Customer Loyalty Summit_2012

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  • Day 1 | 01 February 2012
  • Day 2 | 02 February 2012
08:30 am - 09:30 am

Registrations over breakfast/tea

09:30 am - 09:40 am
Welcome Note And Lamp Lighting Ceremony
  • Mr. Akash Sahai, Managing Director India, AIMIA
09:40 am - 10:30 am
Keynote of the Day

Theme: "The Rise of the Datarati"

  • Mr. Jan-Pieter Lips, Managing Director, Nectar UK and AIMIA Middle East
11:00 am - 12:00 pm
Tea / coffee & networking break
11:00 am - 12:15 pm
Panel Discussion

Theme: Growth, leadership, transparency and your customer

  • Mr. G Ajay Row, Executive Director, India, AIMIA Inc. (Moderator)
  • Mr. Tapan Singhel, Chief Marketing Officer, Bajaj Allianz General Insurance Company Ltd.
  • Mr. Vinay Bhatia, Customer Care Associate & VP Marketing & Loyalty, Shopper's Stop Ltd.
  • Mr. Shubhranshu Singh, Marketing Director - India & South Asia, Visa
  • Mr. Rathin Lahiri, CMO & Business Head , LoyaltyOne India
  • Mr. Manish Jain, CMO, SBI Cards & Payment Service Pvt. Ltd.
  • Ms. Panuwan Lerssrisuriya Sr. VP – Head CRM & Portfolio Analytics , HSBC Ltd.
12:00 pm - 12:30 pm
Individual Presentation

Theme: Brand-Aid : Inspiring customers to be advocates for your brand

  • Mr. Sanjay Tripathy, Executive VP , Head Marketing & Direct Channels , HDFC Life Insurance
12:30 pm - 01:00 pm
Individual Presentation

Theme: Loyalty in the B2B context - the challenge!

  • Mr. Prakash Dadlani, Country Head, Marketing Excellence, 3M India Ltd.
01:00 pm - 02:00 pm
Lunch & Networking Break
02:00 pm - 02:25 pm
Individual Presentation

Theme: Beyond points and prizes: creating more profitable and loyal customers

  • Mr. Krishna Iyer, Country Manager, ICLP India
02:25 pm - 03:15 pm
Individual Presentation

Theme: The ball is in your customer’s court! Managing experiences that matter to your most profitable customers

  • 02:25 pm - 02:50 pm : Mr. Paul Aranjo, Managing Director Middle East / VP EMEA, AIMIA Inc.
  • 02:50 pm - 03:15 pm : Mr. Atul Ahuja, VP – Retail, Apollo Pharmacy
03:15 pm - 04:05 pm
Individual Presentation

Theme: "Experience begins at home" - Identifying the 3 key success factors forming the foundation of excellent customer

  • 03:15 pm - 03:40 pm : Mr. Jim Sullivan, Partner, COLLOQUY
  • 03:40 pm - 04:05 pm : Mr. Sudip Ghose, Group Marketing Director - South Asia, Samsonite South Asia Pvt. Ltd.
04:05 pm - 04:30 pm
Tea / Coffee & Networking Break
04:30 pm - 04:55 pm
Individual Presentation

Theme: What's next and what's best in Loyalty?

  • Mr. Ram Menon, Executive VP Worldwide Marketing, TIBCO Software Inc.
  • Mr. Matt Howland, VP, Loyalty Lab, TIBCO Software Inc.
04:55 pm - 05:25pm
Individual Presentation

Theme: Rewards & More – Managing Customer Aspirations

  • Mr. Ashok MS, COO, Accentiv' India
05.25 pm - 05:55 pm
Individual Presentation

Theme: The New Reality of Effective CRM: Digital Drives Results

  • Ms. Lisa Watson, Chairman, Direct Marketing Association of Singapore
05:55 pm - 06:25 pm
Individual Presentation

