The 11th edition of The Customer FEST Show is scheduled for 1st & 2nd February 2018 at Taj Lands End, Mumbai. The 2 day FEST would feature 2 conferences running parallel to each other i.e, Customer Loyalty Summit & Customer Engagement Summit. On day 1 we would also be hosting the Customer Loyalty & Customer Experience Awards. This platform is conceived & managed by Kamikaze B2B Media.

CX as the Driving Force Behind All We do

We have progressed to an age where it is literally all about the customer. The digitalization of everything has changed the customer experience management world and each organization now needs to assess how this will impact their processes, services and products. Gaining the in-depth knowledge about your customers is not something that happens overnight. It comes into fruition through insight from all customer touch points and channels across your entire organization. It's about knowing your customers inside and out so that you can create and deliver personalized experiences that will boost loyalty and advocacy towards your brand; differentiating you from the fierce competition.

The future of branding is experience. And, to be successful in the future of branding, marketers must become experience architects – devoted to expertly designing and delivering desired experiences in every moment of truth throughout the customer lifecycle. Brand experience is the last remaining competitive differentiator in an increasingly commoditized marketplace where products are often commoditized. As the importance of customer experience has exploded, everyone's role in the organization has transformed. We all face a new reality as we drive customer centricity and deliver value to the business.

Kamikaze B2B Media is proud to present the 4th Edition of Customer Engagement Summit which will be addressing the latest challenges and opportunities that you and your peers are facing. Do not miss your chance to be a part of India's leading event in Customer Experience. At Customer Engagement Summit, customer service and marketing leaders will share how they are building stronger relationships with customers that impact their overall business. Discover how to bring VOC to the decision makers of the organization to develop products, services and experiences that customers want and expect.

The theme of this year's edition is 'CX as the Driving Force Behind All We do'. The Summit, combines best practice sessions with "idea exchange" interactive sessions that are rich in discussions, debate and problem-solving with your peers. Join CX, customer value management, customer service and marketing leaders as they share how they are connecting the dots to build stronger relationships with customers that impact the bottom-line.

Platinum & Gold Partner

Top 10 solutions to drive your CX:

Mobile: Create mobile-first strategies
Personalisation: Deliver relevance and value
Analytics: Improve the ROI on your CX initiatives
Metrics: Identify the right indicators for success
Voice of Customer: Key strategies to listen actively
Transformation: Embrace lean and agile methodologies
Social: Source ideas to innovate
Omni-Channel: Maximize impact
Customer-Centricity: Create a customer-first culture
Customer Journey Mapping: How customers interact

2018 Keynote speakers

DON PEPPERS
DON PEPPERS
Best - selling author, blogger, business strategist, and widely acclaimed keynote speaker
Keynote Theme :
'Human to the Max:
Maximizing Customer Loyalty in an Automated World'
SALLIE BURNETT
SALLIE BURNETT
Expert on Customer-Centric Business Strategies, Founder & CEO of Customer Insight Group, industry leader in customer reward programs and loyalty marketing
Keynote Theme :
'The Journey Matters More than the Destination'

Co-Located Events

Agenda

  • Taj Lands End, Mumbai, India

  • 1st & 2nd February 2018

08:00 AM - 09:15 AM MAIN BALLROOM

Registrations

Registrations over breakfast and tea / coffee

09:15 AM - 09:25 AM MAIN BALLROOM

WELCOME NOTE AND LAMP LIGHTING CEREMONY

Mr. M. N. Srinivasu, Director, Loylty Rewardz Mngt. Pvt. Ltd.
09:25 AM - 09:30 AM MAIN BALLROOM

Official Whitepaper Release

Making it Easy - The India 2018 EAS Index

09:30 AM - 10:00 AM MAIN BALLROOM

Keynote by Don Peppers

Theme: Human to the Max: Maximizing Customer Loyalty in an Automated World

Mr. Don Peppers : Best - selling author, blogger, business strategist, and widely acclaimed keynote speaker
08:00 am - 09:15 am MAIN BALLROOM

