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About Customer Loyalty Summit

Discover how to get your customers to love your brand. Learn how to recognize loyalty, deliver exceptional experiences and make points and programmes a valuable retention tool.

Loyalty Summit brings forth a loyalty marketing leadership strategy agenda that enables you to understand your customers better in order to reduce customer churn and increase profitability.

The event gets together leading B2C brands across all verticals durables, non-durables, retail, travel, financial services, healthcare, telecom, entertainment to discuss best practices for building cohesive, all-encompassing customer loyalty strategies. Senior Professionals of Loyalty, CRM, Marketing, & Social Media from the world's leading brands come together to discover the technologies, strategies and programs that will boost engagement, drive retention, and enhance brand recognition and awareness. Discover the latest technologies and services in our exhibition that will enable you to achieve higher returns from marketing and loyalty spend and network with 300+ senior level loyalty and CRM executives who will come together to showcase innovation in customer engagement, analytics, and experience.

2018 Keynote speakers

Don Peppers
Don Peppers
Best - selling author, blogger, business strategist, and widely acclaimed keynote speaker
Keynote Theme :
'Human to the Max:
Maximizing Customer Loyalty in an Automated World'
#
Keynote Speaker 2
Coming Soon...
Keynote Theme :
'Coming Soon...'

Co-Located Events

Senior Level Attendance Delegates form the entire Location & Context Ecosystem

Marketing Automation
Experience Marketing
Social / Digital Agencies
Mobile Platforms
Gamification
Loyalty Solution Providers
Outsourcing Solutions
Implementation and Consultancy Services
Email Marketing
Payment Platforms
Contact Centres
Loyalty Progammes
Analytics and Insight Solutions
Loyalty Consultants
Customer Experience Applications
Bricks and Clicks Integration Solutions
Content
Data Services
Business Intelligence
CRM Solutions
Design and Branding

Agenda

  • Taj Lands End, Mumbai, India

  • 1st & 2nd February 2018

08:00 AM - 09:15 AM MAIN BALLROOM

Registrations

Registrations over breakfast and tea / coffee

09:15 AM - 09:30 AM MAIN BALLROOM

Welcome Note and lamp lighting ceremony

09:30 AM - 10:00 AM MAIN BALLROOM

Keynote by Don Peppers

Theme: Human to the Max: Maximizing Customer Loyalty in an Automated World

Mr. Don Peppers : Best - selling author, blogger, business strategist, and widely acclaimed keynote speaker
10.00 am - 11.15 AM MAIN BALLROOM

Panel Discussion

Theme: A Well - Designed Loyalty Strategy Gives you the Power to Turn your Best Customers into Life - Long Brand Advocates

08:00 am - 09:15 am MAIN BALLROOM

Registrations

Registrations over breakfast and tea / coffee

09:15 am - 09:30 am MAIN BALLROOM

Overview of day 1

09:30 am - 10:30 am MAIN BALLROOM

Keynote Of The Day

Theme: TBA

 
10:30 am - 11:00 am MAIN BALLROOM

Tea / Coffee and networking break

JURY MEMBERS

Silver Partner
Silver Partner

Associate Partner
Associate Partner

Supporting Partner
Supporting Partner

Don Peppers

Don Peppers

Best Selling Author, Blogger, Business Strategist & Widely Acclaimed Keynote Speaker

Keynote Speaker

Bijaei Jayaraj

Bijaei Jayaraj

Founder & CEO
Loylty Rewardz Mngt Pvt. Ltd.

Speaker



2018 SPEAKERS

Marzin R Shroff

Marzin R Shroff

Managing Director & CEO
Eureka Forbes Ltd.

Speaker

C V Ganesh

C V Ganesh

Chief Operating Officer & Business Head (Digital Channels)
HDFC Securities Ltd.

Speaker

awards-present

Awards Categories

Please select the category and fill the form below.

Industry Specific Categories

Innovation in Loyalty Categories

Organisational Categories

Crème - De - Le - Crème Categories

Awards Registration

**Once you submit the form you will get the detailed step-by-step procedure of the nomination process with cost of nomination via email. One of us would also get in touch with you soon on the same.

Registration

VENUE

Taj Lands End,
Byramji Jeejeebhoy Road,
Near Band Stand, Bandra West,
Mumbai, Maharashtra 400050

CONTACT

Harish Bhatia,
Project Managing Director
: harish@kamikaze.co.in
: 9821022236 / 982 002 2236

CONTACT

Aditee Kumar
Project Associate
: aditee@kamikaze.co.in
: 9870022364 / 982 002 2236

Address

Kshitij, 103 - 1st Floor,
Veera Desai Road,
Opposite Andheri Sports Complex,
Andheri (W), Mumbai 400 058

Enquiry