Customer Loyalty Summit_2016

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  • Day 1 | 03 February, 2016
  • Day 2 | 04 February, 2016
08:30 am - 09:25 am

Registrations over breakfast/tea

09:25 am - 09:30 am
Welcome Note And Lamp Lighting Ceremony
09:30 am - 10:30 am
Keynote of the Day

Theme: Mastering the Balance between Brand Loyalty & Payment Tender Loyalty

  • Ms. Kelly Hlavinka, Loyalty Specialist
10:30 am - 11:00 am
Tea / coffee & networking break
11:00 am - 12:30 pm
Panel Discussion

Theme: Articulate a Clean, Clear, Consistent Brand Story to Encourage Consumers to "Live the Brand"

  • Mr. Sourabh Mishra, Whole - time Director and Chief Strategy Officer, Bates CHI &Partners India (Moderator)
  • Mr. Vinay Bhatia, CEO - Group Loyalty & Analytics, Future Group
  • Mr. Chinmai Sharma, Chief Revenue Officer, Taj Group
  • Ms. Sohini Rajola, Senior VP - Head Digital Banking Group, Axis Bank Ltd.
  • Mr. Vikas Choudhury, Managing Director India & VP APAC, AIMIA Inc
12:30 pm - 01:00 pm
Individual Presentation

Theme: How To Get More Customers, The Data Driven Way?

  • Mr. Bijaei Jayaraj, Founder & CEO, Loylty Rewardz Mngt Pvt. Ltd.
1.00 PM – 1.45 PM
Lunch & networking break

Parallel Breakaway Tracks

TRACK A

01:45 pm - 03:00 pm
Panel Discussion

Theme: The Millennial Mind: How Content, Social and Digital Media Drive Brand Loyalty

  • Ms. Uma Talreja, Director - Strategy, Raymond Ltd. (Moderator)
  • Ms. Madhu Joshi, Director - Marketing & Communication, Accor Hotels
  • Mr. Avinash Jhangiani, Managing Director - Digital & Mobility, Omnicom Media Group
  • Ms. Dhanashree Sant, Executive Director - Digital, JWT India

03:00 pm - 04:15 pm
Panel Discussion

Theme: The Third Age Of Marketing Technology - How IoT Gives Products A Voice

  • Mr. S Swaminathan, Co - Founder & CEO, Hansa Customer Equity Pvt. Ltd. (Moderator)
  • Mr. Vikas Prabhu, CIO - Oil Gas & Retail, ESSAR Group
  • Mr. Venkatesh Kulkarni, Head - Engineering & Technology, Loyalty, Tesco India

TRACK B

01:45 pm - 03:00 pm
Workshop

Trend - Driven Innovation Workshop by

  • Ms. Acacia Leroy, Trend Strategist, TrendWatching Asia Pacific

03:00 pm - 04:15 pm
Panel Discussion

Theme: New Frontier in Loyalty : Why Non - traditional Industries are Now Embracing Loyalty as a Competitive Differentiator & Critical Tools for Growing Their Business by Building Consumer Advocacy

  • Mr. MS Ashok, COO, Accentiv India (Moderator)
  • Mr. Prem Sherin, General Manager - Marketing and Commercial Services, Ambuja Cement Ltd.
  • Mr. Anil V. Pillai, Director, Terragni Consulting Pvt. Ltd.
  • Mr. Brijesh Patel, Associate Director & Head, Channel Management, Dr. Reddy's Laboratories Ltd.
  • Mr. Parvez Amin, President - Sales & Marketing, Jaquar & Company Pvt. Ltd. Mr. Ritesh Bhavnani, President, Snipp Interactive
04:15 pm - 04:45 pm
Tea / coffee & networking break
04:45 pm - 06:15 pm
Panel Discussion

