Customer Loyalty Summit_2010

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  • Day 1 | 27 January 2010
  • Day 2 | 28 January 2010
08:30 am - 09:30 am

Registrations over breakfast/tea

09:30 am - 09:45 am
Welcome Note And Lamp Lighting Ceremony
  • Mr. Akash Sahai, Managing Director India, AIMIA
09:45 am - 10:45 am
Keynote of the Day

Theme: Reaping Rewards: Tackling The Next Big Trends In Customer Loyalty

  • Ms. Kelly Hlavinka,Partner, COLLOQUY
10:45 am - 11:15 am
Tea / coffee & networking break
11:15 am - 01:00 pm
Panel Discussion

Theme: Customer - Change Effect Discussion

  • Mr. David Evans, Chairman, The Grass Roots Group PLC
  • Mr. Ajay Row, VP - CRM, Taj Hotels Resorts & Palaces
  • Mr. Subir Ghosh, President, Aegis Academy
01:00 pm - 02:00 pm
Lunch & Networking Break
02:00 pm - 03:00 pm
Panel Discussion

Theme: Loyalty Reward Schemes Discussion

  • Ms. Simran Kalra, VP, Product Management & Development, American Express Banking Corp.
  • Mr. Douglas G Rozen, SVP, Global Lead - Creative, Interactive, Media & Mobile, Carlson Marketing
  • Mr. N. Ramasubramani, SVP - Loyalty Marketing & Strategy, Accentiv'®
03:30 pm - 04:00 pm
Tea / Coffee & Networking Break
04:00 pm - 05:15 pm
Workshop

Theme: Building A Customer Safety Net - Techniques to Predict (and Stop) Customer Churn

  • Ms. Kelly Hlavinka, Partner, COLLOQUY
05:15 pm - 06:15 pm
Panel Discussion

Theme: Brand Loyalty Discussion

  • Ms. Gayatri Yadav, Marketing Director, General Mills India Pvt Ltd.
  • Mr. Kaizad Pardiwalla, President, OgilvyOne Worldwide
7.00 PM Onwards
3rd Customer Loyalty Awards
08:30 am - 09:45 am

Registrations over breakfast/tea

09:30 am - 10:30 am
Recap of Day 1
10:00 am - 01:00 pm
Panel Discussion

Theme: Next Generation Loyalty Discussion Topics

  • Mr. Upendra Namburi, VP - Partnership Cards, SBI Cards & Payments Services Pvt. Ltd.
  • Mr. Sanjai Velayudhan, Sr. Consultant - Loyalty Programme, ITC Infotech India Ltd.
  • Mr. Shailesh Chaturvedi, CEO, Tommy Hilfiger
11:30 am - 12:00 pm
Tea / Coffee & Networking Break
11:30 am - 01:00 pm
Session Continues...
12:00 pm - 12:30 pm
Panel Discussion

Theme: Building Customer Value Through Redemption

  • Mr. Nik Laming, Sr. VP - Asia Pacific & MD - Singapore,Malaysia, Carlson Marketing
  • Mr. Rajeev Agrawal, CEO, Innoviti Embedded Solutions Pvt. Ltd.
01:00 pm - 01:45 pm
Lunch & Networking Break
01:45 pm - 03:45 pm
Panel Discussion

Theme: Value of Coalition and Analytics Discussion Topics

  • Mr. Shaurav Sen, MD & Country Head, Corporate Executive Board India Pvt. Ltd.
  • Ms. Maitri Kumar, Head Marketing, HSBC Ltd.
  • Mr. Vinay Bhatia, Customer Care Associate & VP Marketing & Loyalty, Shopper's Stop Ltd.
  • Mr. Akash Sahai, MD, International Development - India, Groupe Aeroplan
03:45 pm - 04:15 pm
Tea / Coffee & Networking Break
04:15 pm - 06:00 pm
Panel Discussion

Theme: Future beyond Brands

  • Mr. Satish Sathyanarayana, COO, ClozR Customer Communication Pvt Ltd. - Dentsu Entity
  • Mr. Arvind Sharma, CEO & Chairman, Leo Burnett
  • Mr. Pranesh Misra, Chairman & MD, Brandscapes Consultancy Pvt Ltd.
  • Mr. Sandeep Lakhina, COO - South Asia, Starcom Worldwide
06:00 pm
Conference Adjourns

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