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Tashi & Nungshi Malik

Mountaineering Twins

KT Prasad

Country Director - India
Zendesk

Subramanyam Yadavalli

Chief Executive Officer
Apollo Hospital Enterprise Ltd.

Jamshed Daboo

Managing Director
Trent Hyper Markets Ltd.

Ashok Ramchandran

CEO & President (India-South Asia)
Schindler India Pvt. Ltd.

Rajesh Jain

Managing Director & Chief Executive Officer
Sports & Leisure Apparel Limited - Lacoste Licensee in India

Manish Dureja

Managing Director
Intermiles

Dr. Anil V Pillai

Director
Terragni Consulting Pvt. Ltd.

Preeti Bhardwaj

Dy. Vice President - Mortgages
IndusInd Bank Ltd.

Varun Sridhar

Chief Executive Officer
FinShell (An Oppo Group Co.)

Manu Dogra

President
Netcarrots Loyalty Service

Madhu Alexiouse

Chief Operating Officer
Muthoot Capital Services Ltd.

Braj Kishore

Managing Director
ASB Communications Pvt. Ltd.

CB Rajesh

Project Lead
QDegrees Services Pvt. Ltd.

Anchit Nayar

Chief Executive Officer – Retail
Nykaa.com

P G Chengappa

Regional Head - Client Servicing
Accentiv’

Raja Lakshmipathy

Managing Director - India
Genesys

Rajesh Munjal

Chief Operating Officer
Carzonrent India Pvt. Ltd.

Vikas Gujral

Chief Operating Officer
Max Bupa Health Insurance Co. Ltd.

Sanjeev Nimkar

Chief Operating Officer
Kirloskar Oil Engines Ltd.

Manish Mishra

Chief Operating Officer
Suburban Diagnostics India Pvt. Ltd.

Praveena Rai

Chief Operating Officer
National Payments Corporation Of India

Joydeep Sarkar

Chief Operating Officer
Hicare Services Pvt.Ltd.

Amit Sawant

Head - Marketing, Corp Com & Strategy
Future Lifestyle Fashions Ltd.

Dharmender Narang

Executive Vice President & Chief Customer Experience Officer
IIFL Securities

Gaurav Garg

Sr. Director, Head - Consumer Insights & Research
Discovery TV

Dwiraj Bose

Sr. Vice President & Head - Analytics
Bajaj Allianz General Insurance Co. Ltd.

Dr. Rahul Ghosh

Director AI Products
American Express

Anil Kumar Misra

Chief Human Resources Officer
Magicbricks.com

Ram N

Consulting Partner
Strategic Caravan Intl. Pvt. Ltd.

Priya Subramani

Sr. Director - Customer Experience
Walmart India Pvt. Ltd.

Rajat Agrawal

Chief Operating Officer & Head - Corporate Finance
Barista Coffee Co. Ltd.

Julian Coldrey

Leader - Global CRM Platforms & Head, Chief Information Office (India)
IBM

Sanjay Bhattacharjee

Head - Customer Experience, Retail - Watches Division
Titan Company Ltd.

Ankush Gadi

Director - Data Business & Analytics
CRISIL Ltd.

Manoj K Prasad

Vice President - Digital & HR Transformation
Reliance Industries Ltd.

Yusuf Pachmariwala

Exec. Vice President & Head - Operations
Tata AIA Life Insurance Co. Ltd.

Sanjay Mehrotra

Sr. Vice President - Business Excellence
Prism Johnson Limited(Formerly Prism Cement Ltd.) H&R Johnson (India) Division

Anshu Naval

Head - Learning & Development
HDFC Sales Pvt. Ltd.

Karuna Chandila

Vice President - Customer Service
Goods & Service Tax Network

Neelam Kapoor

Vice President & Head - Marketing
AGC Networks Ltd.

Arvind Mohan

Head - Customer Experience
Delhivery Pvt. Ltd.

Piyush Rajpal

Director - Marketing & Strategy
Schneider Electric India Pvt. Ltd.

Kaushik Bhatt

Lead - Data Strategy, Architecture & Governance
Wells Fargo

Priyanka Mehra

Director - Marketing & Communications
Havas Group India

Suma N

Director - Innovation & Strategy Leader
Honeywell Technology Solutions Pvt. Ltd.

