Ron Kaufman

Keynote Speaker & Workshop Presenter

Charles Ehredt

CEO & Co-Founder
Currency Alliance

Raman Kalra

Partner
PwC India

Ashok MS

COO
Accentiv' India

Naveen Bachwani

Group Head - Customer Experience
Edelweiss Financial Services Ltd.

Vikas Malhotra

Business Unit Head – Customer Engagement & Support
Bold360 by LogMeIn

Geeta Eral

Director - Customer Experience & Social Media Management
MakeMyTrip.com

Ashish Sharma

SVP - Customer Service & Field Operations
Max Life Insurance Company Ltd.

Amresh Acharya

MD & CEO
Loylty Rewardz Mngt Pvt. Ltd.

Brian Almeida

MD & Partner
Strategic Caravan International Pvt. Ltd.

Kynu Kang

VP - Digital Strategy & Consumer Insights
HSBC Holdings PLC

Arvind R P

Director - Marketing & Communications
McDonald's

Ankit Agarwal

Director - Marketing
Accel Partners

KT Prasad

Country Director, India
Zendesk

Vinod Chandramouli

Global Presales Head
Freshworks

Vivek Mendonsa

Director - Marketing
Lawrence & Mayo Group

Rajendran Dandapani

Business Solutions Evangelist
Zoho Corporation

Manu Dogra

President
NetCarrots Loyalty Services

Bhanu Ramgopal

VP - Engineering & Analytics
Myntra Designs Pvt. Ltd.

CB Rajesh

Project Lead
QDegrees Services Pvt. Ltd.

Prakash Dadlani

SVP - Customer Centricity
Aditya Birla Group

Sarthak Seth

CMO
Panasonic India Pvt. Ltd.

Lav Kush

AVP
Karvy Digikonnect Ltd.

Namrita Mahindro

Sr. GM - Digital Transformation
Mahindra & Mahindra Ltd.

Achint Setia

VP & Head - Marketing Strategy, Research & Digital Marketing
Myntra Designs Pvt. Ltd.

Girish J Kalra

SVP - Marketing & Corporate Communication
ICICI Lombard Ltd.

Rajat Mathur

Head - Group Loyalty Marketing & Customer Analytics
Future Group

Vinod G

Head - Risk & Business Intelligence Unit
Tata Motor Finance Ltd.

Ravinder Pal Singh

Chief Information & Innovation Officer
TATA SIA Airlines Ltd.

Harish Varma

Head - Customer Care
Volkswagen Group Sales India Pvt. Ltd.

Navin Sahni

SVP - Operations
Max Bupa Health Insurance Company Ltd.

Atul Sharma

COO
Shriram Life Insurance Company Ltd.

Sandeep Verma

President - Sales & Marketing
Bajaj Corp Ltd.

Pankaj Parihar

VP & Digital Marketing Head
Godrej Consumer Products Ltd.

Lavanya Nalli

Vice Chairperson
Nalli Group

Neelima Burra

Country Marketing Director
Hewlett Packard Enterprise

Yusuf Pachmariwala

SVP & Head - Operations
Tata AIA Life Insurance Company Ltd.

Capt. Akhilesh Saxena

VP & Head - Global Service Delivery & Customer Operations
Tata Communications Ltd.

Rekha Weerasooriya

GM - Customer Experience Management & People Development
Dialog Axiata PLC

Archna Gupta

Regional Patient Experience Head - South & West
Fortis Healthcare Ltd.

Utpal Chakraborty

Head - Artificial Intelligence
YES BANK Ltd.

Vipin Guliani

Group Head - Digital Marketing
Piramal Group

Dr. S Prakash

COO
Star Health & Allied Insurance Co. Ltd.

Shekhar Sharma

VP - Digital Media
GroupM

Dipti Sapatnekar

Director - Value Delivery, Practice Head - Customer Insights
Terragni Consulting Pvt. Ltd.

Kamini Shahani

Head - Key Distributor Management & Engagement
Aditya Birla Health Insurance Co. Ltd.

Lingesh Babu

Head - Customer Service, Watches & Accessories Division
Titan Co. Ltd.

Krishnakumar Ramanathan

VP - Key Accounts, Vertical Markets & Chief Customer Officer
Siemens Ltd.

Kaushik Dey

Head - Analytics, Big Data & BI Practice
Ericsson

Digamber Bahuguna

Head - Customer Service & Modern Retail Sales
A.O. Smith

Hardik Shah

Consumer Insights Lead - IMEA Region & Asia Snacks
General Mills Ltd.

