08:30 am - 09:15 am
Registrations over breakfast/tea
09:15 am - 09:30 am
Welcome Note And Lamp Lighting Ceremony
- Mr. Akash Sahai, Managing Director, India, AIMIA Inc
09:30 am - 10:30 am
Keynote of the Day
Theme: Big Loyalty : Building strong customer relationships in the age of Big Data
- Mr. Rick Ferguson, VP - Knowledge Development, AIMIA Inc
10:30 am - 11:00 am
Tea / coffee & networking break
11:00 am - 12:15 pm
Theme: The Matching Customer Expectations: Using the Four C’s of Loyalty for Improved Experience, Engagement
- Mr. G Ajay Row, Executive Director, India, AIMIA Inc. (Moderator)
- Mr. Mohit Goel, Exec. VP - Marketing & Strategy, ING Vysya Life Insurance Company Ltd.
- Ms. Dharini Mishra, Global Head - Brands, Suzlon Group
- Mr. Vinay Bhatia, Customer Care Associate & SVP Marketing & Loyalty, Shopper's Stop Ltd.
- Mr. Tushar Vyas, Managing Partner, GroupM Media India Pvt. Ltd.
12:15 pm - 12:50 pm
Theme: Is there loyalty in your distribution channel ?
- CK Choun, MD (Services), Accentiv'®, Singapore
12:50 pm - 01:45 pm
Lunch & networking break
01:45 pm - 02:15 pm
Theme: India Millennial Survey & Research Results
- Mr. Vikram Adige, Director Business Development, AIMIA Inc & Rick Ferguson VP Knowledge Development, AIMIA Inc
02:15 pm - 02:45 pm
Theme: Trends and challenges in loyalty marketing
- Mr. Brian Almeida, MD, Direxions Marketing Solutions Pvt. Ltd.
02:45 pm - 03:15 pm
Theme: The Importance of Rewards Strategy in Today's Dynamic World of Loyalty
- Mr. Amit Chawla, CEO, Reward360
03.15 pm - 03.45 pm
Theme: Delivering Exceptional Brand Experiences to Take the Customer from Satisfied to Loyal to Advocate
- Mr. Stuart Evans, General Manager, UK, ICLP
03:45 pm - 04:15 pm
Tea / Coffee & Networking Break
04:15 pm - 04:40 pm
Theme: Loyalty in Luxury - a Marketing Perspective
- Ms. Shalini Rao, Marketing Director, Taj Hotels, Resorts and Palaces
04:40 pm - 05:05pm
Theme: The Use of Geo-Demographic Segmentation in Increasing CRM Relevance & Effectiveness
- Mr. Sudeepta Chaudhuri, National Head - Advanced Analytics & BI Asst VP Corporate Marketing, Idea Cellular Ltd.
05:05 pm - 05:30 pm
Theme: Leveraging Brand Experience and Maximising its Impact on Loyalty
- Mr. Pavan Padaki, Director - Insights & Creative, Integrated Brand-comm Pvt. Ltd.
05:30 pm - 05:55 pm
Theme: Coalition and Tailor Made, is there Choice or a Demand Based on Circumstances?
- Mr. Girish Khare, Director - Marketing, Grass Roots India
7.15 PM Onwards
6th Customer Loyalty Awards