Customer Loyalty Summit_2009

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  • Day 1 | 29 January 2009
  • Day 2 | 30 January 2009
08:30 am - 09:45 am

Registrations over breakfast/tea

09:45 am - 10:00 am
Welcome Note And Lamp Lighting Ceremony
  • Mr. Akash Sahai, Managing Director India, AIMIA
10:00 am - 11:00 am
Keynote of the Day

Theme: The 21st Century Customer Can Be Your Advocate or Your Enemy. The new standards for customer commitment through engagement.

  • Mr. Paul Greenberg, Author of the bestseller , CRM at the Speed of Light & President ,The 56 Group, LLC
11:00 am - 11:30 am
Tea / coffee & networking break
11:30 am - 01:00 pm
Panel Discussion

Theme: CEO's Panel Disscusion Theme : Unleasing Marketing Intelligence and Capturing Customer Loyalty

  • Mr. Debashis Sarkar, Sr. Director & CMO, Max New York Life Insurance
  • Mr. Saugata Gupta, CEO - Consumer Products, Marico Ltd.
  • Ms. Seema Modi, Vice President - Marketing, Heinz India Pvt Ltd.
  • Mr. Sumit Vohra, Director - Marketing, Proctor Gamble Hygiene & Healthcare Ltd.
  • Mr. Subir Ghosh, CEO, Planet M
  • Mr. Neeraj Chandra, VP & COO, Britannia Industries Ltd.
01:00 pm - 01:45 pm
Lunch & Networking Break
01:45 pm - 03:30 pm
Workshop

Theme: What in the world is CRM 2.0

  • Mr. Paul Greenberg, Author of the bestseller, CRM at the Speed of Light & President, The 56 Group, LLC
03:30 pm - 04:00 pm
Tea / Coffee & Networking Break
04:00 pm - 04:30 pm
Individual Presentation

Theme: Never mind the economy - Using CRM technologies to Improve Customer Loyalty and Profitability

  • Mr. Jonathan Farmer, CRM Lead, Microsoft Asia.
04:30 pm - 06:30 pm
Panel Discussion

Theme: Customer Loyalty : Key Challenges Success factors.

  • Mr. Hemant Kaul, Executive Director, Axis Bank
  • Mr. Sanjay Tripathy, Exec. VP & Head - Marketing, HDFC Standard Life Insurance
  • Mr. Sanjay Addanki, Director, Google Online India Pvt Ltd.
  • Mr. N Ramasubramani, Sr VP, Loyalty Marketing & Strategy, Accentiv' India
  • Ms. Maitri Kumar, Head - Marketing, HSBC India
  • Mr. V. Shantakumar, Corporate Advisor, Saatchi & Saatchi India
7.00 PM Onwards
2nd Customer Loyalty Awards
09:00 am - 10:00 am

Registrations over breakfast/tea

10:00 am - 10:30 am
Welcome Note
  • Mr. Samik Roy, Regional Director - CRM, South Asia, Oracle Corporation
10:30 am - 11:00 am
Keynote

Theme: Technology in CRM / loyalty

  • Mr. Vivek Chugh, VP & Head - 1 to 1 Marketing, Solutions | Digitas
11:00 am - 11:30 am
Tea / Coffee & Networking Break
11:30 am - 01:00 pm
CEO's Panel Disscusion

Theme: Customer Loyalty - New Challenges facing Retailers

  • Mr. Ajit Joshi, CEO & MD, Infiniti Retail Ltd.
  • Mr. Sadashiv Nayak, CEO, Food Bazaar
  • Mr. Bipin Gurnani, CEO, Promart & President, Provogue
  • Mr. Suresh Singaravelu, President & Head - Real Estate Infrastructure, Reliance Retail
  • Mr. Saurabh Dhoot, Director, Videocon Retail
  • Mr. Thomas Varghese, CEO, Aditya Birla Retail
01:00 pm - 02:00 pm
Lunch & Networking Break
02:00 pm - 04:00 pm
CEO's Panel Disscusion
  • Mr. Ramanujam Sridhar, CEO, Brand-comm
  • Mr. Kinjal Medh, COO, Cogito Consulting
  • Mr. Arvind Sharma, Chairman of India Subcontinent, Leo Burnett
  • Mr. Rajiv Lal, CEO, Perspectrum
  • Mr. R.K.Sinha, COO, Godrej Consumer Products
  • Mr. Satish Sathyanarayana, CEO, Wunderman India Pvt. Ltd.
04:00 pm - 05:00 pm
Tea / Coffee & Networking Break
05:00 pm
Conference Adjourns

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