About Us

  • 15

    Successful Editions

  • 400+


  • 130+


The agenda is carefully curated to address challenges faced along multiple touchpoints, helping you overcome various silos. Through engaging panel discussions, insightful keynotes and immersive networking sessions, the event is sure to incite both thought leadership and action at your organization.

Master the Mayhem!

Conquer the Digital Chaos & Deliver Game-Changing Customer Experiences
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Why Attend?

  • Brilliant Content : In-depth, trend-forward sessions – with tons of practical takeaways and ideas to keep you ahead in the customer journey.
  • Brilliant Speakers: Gain in-depth guidance from expert speakers on fine-tuning your customer experience.
  • Continued Learning : Gain access to speaker presentation slides and recordings, for your company to refer and use in your marketing and business initiatives, year-round.
  • Connections : Hundreds of seasoned CX experts, CX Heads, customer service heads, marketing & communication heads, technology heads and more to mingle and connect with. Meet your customers, vendors, expert resources, friends and colleagues of tomorrow.
  • Showcase of Technology Solutions : Gather practical perspectives from many real-world use-cases shared by market’s leading players, including early adopters and leaders from across the region.
  • Network with Leading Solution Providers : As a delegate, you will experience cutting-edge technology from solution providers from around the world that can fulfil your business requirements.



Think Tanks are scenario-based, interactive peer-to-peer discussions. Led by expert executives, each discussion will be industry-specific: Banking & Finance, Retail, Travel & Hospitality, Auto, Cement, B2B and B2C…..


The Customer FEST Expo Hall is the #1 place in the industry to explore solutions, meet vendor partners, and find services to meet your evolving operational needs. We're bringing back the demo drive, prize giveaways, happy hours, and all the fun you can find in between.


The CFEST Women Networking Evening on day 2, features mentorship opportunities & community-building activities. Join female luminaries from across industries and generations and celebrate, network and make new friends.

About Kamikaze B2B Media

The Customer FEST Show is curated & managed by Kamikaze B2B Media

Kamikaze B2B Media is a leading conference organiser that firmly believes in delivering value through landmark summits which offer unique opportunities for delegates to share knowledge and learn about the latest advancements in technology and innovation.

In the world of conferences, it believes in leveraging the power of knowledge to deliver value to every participating delegate and organisation. It counts professionalism, integrity, teamwork and excellence as its core tenets.

With experience of over 18 years in producing high-level B2B conferences, Kamikaze B2B Media is ideally suited to create and manage platforms which are flagship conferences in the sectors they represent.