Award Winners 2018
Award Winners 2018
1st February, 2018
Best Loyalty Program in Retail Sector - Large / Multi – Brand Format
- Shoppers Stop Ltd.
Best Loyalty Program in Retail Sector - Single / Specialty Format
- Westside
Best Loyalty Program in Financial Sector - Banking
- SBI Rewardz
- Axis Bank Ltd.
Best Loyalty Program in Financial Sector – Non Banking
- SBI Card
- Aditya Birla Capital Ltd.
Best Loyalty Program in B2B Sector
- Aditya Birla Sun Life Mutual Fund - Channel Loyalty Program - "Privilege Club"
- Hindustan Petroleum Corporation Limited
- Syngenta India Limited – "Pragati Program"
Best Loyalty Program in Service Sector
- Lemon Tree Hotels
Best Loyalty Program in Auto Sector
- Mahindra & Mahindra Ltd. (Automotive Division)
- Tata Motors Champion Program
Best Loyalty Program in Oil & Gas Sector
- Indian Oil Corporation Ltd.
Best Use of Relationship Marketing in a Loyalty Program – B2B
- Charminar UNNATI, HIL Ltd.
- Aditya Birla Sun Life Mutual Fund - Channel Loyalty Program - "Privilege Club"
Best Use of Social Media to Enhance Loyalty
- Aditya Birla Fashion And Retail Ltd. – PANTALOONS
Best Use of Mobile in a Loyalty Program
- IndoAsian
Best Use of Data Analytics in Business Intelligence
- Raymond Rewards
- Max Get More by Loylty Rewardz
Best Use of Customer and Data Analytics in Loyalty Program
- Mobiquest
- Shoppers Stop Ltd.
- Kaya Ltd.
Best Use of Data Analytics in Predictive Modelling
- Godrej Consumer Products Ltd.
- Jet Privilege Pvt. Ltd. (Hotel Lookalike Campaign)
Best Use of Experiential / Live Marketing in a Loyalty Program
- Cipla Health Ltd.
- Birla Cellulose - Grasim Industries Ltd.
- Rewardport for Reliance Retail
Best Use of Relationship Marketing in a Loyalty Program – B2C
- Portea
Best Use of Technology in a Loyalty Program
- Legrand
Best Regional Loyalty Marketing Campaign
- Aditya Birla Fashion And Retail Ltd. – PANTALOONS
Best Use of Brand Advocacy /Influencer Campaign
- Mahindra & Mahindra – Farm Division
- SHELL LUBRICANTS - ADVOCACY CIRCLE
Best Use of Innovation in Loyalty Marketing
- Shoppers Stop Ltd.
- Jet Privilege Pvt. Ltd.
Best Use of Contests / Promotions in a Loyalty Program
- Jet Privilege Pvt. Ltd. - JPMiles Back / Redemption Re-Marketing
- Jet Privilege Pvt. Ltd. - Jet Airways ICICI Bank International Spends Campaign
- Tata Motors Guru Program
Best Card Based Loyalty Program
- The Lalit Loyalty
- PAYBACK
Best Promotional / Shopper Marketing Campaign
- Jet Privilege Pvt. Ltd.
- Dish TV India Ltd.
Best Channel Loyalty Program
- Dr. Reddy's Laboratories Ltd.
- DuPont Pioneer
Best Use of Gamification to Enhance Loyalty
- Jet Privilege Pvt. Ltd.
Best CRM Program
- The Future Group
- HDFC Life
Best Use of Partnership in a Loyalty Program
- PAYBACK
Best Integrated Media Campaign
- Crocs India Pvt. Ltd.
Best Use of Direct Marketing in a Loyalty Program
- Shopper's Stop Ltd.
- Jet Privilege Pvt. Ltd.
Best Real-time Governance
- Karvy DigiKonnect Ltd.
Best Use of CSR Initiative Linked to Loyalty
- Raymond Rewards
- 'Points for People'
An Initiative of Tata Trusts
Most Innovative Loyalty Program of the Year
- Sobha Ltd.
Powered by Customer Inspire
Best Rewards Program
- Axis Bank Ltd.
- UTI Mutual Fund
Champion of Champions - Loyalty Program of the Year
- Axis Bank Ltd.
Loyalty Team of the Year
- Team Max Get More
Best Customer Experience Award of the Year :-
Retail Sector - Large / Multi - Brand Format
- Shoppers Stop Ltd.
Retail Sector - Single / Specialty Format
- The World of Titan (Titan Co. Ltd.)
Banking
- Jet Privilege Pvt. Ltd.
(cards.jetprivilege.com)
Non-Banking
- India Infoline Ltd.
B2B Sector
- Vodafone Business Services - Wired Line Business
Services Sector
- Adlabs Entertainment Ltd.
Best Customer Service Initiative
- ICICI Lombard General Insurance Co. Ltd.
- Vodafone Business Services – IoT
- Max Life Insurance
Best Use of Innovation to Enhance Customer Experience
- Citibank N.A.
- Jet Privilege Pvt. Ltd.
Best Use of Innovation to Enhance Customer Experience
- Reliance Nippon Life Asset Management Ltd.
- Birla Sun Life Insurance Company Ltd.
Best Use of Insights to Enhance Customer Experience
- Future Generali India Insurance Co. Ltd.
- Dell India Pvt. Ltd.
Best Digital Customer Experience Initiative
- Bajaj Allianz Life Insurance Co. Ltd.
- SpiceJet Ltd.
- Hindustan Petroleum Corporation Limited
Best Customer Experience Transformation
- Vodafone Business Services – IoT
- Mahindra & Mahindra Ltd. (Automotive Division)
Best Omni-Channel Customer Experience Initiative
- Infiniti Retail Ltd.
Best Customer Centric Employee Engagement
- Future Generali India Insurance Co. Ltd.
- Asian Paints Ltd.
- Raymond Rewards
Best Use of Technology to Enhance Customer Experience
- DuPont Nutrition & Health
- 'conVRse'
- PNB MetLife
Yes Bank
Best Use of Data Analytics / Predictive Modelling to Enhance Customer Experience
- Flipkart Internet Pvt. Ltd.
Best Customer Experience Vendor / Consultant / Service Provider
- Stakeholder Management Kantar IMRB
Best Emerging Contact Centre of the Year
- Karvy DigiKonnect Ltd.
Best Contact Centre
- ICICI Lombard General Insurance Co. Ltd.
- Axis Bank Ltd.
Best Customer Centric Culture
- Edelweiss Wealth Management
- Aditya Birla Sun Life Insurance Company Ltd.
Best Customer Centric Company
- VFS Global
The Terragni - Customer Centric Company of the Year
- VODAFONE BUSINESS SERVICES
The Terragni - Customer Centric Team of the Year
- ICICI Lombard General Insurance Co. Ltd.
Customer Experience Leader of the Year
- Mr. Dinesh Bhasin, Vice President, Head – Customer Care, Domestic & International Business, PVB, Tata Motors Ltd.
- Ms. Surekha Desai, SVP - VBS Customer Service, Vodafone Business Services
Customer Experience Team of the Year
- ICICI Lombard General Insurance Co. Ltd.