Award Winners 2019
Award Winners 2019
4th February, 2019
Best Loyalty Program in Financial Sector: Banking
- Axis Bank Ltd.
- SBI Rewardz
Best Loyalty Program in Financial Sector: Non-Banking
- SBI Card
Best Loyalty Program in Retail Sector: Large / Multi – Brand Format
- Shoppers Stop Ltd.
Best Loyalty Program in Retail Sector: Single / Specialty Format
- Big Bazaar Profit Club (Future Group)
Best Loyalty Program in Auto Sector
- Hero Motocorp Ltd.
- Gulf Oil Lubricants India Ltd.
Best Loyalty Program in Oil & Gas
- Indian Oil Corporation Ltd.
(XTRAPOWER Program)
Best Loyalty Program in B2B Sector
- JK Lakshmi Cement Ltd.
Best Loyalty Program in Services Sector
- Sheraton Grand Bengaluru Whitefield Hotel & Convention Center
Best Use of Relationship Marketing in a Loyalty Program – B2B
- Wonder Cement
Best Use of Relationship Marketing in a Loyalty Program - B2C
- Monsanto Holdings Pvt. Ltd.
Best Use of Direct Marketing in a Loyalty Program
- Aditya Birla Fashion and Retail (Pantaloons)
Best Use of Mobile in a Loyalty Program
- HP Re-Fuel Digital
Hindustan Petroleum India Ltd. - Dr. Reddy's Laboratories
Best Promotional/ Shopper Marketing Campaign
- Shoppers Stop Ltd.
Best Use of Brand Advocacy /Influencer Campaign
- TATA GURU Loyalty Program
- TATA MOTORS LTD
- HDFC Life Insurance Company Ltd.
Best Use of Partnership in a Loyalty Program
- Max Get More by Loylty Rewardz
- PAYBACK India
- JetPrivilege & IndianOil Partnership
Jet Privilege Pvt. Ltd.
Best Card Based Loyalty Program
- Big Bazaar Profit Club (Future Group)
- Westside
Best Data/ Analytics Team of the Year
- PAYBACK India
Champion of Champions – Loyalty Program of the Year
- Aditya Birla Sun Life Mutual Fund
- Shoppers Stop Ltd.
Best Use of Gamification to Enhance Loyalty
- Myntra Insider
Most Innovative Technology Initiative of the Year
- Adsyndicate Services Pvt. Ltd.
Best Use of CSR Initiative Linked to Loyalty
- HP India Sales Pvt. Ltd.
- Strategic Caravan International Pvt. Ltd.
Best Use of Contests / Promotions in a Loyalty Program
- Loylogic Technologies
- Dream Come True Contest
- Jet Privilege Pvt. Ltd.
Best Use of Technology in a Loyalty Program
- Legrand India
- Corteva Agriscience™ – Agricultural Division of DowDuPont
- Cabin Upgrade using JPMiles or E-Vouchers
Jet Privilege Pvt. Ltd.
Best Use of Experiential & Innovative Media
- Reliance General Insurance Company Ltd.
Best Use of Experiential / Live Marketing in a Loyalty Program
- Charminar UNNATi, HIL Ltd.
Most Innovative Loyalty Program of the Year
- Myntra Insider
Best Use of Innovation in Loyalty Program
- Usage of Voice Technology to connect with its members
- Jet Privilege Pvt. Ltd.
Best Use of Data Analytics in Business Intelligence
- HDFC Life Insurance Company Ltd.
Best Use of Data Analytics in Customer Analytics
- Lowe's Services India Pvt. Ltd.
- Decathlon Sports India
Best Use of Data Analytics in Predictive Modelling
- Tech Mahindra Ltd.
- Shoppers Stop Ltd.
Best Use of Customer and Data Analytics in Loyalty Program
- Westside
- SPAR Hypermarket (India)
- Driving Air Redemption to its members with data in real time
Jet Privilege Pvt. Ltd.
Best Channel Loyalty Program
- Club Concierge Services (India) Pvt. Ltd.
- Aditya Birla Sun Life Mutual Fund
Best CRM Program
- Apollo Hospitals Enterprise Ltd.
- Relive 2018
Jet Privilege Pvt. Ltd.
Best Rewards Program
- Axis Bank Ltd.
Loyalty Team of the Year
- Team Max Get More - Loylty Rewardz
Best Customer Experience Award of the Year: Banking
- Citibank NA
Best Customer Experience Award of the Year: Non-Banking
- Reliance Nippon Life Asset Management Ltd.
Best Experience in Retail Sector – Large/Multi Brand Format
- Shoppers Stop Ltd.
Best Customer Experience in B2B Sector
- Legrand India
Best Customer Experience in B2C Sector
- HP India Sales Pvt. Ltd.
Best Customer Experience in Services Sector
- Tata AIA Life Insurance Company Ltd.
- Karvy DigiKonnect Ltd.
Best Digital Customer Experience Initiative
- ICICI Lombard General Insurance Company Ltd.
- Westside
- Service Management Portal (SMP)
Vodafone Idea Limited
Best Customer Centric Company
- Future Generali India Insurance Company Ltd.
Best Omni-Channel Customer Experience Initiative
- Croma
Best Use of Voice of Customer
- Edelweiss - Personal Wealth Advisory
- Aditya Birla Sun Life Insurance Company Ltd.
Best Customer Centric Employee Engagement
- Tata AIA Life Insurance Company Ltd.
- Shaadi.com
Best Customer Experience Vendor / Consultant / Service Provider
- QDegrees Services Pvt. Ltd.
Best Contact Centre
- Reliance General Insurance Company Ltd.
- DBS Bank
Best Use of Technology in a Contact Centre
- IndiaFirst Life Insurance Company Ltd.
Best Use of Innovation to Enhance Customer Experience
- Bajaj Allianz Life Insurance Company Ltd.
- Lenovo India Services
Best Use of Technology to Enhance Customer Experience
- Aditya Birla Health Insurance
- ICICI Lombard General Insurance Company Ltd.
- IIFL Securities Ltd.
- 'KhUshi'- India's 1st Insurance AI App
PNB MetLife India Insurance Co. Ltd.
Best Customer Experience Transformation
- Dialog Axiata PLC
- Aditya Birla Health Insurance
Best Use of Insights to Enhance Customer Experience
- Citibank NA
- Customer Experience Launch Readiness (CXLR)
Vodafone Idea Limited
Best Customer Centric Culture
- Dialog Axiata PLC
Best Customer Service Initiative
- Aditya Birla Sun Life Insurance Company Ltd.
- Flipkart Internet Pvt. Ltd.
- Frontline Empowerment Initiative (FEI)
Vodafone Idea Limited
Best Use of Data Analytics / Predictive Modelling to Enhance Customer Experience
- HDFC Bank Ltd.
- DBS Bank
- Flipkart Internet Pvt. Ltd.
- Immersive Analytics
Tata Consultancy Services - Analytics & Insights
Best Customer Experience Leader
- Mr. Kowshik Bhattacharjee, Sr. GM - Customer Experience, Apollo Hospitals Enterprise Ltd.
- Captain. Akhilesh Saxena, VP – Global Service Delivery & Customer Experience, TATA COMMUNICATIONS