08:00 am - 09:15 am
Registrations over breakfast/tea
09:15 am - 09:30 am
Welcome Note And Lamp Lighting Ceremony
09:30 am - 10:30 am
Keynote of the Day
Theme: The Neuroscience of Effort – Why Customers Love it Easy
- Ms. Ana Iorga, CEO & Chief Neuroscientist, Buyer Brain
10:30 am - 11:00 am
Tea / coffee & networking break
11:00 am - 12:30 pm
Theme: Marketing To Millennial Moms: Best Practices To Winning Life long Loyalty
- Ms. Vanita Keswani, Chief Executive Officer, Madison Media Sigma (Moderator)
- Ms. Vani Gupta Dandia, Marketing Director - Indian Snacks, Foods, PepsiCo India
- Ms. Neelima Burra, Chief Marketing Officer; Business Head - Organised Retail & Olive Oil, Cargill
- Ms. Neelu Singh, Chief Executive Officer, ezeego1.com
- Ms. Charulata Ravi Kumar, CEO India, SapientNitro, Razorfish Ms. Ronita Mitra, Marketing Consultant
12:30 pm - 01:00 pm
Theme: Criticality of Right Technology for a 360 CRM Program – Combining CRM Technology with Analytics for Delivering Great Customer Value
- Mr. Johann Suhon, Edenred China, South East Asia & Global Rewards Managing Director Lunch and networking break
1.00 PM – 1.45 PM
Lunch & networking break
02:00 pm - 03:15 pm
Theme: The Marketers guide to Building Brand Loyalty in a Digital-First World
- Mr. Kiran Pai, Head - Digital Marketing, Cipla (Moderator)
- Mr. Sameer Saxena, Director - Marketing, Legrand India Pvt. Ltd.
- Mr. Manish Dureja, Managing Director, Jet Privilege Pvt. Ltd.
- Mr. Arvind R P, Vice President Marketing, Marico Kaya Ltd.
- Ms. Veetika Deoras, COO - Digital Vertical, Vice President - Brand Marketing and Corporate Communication, Tata Capital Ltd.
- Mr. Kartik V Kothari, Global Head - Digital Marketing, Suzlon Group
- Mr. Praveen Meloth, Head Digital Marketing, Shopcj.com
03:15 pm - 04:30 pm
Theme: Marketing in the age of the hyper-connected consumer: connecting crm, big data & multichannel customer engagement to enhance profitability
- Mr. Gaurav S Vaidya, Senior Vice President - Digital & Analytics, Future Generali India Life Insurance Company Ltd. (Moderator)
- Ms. Ujjyaini Mitra, Head Analytics, Viacom18 Media Pvt. Ltd.
- Ms. Sudiptaa Paul Choudhury, Director and Head - CSAT & Loyalty Programs, Ericsson
- Mr. Sanjeev Handa, Vice President & Head Marketing, Maruti Suzuki India Ltd.
- Mr. Maneesh Mittal, Head - eCommerce & Big Data, Infiniti Retail Limited (Croma) - A Tata Enterprise
- Mr. Saurabh Doshi, Head - Media Partnerships, Facebook India
04:30 pm - 05:00 pm
Tea / coffee & networking break
05:00 pm - 05:15 pm
Theme: Impact Of Loyalty Program
- Mr. Ramakrishnan, Managing Director, Thulasi Pharmacies
05:15 pm - 06:30 pm
Theme: Loyalty Revisited – A Retrospective Panel Discussion With Loyalty Summit "Alumni"
- Mr. Bijaei Jayaraj, Founder & CEO, Loylty Rewardz Mngt Pvt. Ltd. (Moderator)
- Mr. Ashok MS, COO, Accentiv' India Ms. Vani Dixit, Vice President & Head Loyalty, Axis Bank Ltd.
- Ms. Leena Basrur, Chairman & Managing Director, Direxions Marketing Solutions Pvt. Ltd.
- Mr. Praphul Misra, Director, NetCarrots Loyalty Services
- Mr. Sandeep Mittal, Managing Director, Cartesian Consulting
- Ms. Uma Talreja, Chief Digital Officer, Raymonds Ltd.
- Mr. Vinay Bhatia, CEO – Loyalty & Analytics, Future Group
7.00 PM Onwards
10th Customer Loyalty Awards