Award Winners 2022 Award Winners 2022 11th May, 2022 The Customer Fest Awards 2022 Best Customer Experience in Financial Sector - Banking DBS Bank (India) Limited Best Customer Experience in Financial Sector - Non - Banking ICICI Lombard GIC Ltd. Best Customer Experience in B2C Sector Eureka Forbes Ltd. Best Customer Experience in Services Sector Apollo Hospitals Enterprise Ltd. Best Use of Innovation in Loyalty Marketing MOTHERHOOD DELIGHTS MOTHERHOOD HOSPITALS Parryware Utsav Roca Bathroom Products Pvt. Ltd. Best Use of Data & Insights in a Transformation Project Hinduja Global Solutions Best Influencer Marketing Campaign Bharti AXA Life Insurance Company Limited Best Use of Relationship Marketing in a Loyalty Program – B2B Privilege Club Loyalty Program - Aditya Birla Sun Life AMC Ltd. Best Use of Relationship Marketing in a Loyalty Program – B2C E- Super Customer Week Max Life Insurance Best Use of Experiential / Live Marketing in a Loyalty Program Kohler Gracious Living Club Kohler India Corporation Pvt. Ltd. Best Use of Customer & Data Analytics in Loyalty Program Levi Strauss India Pvt. Ltd. Best Use of Data in Marketing Analytics AB Inbev Growth Analytics Center (Marketing Analytics – MROI) Best Contact Centre Standard Chartered - India Client Care Centre ICICI Prudential Life Insurance Co. Ltd. Best CRM Program TITAN COMPANY LIMITED Best Use of Innovation to Enhance Customer Experience HP India Sales Private Limited "Ambuja Kawach" By Ambuja Cements Ltd. Best Use of Direct Marketing in a Loyalty Program Federal Rewards by Loylty Rewardz Best Use of Voice of Customer IndiaFirst Life Insurance Co. Ltd. Tata Power Delhi Distribution Ltd. Best Loyalty Program in Retail Sector - Large / Multi – Brand Format Shoppers Stop Limited Best Loyalty Program in Retail Sector - Single / Specialty Format Paradise Circle by Loylty Rewardz Best Loyalty Program in Financial Sector - Banking SBI Rewardz by Loylty Rewardz Best Loyalty Program in Financial Sector - Non - Banking Privilege Club Loyalty Program - Aditya Birla Sun Life AMC Ltd. Best Loyalty Program in Auto Sector Honda Joy Club Honda Motorcycle & Scooter India Pvt. Ltd. Empower Supermiles Mahindra & Mahindra Spares Business Unit Best Loyalty Program in B2B Sector Privilege Club Loyalty Program - Aditya Birla Sun Life AMC Ltd. Best Contactless Service Experience Chatbot – DIA d2h, DishTV India Ltd. Bajaj Allianz Life Insurance Co. Ltd. Best Use of Data Analytics / Predictive Modelling to Enhance Customer Experience AB Inbev Growth Analytics Center (Digital Route to Market) SBI Cards and Payment Services Limited Best Use of Technology in a Contact Centre DBS Bank (India) Limited Motilal Oswal Financial Services Best Sales Enablement Technology Video Money Maximizing Meeting (VMMM) Reliance Nippon Life Insurance Most Innovative Technology Initiative of the Year ICICI Lombard GIC Ltd. Best Channel Loyalty Program Prince UDAAN Loyalty Program Prince Pipes and Fittings Limited JSW Privilege Club JSW Steel Limited Best Use of CSR Initiative Linked to Loyalty Dish TV Best Influencer Marketing Platform Gulf Master Scan Gulf Oil India The Lubrizol Corporation – FlowGuard Plus App Best Customer Centric Company DBS Bank (India) Limited Best Use of Technology in a Loyalty Program Lowe’s Services India Pvt. Ltd. Unifynd Technologies Customer Experience Team of the Year Hansa Research Group Private Limited M3M India Pvt. Ltd. Best Customer Experience in B2B Sector CO OYO Best Loyalty Program in Auto Sector Akkado Loyalty Honda Joy Club Best Use of Experiential / Live Marketing in a Loyalty Program Akkado Loyalty Kohler Gracious Living Club Best Customer Service Initiative Speed Dial Partner for Life Max Life Insurance Best Customer Centric Culture Eureka Forbes Ltd. ManipalCigna Health Insurance Company Limited Best Use of Technology to Enhance Customer Experience SBI General Insurance Best Use of Data Analytics in Business Intelligence HDFC Life Insurance Company Limited Corteva ROOTS- Corteva Agriscience Best Customer Experience Transformation Apollo Hospitals Enterprise Ltd. Best Omni-channel Customer Experience Initiative Titan Company Ltd. Mahindra & Mahindra and Hansa Cequity Best Use of Webchats / AI / Robotics to Enhance Customer Experience Chatbot – DIA d2h, DishTV India Ltd. Best Rewards Program Hero GoodLife - Hero MotoCorp Ltd. Best Card Based Loyalty Program BESTSELLER India Loyalty Team of the Year Hero GoodLife – Hero MotoCorp Ltd. Best Digital Customer Experience Initiative ICICI Lombard GIC Ltd. Online Recharge & Self Help d2h, DishTV India Ltd. Tata Power Delhi Distribution Ltd. Best Use of Conversational Bot / Tool to Enhance Customer Experience Bajaj Allianz Life Insurance Co. Ltd. Best Use of Insights to Enhance Customer Experience DBS Bank (India) Limited SBI Cards and Payment Services Limited Best Use of Training in a Contact Centre Standard Chartered - India Client Care Centre Best Use of Voice of Customer TATA CLiQ Tata Motors Limited Best Promotional / Shopper Marketing Campaign Khushiyon ka Weekend d2h, DishTV India Ltd. Previous Year's Award Winners 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008
