Award Winners 2020
Award Winners 2020
5th February, 2020
Best Loyalty Program in Retail Sector: Large / Multi Brand Format
-
First Citizen
Shoppers Stop Ltd.
Best Loyalty Program in Retail Sector: Single / Specialty Format
-
Bata Club
Bata India Ltd.
Best Loyalty Program in Financial Sector: Banking
- SBI Rewardz by Loylty Rewardz
Best Loyalty Program in Financial Sector: Non-Banking
- Privilege Club
Aditya Birla Sun Life AMC Limited - Shop and Smile
SBI Card
Best Loyalty Program in Auto Sector
- eMPOWER
Mahindra and Mahindra Ltd. - Honda Joy Club
Honda Motorcycle and Scooter India Pvt. Ltd.
Best Loyalty Program in B2B Sector
- Privilege Club
Aditya Birla Sun Life AMC Limited - Aasman, Anand & Home Minister
Ambuja Cements Ltd.
Best Loyalty Program in Services Sector
- PVR Privilege
PVR Ltd.
Best Customer Experience in Financial Sector: Non-Banking
- Shriram Life Insurance Co. Ltd.
Best Customer Experience in Services Sector
- ICICI Lombard General Insurance Co. Ltd.
Best Customer Experience in Utilities Sector
- Indraprastha Gas Limited
Best Customer Experience in B2B Sector
- Tata Astrum
HR Sheets & Coils
Best Customer Experience in B2C Sector
- Dell Gaming
Dell India
Best Customer Experience in Retail Sector: Single / Specialty Format
- Bata India Limited
Best Use of Data Analytics / Predictive Modelling to Enhance Customer Experience
- Lowe’s Services India Pvt. Ltd.
Best Small Idea, Big Impact Communication of the Year
- Cipla Limited
Best Direct-to-Consumer PR Campaign of the Year
- Tata AIA Life Insurance Company Limited
Best Multi-Channel Communication of the Year
- Ion Exchange (India) Ltd.
Best Use of Gamification to Enhance Loyalty
- Titan Encircle Program
Best Use of Insights to Enhance Customer Experience
- You Promise We Resume
d2h - Project Umbrella
HP India Sales Pvt. Ltd. – Customer Support
Best Use of Relationship Marketing in a Loyalty Program – B2B
- Johnson Nayak
H & R Johnson (India) Division
Best Use of Relationship Marketing in a Loyalty Program – B2C
- FIRST CITIZEN
SHOPPERS STOP LTD.
Best Use of Direct Marketing in a Loyalty Program
- Loylty Rewardz
Best Use of Mobile in a Loyalty Program
- Club Apparel
Reciproci
Best Use of Technology in a Loyalty Program
- Corteva ROOTS
Corteva Agriscience - Shop Remarketing
InterMiles
Best Use of Innovation In Loyalty Marketing
- Virtual Reality - Super Customer Week
Max Life Insurance Co. Ltd.
Best Use of Mobile to Enhance Customer Experience
- DBS Bank India Limited
Best Customer Service Initiative
- Ambuja Cements Ltd.
Best Customer Centric Company
- L&T Realty Ltd.
Best Engagement for a Targeted Community
- Vascon Goodlife
Best Customer Centric Employee Engagement
- Hilti India Pvt. Ltd.
Best Use of Data Analytics in Business Intelligence
- HDFC Life Insurance Company Limited
Best Use of Data & Insights in a Transformation Project
- Hinduja Global Solutions Ltd.
Best Use of AI in Marketing Technology
- Content Team
OYO Hotels and Homes
Best Use of Data in Marketing Analytics
- Hotels Re-Marketing Campaign
InterMiles
Best Sales Enablement Technology
- SAATHI
SBI Life Insurance Co. Ltd.
Best Influencer Marketing Platform
- Legrand Rishton Ki Udaan
Best Influencer Marketing Campaign
- Dell Gaming
Dell India
Best Event-led PR Campaign of the Year
- NetApp India
Best Event & Experiential Marketing Communication of the Year
- Reliance General Insurance Company Limited
Terragni Customer Centric Team of the Year
- Bajaj Allianz Life Insurance Company
Terragni Customer Centric Company of the Year
- DBS Bank India Limited
Best Promotional / Shopper Marketing Campaign
- FIRST CITIZEN
SHOPPERS STOP LTD.
