Agenda 2008
Agenda 2008
Theme : Where's your Customer Hat? Why you need a Customer Strategy
- Dr. James Barnes, Author & Consultant - Barnes Marketing Associates INC
Theme: Relationship Marketing - Gaining Competitive advantage through Customer Relationship Management in Financial Services.
- Mr. Bert Paterson, MD, Aviva Life Insurance Company India Pvt. Ltd.
- Mr. Bhargav Dasgupta, Executive Director, ICICI Prudential Life Insurance Company Ltd.
- Mr. Sanjay Prakash, CEO, HSBC Asset Management (India) Pvt. Ltd.
- Mr. Syed Sahabuddin, MD & CEO, SBI Funds Management Pvt. Ltd.
- Mr. Neeraj Swaroop, CEO, Standard Chartered Bank
- Mr. Vaughn Richtor, MD & CEO, ING Vysya Bank
Theme: The Building blocks of Customer Strategy -12 Steps to profitable Customer Loyalty
- Dr. James Barnes, Author & Consultant - Barnes Marketing Associates INC
Theme: Punk Marketing: How to keep your loyal waiting for your step! & How to stop having captive consumers" and how to make them feel as though never want to leave you!
- Mr. Richard Laermer, Author & CEO of RLM pr - which practices that old-time gospel of punk.
Theme: Loyalty - Who Pays?
- Mr. Barry Wright, Founder, The Wright Associates, Customer Loyalty Consultant
Theme : Influencer & Trade loyalty : Best Practices
- Mr Srikant Sastri, MD & Co-founder, Solutions Integrated Marketing Services (P) Ltd.
Theme: Loyalty Practice - Indian Perspective
- Mr. Satish Sathyanarayana, CEO, Wunderman India Pvt. Ltd.
Theme: Building Customers Loyalty through Brand Mission
- Mr. Nagesh Karuturi, Country Manager - HP Indigo Digital Publishing Solutio
Theme : Creating Customer experiences which breed Loyalty (Retail Perspective)
- Mr. A. M. K. Sinha, Executive Director - Retail Sales, Indian Oil Corporation Ltd.
- Mr. Alok Tandon, Chief Operating Officer, Inox Leisure Ltd.
- Mr. Tim Eynon, CEO, Prozone & Director, Provogue (I) Ltd.
- Mr. Rajiv Agarwal, CEO & Director, Essar Telecom Retail Ltd.
- Mr. Vinay Nadkarni, CEO, Globus Stores Pvt. Ltd.
- Ms. Deepali Goenka, Director, Welspun India Ltd.
Theme : Implementing A New - Generation Loyalty Management System
- Mr. V. Sreenivasan, Head - Business & Technology Groups, ITC Infotech India Ltd.
Theme : Loyalty Programs, Data Analysis & Campaign Management
- Mr. Paul Sage, Consultant, GI Insight
Theme : Loyalty Rules: How Leaders Build Lasting Relationship
- Mr. Antoine Villeneuve, MD - Walt Disney Television International India, Walt Disney
- Mr. Madhavan Menon, MD, Thomas Cook
- Mr. A.K.Khandelwal, Chairman & MD, Bank of Baroda
- Mr. Rajnikant Patel, CEO, Bombay Stock Exchange
- Mr. Sandeep Banerjee, MD & CEO, Accor Services India
- Ms. Reetika Mehra Dalal, Executive Head, Forbes Brands, Forbes & Company Ltd.