Exceptional, Insight-Led Customer Experiences Which Deliver Results
Inspire Internal Customer-Orientated Cultures, Apply The Latest Tech & AI In Practice, Conquer Soaring Customer Expectations At Every Point Of The Omni-Channel Journey, Leverage Savvy Digital, Social & Data Strategies, Harness The Customer Voice & Prove ROI:
We are now in the age of the customer and your customers are calling the shots. Their experience matters and should be the basis for shaping your every organisational decision - from new product and service design, marketing interactions, branding and loyalty programs, process digitisation to organisational transformation. However, having a synchronised CX strategy is no easy feat.
Join us at India's largest CX gathering as we feature 60+ industry practitioners taking the stage to share their experiences. Spanning 2 days with a series of impactful discussion formats - 9 unique panels, 6 interactive roundtables, Keynote & Masterclasses. The 6th Customer Engagement Summit is the only event you will need to attend for inspiration on how you can maximise CX ROI and embed customer centricity as an integral part of your organisation!
Ron Kaufman is the world's leading educator and motivator for uplifting customer service and building service cultures. Rated one of the "Top 25 Who's Hot" speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years.
A superior service culture does not happen by accident but instead requires committed managers willing to walk their talk - and motivated staff inspired to deliver on-the-spot service daily. But beyond this, the driving force of a service-focused culture is a group of inspired leaders who are convinced of, and committed to, the long-term value of Uplifting Service. Leading The Service-Focused Culture facilitates your senior leadership team in building the alignment needed to embrace a common service vision - and then take the actions required to make that vision a reality.
In this hands-on session, participants review the culture-building activities currently in use in the organization; identify opportunities for new service initiatives; learn best practices for becoming a service-focused culture and commit to taking action to align and strengthen the service focus.
All humans, including your customers, have behavioural biases and mental shortcuts. How these learnings from Behavioural Economics be applied in real-world businesses to improve customer experience & increase conversion rates whilst meeting growing consumer expectations. Brands must also understand the emotional stimulus behind this, in order to deliver authentic experiences that cultivate long-lasting customer loyalty
How to measure success in CX is an increasingly discussed topic. How measures, what's really happening, can be threaded with metrics, the outcome of what you want to happen, and the overall business value for both the customer and company is difficult to effectively gauge. Especially in the rapidly changing digital customer world. How then do you prove the CX ROI?
A senior level workshop with Ron Kaufman to align your team & commit for immediate action!
Key Learning Benefits:
Customer centricity is the key to designing strong experiences that win the hearts and minds of customers. Retain customers and drive loyalty while creating a customer centric business model that delivers a consistent transporting experience - every time.
PresidentNetCarrots Loyalty Service
Director - Marketing, India & South AsiaIBM
DirectorTerragni Consulting Pvt. Ltd.
Chief Marketing OfficerAditya Birla Health Insurance
SVP & Head - OperationsTata AIA Life Insurance Co. Ltd.
Chief Marketing & Chief Customer OfficerShoppers Stop