- Ms. Mridu Bhandari, Editor Special Projects, CNBC TV 18 (Anchor)
- Mr. Varun Sridhar, Chief Executive Officer, FinShell (An OPPO Group Company)
- Mr. Madhu Alexiouse, Chief Operating Officer, Muthoot Capital Services Ltd.
- Mr. Subramanyam Yadavalli, Chief Executive Officer, Apollo Hospital Enterprise Ltd.
- Mr. Rajesh Jain, Managing Director & Chief Executive Officer, Sports & Leisure Apparel Limited - Lacoste Licensee in India
- Mr. Ashok Ramchandran, CEO & President (India-South Asia), Schindler India Pvt. Ltd.
- Mr. Manish Dureja, Managing Director, Intermiles
- Mr. Anchit Nayar, CEO- Retail, Nykaa
Celebrating the People, Technology, Ideas & Innovations that are literally transforming the way businesses make & keep customers
In today's globally inter-connected and flat world, organizations deal with many generations of consumers, each with distinct needs, preferences, attitudes and behaviors - a situation that history has never witnessed before. Gen Z, Gen Y or the Millennials, Gen X and the 'Silver Generation' have different characteristics that drive their choices.
Rising incomes in the hands of a young population, a growing economy, expansion in the availability of products and services, rapid changes in technology and new business models enable today's Indian customers to interact deeply with brands. Digitization has made it easier for companies to reach audiences and engage consumers in unique and personalised ways.
Against this background, The Customer FEST Show will examine some of these changes and look at new strategies required to stay relevant. The 2 day event has four tracks and close to 120+ speakers contribute through their experience across streamed sessions. The 2020 edition would unveil an 'All New Format' for the show with new tracks, exhibition, deep dive round tables & much more. Customer expectations are evolving at a rapid pace, and organizations of all kinds must also change in order to avoid being left behind. At The Customer FEST Show 2020, you can join your peers to learn, share, and celebrate the new and innovative ways customer service technologies are changing the way business is done. See where the world of customer is going, and how to get there first.
Connect with like-minded professionals to learn about technologies and business strategies. Use this opportunity to network with your peers and learn from their successes and failures.
The Customer FEST Show attracts the best and the brightest that the industry has to offer. Hear from the leading analysts and brands in the world, innovative startups, and leading practitioners and executives from all types of unique organizations.
The top technologies and solutions for all of your customer needs are on display in our Customer Solutions Expo. Take this opportunity to be dazzled by new tech, where you can efficiently compare and contrast solutions in this unique, one-of-a-kind environment.
Interactive round tables each with a topic and delegates can choose to sit in any of these deep dive sessions. There would be 1 person co-ordinating for the entire group on each of these tables.
Find Your Tribe & Learn from Them
The Customer FEST Show, is the number one annual gathering place for the "who's who" of customer loyalty, customer experience, customer service, CRM, data analytics and customer engagement experts and practitioners. Attendees, speakers, and sponsors at The Customer FEST Show meet once a year to help build, develop, and educate a market. Nowhere else will you get this opportunity to network with your peers and learn from the leaders and innovators in the field.
The Big Shift Is On
The world is changing. Customers are more demanding. Customer loyalty is decreasing. New technologies are emerging. And the pressure is on for share of the customer - attracting them, keeping them, seducing them. An awesome customer experience can be your most potent differentiator. Customer Experience has shifted from being a marketing tactic to being a core strategic business function. Technology is the essential tool and enabler of this shift, which is why we are hosting the entire show in a new format.
2020 EDITION - Partners
Download Detailed Event Brochure
To Know About Agenda | Speakers | Jury Members | Award Categories & Sponsors
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The Customer Fest Leadership Awards would be held on day 1 in the evening. Last 2 editions have seen a record 350+ nominations from across industries. This is the biggest awards night recognising excellence in loyalty, customer experience & data analytics categories.
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Best Loyalty Program in Retail Sector: Large/ Multi Brand Format
Best Loyalty Program in Retail Sector: Single / Specialty Format
Best Loyalty Program in Financial Sector: Banking
Best Loyalty Program in Financial Sector: Non-Banking
Best Loyalty Program in Auto Sector
Best Loyalty Program in B2B Sector
Best Loyalty Program in Services Sector
Best Customer Experience in Financial Sector: Non-Banking
Best Customer Experience in Services Sector
Best Customer Experience in Utilities Sector
Best Customer Experience in B2B Sector
Best Customer Experience in B2C Sector
Best Customer Experience in Retail Sector: Single / Specialty Format
Best Use of Data Analytics / Predictive Modelling to Enhance Customer Experience
Best Small Idea, Big Impact Communication of the Year
Best Direct-to-Consumer PR Campaign of the Year
Best Multi-Channel Communication of the Year
Best Use of Gamification to Enhance Loyalty
Best Use of Insights to Enhance Customer Experience
Best Use of Relationship Marketing in a Loyalty Program – B2B
Best Use of Relationship Marketing in a Loyalty Program – B2C
Best Use of Direct Marketing in a Loyalty Program
Best Use of Mobile in a Loyalty Program
Best Use of Technology in a Loyalty Program
Best Use of Innovation In Loyalty Marketing
Best Use of Mobile to Enhance Customer Experience
Best Customer Service Initiative
Best Customer Centric Company
Best Engagement for a Targeted Community
Best Customer Centric Employee Engagement
Best Use of Data Analytics in Business Intelligence
Best Use of Data & Insights in a Transformation Project
Best Use of AI in Marketing Technology
Best Use of Data in Marketing Analytics
Best Sales Enablement Technology
Best Influencer Marketing Platform
Best Influencer Marketing Campaign
Best Event-led PR Campaign of the Year
Best Event & Experiential Marketing Communication of the Year
Terragni Customer Centric Team of the Year
Terragni Customer Centric Company of the Year
Best Promotional / Shopper Marketing Campaign
Best In House Corporate Communication & PR Team of the Year
Best Integrated Media Campaign
Best Use of Contests / Promotions in a Loyalty Program
Best Channel Loyalty Program
Best Customer Engagement Strategy for a Female Audience
Best Customer Experience Transformation
Best Contact Centre
Best Customer Experience Vendor / Consultant / Service Provider
Best Use of Conversational Bot / Tool to Enhance Customer Experience
Best Use of Voice of Customer
Best Card Based Loyalty Program
Best Customer Centric Culture
Best Rewards Program
Best Use of Brand Advocacy in a Campaign
Most Innovative Loyalty Program of the Year
Best Data Enablement Campaign in a Loyalty Program
Champion of Champions – Loyalty Program of the Year
Loyalty Team of the Year
Customer Experience Team of the Year
Best Data /Analytics Team of the Year
Best Use of Technology to Enhance Customer Experience
Best Digital Customer Experience Initiative
Best Use of Technology in a Contact Centre
Most Innovative Technology Initiative of the Year
Best Internal Publication of the Year
Best Use of Data Analytics in Predictive Modelling
Best B2B Payments Solution Provider of the Year
Best Alternative or Digital Payments Program of the Year
Best Corporate Film & Video of the Year
Best Corporate Website of the Year
Best CSR Communication of the Year
Best B2B PR Campaign of the Year
Best Annual & CR Report of the Year
Best Product Launch / Re-Launch PR Campaign of the Year
Best Regional PR Campaign of the Year
PR Champion of the Year – Brand
Corporate Communications Champion of Champions
Best Communication Strategist of the Year
Most Creative Corporate Communications Professional of the Year
2020 Edition - Jury Members
Dr. Anil V Pillai