Customer Loyalty Summit_2019

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  • Day 1 | 04 February, 2019
  • Day 2 | 05 February, 2019
08.00 AM - 09.15 AM
Registrations

Registrations over breakfast/tea

09.15 AM – 09.20 AM
Welcome note by

Mr. Amresh Acharya, MD & CEO, Loylty Rewardz Mngt Pvt. Ltd.

09.20 am – 10.15 am
Keynote by Ron Kaufman

Theme: Leading The Service-Focused Culture: Creating Superior Service From The C-Suite

10.15 am – 10.30 am
Individual Presentation

Theme: CX - Establishing an Emotional Connection with Customers

  • Mr. Vinod Chandramouli, Global Presales Head, Freshworks

10.30 am - 11.00 am
Tea / coffee & networking break
11.00 am - 12.00 pm
Panel Discussion

Theme: Evolving Loyalty: How Brands Are Building Loyalty While The Marketing World Continues To Shift

  • Mr. Manu Dogra, President, NetCarrots Loyalty Services (Moderator)
  • Ms. Archana Kalegaonkar, Head – Marketing, Roche Diabetes Care
  • Mr. Girish J Kalra, SVP - Marketing & Corporate Communication, ICICI Lombard General Insurance Co. Ltd.
  • Mr. Ankit Agarwal, Director – Marketing, Accel Partners
  • Mr. Achint Setia, VP & Head - Marketing Strategy, Research & Digital Marketing, Myntra Designs Pvt. Ltd.
  • Mr. Joy Chakraborty, COO, P D Hinduja Hospital
  • Mr. Saikat Sarkar, Chief – Small Format, Future Consumer Ltd.
  • Ms. Ayoshmita Biswas, Group Head - Marketing & Corp Comm, Piramal Capital & Housing Finance Ltd.
12.00 pm – 01.15 pm
Panel Discussion

Theme: Loyalty Surgery: The Future 'Shape of Things' For Loyalty

  • Mr. Amresh Acharya, MD & CEO, Loylty Rewardz Mngt Pvt. Ltd. (Moderator)
  • Ms. Vani Garg Dixit, VP - Head Loyalty, Axis Bank Ltd.
  • Mr. Soumonath Chatterjee, Director - Loyalty, Customer Experience & Distribution, India & South Asia, Accor Hotels
  • Mr. Manish Chanana, Country Head - Client Servicing, Accentiv India Pvt. Ltd.
01.15 pm – 02.00 pm
Lunch & networking break
02.00 pm – 03.15 pm
Panel Discussion

Theme: Leading Digitally - Examining Leadership, Strategy & Execution Of Digital First Customer Centric Business Models

  • Mr. Shekhar Sharma, VP - Digital Media, GroupM (Moderator)
  • Ms. Sunanda Vats, Former Director, Customer Insights, Fidelity Investments Inc.
  • Ms. Shilpa Desai, GM & Head - Marketing, Cross Sell & Corporate Social Responsibility, Fullerton India Credit Co. Ltd.
  • Ms. Namrita Mahindro, Sr. GM - Digital Transformation, Mahindra & Mahindra Ltd.
  • Mr. Imran Ahmad, Director - E-Commerce & Loyalty, The Lemon Tree Hotel Company
  • Mr. Nitin Bhandari, Head – Digital Business & Digital Partnership APAC, Western Union
  • Mr. Varun Mohan, Head – Digital Revenue, Republic TV
  • Mr. Dhaval Pandya, Head IT - CIO / CDO, JSW Paints Pvt. Ltd.
03.15 pm - 03.45 pm
Case Study

Theme: Role of Non-Core Redemption In Loyalty Programs

  • Mr. Piyush Khandelwal, COO, Loylogic Technologies Ltd.
  • Mr. Vikas Chandak, Head - Strategic Business & Alliances, Jet Privilege Pvt. Ltd.
03.45 pm - 04.15 pm
Individual Presentation

Theme: Changing Loyalty Landscape

  • Mr. Brian Almeida, MD & Partner, Strategic Caravan International Pvt. Ltd.
04.15 pm – 04.45 pm
Tea / coffee & networking break
04.45 pm – 06.15 pm
The Service Leadership Workshop - by Ron Kaufman

Theme: Build An Uplifting Service Culture For Sustainable Competitive Advantage

07.00 PM Onwards
12th Customer Loyalty Awards View Winners...
08.00 am - 09.15 am
Registrations over breakfast/tea
09.15 am - 09.30 am
Overview of Day 1 by
  • Mr. Brian Almeida, MD & Partner, Strategic Caravan International Pvt. Ltd.
09:30 am – 10:15 am
Keynote by Charles Ehredt, CEO & Co-Founder, Currency Alliance

Theme: New Partnership Models For Loyalty Programs

10.15 am – 10.45 am
Tea / coffee & networking break
10.45 am – 11.45 pm
Panel Discussion

Theme: Transactional To Meaningful Customer Relationships: Strategies On Nurturing Loyalty & Retention