Ranjit Ganguly

Group Head - Customer Relationship Management
Tata Power Ltd.

Aneet Chaku

Head - Customer Service & ExCom Member - APMEA Region
Apollo Tyres Ltd.

Alcide Coelho

SVP - Quality Management & Innovations
Kalpataru Ltd.

Kayzad Hiramanek

EVP - Operations & Customer Experience
Bajaj Allianz Life Insurance Co. Ltd.

Sanjaya Senarath

VP - Marketing & Customer Experience
National Development Bank PLC

Sourav Shah

Head - E-Commerce
Trent Ltd.

Tejas Dhabalia

AVP & Head - Marketing
Godrej Nature's Basket

Sunanda Vats

Director, Customer Insights
Fidelity Investments

Saurabh Varma

CMO
Inox Leisure Limited

Ranjan Biswal

Director - Customer Service Operations
Sistema Shyam Teleservices Ltd. (MTS INDIA)

Mahinda Herath

Group Chief Planning & Digital Officer
Sri Lanka Telecom PLC

Ashwin Khasgiwala

Director
Reliance Brands Ltd.

Subramanyam Iyer

SVP & Head - Customer Experience
DBS Bank

Vani Garg Dixit

VP - Head Loyalty
Axis Bank Ltd.

Ayoshmita Biswas

Group Head - Marketing & Corp Comm
Piramal Capital & Housing Finance Ltd.

Piyush Kumar

CMO
Metropolis Healthcare Ltd.

Vipul Oberoi

CMO
India Infoline Finance Ltd.

Debasmita Dhar

Head - Service Quality
Bajaj Allianz Life Insurance Co. Ltd.

Madhav M Malhotra

SVP & Head Customer Services-Assisted Care & Fiber to Home Customer Experience
Reliance Jio

Anish Agarwal

Director & Head - CPB Data & Analytics (Shared Services India)
Royal Bank of Scotland (RBS)

Sameer Saxena

Board Member & Director - Strategy Marketing
Legrand (India) Pvt. Ltd.

Abhay Kumar

Group CMO
Reliance Capital Ltd.

Sanjay Tiwary

Country Head
Toluna

Pooja Krishnani Shah

Head -Multichannel Marketing
MSD Sharp & Dohme GmbH

Ishita Mukherjee

COO
Bharti AXA Life Insurance Co. Ltd.

Antony Cherukara

VP - Corporate Strategy & Director - LGM
Kirloskar Oil Engines Ltd.

Digamber Bahuguna

Head - Customer Service & Modern Retail Sales
A.O. Smith

Saurabh Maheshwari

Head - Customer experience, Insights & Service Quality
Axis Bank Ltd.

Francis Rodrigues

SVP, Business Insights, Data Labs & Innovation
HDFC Life

Manish Jain

Senior Director - Global Service Assurance Operations, India
BT Group PLC

V Ananthanarayanan

VP - PS & Payouts
HDFC Life

Vikas Chandak

Head - Strategic Business & Alliances
JetPrivilege

Piyush Khandelwal

COO
Loylogic Technologies Ltd.

Madhumita Basu

Chief of Sales, Marketing & Innovation
Nuvoco Vistas

Narayan Devanathan

Group Executive & Strategy Officer
Dentsu Aegis Network, South Asia

Sudipto Ghosh

Executive Director
Lenovo India Pvt. Ltd.

Namita Mehta

Chief Customer Officer
Emaar India

Sanjay Shedge

Director - Technical Customer Service
APAC, Diversey India

Joy Chakraborty

COO
P D Hinduja Hospital

Sumit Puri

CIO
Max Healthcare Ltd.

Imran Ahmad

Director E-Commerce & Loyalty
The Lemon Tree Hotel Company

Saikat Sarkar

Chief - Small Format
Future Consumer Ltd.

Somu Vadali

Chief Digital & Data Products Officer
Future Group

Anand Dawson

Head - UX & Design
Shine.com

Matilda Bhatia

Head - Customer Service
Reliance Securities Ltd.

Kowshik Bhattacharjee

Head - Customer Experience
Apollo Hospitals Enterprise Ltd.

Vinay Shrivastava

Head - New Business & Digital Strategy
Marico Ltd.

Abhishek Gupta

CMO
Edelweiss Tokio Life Insurance Ltd.

