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About Customer Loyalty Summit

Discover how to get your customers to love your brand. Learn how to recognize loyalty, deliver exceptional experiences and make points and programmes a valuable retention tool.

Loyalty Summit brings forth a loyalty marketing leadership strategy agenda that enables you to understand your customers better in order to reduce customer churn and increase profitability.

The event gets together leading B2C brands across all verticals durables, non-durables, retail, travel, financial services, healthcare, telecom, entertainment to discuss best practices for building cohesive, all-encompassing customer loyalty strategies. Senior Professionals of Loyalty, CRM, Marketing, & Social Media from the world's leading brands come together to discover the technologies, strategies and programs that will boost engagement, drive retention, and enhance brand recognition and awareness. Discover the latest technologies and services in our exhibition that will enable you to achieve higher returns from marketing and loyalty spend and network with 300+ senior level loyalty and CRM executives who will come together to showcase innovation in customer engagement, analytics, and experience.

Platinum & Gold Partner

2018 Keynote speakers

Don Peppers
Don Peppers
Best - selling author, blogger, business strategist, and widely acclaimed keynote speaker
Keynote Theme :
'Human to the Max:
Maximizing Customer Loyalty in an Automated World'
#
SALLIE BURNETT
Expert on Customer-Centric Business Strategies, Founder & CEO of Customer Insight Group, industry leader in customer reward programs and loyalty marketing
Keynote Theme :
'The Journey Matters More than the Destination'

Co-Located Events

Senior Level Attendance Delegates form the entire Location & Context Ecosystem

Marketing Automation
Experience Marketing
Social / Digital Agencies
Mobile Platforms
Gamification
Loyalty Solution Providers
Outsourcing Solutions
Implementation and Consultancy Services
Email Marketing
Payment Platforms
Contact Centres
Loyalty Progammes
Analytics and Insight Solutions
Loyalty Consultants
Customer Experience Applications
Bricks and Clicks Integration Solutions
Content
Data Services
Business Intelligence
CRM Solutions
Design and Branding

Agenda

  • Taj Lands End, Mumbai, India

  • 1st & 2nd February 2018

08:00 AM - 09:15 AM MAIN BALLROOM

Registrations

Registrations over breakfast and tea / coffee

09:15 AM - 09:25 AM MAIN BALLROOM

WELCOME NOTE AND LAMP LIGHTING CEREMONY

Mr. M. N. Srinivasu, Director, Loylty Rewardz Mngt. Pvt. Ltd.
09:25 AM - 09:30 AM MAIN BALLROOM

Official Whitepaper Release

Making it Easy - The India 2018 EAS Index

09:30 AM - 10:00 AM MAIN BALLROOM

Keynote by Don Peppers

Theme: Human to the Max: Maximizing Customer Loyalty in an Automated World

Mr. Don Peppers : Best - selling author, blogger, business strategist, and widely acclaimed keynote speaker
08:00 am - 09:15 am MAIN BALLROOM

Registrations

Registrations over breakfast and tea / coffee

09:15 am - 09:30 am MAIN BALLROOM

Overview of day 1

09:30 am - 10:30 am MAIN BALLROOM

Keynote by SALLIE BURNETT

Theme: THE JOURNEY MATTERS MORE THAN THE DESTINATION

Ms. Sallie Burnett : Expert on Customer-Centric Business Strategies, Founder & CEO of Customer Insight Group, industry leader in customer reward programs and loyalty marketing
10:30 am - 11:00 am MAIN BALLROOM

Tea / Coffee and networking break

JURY MEMBERS

Silver Partners

Silver Partner

Don Peppers

Don Peppers

Best Selling Author, Blogger, Business Strategist & Widely Acclaimed Keynote Speaker

Keynote Speaker

Sameer Saxena

Sameer Saxena

Member of Board & Director - Strategy Marketing
Legrand (India) Pvt. Ltd.

Speaker



2018 SPEAKERS

Manu Dogra

Manu Dogra

President
NetCarrots Loyalty Service

Speaker

Subhrangshu Neogi

Subhrangshu Neogi

Former Director, Head - Group Marketing & Brand
Religare Enterprises Ltd.