Registrations

Registrations over breakfast and tea / coffee

09:15 am - 09:30 am MAIN BALLROOM

Overview of day 1

09:30 am - 10:30 am MAIN BALLROOM

Keynote by SALLIE BURNETT

Theme: THE JOURNEY MATTERS MORE THAN THE DESTINATION

Ms. Sallie Burnett : Expert on Customer-Centric Business Strategies, Founder & CEO of Customer Insight Group, industry leader in customer reward programs and loyalty marketing
10:30 am - 11:00 am MAIN BALLROOM

Tea / Coffee and networking break

JURY MEMBERS

Silver Partners

Silver Partner

Don Peppers

Don Peppers

Best Selling Author, Blogger, Business Strategist & Widely Acclaimed Keynote Speaker

Keynote Speakers

Dr. Anil V Pillai

Dr. Anil V Pillai

Director

Terragni Consulting Pvt. Ltd.



2018 SPEAKERS

Kayzad Hiramanek

Kayzad Hiramanek

Executive VP - Operations & Customer Experience

Bajaj Allianz Life Insurance Co. Ltd.

KT Prasad

KT Prasad

Country Director, India

Zendesk

Award Winners

Best Customer Experience Award of the Year

Retail Sector - Large / Multi - Brand Format

Shoppers Stop Ltd.


Retail Sector - Single / Specialty Format

The World of Titan (Titan Co. Ltd.)


Banking

Jet Privilege Pvt. Ltd.
(cards.jetprivilege.com)


Non-Banking

India Infoline Ltd.


B2B Sector

Vodafone Business Services - Wired Line Business


B2C Sector

HP India Sales Pvt. Ltd.


Services Sector

Adlabs Entertainment Ltd.

Best Customer Service Initiative

ICICI Lombard General Insurance Co. Ltd.
Vodafone Business Services – IoT
Max Life Insurance

Best Use of Innovation to Enhance Customer Experience

Citibank N.A.
Jet Privilege Pvt. Ltd.

Best Use of Innovation to Enhance Customer Experience

Reliance Nippon Life Asset Management Ltd.
Birla Sun Life Insurance Company Ltd.

Best Use of Insights to Enhance Customer Experience

Future Generali India Insurance Co. Ltd.
Dell India Pvt. Ltd.

Best Digital Customer Experience Initiative

Bajaj Allianz Life Insurance Co. Ltd.
SpiceJet Ltd.
Hindustan Petroleum Corporation Limited

Best Customer Experience Transformation

Vodafone Business Services – IoT
Mahindra & Mahindra Ltd. (Automotive Division)

Best Customer Centric Employee Engagement

Future Generali India Insurance Co. Ltd.
Asian Paints Ltd.
Raymond Rewards

Best Use of Technology to Enhance Customer Experience

DuPont Nutrition & Health
'conVRse'
PNB MetLife

Yes Bank

Best Contact Centre

ICICI Lombard General Insurance Co. Ltd.
Axis Bank Ltd.

Best Customer Centric Culture

Edelweiss Wealth Management
Aditya Birla Sun Life Insurance Company Ltd.

The Terragni - Customer Centric Team of the Year

ICICI Lombard General Insurance Co. Ltd.

Customer Experience Leader of the Year

Mr. Dinesh Bhasin, Vice President, Head – Customer Care, Domestic & International Business, PVB, Tata Motors Ltd.
Ms. Surekha Desai, SVP - VBS Customer Service, Vodafone Business Services

Customer Experience Team of the Year

ICICI Lombard General Insurance Co. Ltd.

Supporting Partner

Registration

VENUE

Taj Lands End,
Byramji Jeejeebhoy Road,
Near Band Stand, Bandra West,
Mumbai, Maharashtra 400050

CONTACT

Harish Bhatia
Project Managing Director
: harish@kamikaze.co.in
: 9821022236 / 982 002 2236

CONTACT

Aditee Kumar
Project Associate
: aditee@kamikaze.co.in
: 9870022364 / 982 002 2236

Address

Kshitij, 103 - 1st Floor,
Veera Desai Road,
Opposite Andheri Sports Complex,
Andheri (W), Mumbai 400 058

Enquiry