Speakers

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speakers

Ron Kaufman

Keynote Speaker &
Workshop Presenter
speakers

Charles Ehredt

CEO & Co-Founder
Currency Alliance
speakers

Dr. Anil V Pillai

Director
Terragni Consulting Pvt. Ltd.
CB Rajesh

CB Rajesh

Project Lead
QDegrees Services Pvt. Ltd.
Vikas Malhotra

Vikas Malhotra

Business Unit Head – Customer Engagement & Support
Bold360 by LogMeIn
Geeta Eral

Geeta Eral

Director - Customer Experience &
Social Media Management
MakeMyTrip.com
Kynu Kang

Kynu Kang

VP - Digital Strategy & Consumer Insights
HSBC Holdings PLC
Ashish Sharma

Ashish Sharma

SVP - Customer Service & Field Operations
Max Life Insurance Company Ltd.
KT Prasad

KT Prasad

Country Director, India
Zendesk
Vinod Chandramouli

Vinod Chandramouli

Global Presales Head
Freshworks
Vivek Mendonsa

Vivek Mendonsa

Director - Marketing
Lawrence & Mayo Group
Prakash Dadlani

Prakash Dadlani

SVP - Customer Centricity
Aditya Birla Group
Rajendran Dandapani

Rajendran Dandapani

Business Solutions Evangelist
Zoho Corporation
Lav Kush

Lav Kush

AVP
Karvy Digikonnect Ltd.
Naveen Bachwani

Naveen Bachwani

Group Head - Customer Experience
Edelweiss Financial Services Ltd.
Ravinder Pal Singh

Ravinder Pal Singh

Chief Information & Innovation Officer
TATA SIA Airlines Ltd.
Harish Varma

Harish Varma

Head - Customer Care
Volkswagen Group Sales India Pvt. Ltd.
Navin Sahni

Navin Sahni

SVP - Operations
Max Bupa Health Insurance Company Ltd.
Atul Sharma

Atul Sharma

COO
Shriram Life Insurance Company Ltd.
Yusuf Pachmariwala

Yusuf Pachmariwala

SVP & Head - Operations
Tata AIA Life Insurance Company Ltd.
Akhilesh Saxena

Capt. Akhilesh Saxena

VP & Head - Global Service Delivery & Customer Operations
Tata Communications Ltd.
Rekha Weerasooriya

Rekha Weerasooriya

GM - Customer Experience Management & People Development
Dialog Axiata PLC
Archna Gupta

Archna Gupta

Regional Patient Experience Head - South & West
Fortis Healthcare Ltd.
Dipti Sapatnekar

Dipti Sapatnekar

Director - Value Delivery, Practice Head - Customer Insights
Terragni Consulting Pvt. Ltd.
Kamini Shahani

Kamini Shahani

Head - Key Distributor Management & Engagement
Aditya Birla Health Insurance Co. Ltd.
Lingesh Babu

Lingesh Babu

Head - Customer Service, Watches & Accessories Division
Titan Co. Ltd.
Krishnakumar Ramanathan

Krishnakumar Ramanathan

VP - Key Accounts, Vertical Markets & Chief Customer Officer
Siemens Ltd.
Aneet Chaku

Aneet Chaku

Head - Customer Service & ExCom Member - APMEA Region
Apollo Tyres Ltd.
Alcide Coelho

Alcide Coelho

SVP - Quality Management & Innovations
Kalpataru Ltd.
Kayzad Hiramanek

Kayzad Hiramanek

EVP - Operations & Customer Experience
Bajaj Allianz Life Insurance Co. Ltd.
Sanjaya Senarath

Sanjaya Senarath

VP - Marketing &
Customer Experience
National Development Bank PLC
Ranjan Biswal

Ranjan Biswal

Director - Customer Service Operations
Sistema Shyam Teleservices Ltd.
(MTS INDIA)
Mahinda Herath

Mahinda Herath

Group Chief Planning & Digital Officer
Sri Lanka Telecom PLC
Ashwin Khasgiwala

Ashwin Khasgiwala

Director
Reliance Brands Ltd.
Subramanyam Iyer

Subramanyam Iyer

SVP & Head - Customer Experience
DBS Bank
Debasmita Dhar

Debasmita Dhar

Head - Service Quality
Bajaj Allianz Life Insurance Co. Ltd.
Madhav M Malhotra

Madhav M Malhotra

SVP & Head Customer Services-Assisted Care & Fiber to Home Customer Experience
Reliance Jio
Anish Agarwal

Anish Agarwal

Director & Head - CPB Data & Analytics (Shared Services India)
Royal Bank of Scotland (RBS)
Sameer Saxena

Sameer Saxena

Board Member & Director - Strategy Marketing
Legrand (India) Pvt. Ltd.
Antony Cherukara

Antony Cherukara

VP - Corporate Strategy & Director - LGM
Kirloskar Oil Engines Ltd.
Digamber Bahuguna

Digamber Bahuguna

Head - Customer Service & Modern Retail Sales
A.O. Smith
Saurabh Maheshwari

Saurabh Maheshwari

Head - Customer experience, Insights & Service Quality
Axis Bank Ltd.
Francis Rodrigues

Francis Rodrigues

SVP, Business Insights, Data Labs & Innovation
HDFC Life
Manish Jain

Manish Jain

Senior Director - Global Service Assurance Operations, India
BT Group PLC
Narayan Devanathan

Narayan Devanathan

Group Executive & Strategy Officer
Dentsu Aegis Network, South Asia
Sudipto Ghosh

Sudipto Ghosh

Executive Director
Lenovo India Pvt. Ltd.
Namita Mehta

Namita Mehta

Chief Customer Officer
Emaar India
Sanjay Shedge

Sanjay Shedge

Director - Technical Customer Service
APAC, Diversey India
Somu Vadali

Somu Vadali

Chief Digital & Data Products Officer
Future Group
Anand Dawson

Anand Dawson

Head - UX & Design
Shine.com
Matilda Bhatia

Matilda Bhatia

Head - Customer Service
Reliance Securities Ltd.
Kowshik Bhattacharjee

Kowshik Bhattacharjee

Head - Customer Experience
Apollo Hospitals Enterprise Ltd.
Aashish Walia

Aashish Walia

Head Marketing
IndiaFirst Life Insurance
Sameer Samudra

Sameer Samudra

Director, Customer Support Excellence
Cummins India Ltd.
Rouble Kataria

Rouble Kataria

VP - Innovations & Training
Haldiram Snacks Pvt. Ltd.
Kamlesh Vora

Kamlesh Vora

EVP - Customer Experience
Kotak Mahindra Bank
Shivangi Kamath

Shivangi Kamath

Head - Quality Management & Process Improvement - Process Excellence Group
Tata AIG General Insurance Company Ltd.
Rahul Malik

Rahul Malik

Country Manager - Customer Support (Personal Systems) & Customer Experience
Hewlett Packard
Ajay Nambiar

Ajay Nambiar

Head - Customer Care & Property Management
L & T Realty Ltd.
Darshana Shah

Darshana Shah

CMO
Aditya Birla Health Insurance Co. Ltd.
Permendra Singh

Permendra Singh

Head - Consumer Products (SAARC)
Mattel Toys (India) Pvt. Ltd.
Udhav Halgeri

Udhav Halgeri

AVP - Insights & Consumer Strategy
Sony Pictures Networks India
Anish Ahuja

Anish Ahuja

Head - Customer Service
Whirlpool India Ltd.
Parita Razdan

Parita Razdan

VP - Customer Intelligence
Star India Pvt. Ltd.
Abhinav Jain

Abhinav Jain

VP - Planning
MRM//McCann

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