Customer Loyalty Summit_2017

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  • Day 1 | 08 February, 2017
  • Day 2 | 09 February, 2017
08:00 am - 09:15 am

Registrations over breakfast/tea

09:15 am - 09:30 am
Welcome Note And Lamp Lighting Ceremony
09:30 am - 10:30 am
Keynote of the Day

Theme: The Neuroscience of Effort – Why Customers Love it Easy

  • Ms. Ana Iorga, CEO & Chief Neuroscientist, Buyer Brain
10:30 am - 11:00 am
Tea / coffee & networking break
11:00 am - 12:30 pm
Panel Discussion

Theme: Marketing To Millennial Moms: Best Practices To Winning Life long Loyalty

  • Ms. Vanita Keswani, Chief Executive Officer, Madison Media Sigma (Moderator)
  • Ms. Vani Gupta Dandia, Marketing Director - Indian Snacks, Foods, PepsiCo India
  • Ms. Neelima Burra, Chief Marketing Officer; Business Head - Organised Retail & Olive Oil, Cargill
  • Ms. Neelu Singh, Chief Executive Officer, ezeego1.com
  • Ms. Charulata Ravi Kumar, CEO India, SapientNitro, Razorfish Ms. Ronita Mitra, Marketing Consultant
12:30 pm - 01:00 pm
Individual Presentation

Theme: Criticality of Right Technology for a 360 CRM Program – Combining CRM Technology with Analytics for Delivering Great Customer Value

  • Mr. Johann Suhon, Edenred China, South East Asia & Global Rewards Managing Director Lunch and networking break
1.00 PM – 1.45 PM
Lunch & networking break
02:00 pm - 03:15 pm
Panel Discussion

Theme: The Marketers guide to Building Brand Loyalty in a Digital-First World

  • Mr. Kiran Pai, Head - Digital Marketing, Cipla (Moderator)
  • Mr. Sameer Saxena, Director - Marketing, Legrand India Pvt. Ltd.
  • Mr. Manish Dureja, Managing Director, Jet Privilege Pvt. Ltd.
  • Mr. Arvind R P, Vice President Marketing, Marico Kaya Ltd.
  • Ms. Veetika Deoras, COO - Digital Vertical, Vice President - Brand Marketing and Corporate Communication, Tata Capital Ltd.
  • Mr. Kartik V Kothari, Global Head - Digital Marketing, Suzlon Group
  • Mr. Praveen Meloth, Head Digital Marketing, Shopcj.com
03:15 pm - 04:30 pm
Panel Discussion

Theme: Marketing in the age of the hyper-connected consumer: connecting crm, big data & multichannel customer engagement to enhance profitability

  • Mr. Gaurav S Vaidya, Senior Vice President - Digital & Analytics, Future Generali India Life Insurance Company Ltd. (Moderator)
  • Ms. Ujjyaini Mitra, Head Analytics, Viacom18 Media Pvt. Ltd.
  • Ms. Sudiptaa Paul Choudhury, Director and Head - CSAT & Loyalty Programs, Ericsson
  • Mr. Sanjeev Handa, Vice President & Head Marketing, Maruti Suzuki India Ltd.
  • Mr. Maneesh Mittal, Head - eCommerce & Big Data, Infiniti Retail Limited (Croma) - A Tata Enterprise
  • Mr. Saurabh Doshi, Head - Media Partnerships, Facebook India
04:30 pm - 05:00 pm
Tea / coffee & networking break
05:00 pm - 05:15 pm
Individual Presentation

Theme: Impact Of Loyalty Program

  • Mr. Ramakrishnan, Managing Director, Thulasi Pharmacies
05:15 pm - 06:30 pm
Panel Discussion

Theme: Loyalty Revisited – A Retrospective Panel Discussion With Loyalty Summit "Alumni"

