The 3 day event has 4 tracks and close to 120+ speakers contribute through their experience across streamed sessions.Read More
If 2020 has taught us anything, it’s that agility and flexibility are more important than ever. How do you continue to meet your customers’ expectations while the business landscape is changing so dramatically?
Against this background, The Customer FEST Show will examine some of these changes and look at new strategies required to stay relevant. Designing and delivering a stand-out customer journey in an ultra-competitive, uncertain, complicated and noisy world is hard. Sometimes, it can feel as if you are out in the wild trying to navigate with a broken compass.
Who Should Attend?
Who Should Attend?
The Programme connects leaders from a wide range of industries and disciplines to provide a cross functional learning and inspiration experience. We attract Executives and Directors from the Customer Experience, Marketing, Loyalty, Product Design, User Experience, Creative and Customer Service & Human Resource disciplines. Apart from these CEO’s from top organisations contribute on the leadership tracks on both days.
- Senior Management (CEO, CMO, COO, CDO, CTO)
- Customer Experience Heads
- Customer Relations Heads
- Digital Transformation Heads
- Customer Engagement Leadership
- Customer Service heads
- Sales Head
- Customer Loyalty Heads
- Customer Operations Heads
- Contact Centre Heads
- Heads of Product Development and Innovation
- Heads of UX
- Chief Digital Heads
- Technology Heads
- Chief Marketing Officers
- Heads of Consumer Insights and Analytics
Meet pre-qualified buyers with a verified spending budgets & generate high targeted business leads on floor and virtual in this hybrid Edition
Detailed analytics at every step of your presence in the hybrid event and heightened engagement with buyers
Physical & Virtual Networking designed to accommodate quick and seamless interaction with prospects physically present and those on the virtual platform
Gain brand visibility and a competitive edge to be showcased as go-to solution provider for MarTECH / CX professionals
Reach your target audience by re-scheduling meetings with potential clients and understand business spcific needs
Shep Hyken, CSP, CPAE
Chief Amazement Officer
Diane Magers, CCXP, MS, MBA
Mystery Shopping & Customer Service Global Guru
Olga Guseva, CCXP
International CX Strategy Expert & Customer-Centric Culture Transformation Specialist
Ian Golding, CCXP
Global Customer Experience Specialist
Customer Experience Consultancy Ltd.
Customer Experience & Service Culture Expert
Founder & CEO
Olga Potaptseva, CCXP
Founder / CX Implementation Advisor, Founding Director
European Customer Consultancy
The Customer FEST Leadership Awards is proud to present world’s leading experts from some of the foremost thinking organisations. To get detailed information on Categories, Jury Members, Nomination Process and Previous Award Winners.....
|Pass Type||Prime Plus Pass||Prime Pass|
|Access to pre-event day 1 (keynotes, masterclasses, power panels)||Y||—|
|Access to Day 2 & 3 leadership panels, other panels, workshops||Y||Y|
|Networking & matchmaking||Y||Y|
|Access to Exhibitors zone||Y||Y|
|Access to virtual speaker lounge||Y||Y|
|Access to networking chat / video option with all speakers / attendees/ exhibitors||Y||Y|
|Access to virtual awards evening on day 2||Y||Y|
# Registrations subject to organizer confirmations depending on your profile. This is a ‘By Invite’ event only exclusive to middle / senior level professionals from across industries. Once you send across your details, we will get in touch with you
# Prime Plus Pass option has limited seats and preference would be given to senior professionals
Loyalty & CRM Partner
Ms. Geetanjali KothariDeputy Vice President
Innovation & Marketing
Bharti Axa General Insurance Co. Ltd.
Thank you so much Harish, Rajesh and all of you for a great session.
Looking forward to more.
Suma NairDirector - Innovation & Strategy Leader
Honeywell Technology Solutions
Thanks for the invite to the Customer FEST, and for the opportunity to be part of the panel.
I thoroughly enjoyed the 2 days, and was very enriching.
Was very well moderated by Rajesh, and did a very good job enabling an engaging conversation.
Thanks to my peer panelists, for a great conversation!
Looking forward for connect with all of you, in many ways!
Mr. Rakesh PandeySr. Vice President & Head
Max Life Insurance Co. Ltd.
It was great meeting you at the Customer FEST 2020 !
I was there on both the days, and was throughly impressed with the quality of discussions that took place under various themes.
Customer FEST is truly an amazing platform to meet thought leaders from diverse fields who come together to share perspectives and insights on how leading organisations are delivering exceptional CX in their respective businesses.
I was glad to participate as a speaker as well. The panel discussion on how organisations can empower employees to raise the bar on customer experience, was personally a great experience for me.
Thanks and looking forward to meeting you and your team again.
Ms. Aanandita BhatnagarDirector & Head, APAC Communications Hub, Netapp India Pvt. Ltd.
Thank you Harish – it was a superbly well-organized event. Everything was beautifully taken care of, and I am grateful to have been so closely associated with this event.
I thoroughly enjoyed participating in the panel and thank all my fellow panellists. It was a pleasure to meet you all. Please stay connected.
Mr. Gaurav SharmaVP – Customer Experience & Operations
Please congratulate your team on a successful event! Please find below my observations:
The event was very professionally organized and the line-up of speakers from a variety of industries was very impressive. Every panel discussion had something new to offer and for delegates, it's a great
learning, benchmarking and networking opportunity! Careful selection of topics covering a variety of CX areas was very well thought about. Look forward to more in the future.
