Customer Loyalty Summit_2011

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  • Day 1 | 27 February 2011
  • Day 2 | 28 February 2011
08:30 am - 09:30 am

Registrations over breakfast/tea

09:30 am - 09:40 am
Welcome Note And Lamp Lighting Ceremony
  • Mr. Akash Sahai, Managing Director India, AIMIA
09:40 am - 10:45 am
Keynote of the Day
  • Ms. Kelly Hlavinka,Partner, COLLOQUY
10:45 am - 11:15 am
Tea / coffee & networking break
11:15 am - 01:15 pm
Panel Discussion

Theme: Shaping The Future of Customer Engagement

  • Ms. Suzy Cox, SVP & MD, CPG & Retail Verticals, Carlson Marketing Worldwide Personalisation and multi-channel marketing as critical success factors of customer engagement
  • Mr. Vijay Bobba, Founding CEO & MD, i-mint
  • Ms. Shefali Sinha, VP - Customer Retention, Aviva Life Insurance Company India Pvt Ltd.
  • Mr. Subrat Pani, EVP & Business Head - Cards, Kotak Mahindra Bank Ltd.
01:15 pm - 02:00 pm
Lunch & Networking Break
02:00 pm - 04:00 pm
Panel Discussion

Theme: Creating Loyalty

  • Mr. Jayant Jain, VP, Head - Consumer Insights & Market Research, Godfrey Phillips India Ltd.
  • Mr. Ashok MS, COO, Accentiv' India
  • Mr. Chen Peng, Business Director, Carlson Marketing Worldwide
  • Mr. Kartikeya Kompella, Chief Strategist - CRM, Lowe Lintas
04:00 pm - 04:30 pm
Tea / Coffee & Networking Break
04:30 pm - 06:30 pm
Panel Discussion

Theme: Brand Driven Engagement Discussion Topics

  • Ms. Ronita Mitra, Head - Corporate Brand Group, ICICI Bank Ltd.
  • Mr. Ajay Chopra, CEO, Drive India Enterprise Solutions Ltd.
  • Mr. Gaurav Gupta, Business Head - Strategic Planning & Utility Vehicles, General Motors (I) Pvt Ltd.
7.00 PM Onwards
4th Customer Loyalty Awards
08:30 am - 09:45 am

Registrations over breakfast/tea

09:30 am - 10:30 am
Workshop
  • Ms. Stephanie Coyles, SVP & Chief Strategy Officer, LoyaltyOne
10:30 am - 11:10 am
Keynote

Theme: Recipe for a Successful Loyalty Scheme - Lessons from the Payback way

  • Mr. Alexander Rittweger,CEO, Loyalty Partner GmbH
11:10 am - 11:30 am
Tea / coffee & networking break
11:30 am 01:00 pm
Panel Discussion

Theme: Achieving Business Growth through Customer Focus

  • Mr. Rajeev Agrawal, CEO, Innoviti Embedded Solutions
  • Mr. Sanjay Tripathy, EVP - Marketing & Direct Channels, HDFC Life Insurance Company Ltd.
  • Mr. Ashutosh Tiwari, Exec. VP - Strategic Marketing, Godrej Industries Ltd.
01:00 pm - 01:45 pm
Lunch and Networking Break
01:45 pm - 03:45 pm
Panel Discussion

Theme: Customer Analytics & Business Intelligence

  • Mr. Sandeep Mittal, MD, Cartesian Consulting
  • Mr. Dave Hamilton, Insights Director, Groupe Aeroplan LMG
  • Mr. Vinodh Kishna, Sr. VP - CRM & Marketing , HSBC Ltd.
  • Mr. N. Karthikeyan, Global Head - Customer Value Management, Analytics & BI, Mahindra Satyam & Tech Mahindra
03:45 pm - 04:15 pm
Tea / coffee & networking break
04:15 pm - 05:45 pm
Panel Discussion

Theme: Using Social Media to Build Loyalty

  • Mr. Ramesh Iyengar, MD, Select Direct Marketing Communications Pvt Ltd.
  • Mr. Sushant Dash, VP - Marketing, Tata Global Beverages Ltd.
  • Mr. Rajiv Dingra, Founder & CEO, WATMedia Pvt Ltd.
05:45 pm
Conference Adjourns

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