About Customer Loyalty Summit
Discover how to get your customers to love your brand. Learn how to recognize loyalty, deliver exceptional experiences and make points and programmes a valuable retention tool.
Loyalty Summit brings forth a loyalty marketing leadership strategy agenda that enables you to understand your customers better in order to reduce customer churn and increase profitability.
The event gets together leading B2C brands across all verticals durables, non-durables, retail, travel, financial services, healthcare, telecom, entertainment to discuss best practices for building cohesive, all-encompassing customer loyalty strategies. Senior Professionals of Loyalty, CRM, Marketing, & Social Media from the world's leading brands come together to discover the technologies, strategies and programs that will boost engagement, drive retention, and enhance brand recognition and awareness. Discover the latest technologies and services in our exhibition that will enable you to achieve higher returns from marketing and loyalty spend and network with 300+ senior level loyalty and CRM executives who will come together to showcase innovation in customer engagement, analytics, and experience.
2018 Keynote speakers

Maximizing Customer Loyalty in an Automated World'

Senior Level Attendance Delegates form the entire Location & Context Ecosystem
Agenda
Registrations
Registrations over breakfast and tea / coffee
WELCOME NOTE AND LAMP LIGHTING CEREMONY
Official Whitepaper Release
Making it Easy - The India 2018 EAS Index
Keynote by Don Peppers
Theme: Human to the Max: Maximizing Customer Loyalty in an Automated World
Registrations
Registrations over breakfast and tea / coffee
Overview of day 1
Keynote by SALLIE BURNETT
Theme: THE JOURNEY MATTERS MORE THAN THE DESTINATION
Tea / Coffee and networking break
Silver Partners

Don Peppers
Best Selling Author, Blogger, Business Strategist & Widely Acclaimed Keynote SpeakerKeynote Speaker

Sameer Saxena
Member of Board & Director - Strategy MarketingLegrand (India) Pvt. Ltd.
Speaker

Manu Dogra
PresidentNetCarrots Loyalty Service
Speaker

Subhrangshu Neogi
Former Director, Head - Group Marketing & BrandReligare Enterprises Ltd.
Speaker
Award Winners
Best Loyalty Program in Retail Sector - Large / Multi – Brand Format
Shoppers Stop Ltd.Best Loyalty Program in B2B Sector
Aditya Birla Sun Life Mutual Fund - Channel Loyalty Program - "Privilege Club" Hindustan Petroleum Corporation Limited Syngenta India Limited – "Pragati Program"Best Loyalty Program in Auto Sector
Mahindra & Mahindra Ltd. (Automotive Division)Tata Motors Champion Program
Best Use of Relationship Marketing in a Loyalty Program – B2B
Charminar UNNATI, HIL Ltd. Aditya Birla Sun Life Mutual Fund - Channel Loyalty Program - "Privilege Club"Best Use of Data Analytics in Predictive Modelling
Godrej Consumer Products Ltd.Jet Privilege Pvt. Ltd. (Hotel Lookalike Campaign)
Best Use of Experiential / Live Marketing in a Loyalty Program
Cipla Health Ltd.Birla Cellulose - Grasim Industries Ltd.
Rewardport for Reliance Retail
Best Use of Brand Advocacy /Influencer Campaign
Mahindra & Mahindra – Farm DivisionSHELL LUBRICANTS - ADVOCACY CIRCLE
Best Use of Contests / Promotions in a Loyalty Program
Jet Privilege Pvt. Ltd. - JPMiles Back / Redemption Re-MarketingJet Privilege Pvt. Ltd. - Jet Airways ICICI Bank International Spends Campaign
Tata Motors Guru Program
Best Use of CSR Initiative Linked to Loyalty
Raymond Rewards'Points for People'
An Initiative of Tata Trusts
Registration
VENUE
Taj Lands End,
Byramji Jeejeebhoy Road,
Near Band Stand, Bandra West,
Mumbai, Maharashtra 400050
CONTACT
Harish Bhatia
Project Managing Director
: harish@kamikaze.co.in
: 9821022236 / 982 002 2236
CONTACT
Aditee Kumar
Project Associate
: aditee@kamikaze.co.in
: 9870022364 / 982 002 2236
Address
Kshitij, 103 - 1st Floor,
Veera Desai Road,
Opposite Andheri Sports Complex,
Andheri (W), Mumbai 400 058