Loyalty in the Digital Age -
Insights v/s Automation

February 1^st & 2^nd 2018, Taj Lands End, Mumbai, India.

Customer Engagement Summit Event Brochure
Loyalty in the Digital Age -
Insights v/s Automation

February 1^st & 2^nd 2018, Taj Lands End, Mumbai, India.

Customer Engagement Summit Event Brochure
Loyalty in the Digital Age -
Insights v/s Automation

February 1^st & 2^nd 2018, Taj Lands End, Mumbai, India.

Customer Engagement Summit Event Brochure

About Customer Loyalty Summit

Discover how to get your customers to love your brand. Learn how to recognize loyalty, deliver exceptional experiences and make points and programmes a valuable retention tool.

Loyalty Summit brings forth a loyalty marketing leadership strategy agenda that enables you to understand your customers better in order to reduce customer churn and increase profitability.

The event gets together leading B2C brands across all verticals durables, non-durables, retail, travel, financial services, healthcare, telecom, entertainment to discuss best practices for building cohesive, all-encompassing customer loyalty strategies. Senior Professionals of Loyalty, CRM, Marketing, & Social Media from the world's leading brands come together to discover the technologies, strategies and programs that will boost engagement, drive retention, and enhance brand recognition and awareness. Discover the latest technologies and services in our exhibition that will enable you to achieve higher returns from marketing and loyalty spend and network with 300+ senior level loyalty and CRM executives who will come together to showcase innovation in customer engagement, analytics, and experience.

Senior Level Attendance Delegates form the entire Location & Context Ecosystem

Marketing Automation

Experience Marketing

Social / Digital Agencies

Mobile Platforms

Gamification

Loyalty Solution Providers

Outsourcing Solutions

Implementation and Consultancy Services

Email Marketing

Payment Platforms

Contact Centres

Loyalty Progammes

Analytics and Insight Solutions

Loyalty Consultants

Customer Experience Applications

Bricks and Clicks Integration Solutions

Content

Data Services

Business Intelligence

CRM Solutions

Design and Branding

2017 Keynote speakers

Chris L Brown

CEO � Market Culture & Author

'The Customer Culture Imperative'

Keynote Theme :

'Reinventing the Customer Experience from the Inside-Out : How to Create a Truly Customer Centric Culture'

Dr. Ana Iorga

CEO & Chief Neuroscientist

'Buyer Brain'

Keynote Theme :

'The Neuroscience of Effort � Why Customers Love it Easy'

Agenda

Taj Lands End, Mumbai, India
8^th & 9^th February 2017

8^th Feb, 2017 9^th Feb, 2017

08:00 AM - 09:15 AM MAIN BALLROOM

Registrations

Registrations over breakfast and tea / coffee

09:15 AM - 09:30 AM MAIN BALLROOM

Welcome Note and lamp lighting ceremony

09:30 AM - 10:30 AM MAIN BALLROOM

Keynote Of The Day

Theme: The Neuroscience of Effort � Why Customers Love it Easy

Ms. Ana Iorga, CEO & Chief Neuroscientist, Buyer Brain

10.30 am - 11.00 AM MAIN BALLROOM

Tea / Coffee and networking break

08:00 am - 09:15 am MAIN BALLROOM

Registrations

Registrations over breakfast and tea / coffee

09:15 am - 09:30 am MAIN BALLROOM

Welcome note and lamp lighting ceremony

09:30 am - 10:30 am MAIN BALLROOM

Keynote Of The Day

Theme: Reinventing the Customer Experience from the Inside-Out : How to Create a Truly Customer Centric Culture

Mr. Chris L Brown, CEO � Market Culture & Author 'The Customer Culture Imperative�

10:30 am - 11:00 am MAIN BALLROOM

Tea / Coffee and networking break

VIEW Entire Agenda

JURY MEMBERS

Bijaei Jayaraj

Founder & CEO
Loylty Rewardz Mngt Pvt Ltd.

Darshana Shah

Chief Marketing Officer
Aditya Birla Health Insurance
Deepali Naair

Chief Marketing & Digital Officer
IIFL Wealth Management Ltd.

Yusuf Pachmariwala

VP - Operations
Tata AIA Life Insurance Co. Ltd.
Anil V Pillai

Director
Terragni Consulting Pvt. Ltd.

