Discover how to get your customers to love your brand. Learn how to recognize loyalty, deliver exceptional experiences and make points and programmes a valuable retention tool.
Loyalty Summit brings forth a loyalty marketing leadership strategy agenda that enables you to understand your customers better in order to reduce customer churn and increase profitability.
The event gets together leading B2C brands across all verticals durables, non-durables, retail, travel, financial services, healthcare, telecom, entertainment to discuss best practices for building cohesive, all-encompassing customer loyalty strategies. Senior Professionals of Loyalty, CRM, Marketing, & Social Media from the world's leading brands come together to discover the technologies, strategies and programs that will boost engagement, drive retention, and enhance brand recognition and awareness. Discover the latest technologies and services in our exhibition that will enable you to achieve higher returns from marketing and loyalty spend and network with 400+ senior level loyalty and CRM executives who will come together to showcase innovation in customer engagement, analytics, and experience.
Ron Kaufman is the world's leading educator and motivator for uplifting customer service and building service cultures. Rated one of the "Top 25 Who's Hot" speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years.
A superior service culture does not happen by accident but instead requires committed managers willing to walk their talk - and motivated staff inspired to deliver on-the-spot service daily. But beyond this, the driving force of a service-focused culture is a group of inspired leaders who are convinced of, and committed to, the long-term value of Uplifting Service. Leading The Service-Focused Culture facilitates your senior leadership team in building the alignment needed to embrace a common service vision - and then take the actions required to make that vision a reality.
In this hands-on session, participants review the culture-building activities currently in use in the organization; identify opportunities for new service initiatives; learn best practices for becoming a service-focused culture and commit to taking action to align and strengthen the service focus.
This panel will discuss the topic of maintaining loyalty in an evolving company. Understanding the brand identity is key to driving long-term loyalty through the years, our panellists will share how their brand has remained agile enough to adapt to changing trends while still retaining their brand's DNA
Customer Loyalty is at a very interesting crossroads with some big decisions to make in 2019
A senior level workshop with Ron Kaufman to align your team & commit for immediate action!
Key Learning Benefits:
If you are like most marketers, you are churning out more content than ever. The challenge with which you struggle, though, is how to connect that content (and your brand) with the customer. The biggest obstacle you face? A systematic erosion of trust. Customers are looking less towards advertising, media, promotions, or other messaging for the information by which they will be influenced. Instead, the only thing people really trust anymore are…people. The good news? You've got people. The trick is activating their collective power to deliver your brand messages.
Customer centricity is the key to designing strong experiences that win the hearts and minds of customers. Retain customers and drive loyalty while creating a customer centric business model that delivers a consistent transporting experience - every time.
PresidentNetCarrots Loyalty Service
Director - Marketing, India & South AsiaIBM
DirectorTerragni Consulting Pvt. Ltd.
Chief Marketing OfficerAditya Birla Health Insurance
SVP & Head - OperationsTata AIA Life Insurance Co. Ltd.
Chief Marketing & Chief Customer OfficerShoppers Stop