Speakers

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speakers

Ron Kaufman

Keynote Speaker &
Workshop Presenter
speakers

Charles Ehredt

CEO & Co-Founder
Currency Alliance
speakers

Dr. Anil V Pillai

Director
Terragni Consulting Pvt. Ltd.
Mahinda Herath

Mahinda Herath

Group Chief Planning & Digital Officer
Sri Lanka Telecom PLC
Harish Varma

Harish Varma

Head - Customer Care
Volkswagen Group Sales India Pvt. Ltd.
KT Prasad

KT Prasad

Country Director, India
Zendesk
Atul Sharma

Atul Sharma

COO
Shriram Life Insurance Company Ltd.
Yusuf Pachmariwala

Yusuf Pachmariwala

SVP & Head - Operations
Tata AIA Life Insurance Company Ltd.
Akhilesh Saxena

Capt. Akhilesh Saxena

VP & Head - Global Service Delivery & Customer Operations
Tata Communications Ltd.
Rekha Weerasooriya

Rekha Weerasooriya

GM - Customer Experience Management & People Development
Dialog Axiata PLC
Naveen Bachwani

Naveen Bachwani

Head - Customer Experience & Centricity
Edelweiss Business Services Ltd.
Archna Gupta

Archna Gupta

Regional Patient Experience Head - South & West
Fortis Healthcare Ltd.
Kamini Shahani

Kamini Shahani

Joint VP/Head - Operations & Customer Service
Aditya Birla Health Insurance Co. Ltd.
Lingesh Babu

Lingesh Babu

Head - Customer Service, Watches & Accessories Division
Titan Co. Ltd.
Krishnakumar Ramanathan

Krishnakumar Ramanathan

VP - Key Accounts, Vertical Markets & Chief Customer Officer
Siemens Ltd.
Aneet Chaku

Aneet Chaku

Head - Customer Service & ExCom Member - APMEA Region
Apollo Tyres Ltd.
Debasmita Dhar

Debasmita Dhar

Head - Service Quality
Bajaj Allianz Life Insurance Co. Ltd.
Kowshik Bhattacharjee

Kowshik Bhattacharjee

Head - Customer Experience
Apollo Hospitals Enterprise Ltd.
Harsh Kapur Pillai

Harsh Kapur Pillai

Director
Terragni Consulting Pvt. Ltd.
Ravinder Pal Singh

Ravinder Pal Singh

Chief Information & Innovation Officer
TATA SIA Airlines Ltd.

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