Award Winners 2017
Award Winners 2017
8th February, 2017
Best Loyalty Program in Retail Sector - Large / Multi – Brand Format
- Aditya Birla Fashion And Retail Ltd. – "PANTALOONS"
Best Loyalty Program in Retail Sector - Single / Specialty Format
- Big Bazaar Profit Club (Future Group)
- Kaya Limited
Best Loyalty Program in Financial Sector - Banking
- State Bank Rewardz
Best Loyalty Program in Financial Sector – Non Banking
- Birla Sun Life Ins Co. Ltd. - "Rewards & Recognition Team"
- UTI Mutual Fund
- SBI Card
Best Loyalty Program in Automotive Sector
- Mahindra & Mahindra Ltd (Automotive) "Uday Engagement Program"
Best Loyalty Program in B2B Sector
- Tata Technologies Pvt. Ltd.
- Syngenta India Limited – "Pragati Program"
Best Loyalty Program in Service Sector
- Jet Privilege Pvt. Ltd.
Best use of Social Media to Enhance Loyalty
- Shoppers Stop Ltd.
- Raymond Rewards
Best Use of Mobile Within a Loyalty Strategy
- mPoint by Max Get More
- Axis Bank Ltd. - "Axis eDGE Rewards"
Best use of Technology in a Loyalty Program
- Essar Fleet Plus
- Birla Cellulose – "Grasim Industries Ltd."
Best Use of Innovation in Loyalty Marketing
- Portea
- Jet Privilege Pvt. Ltd. - "One click to free flights"
Best Promotional / Shopper Marketing Campaign
- Raymond Rewards
- Jet Privilege Pvt. Ltd. - "Purchase of Miles"
Best Use of CSR Initiative Linked to Loyalty
- Hewlett-Packard India Sales Private Limited - "HP Planet Partners Rewards Program"
Champion of Champions - Loyalty Program of the Year
- Jet Privilege Pvt. Ltd.
Best Loyalty Program in Real Estate Sector
- Oberoi Realty Ltd.
Hansa Cequity Customer's Choice Loyalty Award
- Flipkart Internet Pvt. Ltd.
Customer's Choice Award
- Tata Motors Ltd.
Best Use of Partnership in a Loyalty Program
- Axis Bank Ltd. - "Axis eDGE Rewards"
- PAYBACK India
Best Direct Marketing Campaign
- Dish TV
- Shoppers Stop Ltd.
Best Integrated Media Campaign
- TATA Starbucks Pvt. Ltd.
- Raymond Rewards
Best Use of Data Analytics in Business Intelligence
- Max Get More
Best CRM Program
- Peter England
Best Use of Data Analytics in Predictive Modelling
- Hexaware Technologies
- Mahindra & Mahindra Limited (Automotive)
- Shoppers Stop Ltd.
Best Use of Customer and Data Analytics in Loyalty Program
- Aditya Birla Fashion And Retail LTD. - PANTALOONS
- Jet Privilege Pvt. Ltd. - Purchase of Miles
- PAYBACK India
Best Rewards Program
- Axis Bank Ltd. - Axis eDGE Rewards
Best Channel Loyalty Program
- Dr. Reddy's Laboratories Ltd.
- Perfetti Van Melle India Pvt. Ltd.
Outstanding Contribution to the Loyalty Industry
- Select Direct
Loyalty Team of the Year
- Max Get More
Best Customer Experience Award of the Year :-
Financial Sector - Banking
- Citibank N.A.
Non-Banking
- Reliance Nippon Life Asset Management Ltd.
Retail / e-Commerce
- Flipkart Internet Pvt. Ltd.
Consumer Goods
- HP India Sales Pvt. Ltd.
- Brillio Technologies
Automobiles
- Mahindra & Mahindra Ltd. (Automotive Division)
Real Estate
- Emaar India
Travel
- SOTC Travel Services Pvt. Ltd.
Hospitality
- Member Relations – Mahindra Holidays & Resorts India Ltd.
Best Use of Content Marketing to Enhance Customer Experience
- Tata Technologies Limited
Best Use of Insights to Enhance Customer Experience
- Aditya Birla Fashion and Retail Ltd.
Best Use of Innovation to Enhance Customer Experience
- Reliance Nippon Life Asset Management Ltd.
- Birla Sun Life Insurance Company Ltd.
Best Use of Technology to Enhance Customer Experience
- VFS Global
- Jet Privilege Pvt. Ltd.
Best Customer Service Initiative
- Acer India
Best Customer Centric Culture
- Samsung India Electronics Pvt. Ltd.
- BMC Software India Pvt. Ltd.
Best Contact Centre
- DHL Express (India) Pvt. Ltd.
Best Omni-channel Customer Experience Initiative
- Infiniti Retail Ltd.
- Gain Theory for Nestlé India
Best Digital Customer Experience Initiative
- Customer Relations - HDFC LIFE ( Digital Servicing)
- DriveTrack Plus - Hindustan Petroleum Corporation Limited
Terrangi Present Best Customer Centric Employee Engagement
- Citibank N.A.
- IndiaFirst Life Insurance Company Ltd.
Terrangi Present Best Customer Centric Company
- Samsung India Electronics Pvt. Ltd.
- Pantaloons – ABFRL
Best Customer Experience Team
- VFS Global
- Emaar India
Best Customer Experience Leader
- Ms. Ramita Vikram, Head - Quality, Risk, Business Continuity & Customer Experience, VFS Global
Best Customer Experience Transformation
- Lenovo India Pvt. Ltd.