Best Loyalty Program in Financial Sector: Banking

  • Axis Bank Ltd.
  • SBI Rewardz

Best Loyalty Program in Financial Sector: Non-Banking

  • SBI Card

Best Loyalty Program in Retail Sector: Large / Multi – Brand Format

  • Shoppers Stop Ltd.

Best Loyalty Program in Retail Sector: Single / Specialty Format

  • Big Bazaar Profit Club (Future Group)

Best Loyalty Program in Auto Sector

  • Hero Motocorp Ltd.
  • Gulf Oil Lubricants India Ltd.

Best Loyalty Program in Oil & Gas

  • Indian Oil Corporation Ltd.
    (XTRAPOWER Program)

Best Loyalty Program in B2B Sector

  • JK Lakshmi Cement Ltd.

Best Loyalty Program in Services Sector

  • Sheraton Grand Bengaluru Whitefield Hotel & Convention Center

Best Use of Relationship Marketing in a Loyalty Program – B2B

  • Wonder Cement

Best Use of Relationship Marketing in a Loyalty Program - B2C

  • Monsanto Holdings Pvt. Ltd.

Best Use of Direct Marketing in a Loyalty Program

  • Aditya Birla Fashion and Retail (Pantaloons)

Best Use of Mobile in a Loyalty Program

  • HP Re-Fuel Digital
    Hindustan Petroleum India Ltd.
  • Dr. Reddy's Laboratories

Best Promotional/ Shopper Marketing Campaign

  • Shoppers Stop Ltd.

Best Use of Brand Advocacy /Influencer Campaign

  • TATA GURU Loyalty Program
  • TATA MOTORS LTD
  • HDFC Life Insurance Company Ltd.

Best Use of Partnership in a Loyalty Program

  • Max Get More by Loylty Rewardz
  • PAYBACK India
  • JetPrivilege & IndianOil Partnership
    Jet Privilege Pvt. Ltd.

Best Card Based Loyalty Program

  • Big Bazaar Profit Club (Future Group)
  • Westside

Best Data/ Analytics Team of the Year

  • PAYBACK India

Champion of Champions – Loyalty Program of the Year

  • Aditya Birla Sun Life Mutual Fund
  • Shoppers Stop Ltd.

Best Use of Gamification to Enhance Loyalty

  • Myntra Insider

Most Innovative Technology Initiative of the Year

  • Adsyndicate Services Pvt. Ltd.

Best Use of CSR Initiative Linked to Loyalty

  • HP India Sales Pvt. Ltd.
  • Strategic Caravan International Pvt. Ltd.

Best Use of Contests / Promotions in a Loyalty Program

  • Loylogic Technologies
  • Dream Come True Contest
  • Jet Privilege Pvt. Ltd.

Best Use of Technology in a Loyalty Program

  • Legrand India
  • Corteva Agriscience™ – Agricultural Division of DowDuPont
  • Cabin Upgrade using JPMiles or E-Vouchers
    Jet Privilege Pvt. Ltd.

Best Use of Experiential & Innovative Media

  • Reliance General Insurance Company Ltd.

Best Use of Experiential / Live Marketing in a Loyalty Program

  • Charminar UNNATi, HIL Ltd.

Most Innovative Loyalty Program of the Year

  • Myntra Insider

Best Use of Innovation in Loyalty Program

  • Usage of Voice Technology to connect with its members
  • Jet Privilege Pvt. Ltd.

Best Use of Data Analytics in Business Intelligence

  • HDFC Life Insurance Company Ltd.

Best Use of Data Analytics in Customer Analytics

  • Lowe's Services India Pvt. Ltd.
  • Decathlon Sports India

Best Use of Data Analytics in Predictive Modelling

  • Tech Mahindra Ltd.
  • Shoppers Stop Ltd.

Best Use of Customer and Data Analytics in Loyalty Program

  • Westside
  • SPAR Hypermarket (India)
  • Driving Air Redemption to its members with data in real time
    Jet Privilege Pvt. Ltd.

Best Channel Loyalty Program

  • Club Concierge Services (India) Pvt. Ltd.
  • Aditya Birla Sun Life Mutual Fund

Best CRM Program

  • Apollo Hospitals Enterprise Ltd.
  • Relive 2018
    Jet Privilege Pvt. Ltd.

Best Rewards Program

  • Axis Bank Ltd.

Loyalty Team of the Year

  • Team Max Get More - Loylty Rewardz

Best Customer Experience Award of the Year: Banking

  • Citibank NA

Best Customer Experience Award of the Year: Non-Banking

  • Reliance Nippon Life Asset Management Ltd.

Best Experience in Retail Sector – Large/Multi Brand Format

  • Shoppers Stop Ltd.

Best Customer Experience in B2B Sector

  • Legrand India

Best Customer Experience in B2C Sector

  • HP India Sales Pvt. Ltd.

Best Customer Experience in Services Sector

  • Tata AIA Life Insurance Company Ltd.
  • Karvy DigiKonnect Ltd.

Best Digital Customer Experience Initiative

  • ICICI Lombard General Insurance Company Ltd.
  • Westside
  • Service Management Portal (SMP)
    Vodafone Idea Limited

Best Customer Centric Company

  • Future Generali India Insurance Company Ltd.

Best Omni-Channel Customer Experience Initiative

  • Croma

Best Use of Voice of Customer

  • Edelweiss - Personal Wealth Advisory
  • Aditya Birla Sun Life Insurance Company Ltd.

Best Customer Centric Employee Engagement

  • Tata AIA Life Insurance Company Ltd.
  • Shaadi.com

Best Customer Experience Vendor / Consultant / Service Provider

  • QDegrees Services Pvt. Ltd.

Best Contact Centre

  • Reliance General Insurance Company Ltd.
  • DBS Bank

Best Use of Technology in a Contact Centre

  • IndiaFirst Life Insurance Company Ltd.

Best Use of Innovation to Enhance Customer Experience

  • Bajaj Allianz Life Insurance Company Ltd.
  • Lenovo India Services

Best Use of Technology to Enhance Customer Experience

  • Aditya Birla Health Insurance
  • ICICI Lombard General Insurance Company Ltd.
  • IIFL Securities Ltd.
  • 'KhUshi'- India's 1st Insurance AI App
    PNB MetLife India Insurance Co. Ltd.

Best Customer Experience Transformation

  • Dialog Axiata PLC
  • Aditya Birla Health Insurance

Best Use of Insights to Enhance Customer Experience

  • Citibank NA
  • Customer Experience Launch Readiness (CXLR)
    Vodafone Idea Limited

Best Customer Centric Culture

  • Dialog Axiata PLC

Best Customer Service Initiative

  • Aditya Birla Sun Life Insurance Company Ltd.
  • Flipkart Internet Pvt. Ltd.
  • Frontline Empowerment Initiative (FEI)
    Vodafone Idea Limited

Best Use of Data Analytics / Predictive Modelling to Enhance Customer Experience

  • HDFC Bank Ltd.
  • DBS Bank
  • Flipkart Internet Pvt. Ltd.
  • Immersive Analytics
    Tata Consultancy Services - Analytics & Insights

Best Customer Experience Leader

  • Mr. Kowshik Bhattacharjee, Sr. GM - Customer Experience, Apollo Hospitals Enterprise Ltd.
  • Captain. Akhilesh Saxena, VP – Global Service Delivery & Customer Experience, TATA COMMUNICATIONS