Theme: Digital Trends in Loyalty

  • Ms. Susan Doniz, Senior VP & Global CIO, AIMIA Inc.
7.15 PM Onwards
5th Customer Loyalty Awards
08:30 am - 09:30 am

Registrations over breakfast/tea

09:30 am – 10:00 am
Keynote of the Day

Theme: "5 Steps to Create a Loyal Relationship"

  • Mr. Alexander Rittweger, CEO, Loyalty Partner GmbH
10:00 am - 11:40 am
Individual Presentations

Theme: Loyalty Strategy in Action Beyond loyalty - Using customer data to take your loyalty strategy to the next level

  • 10:00 am – 10:25 am : Mr. Sandeep Kulhalli, VP – Retail & Marketing, Tanishq, Titan Industries Ltd.
  • 10:25 am – 10:50 am : Mr. Kartik Jain, EVP & Head – Marketing, HDFC Bank India
  • 10:50 am – 11:15 am : Mr. Soumitra Sengupta, Head - Customer Insights & Loyalty Programs Aditya Birla Retail Ltd
  • 11:15 am – 11:40 am : Ms. Parvati Mahadev, Insight Consulting Partner & Practice Leader - Global MR, Brandscapes Consultancy Pvt. Ltd.
11:40 am - 12:00 pm
Tea / coffee & networking break
12:00 pm – 01:00 pm
Individual Presentations

Theme: Strengthening your Data Analytics & Business intelligence initiatives Customer Analytics + Business Intelligence = Greater customer loyalty

  • Mr. Ajay Kelkar, COO & Co Founder, Hansa Cequity
  • Mr. Sandeep Mittal, Managing Director, Cartesian Consulting Pvt. Ltd.
01:00 pm – 01:45 pm
Lunch and Networking Break
01:45 pm - 02:10 pm
Individual Presentations

Theme: Challenger Brands : The innovative way to customer engagement

  • Ms. Sangeeta Gupta, Director – Consumer Insights & Strategy, Pepsico India
02:10 pm - 02:35 pm
Individual Presentations

Theme: Best Practices in Loyalty Communications: Checklist for Success

  • Mr. Alexander Rittweger, CEO, Loyalty Partner GmbH
09:30 am – 10:00 am
Individual Presentations

Theme: "5 Steps to Create a Loyal Relationship"

  • Ms. Lisa Watson, Chairman, Direct Marketing Association of Singapore
02:35 pm – 03:00 pm
Individual Presentations

Theme: Loyalty or CUSTOMER ENTHUSIASM

  • Ms. Molly Kapoor, VP & Head- Client Relations, Birla Sunlife AMC Ltd.
03:00 pm – 03:50 pm
Individual Presentations

Theme: Coalition programmes - Assessing the growing trend for driving customer engagement and business growth

  • Ms. Leena Basrur, Non Executive Chairman Direxions & President, LoyaltyOne India Mr. Vikas Choudhury, COO & CFO India, AIMIA
03:50 pm - 04:15 pm
Individual Presentations

Theme: Into the Crystal Ball – what will be important for the year ahead?

  • Mr. Girish Khare, Chief Marketing Officer, RewardPort
04:15 pm – 04:45 pm
Tea / coffee & networking break
04:45 pm – 05:45 pm
Panel Discussion

Theme: Measuring, Monitoring & Managing Social Media

  • Mr. Tim Birchinall, Marketing Director, International Development AIMIA (Moderator)
  • Mr. Siddharth Hegde, Managing Director, Ethinos Digital Marketing
  • Mr. Shameek Chakravarty, Co-Founder & Chief Operating Officer, OHANA Media
  • Mr. Shantanu Sirohi, Co-Founder and Chief Operating Officer, Interactive Avenues Pvt. Ltd.
  • Dr. Ranjit Nair, Chief Executive Officer, Germinait Solutions Pvt. Ltd.
05:45 pm – 06:00 pm
Closing Remarks by Summit Chairman

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