08:30 am - 09:30 am
Registrations over breakfast/tea
09:30 am - 09:40 am
Welcome Note And Lamp Lighting Ceremony
- Mr. Akash Sahai, Managing Director India, AIMIA
09:40 am - 10:30 am
Keynote of the Day
Theme: "The Rise of the Datarati"
- Mr. Jan-Pieter Lips, Managing Director, Nectar UK and AIMIA Middle East
11:00 am - 12:00 pm
Tea / coffee & networking break
11:00 am - 12:15 pm
Theme: Growth, leadership, transparency and your customer
- Mr. G Ajay Row, Executive Director, India, AIMIA Inc. (Moderator)
- Mr. Tapan Singhel, Chief Marketing Officer, Bajaj Allianz General Insurance Company Ltd.
- Mr. Vinay Bhatia, Customer Care Associate & VP Marketing & Loyalty, Shopper's Stop Ltd.
- Mr. Shubhranshu Singh, Marketing Director - India & South Asia, Visa
- Mr. Rathin Lahiri, CMO & Business Head , LoyaltyOne India
- Mr. Manish Jain, CMO, SBI Cards & Payment Service Pvt. Ltd.
- Ms. Panuwan Lerssrisuriya Sr. VP – Head CRM & Portfolio Analytics , HSBC Ltd.
12:00 pm - 12:30 pm
Theme: Brand-Aid : Inspiring customers to be advocates for your brand
- Mr. Sanjay Tripathy, Executive VP , Head Marketing & Direct Channels , HDFC Life Insurance
12:30 pm - 01:00 pm
Theme: Loyalty in the B2B context - the challenge!
- Mr. Prakash Dadlani, Country Head, Marketing Excellence, 3M India Ltd.
01:00 pm - 02:00 pm
Lunch & Networking Break
02:00 pm - 02:25 pm
Theme: Beyond points and prizes: creating more profitable and loyal customers
- Mr. Krishna Iyer, Country Manager, ICLP India
02:25 pm - 03:15 pm
Theme: The ball is in your customer’s court! Managing experiences that matter to your most profitable customers
- 02:25 pm - 02:50 pm : Mr. Paul Aranjo, Managing Director Middle East / VP EMEA, AIMIA Inc.
- 02:50 pm - 03:15 pm : Mr. Atul Ahuja, VP – Retail, Apollo Pharmacy
03:15 pm - 04:05 pm
Theme: "Experience begins at home" - Identifying the 3 key success factors forming the foundation of excellent customer
- 03:15 pm - 03:40 pm : Mr. Jim Sullivan, Partner, COLLOQUY
- 03:40 pm - 04:05 pm : Mr. Sudip Ghose, Group Marketing Director - South Asia, Samsonite South Asia Pvt. Ltd.
04:05 pm - 04:30 pm
Tea / Coffee & Networking Break
04:30 pm - 04:55 pm
Theme: What's next and what's best in Loyalty?
- Mr. Ram Menon, Executive VP Worldwide Marketing, TIBCO Software Inc.
- Mr. Matt Howland, VP, Loyalty Lab, TIBCO Software Inc.
04:55 pm - 05:25pm
Theme: Rewards & More – Managing Customer Aspirations
- Mr. Ashok MS, COO, Accentiv' India
05.25 pm - 05:55 pm
Theme: The New Reality of Effective CRM: Digital Drives Results
- Ms. Lisa Watson, Chairman, Direct Marketing Association of Singapore
05:55 pm - 06:25 pm
Theme: Digital Trends in Loyalty
- Ms. Susan Doniz, Senior VP & Global CIO, AIMIA Inc.
7.15 PM Onwards
5th Customer Loyalty Awards