08:30 am - 09:15 am
Registrations over breakfast/tea
09:15 am - 09:30 am
Welcome Note And Lamp Lighting Ceremony
- Mr. Akash Sahai, Managing Director, India, AIMIA Inc
09:30 am - 10:30 am
Keynote of the Day
Theme: Big Loyalty : Building strong customer relationships in the age of Big Data
- Mr. Rick Ferguson, VP - Knowledge Development, AIMIA Inc
10:30 am - 11:00 am
Tea / coffee & networking break
11:00 am - 12:30 pm
Theme: Transform Your End to End Business Model to Ensure a Consistent & Integrated Customer Experience
- Mr. Praphul Misra, Director & Chief Executive Officer, NetCarrots.com Pvt. Ltd. (Moderator)
- Ms. Priti Singh, Director Customer Services, Max Bupa Health Insurance Co. Ltd.
- Ms. Dharti Desai, Founder & President, FineWinesnMore (I) Pvt. Ltd. & Mail Order Solutions India Pvt. Ltd.
- Mr. Jogesh Nayar, Senior Vice President – Customer Service, Tata Teleservices Ltd.
- Ms. Deepti Sardana, AGM - Customer Satisfaction & Quality, Schneider Electric India Pvt. Ltd.
12.30 pm – 01.00 pm
Theme: Loyalty - Can we Truly Leverage it?
- Mr. Sudhir Mysore, Solution Engineering Lead, Line Of Business Solution, SAP India Pvt. Ltd.
01:00 pm – 02:00
Lunch & networking break
02:00 pm – 02:30 pm
Theme: Enriching Customer Experience through advanced analytics
- Mr. Kapil Chaturvedi, Corporate Vice President - Customer Value Management, Max Life Insurance Co. Ltd.
02:30 pm – 03:00 pm
Theme: Creating Experiences for Targeted Segments : Presenting the Right Information, the Right way at the Right Time in Personal and Relevant Manner.
- Ms. Harmeet Kaur, Vice President – Marketing, DishTV India Ltd.
03:00 pm – 03:30 pm
Theme: From Undecided to Sold! Transforming Online Retail Experiences
- Ms. Rupa Shankar, Associate Director, Happiest Minds Technologies Pvt. Ltd.
03:30 pm – 04:00 pm
Tea / Coffee & Networking Break
04:00 pm – 05:30 pm
Theme: Defining a Holistic Customer Engagement Strategy: How and When to Integrate Technology
- Ms. Diana Bharucha, Dy. VP– CRM & Special Projects, Kotak Securities Ltd. (Moderator)
- Mr. Shirish Handa, SVP – Marketing, Fun Cinemas
- Mr. Gunjan Kumar, Sales Director, ICLP Pvt. Ltd.
- Mr. Ram N, Chief Operating Officer, Direxions Marketing Solutions Pvt. Ltd.
7.15 PM Onwards
6th Customer Loyalty Awards