Ron Kaufman

Keynote Speaker & Workshop Presenter

Charles Ehredt

CEO & Co-Founder
Currency Alliance

Raman Kalra

Partner
PwC India

Ashok MS

COO
Accentiv' India

Naveen Bachwani

Group Head - Customer Experience
Edelweiss Financial Services Ltd.

Vikas Malhotra

Business Unit Head – Customer Engagement & Support
Bold360 by LogMeIn

Geeta Eral

Director - Customer Experience & Social Media Management
MakeMyTrip.com

Ashish Sharma

SVP - Customer Service & Field Operations
Max Life Insurance Company Ltd.

Amresh Acharya

MD & CEO
Loylty Rewardz Mngt Pvt. Ltd.

Brian Almeida

MD & Partner
Strategic Caravan International Pvt. Ltd.

Kynu Kang

VP - Digital Strategy & Consumer Insights
HSBC Holdings PLC

Arvind R P

Director - Marketing & Communications
McDonald's

Ankit Agarwal

Director - Marketing
Accel Partners

KT Prasad

Country Director, India
Zendesk

Vinod Chandramouli

Global Presales Head
Freshworks

Vivek Mendonsa

Director - Marketing
Lawrence & Mayo Group

Rajendran Dandapani

Business Solutions Evangelist
Zoho Corporation

Manu Dogra

President
NetCarrots Loyalty Services

Bhanu Ramgopal

VP - Engineering & Analytics
Myntra Designs Pvt. Ltd.

CB Rajesh

Project Lead
QDegrees Services Pvt. Ltd.

Prakash Dadlani

SVP - Customer Centricity
Aditya Birla Group

Sarthak Seth

CMO
Panasonic India Pvt. Ltd.

Lav Kush

AVP
Karvy Digikonnect Ltd.

Namrita Mahindro

Sr. GM - Digital Transformation
Mahindra & Mahindra Ltd.

Achint Setia

VP & Head - Marketing Strategy, Research & Digital Marketing
Myntra Designs Pvt. Ltd.

Girish J Kalra

SVP - Marketing & Corporate Communication
ICICI Lombard Ltd.

Rajat Mathur

Head - Group Loyalty Marketing & Customer Analytics
Future Group

Vinod G

Head - Risk & Business Intelligence Unit
Tata Motor Finance Ltd.

Ravinder Pal Singh

Chief Information & Innovation Officer
TATA SIA Airlines Ltd.

Harish Varma

Head - Customer Care
Volkswagen Group Sales India Pvt. Ltd.

Navin Sahni

SVP - Operations
Max Bupa Health Insurance Company Ltd.

Atul Sharma

COO
Shriram Life Insurance Company Ltd.

Sandeep Verma

President - Sales & Marketing
Bajaj Corp Ltd.

Pankaj Parihar

VP & Digital Marketing Head
Godrej Consumer Products Ltd.

Lavanya Nalli

Vice Chairperson
Nalli Group

Neelima Burra

Country Marketing Director
Hewlett Packard Enterprise

Yusuf Pachmariwala

SVP & Head - Operations
Tata AIA Life Insurance Company Ltd.

Capt. Akhilesh Saxena

VP & Head - Global Service Delivery & Customer Operations
Tata Communications Ltd.

Rekha Weerasooriya

GM - Customer Experience Management & People Development
Dialog Axiata PLC

Archna Gupta

Regional Patient Experience Head - South & West
Fortis Healthcare Ltd.

Utpal Chakraborty

Head - Artificial Intelligence
YES BANK Ltd.

Vipin Guliani

Group Head - Digital Marketing
Piramal Group

Dr. S Prakash

COO
Star Health & Allied Insurance Co. Ltd.

Shekhar Sharma

VP - Digital Media
GroupM

Dipti Sapatnekar

Director - Value Delivery, Practice Head - Customer Insights
Terragni Consulting Pvt. Ltd.

Kamini Shahani

Head - Key Distributor Management & Engagement
Aditya Birla Health Insurance Co. Ltd.

Lingesh Babu

Head - Customer Service, Watches & Accessories Division
Titan Co. Ltd.

Krishnakumar Ramanathan

VP - Key Accounts, Vertical Markets & Chief Customer Officer
Siemens Ltd.

Kaushik Dey

Head - Analytics, Big Data & BI Practice
Ericsson

Digamber Bahuguna

Head - Customer Service & Modern Retail Sales
A.O. Smith

Hardik Shah

Consumer Insights Lead - IMEA Region & Asia Snacks
General Mills Ltd.

Ranjit Ganguly

Group Head - Customer Relationship Management
Tata Power Ltd.

Aneet Chaku

Head - Customer Service & ExCom Member - APMEA Region
Apollo Tyres Ltd.

Alcide Coelho

SVP - Quality Management & Innovations
Kalpataru Ltd.

Kayzad Hiramanek

EVP - Operations & Customer Experience
Bajaj Allianz Life Insurance Co. Ltd.

Sanjaya Senarath

VP - Marketing & Customer Experience
National Development Bank PLC