Best Loyalty Program in Retail Sector - Large / Multi – Brand Format

  • Aditya Birla Fashion And Retail Ltd. – "PANTALOONS"

Best Loyalty Program in Retail Sector - Single / Specialty Format

  • Big Bazaar Profit Club (Future Group)
  • Kaya Limited

Best Loyalty Program in Financial Sector - Banking

  • State Bank Rewardz

Best Loyalty Program in Financial Sector – Non Banking

  • Birla Sun Life Ins Co. Ltd. - "Rewards & Recognition Team"
  • UTI Mutual Fund
  • SBI Card

Best Loyalty Program in Automotive Sector

  • Mahindra & Mahindra Ltd (Automotive) "Uday Engagement Program"

Best Loyalty Program in B2B Sector

  • Tata Technologies Pvt. Ltd.
  • Syngenta India Limited – "Pragati Program"

Best Loyalty Program in Service Sector

  • Jet Privilege Pvt. Ltd.

Best use of Social Media to Enhance Loyalty

  • Shoppers Stop Ltd.
  • Raymond Rewards

Best Use of Mobile Within a Loyalty Strategy

  • mPoint by Max Get More
  • Axis Bank Ltd. - "Axis eDGE Rewards"

Best use of Technology in a Loyalty Program

  • Essar Fleet Plus
  • Birla Cellulose – "Grasim Industries Ltd."

Best Use of Innovation in Loyalty Marketing

  • Portea
  • Jet Privilege Pvt. Ltd. - "One click to free flights"

Best Promotional / Shopper Marketing Campaign

  • Raymond Rewards
  • Jet Privilege Pvt. Ltd. - "Purchase of Miles"

Best Use of CSR Initiative Linked to Loyalty

  • Hewlett-Packard India Sales Private Limited - "HP Planet Partners Rewards Program"

Best Loyalty Program in Real Estate Sector

  • Oberoi Realty Ltd.

Hansa Cequity Customer's Choice Loyalty Award

  • Flipkart Internet Pvt. Ltd.

Customer's Choice Award

  • Tata Motors Ltd.

Best Use of Partnership in a Loyalty Program

  • Axis Bank Ltd. - "Axis eDGE Rewards"
  • PAYBACK India

Best Direct Marketing Campaign

  • Dish TV
  • Shoppers Stop Ltd.

Best Integrated Media Campaign

  • TATA Starbucks Pvt. Ltd.
  • Raymond Rewards

Best Use of Data Analytics in Business Intelligence

  • Max Get More

Best CRM Program

  • Peter England

Best Use of Data Analytics in Predictive Modelling

  • Hexaware Technologies
  • Mahindra & Mahindra Limited (Automotive)
  • Shoppers Stop Ltd.

Best Use of Customer and Data Analytics in Loyalty Program

  • Aditya Birla Fashion And Retail LTD. - PANTALOONS
  • Jet Privilege Pvt. Ltd. - Purchase of Miles
  • PAYBACK India

Best Rewards Program

  • Axis Bank Ltd. - Axis eDGE Rewards

Best Channel Loyalty Program

  • Dr. Reddy's Laboratories Ltd.
  • Perfetti Van Melle India Pvt. Ltd.

Outstanding Contribution to the Loyalty Industry

  • Awarded to Select Direct for completing 25 Years

Loyalty Team of the Year

  • Max Get More

Champion of Champions - Loyalty Program of the Year

  • Jet Privilege Pvt. Ltd.

Best Customer Experience Award of the Year
Financial Sector - Banking

  • Citibank N.A.

Non-Banking

  • Reliance Nippon Life Asset Management Ltd.

Retail / e-Commerce

  • Flipkart Internet Pvt. Ltd.

Consumer Goods

  • HP India Sales Pvt. Ltd.
  • Brillio Technologies

Automobiles

  • Mahindra & Mahindra Ltd. (Automotive Division)

Real Estate

  • Emaar India

Travel

  • SOTC Travel Services Pvt. Ltd.

Hospitality

  • Member Relations – Mahindra Holidays & Resorts India Ltd.

Best Use of Content Marketing to Enhance Customer Experience

  • Tata Technologies Limited

Best Use of Insights to Enhance Customer Experience

  • Aditya Birla Fashion and Retail Ltd.

Best Use of Innovation to Enhance Customer Experience

  • Reliance Nippon Life Asset Management Ltd.
  • Birla Sun Life Insurance Company Ltd.

Best Use of Technology to Enhance Customer Experience

  • VFS Global
  • Jet Privilege Pvt. Ltd.

Best Customer Experience Transformation

  • Lenovo India Pvt. Ltd.

Best Customer Service Initiative

  • Acer India

Best Customer Centric Culture

  • Samsung India Electronics Pvt. Ltd.
  • BMC Software India Pvt. Ltd.

Best Customer Centric Culture

  • Samsung India Electronics Pvt. Ltd.
  • BMC Software India Pvt. Ltd.

Best Contact Centre

  • DHL Express (India) Pvt. Ltd.

Best Omni-channel Customer Experience Initiative

  • Infiniti Retail Ltd.
  • Gain Theory for Nestlé India

Best Digital Customer Experience Initiative

  • Customer Relations - HDFC LIFE ( Digital Servicing)
  • DriveTrack Plus - Hindustan Petroleum Corporation Limited

Terrangi Present Best Customer Centric Employee Engagement

  • Citibank N.A.
  • IndiaFirst Life Insurance Company Ltd.

Terrangi Present Best Customer Centric Company

  • Samsung India Electronics Pvt. Ltd.
  • Pantaloons – ABFRL

Best Customer Experience Team

  • VFS Global
  • Emaar India

Best Customer Experience Leader

  • Ms. Ramita Vikram, Head - Quality, Risk, Business Continuity & Customer Experience, VFS Global