Mr. Ajay NambiarHead - Customer Care & Property Management
L&T Realty Ltd.
Thank you once again to Kamikaze Media, the team and yourself for organising a very well drafted and interesting seminar, and that too over 2 days.
It was a pleasure not just being part of the event, or the innovative “Deep Dive” that made its debut during this edition, but also being part of the Jury to evaluate the awards nominees. Best of luck on the next edition as I am sure it will continue to surprise and enlighten us , as has every edition prior to the current one.
Mr. Saikat SarkarChief – Small Format
Future Consumer Ltd.
Firstly, let me thank you for your invitation and for making me a part of this event!
With such an interesting topic of CX, which is both relevant and everlasting for developing tools around, it couldn't have been more apt than the one we had on 5th / 6th February,2020.
This event on CX was really great, where participant practitioners were keen to share their expertise, and it was truly inspiring to hear stories of fantastic CX from other brands.
Kamikaze has been growing on strength to strength, every passing year, and I have been one of those fortunate ones to be a part of this journey as a participant on many occasions.
I wish the team all the very best for all its future endeavours.
Mr. Virendra DafaneGlobal Data Platform
Thank you very much Harish.
It was great event, organized in brilliant fashion. This was the best event, I attended so far. Seamless registration, timely execution and knowledgeable expert selection of panelists has added value for everyone.
Mr. Ram NConsulting Partner
Strategic Caravan Intl. Pvt. Ltd.
Dear Harish, and team Kamikaze,
Thank you for hosting such a wonderful event! The whole event-from conceptualization to execution- was put together exceptionally well. I was there on both days and enjoyed the sessions. The new format has infused an extra dose of excitement. Wishing you success in many more such events in the coming years!
Mr. Praveen NijharaChief Executive Officer
Thanks for the opportunity to speak at the event. Many sessions were informative with interesting and diverse viewpoints from many speakers
Having attended this many times in the past, it has only become bigger and better in the CX space from the first year I attended this in 2008. It may not be an exaggeration to say that in CX this is the most prominent event in the year in India. Also delighted to be associated with the event as Insights Partner and look forward to the event next year
Ms. Mala RajLoyalty Marketing Specialist & Independent Consultant
Strategic Caravan Intl. Pvt. Ltd.
Thank you Harish and team Kamikaze.
As always, well conducted and participative event. Enjoyed being there - listening, speaking and networking!
Ms. Mridu BhandariEditor Special Projects
CNBC TV 18
I really enjoyed moderating this session and learning valuable insights from all the panellists.
The event was very well organised and I must say the mementos were very thoughtfully personalised. Congratulations on a great show put together by you and your team. It was my pleasure to attend and host some very useful conversations. Look forward to joining you again next time!
Ms. Swati JainDirector – Marketing
Avon Beauty Products India Pvt. Ltd.
Thanks Harish! Well organised and great interactions!
Mr. Praveen NijharaChief Executive Officer
I have attended a number of editions of the Customer Fest Show starting with the very first in 2008. It is by far the most significant event in the customer experience space in India.
The event is participated by leading customer experience professionals of India and CXOs of many companies. The speakers are the best in the industry and a large amount of useful information is exchanged, the seminars cover a broad range of ideas related to CX but still gave you enough valuable info on specifics that can be actioned in your respective organisations. It’s a ‘must attend’ event for CX professionals and CXOs of all organisations
Mr. Anand BhatiaCMO
Fino Payments Bank
Me (and some of my fellow leaders at Fino Payments Bank) have been associated with the Customer Fest and other events organized by Kamikaze over the last 2 years.
What is enduring about the events (talks/ conferences/ meet ups) is the quality of the engagement.
With quality I mean
- Topics – very relevant
- Speakers – heterogeneous in their backgrounds which makes for good interaction, cross domain insights.
- Teams – whose small and thoughtful gestures elevate the experience
Looking forward to the next event!
Dr. Anil V. PillaiDirector
Terragni Consulting (P) Ltd.
The Customer Fest is "the" definitive premier event for all matters relating to customer engagement. Over the years this event has gone from strength to strength and is now the "go-to" venue for experts, learners, practitioners and partners"
We are proud and delighted to be a partner and knowledge contributor to the Customer Fest over the years and each year, we take back learning, create new friends and renew older relationships.
We keenly look forward to the 2021 edition.
Ms. Vani Garg DixitHead - Customer Management (CLM)
Customer Fest is a very engaging platform for loyalty & Customer experience professionals, been a panellist with some of best in Industry and interacted with very enthusiastic participants.
Mr. Subramanyam IyerSenior Vice President & Head,
- Customer Experience, DBS Bank
“All businesses, irrespective of the industry deal with Customers; and when it’s about the Customers, there is nothing better than Customer FEST. One can be absolutely sure of the quality of the event since there is meticulous planning involved and executed seamlessly. The event is a great consolidation of industry experts and stalwarts coming together to discuss on relevant topics requiring attention and provides a fantastic exposure to the best practices being followed across organizations. As they say, no event is complete without Awards & Celebrations; and Customer FEST is no exception. It provides a great platform for organizations to get recognized with these coveted awards. What makes it all the more memorable is that Harish & his team ensure that they continue to surpass & beat their own benchmarks year after year”