08:30 am - 09:30 am
Registrations over breakfast/tea
09:30 am - 09:40 am
Welcome Note And Lamp Lighting Ceremony
- Mr. MS Ashok, COO, Accentiv' India
09:40 am - 10:30 am
Keynote of the Day
Theme: Customer Loyalty - The Next Generation Approach
- Mr. Morris Pentel, Chairman, Customer Experience Foundation
10:30 am - 11:00 am
Tea / coffee & networking break
11:00 am - 12:45 pm
Theme: Fostering Consistent and Meaningful Relationships with Customers to Build Loyalty
- Mr. Vikas Choudhury, Managing Director India & Vice President APAC, AIMIA Inc. (Moderator)
- Mr. Somesh Chandra, Chief Operations Officer & Chief Quality Officer, Max Bupa Health Insurance
- Mr. Sanjay Tripathy, Sr. EVP - Head Marketing, Product, Digital & eCommerce, HDFC Life Insurance Co. Ltd.
- Mr. Sunder Natarajan, Vice President, Customer Retention & Customer Services, Aviva Life Insurance Company
- Mr. Nitish Tipnis, Director - Marketing & Sales, Hover Automotive India
- Ms. Sohini Rajola, Sr. VP & Head - Electronic Banking, Axis Bank Ltd.
- Mr. Vinay Bhatia, Customer Care Associate & Sr. Vice President - Marketing & Loyalty, Shopper's Stop Ltd.
12:45 pm - 01:30 pm
Lunch & networking break
Parallel Breakaway Tracks
TRACK A Multiplying the Power of Experience and Engagement
01:30 pm - 02:45 pm
Theme: Making Promise, Keeping Promises: Building Brand and Loyalty Through Customer Experience
- Mr. Alok Kumar, Chief Service Delivery Officer Aircel Ltd. (Moderator)
- Mr. Pratekk Agarwaal, Customer Experience Lead - India, Syngenta India Ltd.
- Ms. Molly Kapoor, Head- Marketing, Birla Sun Life Mutual Fund
- Ms. Aditi Verma, General Manager, Times Internet
- Mr. Yusuf Pachmariwala, Vice President - Operations, Tata AIA Life insurance Company Ltd.
02:45 pm - 03:10 pm
Theme: Relevance Marketing and Big Data
- Mr. Hywel Evans, Vice President Analytics & Professional Services, Asia Pacific, AIMIA Inc.
03:10 pm - 03:35 pm
Theme: CEM driving Loyalty to Customers
- Ms. Rupa Sridhar, Vice President - Solutions, Ramyam Intelligence Lab
03.35 pm - 04:00 pm
Theme: Loyalty Marketing Trends in 2015
- Mr. Aditya Bhamidipaty, Co-Founder & CEO, eMart Solutions India Pvt. Ltd.
TRACK B Employee Engagement: Performance = Productivity = Profitability
01:30 pm - 03:00 pm
Theme: I Love Transformation : How to Engage your Employees, Embrace Change and Accelerate Result
- Ms. Anuja Agarwal , Director - Global Head - Employee Engagement, Communications, CSR & Public Affairs, Deutsche Bank (Moderator)
- Ms. Padmini Mishra, Sr. VP & Global Head - HR Cox & Kings Ltd.
- Ms. Harlina Sodhi, Sr. VP - Head Employee Engagement, Communication, Diversity, Transformation & Change Management, Reliance Industries Ltd.
- Mr. Andy Lister, Chief Operating Officer, Grass Roots Group
TRACK C Channel Loyalty & More !!!!
01:30 pm - 01:35 pm
Theme: Preamble/Intro to the track
- Mr. Praphul Misra, CEO, NetCarrots Loyalty Services
01:35 pm - 01:55 pm
Theme:DNA of two Iconic Channel Programs
- Mr. Vivek Agnihotri, Chief Corporate Services Officer, Holcim India
01:55 pm - 02:20 pm
Knowledge Lead Topic
Theme: What do dealers really want?
- Prof. Amit Mookerjee, Prof IIM Lucknow
02:20 pm - 02:40 pm
Theme:Get 'Blue Collared Skilled influencers' become your 'Brand Advocates'
- Mr. Shashank Pore, Chief Marketing Officer, Polycab Wires Pvt. Ltd.
02:40 pm - 03:40 pm
Theme: CHANNEL ENGAGEMENT - Beyond SECS (Schemes, Events, Cakes & Sojourns)
- Mr. Ashutosh Tiwari, Founder Partner, Cosmos Strategy Consultants LLP (Moderator)
- Mr. Aditya Atri, Communication and Loyalty Marketing Consultant
- Mr. Subodh Mehta, Senior Vice President - Sales & Marketing, Godrej Interio
- Mr. Amit Mookerjee, Prof, IIM Lucknow
03:40 pm to 04:00 pm
Wrap up by
- Manu Dogra, Executive Director, NetCarrots Loyalty Services
04:00 pm – 04:30 pm
Tea / coffee & networking break
04:30 pm - 06:00 pm
Theme: The Future of Loyalty : Data, Customer, Technology
- Mr. Ashok MS, COO, Accentiv' India (Moderator)
- Mr. Bidyut Nath, Head - Customer Loyalty & Analytics, Titan Industries Ltd.
- Mr. Rajit Desai, Partner - Consulting, Analytics & Intelligence, Mindshare
- Mr. Sudeepta Chaudhuri, Head - BI & Advanced Analytics, AVP, Idea Cellular Ltd.
- Mr. Shirish Krishna Handa, Sr. Vice President - Marketing & Business Development, Fun Cinemas
- Mr. Kunal Mehta, Head - IT, Trent Hypermarket Ltd.
- Ms. Uma Talreja, Chief Marketing Officer, Burger King India Pvt. Ltd.
7.00 PM Onwards
8th Customer Loyalty Awards followed by cocktails, dinner & entertainment