  • Mr. Bijaei Jayaraj, Founder & CEO, Loylty Rewardz Mngt Pvt. Ltd. (Moderator)
  • Mr. Ashok MS, COO, Accentiv' India Ms. Vani Dixit, Vice President & Head Loyalty, Axis Bank Ltd.
  • Ms. Leena Basrur, Chairman & Managing Director, Direxions Marketing Solutions Pvt. Ltd.
  • Mr. Praphul Misra, Director, NetCarrots Loyalty Services
  • Mr. Sandeep Mittal, Managing Director, Cartesian Consulting
  • Ms. Uma Talreja, Chief Digital Officer, Raymonds Ltd.
  • Mr. Vinay Bhatia, CEO – Loyalty & Analytics, Future Group
7.00 PM Onwards
10th Customer Loyalty Awards
08:00 am - 09:15 am

Registrations over breakfast/tea

09:15 am - 09:30 am
Welcome Note
09:30 am - 10:30 am
Keynote of the Day

Theme: Reinventing The Customer Experience From The Inside-Out : How To Create A Truly Customer Centric Culture

  • Mr. Chris L Brown, Ceo – Market Culture & Author 'The Customer Culture Imperative'
10:30 am - 11:00 am
Tea / coffee & networking break
11:00 Am - 12:30 pm
Panel Discussion

Theme: Unleash The Power Of Innovation To Lead A Customer-Centric Business

  • Mr. Manu Dogra, President, Netcarrots Loyalty Services (Moderator)
  • Mr. Prakash Dadlani, Vice President Capability - Customer Centricity, Customer Insight & Brand Development, Aditya Birla Group
  • Mr. Amitabh Tapadar, Brand Group & Consumer Insights Head - Consumer Products Segment‬, Bajaj Electricals Ltd.
  • Mr. Aashish Walia, Head - Marketing, India First Life Insurance Company Ltd.
  • Ms. Priyanka Bhargav, Associate Director & Head - Consumer Research & Insights /Corporate Communications, Myntra
12:30 pm - 12:55 pm
Individual Presentation

Theme: Jet Privilege - The Journey So Far

  • Mr. Manish Dureja, Managing Director, Jet Privilege Pvt. Ltd.
12:55 pm – 01:10 pm
Individual Presentation

Theme: Impact Of Loyalty Program

  • Mr. Saurav Das – Head Retail Planning, Puma India
  • Mr. Nazif Tejani- Head Crm Marketing, House Of Anita Dongre Limited
1.00 pm – 2.00 pm
Lunch & networking break
02:00 pm - 03:15 pm
Panel Discussion

Theme: Make Your Data Work For You! Actionable Insights To Optimize Performance, Channel Effectiveness & Profitable, Customer-Centric Decision Making

  • Mr. Sudipta Ghosh, Partner, Data & Analytics Leader, Pwc India (Moderator)
  • Mr. Rajiv Kondal, Director - Digital Marketing & Customer Acquisition, Ibibo Group - Redbus Division
  • Mr. Rajendra Sharma, Additional General Manager, Head - Business Analytics, Bse Ltd.
  • Mr. V Ananthanarayanan, Vice President - Business Insights, HDFC Life
  • Mr. Anand Siva, Principal Consultant - Customer Relationship Practice, Gain Theory
03:15 pm - 03:35 pm
Individual Presentation

Theme: Embracing Analytics To Increase Customer Loyalty

  • Mr. Sanjeev Mishra, Ceo, Convergytics
03:35 pm - 04:00 pm
Tea / coffee & networking break
04:00 pm - 04:30 pm
Individual Presentation

Theme: Engage Consumers With Wait Marketing

  • Ms. Diana Derval, Chair & Research Director, Derval Research
04:30 pm - 05:45 pm
Panel Discussion

Theme: Fostering Consistent And Meaningful Engagement With Customers To Build Loyalty

  • Mr. Salil Vaidya, Director & Chief Marketing Officer, Dhfl Pram erica Asset Managers (Moderator)
  • Mr. Abhishek Gupta, Senior Vice President & Head - Marketing, Edelweiss Group
  • Ms. Donna Kher, Vice President, Direxions Marketing Solutions Pvt. Ltd.
  • Mr. Vishal Dhale, Head - Sales Rewards & Recognition, Birla Sun Life Insurance Co. Ltd.
05:45 pm
Conference Adjourns

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