  • Ms. Vanita Keswani, Chief Executive Officer, Madison Media (Moderator)
  • Mr. Vipul Oberoi, CMO, India Infoline Finance Ltd.
  • Ms. Ishita Mukherjee, COO, Bharti AXA Life Insurance CO. Ltd.
  • Mr. Varun Rajwade, GM - Loyalty & Analytics, Aditya Birla Fashion & Retail Ltd.
  • Mr. Nazif Tejani, Head – CRM, Bestseller India
  • Ms. Mala Raj, Director, Strategic Caravan International Pvt. Ltd.
  • Ms. Lavanya Nalli, Vice Chairperson, Nalli Group
11.45 am – 12.00 am
Individual Presentation

Theme: Digital Gifting : Going Beyond Traditional Ways to Scale Business

  • Mr. Abhishek Jain, Business Head – Digital Gifting Solutions, Accentiv’ India Pvt. Ltd.
12.00pm – 01.15 pm
Panel Discussion

Theme: Data-Driven Marketing: The New Meaning Of Time

  • Mr. Sanjeev Mittal, Global Head – Data Analytics & Chief Program Officer – Digital Business, Tech Mahindra Ltd. (Moderator)
  • Mr. Sanjay Tiwary, Country Head, Toluna
  • Mr. Sumit Puri, Chief Information Officer, Max Healthcare Ltd.
  • Mr. Nitin Jain, Head - Global Reporting Hub Analytics, Mondelez India Foods Pvt. Ltd.
  • Mr. Anand Bhatia, EVP - Marketing, Analytics & BI, Fino Payments Bank Ltd.
  • Mr. Saurabh Awasthi, Head - Analytics, Cigna TTK Health Insurance Co. Ltd.
  • Ms. Barkha Jaiswal, Head – Business Development, QDegrees Services Pvt. Ltd.
  • Mr. Prabhvir Sahmey, Head - Google Marketing Platform, India, Google
  • Mr. Suyog Kulkarni, Head - Data Analytics, Sharekhan BNP Paribas Financial Services Pvt. Ltd.
01.15 am – 02.00 pm
Lunch & networking break
02.00 pm – 03.00 pm
Panel Discussion

Theme: Connecting The Customer With Your Brand: How To Build A Stronger Brand, Get More Customers, And Activate Your Employees

  • Mr. Saurabh Varma, CMO, Inox Leisure Ltd. (Moderator)
  • Mr. Abhishek Gupta, CMO, Edelweiss Tokio Life Insurance Co. Ltd.
  • Mr. Sandeep Verma, President - Sales & Marketing, Bajaj Corp Ltd.
  • Mr. Abhishek Shetty, Head - Marketing, PR & Loyalty, Celio Future Fashion Pvt. Ltd.
  • Mr. Hardik Shah, Consumer Insights Lead - IMEA Region & Asia, General Mills Ltd.
  • Mr. Piyush Kumar, CMO, Metropolis Healthcare Ltd.
  • Ms. Pooja Krishnani Shah, Head -Multichannel Marketing, MSD Sharp & Dohme GmbH
  • Mr. Vinay Shrivastava, Head - New Business & Digital Strategy, Marico Ltd.
  • Ms. Madhumita Basu, Chief - Sales, Marketing & Innovation, Nuvoco Vistas Corp. Ltd.
03.00 pm – 04.00 pm
Panel Discussion

Theme: Leveraging Predictive Analytics And Artificial Intelligence To Improve Customer Loyalty & Retention

  • Mr. Vivek Zakarde, Head Business Intelligence, Data-ware & Analytics, Reliance General Insurance Co. Ltd. (Moderator)
  • Mr. Vinod G, Head - Risk & Business Intelligence Unit, Tata Motor Finance Ltd.
  • Mr. Dipayan Chakraborty, Senior Director – Analytics, Flipkart
  • Mr. Guruprasad Mandrawadkar, VP & Head - Business Intelligence, Star India Pvt. Ltd.
  • Mr. Salil Kumar, Head - Business Intelligence & Analytics, Reliance Nippon Life Asset Management Ltd.
  • Mr. Tejas Dhabalia, AVP & Head – Marketing, Godrej Nature's Basket Ltd.
  • Mr. Sourav Shah, Head – eCommerce, Trent Ltd.
04.00 pm – 04.15 pm
Tea / coffee & networking break
04.15 pm – 05.30 pm
Panel Discussion

Theme: 'Keys' To Design And Implement A Journey That Leads To Long-Term Customer Loyalty & Enriching Customer Experience

  • Mr. Subramanyam Iyer, Senior Vice President & Head - Customer Experience, DBS Bank Ltd. (Moderator)
  • Ms. Loveena Khatwani, Chief Client Experience Officer, Edelweiss Financial Services Ltd.
  • Mr. Udhav Halgeri, AVP - Insights & Consumer Strategy, Sony Pictures Networks India Pvt. Ltd.
  • Mr. Mahinda Herath, Group Chief Planning & Digital Officer, Sri Lanka Telecom PLC
  • Mr. Sanjay Shedge, Director - Technical Customer Service, APAC, Diversey India
  • Mr. Digamber Bahuguna, Head - Customer Service, A.O. Smith (I) Water Products Pvt. Ltd.
  • Mr. Ranjit Ganguly, Group Head – Business Excellence, Tata Power Ltd.
  • Ms. Ronita Mitra, Founder & Chief Strategist, Brand Eagle Consulting
05:30 pm
Conference Adjourns

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