Uma Talreja

Chief Digital Officer
Raymond Ltd.
Manish Dureja

Managing Director
Jet Privilege Pvt. Ltd.

Sheran Mehra

Head - Group Strategic Marketing & Communications
DBS Bank
Arvind R P

VP Marketing
Marico Kaya Ltd.

Salil Vaidya

Director & Chief Marketing Officer
DHFL Pramerica Asset Managers Pvt. Ltd.
Manoj Jain

VP Marketing, Loyalty, VM & SOH
HyperCITY Retail (India) Ltd.

Shivaraj Subramaniam

Chief CEO and Director - Central Marketing
Madura Fashion & Lifestyle
Vikas Mehta

Group CMO & President - Marketing Services
MullenLowe Lintas Group

Ajay Nambiar

Chief Service Officer
Emaar MGF Land Pvt. Ltd.
Ritu Gupta

Director - Marketing
Dell India Pvt. Ltd.

Gaurav Chakravarty

Head - Marketing & Loyalty
Aditya Birla Fashion and Retail Ltd. (Pantaloons)
Nahush Bukkawar

VP Customer & Head Value Management
Kotak Bank

Vani Dixit

VP - Head Loyalty
Axis Bank
Priyanka Jaiswal

Sr. Brand Director
Grey Group

Abhishek Rathi

Digital Evangelist & Head - Digital Marketing, eCommerce & Digitization
PNB MetLife
Ananthanarayanan Venkatesan

VP - Business Insights
HDFC Life

VIEW ALL Jury Members

Chris L Brown

CEO � Market Culture & Author
The Customer Culture Imperative

Keynote Speakers

Dr. Ana Iorga

CEO & Chief Neuroscientist
Buyer Brain

Keynote Speakers

2017 SPEAKERS

VIEW ENTIRE SPEAKER LIST

Johann Suchon

Edenred China, South East Asia & Global Rewards Managing Director
Accentiv

Bijaei Jayaraj

Founder & CEO
Loylty Rewardz Mngt Pvt. Ltd.

Awards Categories

Best Loyalty Program (Industry Specific)

Retail
- Large / Multi - Brand Format
- Single / Specialty Format
Financial Sector
- Banking
- Non Banking
Automotive Sector
B2B Sector
Service Sector
Real Estate Sector

Best Use of Social Media to Enhance Loyalty

Best Use of Mobile Within a Loyalty Strategy

Best Use of Technology in a Loyalty Program

Best Use of Innovation in Loyalty Marketing

Best Promotional / Shopper Marketing Campaign

Best Use of CSR Initiative Linked to Loyalty

Hansa Cequity Customer’s Choice Loyalty Award

Customer’s Choice Award

Best Use of Partnership in a Loyalty Program

Best Direct Marketing Campaign

Best Integrated Media Campaign

Best Use of Data Analytics in Business Intelligence

Best CRM Program

Best Use of Data Analytics in Predictive Modelling

Best Use of Customer and Data Analytics in Loyalty Program

Best Rewards Program

Best Channel Loyalty Program

Outstanding Contribution to the Loyalty Industry

Loyalty Team of the Year

Champion of Champions – Loyalty Program of the Year

2016 Attendees

Name	Designation	Company
Rahul Gaitonde	Asst VP & Head Consumer Business
Rahul Jain	VP CRM & Analytics
Rakesh Kumar	Manager Marketing Campaign Management
Devendra Sharnagat	VP BIU & Customer Value Management
Nahush Bukkawar	Ass VP Customer Value Management
Michelle Singh	Asst Manager Market Research
Rajesh Kesavan	Asst Manager Market Research, BI
Harsh Sinha	Business Manager
Saket D Gadkari	General Manager - Corporate IT
Ashish Tendulkar	VP - Data Science Group
Anil Kumar Maddulapalli	Data Scientist, Analytics
KRN Chaubey	Head Insights Infotel Broadband (4G)
Lalit R Kolte	Manager Business Analytics & Insights
Debashish Dasgupta	Manager - Demand Generation & Consumer Marketing
Varun Kaushik	Manager Marketing
Mandar Kulkarni	VP - Solutions Engineering & Private Cloud Practice
Nitin Mishra	Sr VP Products & Services
Anuj Sethi	Head Of Marketing Services - India Global Business Solutions