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Best Loyalty Program in Retail Sector: Large/ Multi Brand Format

  • FIRST CITIZEN
    SHOPPERS STOP LTD.

Best Loyalty Program in Retail Sector: Single / Specialty Format

  • Bata Club
    Bata India Ltd.

Best Loyalty Program in Financial Sector: Banking

  • SBI Rewardz by Loylty Rewardz

Best Loyalty Program in Financial Sector: Non-Banking

  • Privilege Club
    Aditya Birla Sun Life AMC Limited
  • Shop and Smile
    SBI Card

Best Loyalty Program in Auto Sector

  • eMPOWER
    Mahindra and Mahindra Ltd.
  • Honda Joy Club
    Honda Motorcycle and Scooter India Pvt. Ltd.

Best Loyalty Program in B2B Sector

  • Privilege Club
    Aditya Birla Sun Life AMC Limited
  • Aasman, Anand & Home Minister
    Ambuja Cements Ltd.

Best Loyalty Program in Services Sector

  • PVR Privilege
    PVR Ltd.

Best Customer Experience in Financial Sector: Non-Banking

  • Shriram Life Insurance Co. Ltd.

Best Customer Experience in Services Sector

  • ICICI Lombard General Insurance Co. Ltd.

Best Customer Experience in Utilities Sector

  • Indraprastha Gas Limited

Best Customer Experience in B2B Sector

  • Tata Astrum
    HR Sheets & Coils

Best Customer Experience in B2C Sector

  • Dell Gaming
    Dell India

Best Customer Experience in Retail Sector: Single / Specialty Format

  • Bata India Limited

Best Use of Data Analytics / Predictive Modelling to Enhance Customer Experience

  • Lowe’s Services India Pvt. Ltd.

Best Small Idea, Big Impact Communication of the Year

  • Cipla Limited

Best Direct-to-Consumer PR Campaign of the Year

  • Tata AIA Life Insurance Company Limited

Best Multi-Channel Communication of the Year

  • Ion Exchange (India) Ltd.

Best Use of Gamification to Enhance Loyalty

  • Titan Encircle Program

Best Use of Insights to Enhance Customer Experience

  • You Promise We Resume
    d2h
  • Project Umbrella
    HP India Sales Pvt. Ltd. – Customer Support

Best Use of Relationship Marketing in a Loyalty Program – B2B

  • Johnson Nayak
    H & R Johnson (India) Division

Best Use of Relationship Marketing in a Loyalty Program – B2C

  • FIRST CITIZEN
    SHOPPERS STOP LTD.

Best Use of Direct Marketing in a Loyalty Program

  • Loylty Rewardz

Best Use of Mobile in a Loyalty Program

  • Club Apparel
    Reciproci

Best Use of Technology in a Loyalty Program

  • Corteva ROOTS
    Corteva Agriscience
  • Shop Remarketing
    InterMiles

Best Use of Innovation In Loyalty Marketing

  • Virtual Reality - Super Customer Week
    Max Life Insurance Co. Ltd.

Best Use of Mobile to Enhance Customer Experience

  • DBS Bank India Limited

Best Customer Service Initiative

  • Ambuja Cements Ltd.

Best Customer Centric Company

  • L&T Realty Ltd.

Best Engagement for a Targeted Community

  • Vascon Goodlife

Best Customer Centric Employee Engagement

  • Hilti India Pvt. Ltd.

Best Use of Data Analytics in Business Intelligence

  • HDFC Life Insurance Company Limited

Best Use of Data & Insights in a Transformation Project

  • Hinduja Global Solutions Ltd.

Best Use of AI in Marketing Technology

  • Content Team
    OYO Hotels and Homes

Best Use of Data in Marketing Analytics

  • Hotels Re-Marketing Campaign
    InterMiles

Best Sales Enablement Technology

  • SAATHI
    SBI Life Insurance Co. Ltd.

Best Influencer Marketing Platform

  • Legrand Rishton Ki Udaan

Best Influencer Marketing Campaign

  • Dell Gaming
    Dell India

Best Event-led PR Campaign of the Year

  • NetApp India

Best Event & Experiential Marketing Communication of the Year

  • Reliance General Insurance Company Limited

Terragni Customer Centric Team of the Year

  • Bajaj Allianz Life Insurance Company

Terragni Customer Centric Company of the Year

  • DBS Bank India Limited

Best Promotional / Shopper Marketing Campaign

  • FIRST CITIZEN
    SHOPPERS STOP LTD.