Mala Raj

Loyalty Marketing Specialist & Independent Consultant
Strategic Caravan Intl. Pvt. Ltd.

Gaurav Sadana

Vice President & Head - Central Retention & Customer Experience
Bajaj Allianz Life Insurance Co. Ltd.

Ashish Rao

Exec. Vice President & Head - Customer Service & Operations
ICICI Prudential Life Insurance Co. Ltd.

Mukesh Jain

Chief Technology Officer - Insights & Data
Capgemini India Pvt. Ltd.

Aditya Garg

Head - Solution Consulting
Genesys

Shilpa Desai

General Manager, Head - Marketing, Cross Sell & Corporate Social Responsibility
Fullerton India Credit Co. Ltd.

Atul Sharma

Chief Operating Officer
Shriram Life Insurance Co. Ltd.

Harsh Kapur Pillai

Director - People Engagement & Customer Centricity Practice
Terragni Consulting Pvt. Ltd.

Prasant Mohanty

Director - Sales & Marketing
Emcure Pharmaceuticals Ltd.

Francis Rodrigues

Sr. Vice President - Business Insights, Data labs & Innovation
HDFC Life Insurance Co. Ltd.

Hemant Jain

Sr. Vice President & Head
Lokmat Media Pvt. Ltd.

Lavdeep Singh Walia

Vice President & Head - Marketing
More Retail Ltd.

Amit Mehndiratta

Consumer & Insights Lead – Personal Care, South Asia
Unilever

Natasha Madan Kher

India Lead - Diversity & Inclusion
Cognizant India

Chirag Boonlia

Chief Technology Officer
Embassy Group

Gaurav Sharma

Vice President - Customer Experience & Operations
Furlenco

Shrikant Kejriwal

Head - Consumer Insights & Analytics - Farm Equipment Business
Mahindra & Mahindra Ltd.

Aanchal Mishra

Vice President & Head - CRM
Societe Generale

Sachin Kamat

Director - Customer & Employee Engagement
Enrich Hair & Skin Solutions Pvt. Ltd.

Mohan Krishnaraj

Vice President & Global Head - User Experience
Harman International India Pvt. Ltd.

Chandan Vijay

Director - Data & Analytics
GE India

Shabnam Panjwani

Executive Vice President & Head - Marketing Communications
Edelweiss Financial Services Ltd.

Dhruv Muni

Sr. Group Vice President - Operations, Customer Service & IT
Motilal Oswal Financial Services Ltd.

Nitin Agarwal

President & Group CIO, CTO & Chief Digital Officer
Edelweiss Financial Services Co. Ltd.

Swati Jain

Director - Marketing
Avon Beauty Products India Pvt. Ltd.

Virendra Dafane

Global Data Platform - Delivery Partner
Barclays India

Geetanjali Kothari

Deputy Vice President - Innovation & Marketing
Bharti Axa General Insurance Co. Ltd.

Rahul Raghuraman

Dy. General Manager, Group Strategy Office
Mahindra Rise

Anish Agarwal

Director & Head - Data & Analytics (Commercial & Private Banking)
RBS India

Deepali Shukla

Vice President - Marketing Strategy & Operations (India, Europe, Russia & South Africa)
Amway India Enterprises Pvt. Ltd.

Sunil Narula

Vice President - Marketing
Panasonic India Pvt. Ltd.

Varinder Jaswal

Associate Director - Innovation & Productivity, Chocolate, R&D, AMEA (Asia Pacific, Middle East & Africa)
Mondelez International

Purnima Menon

Chief Marketing Officer
Microland

Anita Guha

Talent Advisor, Chief Information Office
IBM India

Aashish Walia

Head - Marketing
India First Life Insurance Co. Ltd.

Manoj Lalwani

Chief Marketing Officer – BIG FM
Reliance Broadcast Network

Anand Bhatia

Chief Marketing Officer
Fino Payments Bank Ltd.

Rakesh Pandey

Sr. Vice President & Head - Customer Advisory
Max Life Insurance Co. Ltd.