Best Integrated Media Campaign
- Loyalty Ki Royalty
d2h - Supercoin
Flipkart Internet Pvt. Ltd.
Best Use of Contests / Promotions in a Loyalty Program
- Big Bazaar Profit Club (Future Group)
- Passport To Free Flight Campaign
InterMiles
Best Channel Loyalty Program
- Privilege Club
Aditya Birla Sun Life AMC Limited Unnati
Gulf Oil Lubricants India Ltd.
Best Customer Engagement Strategy for a Female Audience
- Aditya Birla Health Insurance Co. Limited
Best Customer Experience Transformation
- Customer Advisory Team
Max Life Insurance Co. Ltd. - Tata Pravesh
Tata Steel Limited - Eureka Forbes Limited
Best Contact Centre
- DBS Bank India Limited
Best Customer Experience Vendor / Consultant / Service Provider
- HANSA RESEARCH
- QDegrees Services Pvt. Ltd.
Best Use of Conversational Bot / Tool to Enhance Customer Experience
- Aditya Birla Health Insurance Co. Limited
Best Use of Voice of Customer
- L&T Realty Ltd.
- Citibank India
Best Card Based Loyalty Program
- Big Bazaar Profit Club (Future Group)
Best Customer Centric Culture
- DBS Bank India Limited
- Edelweiss Wealth Management
- Nestle India Ltd.
Best Rewards Program
- Supercoin
Flipkart Internet Pvt. Ltd. - Shop and Smile
SBI Card - Accelerate 4.0
Apollo Tyres Ltd.
Best Use of Brand Advocacy in a Campaign
- Enrich
Most Innovative Loyalty Program of the Year
- Master Scan Program
Gulf Oil Lubricants India Ltd.
Best Data Enablement Campaign in a Loyalty Program
- Flight Activation Campaign
InterMiles
Champion of Champions – Loyalty Program of the Year
- Master Scan Program
Gulf Oil Lubricants India Ltd.
Loyalty Team of the Year
- TimesPoints
- FIRST CITIZEN
SHOPPERS STOP LTD.
Best In House Corporate Communication & PR Team of the Year
- BLK Super Speciality Hospital
Customer Experience Team of the Year
- DBS Bank India Limited
- Edelweiss Wealth Management
Best Data /Analytics Team of the Year
- Lowe’s Services India Pvt. Ltd.
Best Use of Technology to Enhance Customer Experience
- Edelweiss SME Lending (Salary Advance Team)
- Tata Motors Ltd.
Best Digital Customer Experience Initiative
- Reliance General Insurance Company Limited
- IIFL Securities Ltd.
- Bajaj Allianz Life Insurance Company
Best Use of Technology in a Contact Centre
- YES BANK
Most Innovative Technology Initiative of the Year
- Tricog Health India Pvt. Ltd.
- TATA SIA AIRLINES LTD. (Vistara)
Best Internal Publication of the Year
- Aditya Birla Fashion and Retail Ltd.
Best Use of Data Analytics in Predictive Modelling
- Canara HSBC Oriental Bank of Commerce Life Insurance Co. Ltd.
- Aditya Birla Health Insurance Co. Limited
Best B2B Payments Solution Provider of the Year
- FSS (Financial Software and Systems)
Best Alternative or Digital Payments Program of the Year
- ICICI Prudential Life Insurance Co. Ltd.
Best Corporate Film & Video of the Year
- SBI General Insurance Company Limited
Best Corporate Website of the Year
- Afcons Infrastructure Ltd.
Best CSR Communication of the Year
- Dell Technologies India
Best B2B PR Campaign of the Year
- Eaton Technologies Pvt. Ltd., India
Best Annual & CR Report of the Year
- ICICI Securities Ltd.
Best Product Launch / Re-Launch PR Campaign of the Year
- Edelweiss Mutual Fund
Best Regional PR Campaign of the Year
- TANISHQ
PR Champion of the Year – Brand
- Amway India Enterprises Private Limited
- ALTBalaji
Corporate Communications Champion of Champions
- Corporate Communications Team,
SBI General Insurance Company Limited
Best Communication Strategist of the Year
- Mr. Mahesh Jayaram, Director – Corporate Communications, Dell Technologies India
Most Creative Corporate Communications Professional of the Year
- Mr Bivabasu Kumar, Head – Corporate Communication, Afcons Infrastructure Ltd.