Speaker

awards-present

Award Winners


Best Loyalty Program in B2B Sector

Aditya Birla Sun Life Mutual Fund - Channel Loyalty Program - "Privilege Club"
Hindustan Petroleum Corporation Limited
Syngenta India Limited – "Pragati Program"

Best Loyalty Program in Auto Sector

Mahindra & Mahindra Ltd. (Automotive Division)
Tata Motors Champion Program

Best Loyalty Program in Oil & Gas Sector

Indian Oil Corporation Ltd.

Best Use of Relationship Marketing in a Loyalty Program – B2B

Charminar UNNATI, HIL Ltd.
Aditya Birla Sun Life Mutual Fund - Channel Loyalty Program - "Privilege Club"

Best Use of Social Media to Enhance Loyalty

Aditya Birla Fashion And Retail Ltd. – PANTALOONS

Best Use of Data Analytics in Business Intelligence

Raymond Rewards
Max Get More by Loylty Rewardz

Best Use of Customer and Data Analytics in Loyalty Program

Mobiquest
Shoppers Stop Ltd.
Kaya Ltd.

Best Use of Data Analytics in Predictive Modelling

Godrej Consumer Products Ltd.
Jet Privilege Pvt. Ltd. (Hotel Lookalike Campaign)

Best Use of Experiential / Live Marketing in a Loyalty Program

Cipla Health Ltd.
Birla Cellulose - Grasim Industries Ltd.
Rewardport for Reliance Retail

Best Use of Technology in a Loyalty Program

Best Use of Technology in a Loyalty Program
Legrand

Best Regional Loyalty Marketing Campaign

Aditya Birla Fashion And Retail Ltd. – PANTALOONS

Best Use of Innovation in Loyalty Marketing

Shoppers Stop Ltd.
Jet Privilege Pvt. Ltd.

Best Use of Brand Advocacy /Influencer Campaign

Mahindra & Mahindra – Farm Division
SHELL LUBRICANTS - ADVOCACY CIRCLE

Best Use of Contests / Promotions in a Loyalty Program

Jet Privilege Pvt. Ltd. - JPMiles Back / Redemption Re-Marketing
Jet Privilege Pvt. Ltd. - Jet Airways ICICI Bank International Spends Campaign
Tata Motors Guru Program

Best Promotional / Shopper Marketing Campaign

Jet Privilege Pvt. Ltd.
Dish TV India Ltd.

Best Card Based Loyalty Program

The Lalit Loyalty
PAYBACK

Best Channel Loyalty Program

Dr. Reddy's Laboratories Ltd.
DuPont Pioneer

Best CRM Program

The Future Group
HDFC Life

Best Use of Direct Marketing in a Loyalty Program

Shopper's Stop Ltd.
Jet Privilege Pvt. Ltd.

Best Integrated Media Campaign

Crocs India Pvt. Ltd.

Best Real-time Governance

Karvy DigiKonnect Ltd.

Most Innovative Loyalty Program of the Year

Sobha Ltd.
Powered by Customer Inspire

Best Use of CSR Initiative Linked to Loyalty

Raymond Rewards
'Points for People'
An Initiative of Tata Trusts

Best Rewards Program

Axis Bank Ltd.
UTI Mutual Fund

Loyalty Team of the Year

Team Max Get More

Associate Partner

Registration

VENUE

Taj Lands End,
Byramji Jeejeebhoy Road,
Near Band Stand, Bandra West,
Mumbai, Maharashtra 400050

CONTACT

Harish Bhatia
Project Managing Director
: harish@kamikaze.co.in
: 9821022236 / 982 002 2236

CONTACT

Aditee Kumar
Project Associate
: aditee@kamikaze.co.in
: 9870022364 / 982 002 2236

Address

Kshitij, 103 - 1st Floor,
Veera Desai Road,
Opposite Andheri Sports Complex,
Andheri (W), Mumbai 400 058

Enquiry