Ramakrishnan P

Chief Operating Officer
Lodha Group

Sanat Kumar Mishra

Sr. Vice President - Marketing & Research
Music Broadcast Ltd. (Radio City India)

Harish Dayani

Vice President & Head Sales, Direct Distribution & L&D
Aditya Birla Health Insurance Co. Ltd.

Hariharan Mahadevan

Sr. Vice President & Head - Strategic Projects, Analytics and CSR
ICICI Securities Ltd.

Monalisa Sahoo

Chief Marketing Officer
Sterlite Power

Dr. Rakesh Moyal

Head - Customer Service
IndiaFirst Life Insurance Company Ltd.

Harmeet Kaur

Head - Customer Engagement (D2h)
DishTV India Ltd.

Vidhya Veeraraghavan

Head - Analytics
Standard Chartered Bank

Cynthia Gokhale

Associate Director - Marketing
ManpowerGroup India

Loveena Khatwani

Sr. Vice President & Head Client Experience
Edelweiss Wealth Management Ltd.

Mathew Joseph

Vice President & Head Data Science Lab (CIMB Bank)
Apar Technologies Pvt. Ltd.

Deepak Rana

Vice President - Customer Engagement
Future Generali India Life Insurance Co. Ltd.

Shweta Srivastava

Head - Customer Experience & Research
Tata CLiQ

Amit Saxena

Deputy Chief Technology Officer, Digital Banking, Global I.T Centre
State Bank of India

Dr. Zia Saquib

Sr. Vice President - Technology, Innovation & Development
Reliance Jio Infocomm Ltd.

Kavit Mistry

Vice President - Sales Capability
Rentokil PCI

Disha Desai

Director, Customer Experience & User Safety
People Interactive Pvt. Ltd.

Ajay Nambiar

Head - Customer Care & Property Management
L&T Realty Ltd.

Suhas Baxi

Managing Director - South Asia
Konecranes India Pvt. Ltd.

Sriram Naganathan

President Operations & Services
Liberty General Insurance Ltd.

Dipti Sapatnekar

Director – Value Delivery
Terragni Consulting Pvt. Ltd.

Subramanyam Iyer

Sr. Vice President & Head - Customer Experience
DBS Bank

Medha Tawde

Chief Marketing Officer
Home Town (Future Group)

Mridu Bhandari

Editor Special Projects
CNBC TV 18

Vani Garg Dixit

Head - Customer Management (CLM)
Zee5

Praveen Nijhara

Chief Executive Officer
Hansa Research

V Ananthanarayanan

VP, PS & Payouts
HDFC Life Insurance Co. Ltd.

Surekha Desai

Sr. Vice President - Customer Service
Vodafone India

Mangalam Maloo

Sr. Research Analyst & Anchor
CNBC TV18

Sunil Mathur

Sr. Vice President & Head Analytics & Marketing
HDFC Bank Ltd.

Soumini Sridhara Paul

Vice President
Hungama Digital Media Entertainment Pvt. Ltd.

Aanandita Bhatnagar

Director & Head, APAC Communications Hub
Netapp India Pvt. Ltd.

Deepak Oram

Dy. Vice President - Marketing & Automation
HDFC Bank Ltd.

Ramakrishna Yeeramalli

Dy. Vice President - Client Experience Office
Edelweiss Wealth Management

Aman Duggal

Sr. Vice President & Head- Customer Experience & Service, Affluent Segment
IndusInd Bank Ltd.

Suren Rathod

VP - HR, India & ME & Talent Development Leader for Emerging Markets
IDEX Corporation

Kawalpreet Singh

Director & Lead - Corporate Solutions Marketing
JLL India

Flovie Martins

Head - Corporate Communications & CSR
Future Generali India Life Insurance Co. Ltd.

Priya Kumari

Head - Corporate Marketing
Eaton, India

Tejas Kadakia

Co - Founder & Director - Sales
EasyRewardz

Ashish Pinto

Group Head - HR
Balaji Telefilms Ltd.

Saurabh Maheshwari

Vice President, Customer Experience & Insights
Axis Bank Ltd.

Saikat Sarkar

Chief - Small Format
Future Consumer Ltd.