Theme: Loyalty is the New Black : The Why and How of Customer Engagement

  • Mr. Bijaei Jayaraj, Founder & CEO, Loylty Rewardz Mngt Pvt. Ltd. (Moderaotor)
  • Mr. Arvind R P, VP Marketing & Head - New business, Marico Kaya Enterprise
  • Ms. Manmeet Vohra, Director - Product Marketing & Loyalty, Tata Starbucks Ltd.
  • Mr. Shivaraj Subramaniam, Chief Customer Experience Officer and Director - Central Marketing, Madura Fashion and Lifestyle
  • Mr. Jitendranath Patri, VP - Marketing & Head - Customer Loyalty, CENTRAL, Future Fashion & Lifestyle Ltd.
  • Mr. Manu Dogra, Executive Director, NetCarrots Loyalty Service
7.00 PM Onwards
9th Customer Loyalty Awards
08:30 am - 09:30 am

Registrations over breakfast/tea

09:30 am - 10:30 am
Keynote of the Day

Theme: Loyalty, it's Personal! Five things you must Master to Earn Customer for Life!

  • Mr. Michael Leander, Marketing speaker - Trainer - Consultant - Board Member, Michael Leander Company
10:30 am - 11:00 am
Tea / coffee & networking break
11.00 am - 11.30 am
Individual Presentation

Theme: Changing Rules of Engagement!

  • Mr. Gaurav Khurana, Chief Marketing Officer and Head of Online Partnerships, PAYBACK India
11:30 am - 01:00 pm
Panel Discussion

Theme: Building an Enterprise Loyalty Strategy : Methods, Tools, & Best - Practices

  • Mr. Praphul Misra, CEO, NetCarrots Loyalty Service (Moderator)
  • Mr. Amit Sinha Roy, VP - Strategy & Marketing, Tata Communications Ltd.
  • Mr. Sandeep Kulhalli VP - Retail & Marketing - Jewellery Division, Titan Company Ltd.
  • Mr. Ajay Nambiar, Chief Service Officer, Emaar MGF Land Pvt. Ltd.
  • Mr. Jayant Jain, VP - Marketing &Consumer Services, Head Shopper Insights, Reliance Retail Ltd.
  • Mr. Vishal Dhale, VP & Head - Sales : Rewards & Recognition, Birla Sunlife Insurance Co. Ltd.
  • Mr. Vikas Choudhury, Managing Director India & VP APAC, AIMIA Inc
1.00 pm – 2.00 pm
Lunch & networking break

Parallel Breakaway Tracks

TRACK A

02:00 pm - 03:00 pm
Workshop on Customer Experience

Customer Journey Mapping as a Tool - Strategy to Innovation & scaling the customer base.

  • Mr. Laxman Murugappan, Founder / Director, Academy of Customer Experience

03:00 pm - 04:00 pm
Workshop on Gamification

Using Gamification to Motivate and Drive Human Behavior

  • Mr. Pascal Lejolif, Senior Gamification Manager, Playbasis

TRACK B

02:00 pm - 04:00 pm
Panel Discussion

Theme: Mobile / Social first' - Prioritizing Above Omnichannel and Harnessing the Full Power of Mobile / Social to Engage Customers and Drive Loyalty

  • Ms. Deepali Naair, Former - CMO, Mahindra Holidays & Resorts India Ltd. (Moderator)
  • Mr. Amit Madan, COO - IT & eService, Thomas Cook India Ltd.
  • Mr. Rajdeep Chatterjee, Head of Digital Marketing, Microsoft Mobile Devices Group India
  • Mr. Amit Purohit, Head - Digital Business, Reliance Capital Asset Management Ltd.
  • Mr. Kushal Sanghvi, Business Head - Digital Solutions, Reliance Entertainment
  • Mr. Rishi Sharma, Head Marketing - Customer Engagement, Digital, IP & Events, Grasim Industries Ltd, Aditya Birla Group
04:0 pm - 04:30 pm
Tea / coffee & networking break
04:30 pm - 05:45 pm
Panel Discussion

Theme: Creating the Ultimate Customer Experience through the Convergence of Loyalty and CRM

  • Ms. Kamal Bajwa, Chief Customer Operations Officer, Tata Sky Ltd. (Moderator)
  • Mr. Amandeep Singh Munial, Director & Head - Global Service Delivery, India, ebay India Pvt. Ltd.
  • Mr. George Paul, Executive Director - Retail, Bharat Petroleum Corporation Ltd.
  • Mr. Shalabh Srivastava, Senior Director - Customer Experience, Flipkart.com
05:45 pm
Conference Adjourns

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