08:30 am - 09:45 am
Registrations over breakfast/tea
09:45 am - 10:00 am
Welcome Note And Lamp Lighting Ceremony
- Mr. Akash Sahai, Managing Director India, AIMIA
10:00 am - 11:00 am
Keynote of the Day
Theme: The 21st Century Customer Can Be Your Advocate or Your Enemy. The new standards for customer commitment through engagement.
- Mr. Paul Greenberg, Author of the bestseller , CRM at the Speed of Light & President ,The 56 Group, LLC
11:00 am - 11:30 am
Tea / coffee & networking break
11:30 am - 01:00 pm
Theme: CEO's Panel Disscusion Theme : Unleasing Marketing Intelligence and Capturing Customer Loyalty
- Mr. Debashis Sarkar, Sr. Director & CMO, Max New York Life Insurance
- Mr. Saugata Gupta, CEO - Consumer Products, Marico Ltd.
- Ms. Seema Modi, Vice President - Marketing, Heinz India Pvt Ltd.
- Mr. Sumit Vohra, Director - Marketing, Proctor Gamble Hygiene & Healthcare Ltd.
- Mr. Subir Ghosh, CEO, Planet M
- Mr. Neeraj Chandra, VP & COO, Britannia Industries Ltd.
01:00 pm - 01:45 pm
Lunch & Networking Break
01:45 pm - 03:30 pm
Theme: What in the world is CRM 2.0
- Mr. Paul Greenberg, Author of the bestseller, CRM at the Speed of Light & President, The 56 Group, LLC
03:30 pm - 04:00 pm
Tea / Coffee & Networking Break
04:00 pm - 04:30 pm
Theme: Never mind the economy - Using CRM technologies to Improve Customer Loyalty and Profitability
- Mr. Jonathan Farmer, CRM Lead, Microsoft Asia.
04:30 pm - 06:30 pm
Theme: Customer Loyalty : Key Challenges Success factors.
- Mr. Hemant Kaul, Executive Director, Axis Bank
- Mr. Sanjay Tripathy, Exec. VP & Head - Marketing, HDFC Standard Life Insurance
- Mr. Sanjay Addanki, Director, Google Online India Pvt Ltd.
- Mr. N Ramasubramani, Sr VP, Loyalty Marketing & Strategy, Accentiv' India
- Ms. Maitri Kumar, Head - Marketing, HSBC India
- Mr. V. Shantakumar, Corporate Advisor, Saatchi & Saatchi India
7.00 PM Onwards
2nd Customer Loyalty Awards