Customer Loyalty Summit_2008

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  • Day 1 | 22 February 2008
  • Day 2 | 23 February 2008
08:00 am - 09:15 am

Registrations over breakfast/tea

09:15 am - 11:15 am
Welcome Note And Lamp Lighting Ceremony

Theme: Where's your Customer Hat? Why you need a Customer Strategy

  • Dr. James Barnes, Author & Consultant - Barnes Marketing Associates INC
11:15 am - 11:30 am
Tea / coffee & networking break
10:00 am - 11:00 am
Keynote of the Day

Theme: The 21st Century Customer Can Be Your Advocate or Your Enemy. The new standards for customer commitment through engagement.

  • Mr. Paul Greenberg, Author of the bestseller , CRM at the Speed of Light & President ,The 56 Group, LLC
11:00 am - 11:30 am
Tea / coffee & networking break
11:30 am - 01:00 pm
Panel Discussion

Theme: Relationship Marketing - Gaining Competitive advantage through Customer Relationship Management in Financial Services.

  • Mr. Bert Paterson, MD, Aviva Life Insurance Company India Pvt. Ltd.
  • Mr. Bhargav Dasgupta, Executive Director, ICICI Prudential Life Insurance Company Ltd.
  • Mr. Sanjay Prakash, CEO, HSBC Asset Management (India) Pvt. Ltd.
  • Mr. Syed Sahabuddin, MD & CEO, SBI Funds Management Pvt. Ltd.
  • Mr. Neeraj Swaroop, CEO, Standard Chartered Bank
  • Mr. Vaughn Richtor, MD & CEO, ING Vysya Bank
01:00 pm - 01:45 pm
Lunch & Networking Break
01:45 pm - 03:45 pm
Workshop

Theme: The Building blocks of Customer Strategy -12 Steps to profitable Customer Loyalty

  • Dr. James Barnes, Author & Consultant - Barnes Marketing Associates INC
03:45 pm - 04:00 pm
Tea / Coffee & Networking Break
04:00pm - 05:45 pm
Individual Presentation

Theme: Punk Marketing: How to keep your loyal waiting for your step! & How to stop having captive consumers" and how to make them feel as though never want to leave you!

  • Mr. Richard Laermer, Author & CEO of RLM pr - which practices that old-time gospel of punk.
05:45 pm - 06:45 pm
Individual Presentation

Theme: Loyalty - Who Pays?

  • Mr. Barry Wright, Founder, The Wright Associates, Customer Loyalty Consultant
08:30 am - 09:30 am

Registrations over breakfast/tea

09:30 am - 10:00 am
Individual Presentation

Theme: Influencer & Trade loyalty : Best Practices

  • Mr Srikant Sastri, MD & Co-founder, Solutions Integrated Marketing Services (P) Ltd.
10:00 am - 10:30 am
Individual Presentation

Theme: Loyalty Practice - Indian Perspective

  • Mr. Satish Sathyanarayana, CEO, Wunderman India Pvt. Ltd.
10:30 am - 11:00 am
Individual Presentation

Theme: Building Customers Loyalty through Brand Mission

  • Mr. Nagesh Karuturi, Country Manager - HP Indigo Digital Publishing Solutio
11:00 am - 11:30 am
Tea / Coffee & Networking Break
11:30 am - 01:00 pm
CEO's Panel Disscusion

Theme: Creating Customer experiences which breed Loyalty (Retail Perspective)

  • Mr. A. M. K. Sinha, Executive Director - Retail Sales, Indian Oil Corporation Ltd.
  • Mr. Alok Tandon, Chief Operating Officer, Inox Leisure Ltd.
  • Mr. Tim Eynon, CEO, Prozone & Director, Provogue (I) Ltd.
  • Mr. Rajiv Agarwal, CEO & Director, Essar Telecom Retail Ltd.
  • Mr. Vinay Nadkarni, CEO, Globus Stores Pvt. Ltd.
  • Ms. Deepali Goenka, Director, Welspun India Ltd.
01:00 pm - 01:45 pm
Lunch & Networking Break
01:45 pm - 02:15 pm
Individual Presentation

Theme: Implementing a New - Generation Loyalty Management System

  • Mr. V. Sreenivasan, Head - Business & Technology Groups, ITC Infotech India Ltd.
02:15 pm - 04:00 pm
Workshop

Theme: Loyalty Programs, Data Analysis & Campaign Management

  • Mr. Paul Sage, Consultant, GI Insight
04:00 pm - 04:30 pm
Tea / Coffee & Networking Break
04:30 pm - 06:00 pm
CEO's Panel Disscusion

Theme: Loyalty Rules: How Leaders Build Lasting Relationship

  • Mr. Antoine Villeneuve, MD - Walt Disney Television International India, Walt Disney
  • Mr. Madhavan Menon, MD, Thomas Cook
  • Mr. A.K.Khandelwal, Chairman & MD, Bank of Baroda
  • Mr. Rajnikant Patel, CEO, Bombay Stock Exchange
  • Mr. Sandeep Banerjee, MD & CEO, Accor Services India
  • Ms. Reetika Mehra Dalal, Executive Head, Forbes Brands, Forbes & Company Ltd.
06:00 pm
Conference Adjourns

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