Best Loyalty Program in Retail Sector - Large / Multi – Brand Format

  • Shoppers Stop Ltd.

Best Loyalty Program in Retail Sector - Single / Specialty Format

  • Westside

Best Loyalty Program in Financial Sector - Banking

  • SBI Rewardz
  • Axis Bank Ltd.

Best Loyalty Program in Financial Sector – Non Banking

  • SBI Card
  • Aditya Birla Capital Ltd.

Best Loyalty Program in B2B Sector

  • Aditya Birla Sun Life Mutual Fund - Channel Loyalty Program - "Privilege Club"
  • Hindustan Petroleum Corporation Limited
  • Syngenta India Limited – "Pragati Program"

Best Loyalty Program in Service Sector

  • Lemon Tree Hotels

Best Loyalty Program in Auto Sector

  • Mahindra & Mahindra Ltd. (Automotive Division)
  • Tata Motors Champion Program

Best Loyalty Program in Oil & Gas Sector

  • Indian Oil Corporation Ltd.

Best Use of Relationship Marketing in a Loyalty Program – B2B

  • Charminar UNNATI, HIL Ltd.
  • Aditya Birla Sun Life Mutual Fund - Channel Loyalty Program - "Privilege Club"

Best Use of Social Media to Enhance Loyalty

  • Aditya Birla Fashion And Retail Ltd. – PANTALOONS

Best Use of Mobile in a Loyalty Program

  • IndoAsian

Best Use of Data Analytics in Business Intelligence

  • Raymond Rewards
  • Max Get More by Loylty Rewardz

Best Use of Customer and Data Analytics in Loyalty Program

  • Mobiquest
  • Shoppers Stop Ltd.
  • Kaya Ltd.

Best Use of Data Analytics in Predictive Modelling

  • Godrej Consumer Products Ltd.
  • Jet Privilege Pvt. Ltd. (Hotel Lookalike Campaign)

Best Use of Experiential / Live Marketing in a Loyalty Program

  • Cipla Health Ltd.
  • Birla Cellulose - Grasim Industries Ltd.
  • Rewardport for Reliance Retail

Best Use of Relationship Marketing in a Loyalty Program – B2C

  • Portea

Best Use of Technology in a Loyalty Program

  • Legrand

Best Regional Loyalty Marketing Campaign

  • Aditya Birla Fashion And Retail Ltd. – PANTALOONS

Best Use of Innovation in Loyalty Marketing

  • Shoppers Stop Ltd.
  • Jet Privilege Pvt. Ltd.

Best Use of Brand Advocacy /Influencer Campaign

  • Mahindra & Mahindra – Farm Division
  • SHELL LUBRICANTS - ADVOCACY CIRCLE

Best Use of Contests / Promotions in a Loyalty Program

  • Jet Privilege Pvt. Ltd. - JPMiles Back / Redemption Re-Marketing
  • Jet Privilege Pvt. Ltd. - Jet Airways ICICI Bank International Spends Campaign
  • Tata Motors Guru Program

Best Promotional / Shopper Marketing Campaign

  • Jet Privilege Pvt. Ltd.
  • Dish TV India Ltd.

Best Card Based Loyalty Program

  • The Lalit Loyalty
  • PAYBACK

Best Channel Loyalty Program

  • Dr. Reddy's Laboratories Ltd.
  • DuPont Pioneer

Best CRM Program

  • The Future Group
  • HDFC Life

Best Use of Gamification to Enhance Loyalty

  • Jet Privilege Pvt. Ltd.

Best Use of Partnership in a Loyalty Program

  • PAYBACK

Best Use of Direct Marketing in a Loyalty Program

  • Shopper's Stop Ltd.
  • Jet Privilege Pvt. Ltd.

Best Integrated Media Campaign

  • Crocs India Pvt. Ltd.

Best Real-time Governance

  • Karvy DigiKonnect Ltd.

Most Innovative Loyalty Program of the Year

  • Sobha Ltd.
    Powered by Customer Inspire

Best Use of CSR Initiative Linked to Loyalty

  • Raymond Rewards
  • 'Points for People'
    An Initiative of Tata Trusts

Best Rewards Program

  • Axis Bank Ltd.
  • UTI Mutual Fund

Loyalty Team of the Year

  • Team Max Get More

Champion of Champions - Loyalty Program of the Year

  • Axis Bank Ltd.

Best Customer Experience Award of the Year

Retail Sector - Large / Multi - Brand Format

  • Shoppers Stop Ltd.

Retail Sector - Single / Specialty Format

  • The World of Titan (Titan Co. Ltd.)

Banking

  • Jet Privilege Pvt. Ltd.
    (cards.jetprivilege.com)

Non-Banking

  • India Infoline Ltd.

B2B Sector

  • Vodafone Business Services - Wired Line Business

Services Sector

  • Adlabs Entertainment Ltd.

Best Customer Service Initiative

  • ICICI Lombard General Insurance Co. Ltd.
  • Vodafone Business Services – IoT
  • Max Life Insurance

Best Use of Innovation to Enhance Customer Experience

  • Citibank N.A.
  • Jet Privilege Pvt. Ltd.

Best Use of Innovation to Enhance Customer Experience

  • Reliance Nippon Life Asset Management Ltd.
  • Birla Sun Life Insurance Company Ltd.

Best Use of Insights to Enhance Customer Experience

  • Future Generali India Insurance Co. Ltd.
  • Dell India Pvt. Ltd.

Best Digital Customer Experience Initiative

  • Bajaj Allianz Life Insurance Co. Ltd.
  • SpiceJet Ltd.
  • Hindustan Petroleum Corporation Limited

Best Customer Experience Transformation

  • Vodafone Business Services – IoT
  • Mahindra & Mahindra Ltd. (Automotive Division)

Best Omni-Channel Customer Experience Initiative

  • Infiniti Retail Ltd.

Best Customer Centric Employee Engagement

  • Future Generali India Insurance Co. Ltd.
  • Asian Paints Ltd.
  • Raymond Rewards

Best Use of Technology to Enhance Customer Experience

  • DuPont Nutrition & Health
  • 'conVRse'
    PNB MetLife
  • Yes Bank

Best Use of Data Analytics / Predictive Modelling to Enhance Customer Experience

  • Flipkart Internet Pvt. Ltd.

Best Customer Experience Vendor / Consultant / Service Provider

  • Stakeholder Management Kantar IMRB

Best Emerging Contact Centre of the Year

  • Karvy DigiKonnect Ltd.

Best Contact Centre

  • ICICI Lombard General Insurance Co. Ltd.
  • Axis Bank Ltd.

Best Customer Centric Culture

  • Edelweiss Wealth Management
  • Aditya Birla Sun Life Insurance Company Ltd.

Best Customer Centric Culture

  • Edelweiss Wealth Management
  • Aditya Birla Sun Life Insurance Company Ltd.
  • VFS Global

The Terragni - Customer Centric Company of the Year

  • VODAFONE BUSINESS SERVICES

The Terragni - Customer Centric Team of the Year

  • ICICI Lombard General Insurance Co. Ltd.

Customer Experience Leader of the Year

  • Mr. Dinesh Bhasin, Vice President, Head – Customer Care, Domestic & International Business, PVB, Tata Motors Ltd.
  • Ms. Surekha Desai, SVP - VBS Customer Service, Vodafone Business Services

Customer Experience Team of the Year

  • ICICI Lombard General Insurance Co. Ltd.