Customer Loyalty Summit_2013

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  • Day 1 | 06 February 2013
  • Day 2 | 07 February 2013
08:30 am - 09:15 am

Registrations over breakfast/tea

09:15 am - 09:30 am
Welcome Note And Lamp Lighting Ceremony
  • Mr. Akash Sahai, Managing Director, India, AIMIA Inc
09:30 am - 10:30 am
Keynote of the Day

Theme: Big Loyalty : Building strong customer relationships in the age of Big Data

  • Mr. Rick Ferguson, VP - Knowledge Development, AIMIA Inc
10:30 am - 11:00 am
Tea / coffee & networking break
11:00 am - 12:15 pm
Panel Discussion

Theme: The Matching Customer Expectations: Using the Four C’s of Loyalty for Improved Experience, Engagement

  • Mr. G Ajay Row, Executive Director, India, AIMIA Inc. (Moderator)
  • Mr. Mohit Goel, Exec. VP - Marketing & Strategy, ING Vysya Life Insurance Company Ltd.
  • Ms. Dharini Mishra, Global Head - Brands, Suzlon Group
  • Mr. Vinay Bhatia, Customer Care Associate & SVP Marketing & Loyalty, Shopper's Stop Ltd.
  • Mr. Tushar Vyas, Managing Partner, GroupM Media India Pvt. Ltd.
12:15 pm - 12:50 pm
Individual Presentation

Theme: Is there loyalty in your distribution channel ?

  • CK Choun, MD (Services), Accentiv'®, Singapore
12:50 pm - 01:45 pm
Lunch & networking break
01:45 pm - 02:15 pm
Individual Presentation

Theme: India Millennial Survey & Research Results

  • Mr. Vikram Adige, Director Business Development, AIMIA Inc & Rick Ferguson VP Knowledge Development, AIMIA Inc
02:15 pm - 02:45 pm
Individual Presentation

Theme: Trends and challenges in loyalty marketing

  • Mr. Brian Almeida, MD, Direxions Marketing Solutions Pvt. Ltd.
02:45 pm - 03:15 pm
Individual Presentation

Theme: The Importance of Rewards Strategy in Today's Dynamic World of Loyalty

  • Mr. Amit Chawla, CEO, Reward360
03.15 pm - 03.45 pm
Individual Presentation

Theme: Delivering Exceptional Brand Experiences to Take the Customer from Satisfied to Loyal to Advocate

  • Mr. Stuart Evans, General Manager, UK, ICLP
03:45 pm - 04:15 pm
Tea / Coffee & Networking Break
04:15 pm - 04:40 pm
Individual Presentation

Theme: Loyalty in Luxury - a Marketing Perspective

  • Ms. Shalini Rao, Marketing Director, Taj Hotels, Resorts and Palaces
04:40 pm - 05:05pm
Individual Presentation

Theme: The Use of Geo-Demographic Segmentation in Increasing CRM Relevance & Effectiveness

  • Mr. Sudeepta Chaudhuri, National Head - Advanced Analytics & BI Asst VP Corporate Marketing, Idea Cellular Ltd.
05:05 pm - 05:30 pm
Individual Presentation

Theme: Leveraging Brand Experience and Maximising its Impact on Loyalty

  • Mr. Pavan Padaki, Director - Insights & Creative, Integrated Brand-comm Pvt. Ltd.
05:30 pm - 05:55 pm
Individual Presentation

Theme: Coalition and Tailor Made, is there Choice or a Demand Based on Circumstances?

  • Mr. Girish Khare, Director - Marketing, Grass Roots India
7.15 PM Onwards
6th Customer Loyalty Awards
08:30 am - 09:30 am

Registrations over breakfast/tea

09:30 am - 10:05 am
Keynote of the Day

Theme: Relevance of Loyalty in the Digital Age

  • Mr. Vijay Bobba, Founding CEO & MD, PAYBACK India
10:05 am - 10:45 am
Keynote of the Day

Theme: Loyalty: Purpose and Innovation

  • Mr. Sriram, Co - Founder, Next Practice Retail
10:45 am - 11:15 pm
Tea / coffee & networking break
11:15 pm - 11:45 pm
Individual Presentation

Theme: Impacting consumer behaviour: Using loyalty programs to influence consumer behaviour and engagement in the Payments landscape

  • Mr. Bijaei Jayaraj, CEO, Loylty Rewardz Mngt Pvt. Ltd.
11:45 pm - 12:15 pm
Individual Presentation

Theme: Building and En-cashing Loyalty - Real Time!

  • Mr. Niranjan Chaoji, Director- Database & Technology, SAP India
12:15 pm - 12:45 pm
Individual Presentation

Theme: Leveraging business analytics derived from loyalty program to build deeper customer relationships

  • Mr. Sandip Tarkas, President - Customer Strategy (Future Group) and CEO (Future Media), CEO(T24) India
12:45 pm - 01:15 pm
Individual Presentation

Theme: User Interface of Loyalty: "Make it easy for your customers to be loyal"

  • Mr. Valerie Wagoner, Founder & CEO, ZipDial
01:15 pm - 02:00 pm
Lunch and Networking Break
02:00 pm - 02:30 pm
Individual Presentation

Theme: Using Analytics to Listen to the Voice of the Customer (VOC), do you know what your customers are saying?"

  • Mr. Brian Koma, VP - Research, Enterprise Feedback Management Practice, Verint Systems
02:30 pm - 03:00 pm
Individual Presentation

Theme: Applying Predictive Analytics Techniques: Profiling, Patterns, Time-Series and Forecasting

  • Mr. Subhankar Mukherjee, SVP, Head Analytical Marketing & Campaign operations, HDFC Bank Ltd.
03:00 pm - 03:30 pm
Individual Presentation

Theme: Transforming a customer touchpoint into a Moment of Truth that builds loyalty

  • Mr. Girish Budhiraja, CMO, SBI Cards & Payments Services Pvt. Ltd.
03.30 pm - 04:00 pm
Tea / coffee & networking break
04.00 pm - 05:30 pm
Panel Discussion

Theme: Future Megatrends The New Landscape for Loyalty : Megatrends That Should Reshape Your Engagement Strategy

  • Mr. Vikas Choudhury, COO & CFO India, AIMIA (Moderator)
  • Mr. Manish Chanana, Head - Client Serving, Accentiv'
  • Mr. Prasanjeet Baruah, VP & Head - Marketing, The Oberoi Group
  • Mr. Manish Dureja, VP - Marketing, Products & Merchandising, Jet Airways (India) Ltd.
  • Mr. Rahul Rana, COO, Payback India
05:45 pm
Conference Adjourns

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