Best In House Corporate Communication & PR Team of the Year

  • BLK Super Speciality Hospital

Best Integrated Media Campaign

  • Loyalty Ki Royalty
    d2h
  • Supercoin
    Flipkart Internet Pvt. Ltd.

Best Use of Contests / Promotions in a Loyalty Program

  • Big Bazaar Profit Club (Future Group)
  • Passport To Free Flight Campaign
    InterMiles

Best Channel Loyalty Program

  • Privilege Club
    Aditya Birla Sun Life AMC Limited Unnati
    Gulf Oil Lubricants India Ltd.

Best Customer Engagement Strategy for a Female Audience

  • Aditya Birla Health Insurance Co. Limited

Best Customer Experience Transformation

  • Customer Advisory Team
    Max Life Insurance Co. Ltd.
  • Tata Pravesh
    Tata Steel Limited
  • Eureka Forbes Limited

Best Contact Centre

  • DBS Bank India Limited

Best Customer Experience Vendor / Consultant / Service Provider

  • HANSA RESEARCH
  • QDegrees Services Pvt. Ltd.

Best Use of Conversational Bot / Tool to Enhance Customer Experience

  • Aditya Birla Health Insurance Co. Limited

Best Use of Voice of Customer

  • L&T Realty Ltd.
  • Citibank India

Best Card Based Loyalty Program

  • Big Bazaar Profit Club (Future Group)

Best Customer Centric Culture

  • DBS Bank India Limited
  • Edelweiss Wealth Management
  • Nestle India Ltd.

Best Rewards Program

  • Supercoin
    Flipkart Internet Pvt. Ltd.
  • Shop and Smile
    SBI Card
  • Accelerate 4.0
    Apollo Tyres Ltd.

Best Use of Brand Advocacy in a Campaign

  • Enrich

Most Innovative Loyalty Program of the Year

  • Master Scan Program
    Gulf Oil Lubricants India Ltd.

Best Data Enablement Campaign in a Loyalty Program

  • Flight Activation Campaign
    InterMiles

Champion of Champions – Loyalty Program of the Year

  • Master Scan Program
    Gulf Oil Lubricants India Ltd.

Loyalty Team of the Year

  • TimesPoints

FIRST CITIZEN

  • SHOPPERS STOP LTD.

Customer Experience Team of the Year

  • DBS Bank India Limited
  • Edelweiss Wealth Management

Best Data /Analytics Team of the Year

  • Lowe’s Services India Pvt. Ltd.

Best Use of Technology to Enhance Customer Experience

  • Edelweiss SME Lending (Salary Advance Team)
  • Tata Motors Ltd.

Best Digital Customer Experience Initiative

  • Reliance General Insurance Company Limited
  • IIFL Securities Ltd.
  • Bajaj Allianz Life Insurance Company

Best Use of Technology in a Contact Centre

  • YES BANK

Most Innovative Technology Initiative of the Year

  • Tricog Health India Pvt. Ltd.
  • TATA SIA AIRLINES LTD. (Vistara)

Best Internal Publication of the Year

  • Aditya Birla Fashion and Retail Ltd.

Best Use of Data Analytics in Predictive Modelling

  • Canara HSBC Oriental Bank of Commerce Life Insurance Co. Ltd.
  • Aditya Birla Health Insurance Co. Limited

Best B2B Payments Solution Provider of the Year

  • FSS (Financial Software and Systems)

Best Alternative or Digital Payments Program of the Year

  • ICICI Prudential Life Insurance Co. Ltd.

Best Corporate Film & Video of the Year

  • SBI General Insurance Company Limited

Best Corporate Website of the Year

  • Afcons Infrastructure Ltd.

Best CSR Communication of the Year

  • Dell Technologies India

Best B2B PR Campaign of the Year

  • Eaton Technologies Pvt. Ltd., India

Best Annual & CR Report of the Year

  • ICICI Securities Ltd.

Best Product Launch / Re-Launch PR Campaign of the Year

  • Edelweiss Mutual Fund

Best Regional PR Campaign of the Year

  • TANISHQ

PR Champion of the Year – Brand

  • Amway India Enterprises Private Limited
  • ALTBalaji

Corporate Communications Champion of Champions

  • Corporate Communications Team,
    SBI General Insurance Company Limited

Best Communication Strategist of the Year

  • Mr. Mahesh Jayaram, Director – Corporate Communications, Dell Technologies India

Most Creative Corporate Communications Professional of the Year

  • Mr Bivabasu Kumar, Head – Corporate Communication, Afcons Infrastructure Ltd.