marketing, HDFC Standard Life Insurance
• Mr. Sanjay Addanki, Director, Google Online India Pvt Ltd.
• Mr. N Ramasubramani, Sr VP, Loyalty Marketing & Strategy, Accentiv' India
• Ms. Maitri Kumar, Head - Marketing, HSBC India
• Mr. V. Shantakumar, Corporate Advisor, Saatchi & Saatchi India