Best Loyalty Program in Retail Sector - Large / Multi – Brand Format

  • Aditya Birla Fashion And Retail Ltd. – "PANTALOONS"

Retail Sector - Large / Multi – Brand Format

  • Future Group "PAYBACK Program"

Retail Sector - Single / Specialty Format

  • Van Heusen - Madura Fashion & Lifestyle Ltd.
  • "Power Club & Diva Club"

Financial Sector - Banking

  • ICICI Bank Ltd. - "MySavings Rewards"

Financial Sector - Non Banking

  • Birla Sun Life Mutual Fund - "Privilege Club"
  • UTI Mutual Fund – "UTI Summit"

Best Loyalty Program in Auto Sector

  • Mahindra & Mahindra Ltd - Purple Club
  • Hero Motocorp Ltd. - "Hero GoodLife Loyalty Program"

Best Loyalty Program in B2B Sector

  • Dr. Reddy's Laboratories Ltd. - "Prime Partner Program"

Best Loyalty Program in Service Sector

  • The Lemon Tree Hotel Company – "Lemon Tree Smiles"
  • Jet Privilege Pvt. Ltd. – "JetPrivilege Program"

Best use of Social Media to Enhance Loyalty

  • Shoppers Stop Ltd. – "First Citizen"
  • Celio Future Fashion Pvt. Ltd. - "Fantastic Rewards Program"

Best use of Technology in a Loyalty Program

  • Digital Quotient - "Jivanjor Achievers Club"
  • Jet Privilege Pvt. Ltd. – "JetPrivilege"

Innovation in Loyalty Marketing

  • Max Get More by Loylty Rewardz Mngt Pvt. Ltd.

Client Agency Idea

  • Mahindra & Mahindra Ltd. (Automotive) – "Lead Nurturing Program"

Best Customer Centric Company Of The Year

  • KUONI-SOTC - "Co-Created Program"
  • L&T Investment Management Ltd.

Customer Centric Employee Engagement of the Year

  • Citibank N.A. - "Client Centric Employee Engagement Program"

Best Use of Innovation in Customer Insights

  • Tanishq
  • Mahindra & Mahindra

Best Contact Centre Award of the Year

  • Liberty Videocon General Insurance Company
  • Samsung India
  • DHL Express (India) Pvt. Ltd.

Best Customer Experience Transformation of the Year

  • Reliance Capital Asset Management Ltd.
  • Aircel Ltd.

Best Customer Experience Professional of the Year : e-Commerce

  • Mr. Chandan Chhabra, Director-Customer Experience, OLX India Pvt. Ltd.

Best Customer Experience Professional of the Year : Financial

  • Mr. Mehmood Mansoori, Head - IT Innovation & CEM - Executive Management Group, HDFC ERGO General Insurance Company Ltd.

Best Customer Experience Professional of the Year : Hospitality

  • Mr. Saeid Heidari, General Manager, JW Marriott Hotel Mumbai Sahar

Best Customer Experience Professional of the Year : Financial

  • Mr. Vikas Gujral, Executive VP & Head - Customer Service & Operations, Max Life Insurance Co Ltd.

Best Customer Experience Team of the Year

  • Reliance Capital Asset Management Ltd.
  • Customer Relations HDFC Life
  • Customer Service - Lava International Ltd.

Best Customer Experience Leader of the Year (Overall)

  • Mr. Anurag Prashar, Head - Customer Service, Samsung India

Best Customer Experience Award of the Year

Financial Sector – Banking

  • Citibank N.A.

Retail

  • Tanishq

Airport

  • Pranaam GVK

Consumer Goods

  • HP Inc CS India

Logistics

  • DHL Express (India) Pvt Ltd.

Pharmaceutical

  • Piramal Enterprises Ltd.

Financial Sector – Non Banking

  • HDFC ERGO General Insurance Company Ltd.
  • Birla Sun Life Insurance
  • L&T Investment Management Ltd.

Best Use of Customer Experience Technology Award of the Year

  • Pantaloons Fashion & Retail Ltd.
  • ICICI Bank
  • Van Heusen - Madura Fashion & Lifestyle Ltd.

Best Employee Engagement Practices Award of the Year

  • HP PPS Service India Pvt. Ltd.

Best Place to Work Award of the Year

  • JW Marriott Mumbai Sahar /li>

Best Use of Innovation in Customer Experience

  • ICICI Bank

Best Use of Innovation in Customer Insights

  • Tanishq
  • Mahindra & Mahindra

Best Contact Centre Award of the Year

  • Liberty Videocon General Insurance Company
  • Samsung India
  • DHL Express (India) Pvt. Ltd.

Best Customer Experience Transformation of the Year

  • Reliance Capital Asset Management Ltd.
  • Aircel Ltd.

Best Customer Experience Professional of the Year : e-Commerce

  • Mr. Chandan Chhabra, Director-Customer Experience, OLX India Pvt. Ltd.

Best Customer Experience Professional of the Year : Financial

  • Mr. Mehmood Mansoori, Head - IT Innovation & CEM - Executive Management Group, HDFC ERGO General Insurance Company Ltd.

Best Customer Experience Professional of the Year : Hospitality

  • Mr. Saeid Heidari, General Manager, JW Marriott Hotel Mumbai Sahar

Best Customer Experience Professional of the Year : Financial

  • Mr. Vikas Gujral, Executive VP & Head - Customer Service & Operations, Max Life Insurance Co Ltd.

Best Customer Experience Team of the Year

  • Reliance Capital Asset Management Ltd.
  • Customer Relations HDFC Life
  • Customer Service - Lava International Ltd.

Best Customer Experience Leader of the Year (Overall)

  • Mr. Anurag Prashar, Head - Customer Service, Samsung India