Customer Loyalty Summit_2014

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  • Day 1 | 29 January 2014
  • Day 2 | 30 January 2014
08:30 am - 09:30 am

Registrations over breakfast/tea

09:30 am - 09:40 am
Welcome Note And Lamp Lighting Ceremony
  • Mr. Akash Sahai, Managing Director, India, AIMIA Inc.
09: 40 am - 10:30 am
Keynote of the Day

Theme: The Evolution of the Indian Consumer and Loyalty

  • Mr. B S Nagesh, Founder, TRRAIN
10:30 am - 11:00 am
Tea / coffee & networking break
11:00 am - 12:00 pm
Panel Discussion

Theme: Beyond Transactions - Building True Customer Loyalty

  • Mr. G Ajay Row, Executive Director, India, AIMIA Inc. (Moderator)
  • Ms. Elizabeth Venkataraman, Senior VP - Marketing, Kotak Life Insurance Co. Ltd.
  • Mr. Ajay Nambiar, Chief Service Officer, Emaar MGF Land Ltd.
  • Mr. V. Anand, General Manager - Sales Strategy, Retail HQ, BPCL
  • Mr. Jogesh Nayar, Senior VP - Customer Service, Tata Teleservices Ltd.
  • Mr. Srikanth Chunduri, Co-founder & Chief Operating Officer, Emart Solutions India
12:00 pm - 12:30 pm
Individual Presentation

Theme: Driving The Data Story

  • Mr. Mark Spicer, General Manager India, ICLP Pvt. Ltd. Mr. Matt Hutchison, Director - Business Intelligence and Data Analytics, ICLP Pvt. Ltd.
12:30 pm - 01:00 pm
Individual Presentation

Theme: The Axis eDGE in Loyalty

  • Ms. Vani Dixit, DVP & Head - Loyalty & Campaigns, Axis BankM
01:00 pm - 01:45 pm
Lunch & networking break

Parallel Breakaway Tracks

TRACK A

01:45 pm - 02.45 pm
Panel Discussion

Theme: Technology & Ideas for Engaging and Retaining the Connected Customers

  • Mr. Ravi Begur, Head - IT & Sustainability, Mahindra Logistics Ltd. (Moderator)
  • Mr. Soumya Chatterjee, CEO, easyrewardz & Consultant - Yebhi.com
  • Ms. Zenita Ichhaporia VP - BI & CRM, HDFC Bank Ltd.
  • Mr. Siju Narayan, Lead, IBM Smarter Commerce.
02.45pm - 03:45 pm
Loyalty through Social Media

Theme: Serves You Right - why we must stop "servicing" customers and start "serving" communities to succeed in the new economy

  • Ms. Kylie Bartlett, Social Media Speaker, Author, Entrepreneur ntrepreneur

TRACK B

01:45 pm - 02.45 pm
Panel Discussion

Theme: Smart Data, Big Loyalty - Driving Business Intelligence, Analytics & Strategy

  • Mr. Shridharan Gopalan, VP - Technology & Delivery Hansa Cequity (Moderator)
  • Mr. V Ananthanarayanan, Associate VP - Business Insights, HDFC Life
  • Dr. Manish Gupta, VP - Analytics, Info Edge (India) Ltd.
  • Mr. Ajay Piwhal, Head - Analytics and Business Intelligence, Bharti Airtel Ltd.
  • Mr. Kiran R, Head - Marketing & Customer Analytics, Flipkart.com
  • Dr. Anil Kumar Maddulapalli, VP - Senior Data Scientist, Reliance Industries Ltd.
02:45 pm - 03:10 pm
Individual Presentation

Theme: Integrating big data analytics into business practice

  • Mr. Himanshu Tayal, Senior VP and Head of CRM & Analytics, Religare Enterprises Ltd.
02:45 pm - 03:10 pm
Individual Presentation

Theme: Integrating big data analytics into business practice

  • Ms. Uma Talreja, Head Marketing - Westside, Trent Ltd.
03:35 pm - 04:00 pm
Individual Presentation

Theme: Powering Data for better Customer experience

  • Mr. S. Swaminathan, Co-founder & Chief Executive Officer, Hansa Cequity
04.00 pm - 04:30 pm
Tea / Coffee & Networking Break
04:30 pm - 06:00 pm
Panel Discussion

Theme: Loyalty and Retention - Strategies and Tactics to Increase Value, Engagement and Profits

  • Mr. R. Sriram, Co - Founder, Next Practice Retail (Moderator)
  • Ms. Darshana Shah, Senior VP-Marketing & Visual Merchandising, HyperCity Retail (India) Ltd.
  • Mr. M S Ashok, Chief Operating Officer, Accentiv
  • Mr. R Balaji, VP - Marketing & Strategy, Mahindra & Mahindra Financial Services Ltd.
  • Mr. Harmeet Kaur, VP - Marketing, Dishtv India Ltd.
  • Mr. Vinay Bhatia, Customer Care Associate & Sr. VP - Marketing & Loyalty, Shopper's Stop Ltd.
7.00 PM Onwards
7th Customer Loyalty Awards followed by cocktails, dinner & entertainment
08:30 am - 09:30 am

Registrations over breakfast/tea

09:30 am - 10:00 am
Keynote of the Day

Theme: Future is Now

  • Mr. Vijay Bobba, CEO & MD, PAYBACK India
10:00 am - 10:30 am
Individual Presentation

Theme: Rewards at Every Step

  • Mr. Puneet Pal Singh, Assistant General Manager, ICICI Bank
  • Mr. Lakshman Velayutham, Assistant General Manager, ICICI Bank
10:30 am - 11.00 am
Individual Presentation

Theme: Enterprise Loyalty - A new face of Loyalty.