Varun Rajwade

GM - Loyalty & Analytics
Aditya Birla Fashion & Retail Ltd.

Udhav Halgeri

AVP - Insights & Consumer Strategy
Sony Pictures Networks India

Aashish Walia

Head Marketing
IndiaFirst Life Insurance

Sameer Samudra

Director, Customer Support Excellence
Cummins India Ltd.

Rouble Kataria

VP - Innovations & Training
Haldiram Snacks Pvt. Ltd.

Kamlesh Vora

EVP - Customer Experience
Kotak Mahindra Bank

Archana Kalegaonkar

Head - Marketing
Roche Diabetes Care

Thomas George

Director - ecommerce & Analytics
Tata Communications Ltd.

Dipayan Chakraborty

Senior Director - Analytics
Flipkart

Vanita Keswani

CEO
Madison Media Sigma

Shivangi Kamath

Head - Quality Management & Process Improvement - Process Excellence Group
Tata AIG General Insurance Company Ltd.

Rahul Malik

Country Manager - Customer Support (Personal Systems) & Customer Experience
Hewlett Packard

Ajay Nambiar

Head - Customer Care & Property Management
L & T Realty Ltd.

Darshana Shah

CMO
Aditya Birla Health Insurance Co. Ltd.

Suyog Kulkarni

Head - Data Analytics
Sharekhan BNP Paribas Financial Services Pvt. Ltd.

Saurabh Awasthi

Head - Analytics
Cigna TTK Health Insurance Company Ltd.

Sanjeev Mittal

Global Head - Data & Analytics & Chief Program Officer - Digital Business
Tech Mahindra Ltd.

Nitin Jain

Head - Global Reporting Hub for Analytics
Mondelez India Foods Pvt. Ltd.

Permendra Singh

Head - Consumer Products (SAARC)
Mattel Toys (India) Pvt. Ltd.

Anish Ahuja

Head - Customer Service
Whirlpool India Ltd.

Parita Razdan

VP - Customer Intelligence
Star India Pvt. Ltd.

Abhinav Jain

VP - Planning
MRM//McCann

Abhishek Shetty

Head - Marketing, PR & Loyalty
Celio Future Fashion Pvt. Ltd.

Guruprasad Mandrawadkar

VP & Head - Business Intelligence
Star India

Barkha Jaiswal

Head - Business Development
QDegrees Services

Anand Bhatia

EVP - Marketing, Analytics, BI
Fino Payments Bank Ltd.

Manish Chanana

Country Head - Client Services & Operations
Accentiv India Pvt. Ltd.

Veetika Joshi Deoras

Head - Marketing, Category, Digital & Loyalty
Tata Starbucks

Shilpa Desai

GM & Head - Marketing, Cross Sell & Corporate Social Responsibility
Fullerton India Credit Company Ltd.

Eswaranatarajan N

COO
Kotak Mahindra General Insurance Co. Ltd.

Vivek Zakarde

Head - Business Intelligence, Data-ware & Analytics
Reliance General Insurance Company Ltd.

Salil Kumar

Head - Business Intelligence & Analytics
Reliance Nippon Life Asset Management Ltd.

Soumonath Chatterjee

Director of Loyalty, Customer Experience & Distribution, India & South Asia
Accor Hotels

Nitin Bhandari

Head - Digital Business & Digital Partnership APAC
Western Union

Prabhvir Sahmey

Head - Google Marketing Platform, India
Google

Mahinda Herath

Group Chief Planning & Digital Officer
Sri Lanka Telecom PLC

Ashwin Khasgiwala

Director
Reliance Brands Ltd.

Subramanyam Iyer

SVP & Head - Customer Experience
DBS Bank

Sanjay Shedge

Director - Technical Customer Service
APAC, Diversey India

Dhaval Pandya

Head IT - CIO / CDO
JSW Paints Pvt. Ltd.

Loveena Khatwani

Chief Client Experience Officer
Edelweiss Financial Services

Nazif Tejani

Head - CRM
Bestseller India

Abhishek Jain

Business Head - Digital Gifting Solutions
Accentiv' India Pvt. Ltd.

Neelima Burra

Marketing Director
HP Inc.

Mala Raj

Director
Strategic Caravan International Pvt. Ltd.

Varun Mohan

Head - Digital Revenue
Republic TV

Dhaval Pandya

Head IT - CIO / CDO
JSW Paints Pvt. Ltd.

Ronita Mitra

Founder & Chief Strategist
Brand Eagle Consulting