Award Winners 2023
Award Winners 2023
19th April, 2023
Best Loyalty Program in Financial Sector – Banking
- SBI Rewardz by Loylty Rewardz
Best Loyalty Program in Financial Sector – Non – Banking
-
Privilege Club Loyalty Program
Aditya Birla Sun Life AMC Ltd.
Most Innovative Loyalty Program of the Year
- “Ambuja Abhimaan” by Ambuja Cements Ltd.
(Part of Adani Group) - Titan Encircle
TITAN COMPANY LIMITED
Most Innovative Technology Initiative of the Year
- HP India Sales Private Limited
Best Use of AI in Marketing Technology
- NOVUS LOYALTY
Clavax Technologies Private Limited
Best Loyalty Program in Auto Sector
- Hero GoodLife - Hero MotoCorp Ltd.
Best Loyalty Program in Retail Sector - Large / Multi – Brand Format
- Pantaloons Greencard Program - ABFRL
Best Loyalty Program in Retail Sector - Single / Specialty Format
- Louis Philippe - ABFRL
Best Loyalty Program in B2B/B2C Sector
- Prince UDAAN Loyalty Program
Prince Pipes and Fittings Limited - Privilege Club Loyalty Program
Aditya Birla Sun Life AMC Ltd.
Best Use of Voice of Customer
- Tata 1mg
Champion of Champions - Loyalty Program of the Year
- Pantaloons Greencard Program - ABFRL
Best Use of Technology in a Loyalty Program
- LIDSys XLII by Loylty Rewardz
Best Use of Technology to Enhance Customer Experience
- HDFC Life Insurance Company Limited
- Hansa Research Group Private Limited
- Canara HSBC Life Insurance
Best Use of Innovation in Loyalty Marketing
- NOVUS LOYALTY
Clavax Technologies Private Limited
Best Use of Data & Insights in a Transformation Project
- ICICI Prudential Life Insurance Co. Ltd.
Best Use of Data Analytics / Predictive Modelling to Enhance Customer Experience
- Lowes.com Search
Lowe’s Services India Pvt. Ltd.
Best Use of Data Analytics in Business Intelligence
- HDFC Life Insurance Company Limited
Best Use of Experiential Marketing in a Loyalty Program
- Hero GoodLife - Hero MotoCorp Ltd.
- The Lubrizol Corporation – FlowGuard Plus App
Best Customer Experience in Financial Sector – Banking
- HDFC Bank
Best Customer Experience in Financial Sector – Non-Banking
- Reliance General Insurance Co. Ltd.
- ACKO General Insurance Ltd.
Best Marketing Technology Stack of the Year
- Bajaj Allianz Life Insurance Co. Ltd. (Marketing Team)
Best Influencer Marketing Campaign
- Akkado Loyalty
MERINO HUMRAHI
Best Integrated Media Campaign
- Pantaloons Greencard Program - ABFRL
- BookMyShow
Best Customer Experience in B2C Sector
- Premium Experience Hub
Hansa Cequity and Mahindra Auto
Best Omni-channel Customer Experience Initiative
- Healthians
Best Contactless Service Experience
- Bajaj Allianz Life Insurance Co. Ltd. (CX Team)
Best Use of Technology in a Contact Centre
- Cleartrip
Best Use of Customer & Data Analytics in Loyalty Program
- Senco Gold & Diamonds
- Reliance Retail Ltd, Value Format
Best Data / Analytics Team of the Year
- “AB Inbev Growth Analytics Center” & “Finance Analytics"
- ICICI Prudential Life Insurance Co. Ltd.
Best Use of Mobile to Enhance Customer Experience
- HP India Sales Private Limited
- ICICI Prudential Life Insurance Co. Ltd.
Best Use of Experiential & Innovative Media
- South Indian Bank
Best Customer Service Initiative
- ICICI Lombard GIC Ltd.
- L&T Finance
Best Customer Experience Vendor / Consultant
- QDegrees
Best Customer Experience Transformation
- Standard Chartered Global Business Services
(UAE - India Hub Client Care Centre) - Apollo Hospitals Enterprise Ltd.
Best Customer Experience in Services Sector
- SRL Ltd.
- Angel One
Best Customer Engagement Strategy Initiative
- The Big Experience - Scorpio-N
Hansa Cequity and Mahindra Auto
Best Customer Centric Culture
- HDFC Life Insurance Company Limited
- HDFC Bank
Best Customer Centric Company
- IndiaFirst Life Insurance Co. Ltd.
- M3M India Pvt Ltd.
- ManipalCigna Health Insurance Company Limited
Best Use of Gamification to Enhance Loyalty
- Hero GoodLife - Hero MotoCorp Ltd.
Best Regional Loyalty Marketing Campaign
- Reliance Retail Ltd., Value Format
Best Promotional / Shopper Marketing Campaign
- 750 Pe 75 Cashback - Independence Day Offer
d2h, DishTV India Ltd.
Best Use of Relationship Marketing in a Loyalty Program – B2B / B2C Sector
- Super Customer Week
Max Life Insurance
Best Use of Innovation to Enhance Customer Experience
- AMP SIP Calculator
Hansa Cequity & Nippon India Mutual Funds
Best Contact Centre
- Standard Chartered Global Business Services
(UAE - India Hub Client Care Centre)
Best Use of Webchats / AI / Robotics to Enhance Customer Experience
- Bajaj Allianz Life Insurance Co. Ltd. (CX Team)
Best Digital Customer Experience Initiative / Campaign
- PNB Housing Finance Ltd.
Best Use of Mobile in a Loyalty Program
- IN Loyalty Program
Hansa Cequity and Inorbit
Best Use of Insights to Enhance Customer Experience
- 7 HD Channels FREE
d2h, DishTV India Ltd. - Corteva ROOTS- Corteva Agriscience
Best Use of Direct Marketing in a Loyalty Program
- Federal Rewards by Loylty Rewardz
Best Use of Contests / Promotions in a Loyalty Program
- Pantaloons Greencard Program - ABFRL
Best Sales Enablement Technology
- Customer Experience Platform (CEP)
Tata Tele Business Services
Best Rewards Program
- Pantaloons INSIGNIA Program - ABFRL
Best Channel Loyalty Program
- JSW Privilege Club
JSW Steel Limited
Best Data Enablement Campaign in a Loyalty Program
- ICICI Prudential Life Insurance Co. Ltd.
Best Use of Conversational Bot / Tool to Enhance Customer Experience
- Chatbot – Dia
d2h, DishTV India Ltd. - Bajaj Allianz Life Insurance Co. Ltd. (Marketing Team)
Customer Experience Team of the Year
- SBI Cards & Payment Services Limited
- M3M India Pvt. Ltd.
Loyalty Team of the Year
- Team Privilege Club