  • Mr. Bidyut Nath, Head - Customer Loyalty & Analytics, Titan Industries
11:00 am - 11:30 am
Tea / coffee & networking break
11:30 am - 12:30 pm
Panel Discussion Session Sponsored & Moderated by BI Worldwide

Theme: Role of Behavioral Science in Optimizing Your Loyalty Program Strategy.

  • Mr. Siddharth Reddy, Managing Director (India), BI Worldwide (Moderator)
  • Mr. Anand Damani, Partner, Briefcase
  • Mr. Rob Morrow, Global Director - Performance Improvement, MCI Group
  • Ms. Kylie Bartlett, Social Media Speaker, Author, Entrepreneur
  • Mr. Sanjay Tripathy, Senior Executive VP - Head Marketing, Product & Direct Channels, HDFC Life
  • Mr. Sandip Tarkas, President - Customer Strategy, Future Group
12:30 pm - 12.55 pm
Individual Presentation

Theme: Now is The Time - Loyalty for Indian Millennials. New AIMIA research

  • Mr. Akash Sahai, Managing Director, India, AIMIA Inc.
12:55 pm - 01:20 pm
Social Media Trainathon

Theme: Insights v/s Automation - What Should Loyalty Marketers Focus on?

  • Mr. Sandeep Mittal, Managing Director, Cartesian Consulting
01:20 pm - 02:00 pm
Lunch & Networking Break

Parallel Breakaway Tracks

TRACK A

02:00 pm - 03:00 pm
Panel Discussion

Theme: Seamless Retail - Delivering a consistently personalized, on - brand experience for each customer at every touch points, anytime, anywhere

  • Mr. Parag Dani, Director - Retail and Brand Presentation, Levi Strauss (India) Pvt. Ltd. (Moderator)
  • Mr. Abhishek Gupta, Chief Marketing Officer, The Mobile Store Ltd.
  • Mr. Anup Jain, Senior VP - Retail, Bata India Ltd.
  • Mr. Gaurav Vora, Director, Dynaflex Pvt. Ltd.
03:00 pm - 04:00 pm
Workshop on Gamification

Theme: Creating Emotional Loyalty instead of Transactional Loyalty with Game Psychology

  • Mr. Keith Ng, CEO, Gametize

TRACK B

02:00 pm - 02:25 pm
Individual Presentation

Theme: The perils of ignoring the last mile connect with customers

  • Mr. Abraham Alapatt, Head - Marketing & Customer Service, Thomas Cook India Ltd.
02:25 pm - 02:50 pm
Individual Presentations

Theme: Identify loyalty opportunities in your customer base to drive ROI and long-term loyalty.

  • Ms. Rajalakshmi Vijay, Head - Customer Experience, Tata Motors Ltd.
02:50 pm - 03:05 pm
Individual Presentations

Theme: Defining your brand's Relationship Matrix : A Loyalty Imperative

  • Mr. Ramjit Ray, Founder & Managing Director, Matrix Rewards Pvt. Ltd. (Matrix International)
03:05 pm - 04:00 pm
Direct Marketing Panel Presented & Moderated by Arvato

Theme: Role and Impact of Integrated Direct Marketing in the era of RoI Led Marketing Planning

  • Mr. Praveen Rao, Director - Marketing Services, Arvato India (Moderator)
  • Mr. Udayanathan Vettikkat, Head - Marketing, Cisco Systems
  • Ms. Ruchi Aggarwal, Director, Partner Strategy and Marketing, Microsoft India
  • Mr. Ashish Limaye, COO , Happy Finish
04:0 pm - 04:30 pm
Tea / coffee & networking break
04:30 pm - 05:45 pm
Panel Discussion

Theme: What's Contagious Now ? The New Face of Loyalty

  • Mr. Vikas Choudhury, Chief Operating Officer & Chief Financial Officer, India, AIMIA Inc. (Moderator)
  • Mr. Brian Almeida, Director, Strategic Caravan Intl Pvt. Ltd.
  • Mr. Praphul Misra, Chief Executive Officer, NetCarrots.com Pvt. Ltd.
  • Mr. Amit Chawla, Chief Executive Officer, Reward360
  • Mr. Mark Spicer, General Manager India, ICLP Pvt. Ltd.
05:45 pm
Conference Adjourns

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